Topic
Customer Service
89.8% positiveAcross 999 reviews of Deery Brothers Inc. in West Burlington, IA, customer service appears in 372 reviews (89.8% positive), from 2011-08-26 through 2026-05-28.
Key findings
Customer Service mentioned in 372 of 999 reviews (37.2%)
90.1% of Customer Service reviews are 4 or 5 stars
Average rating in Customer Service reviews: 4.6★
Aspects most discussed in these reviews
Courtesy & Friendliness
69%255 mentionsProfessionalism & Conduct
63%236 mentionsCommunication & Updates
32%120 mentionsProblem Resolution & Effectiveness
16%59 mentionsResponsiveness & Speed
16%58 mentionsTechnical Knowledge & Expertise
12%45 mentions
Reviews mentioning customer service
Joel Gavin
Great people and quick service.
Response from owner
June 30, 2025
Robin Kershaw-Smith
I will recommend them to my friends and family. Employees friendly and knowledgeable! Great customer service!
Response from owner
April 7, 2026
Lori Huston
Pleasant experience
Response from owner
March 7, 2026
John Disselhorst
Timely, pleasant & complete.
Response from owner
August 13, 2025
John Oakman
Everyone at Deery brothers were super friendly and took great care of us. They brought excitement back to the new car buying experience.
Response from owner
March 4, 2026
Janice Dahlsten
Nice customer service.
Response from owner
March 4, 2026
Randy Dochterman
Very professional
Response from owner
March 2, 2026
Tina Kelly
Amanda was wonderful very pleasant and kept me informed during the process!
Response from owner
November 26, 2024
Kalie Wixom
Love there service department! They’re always willing to get you right. They’re very understanding people, and I prefer them all day long! Their customer service is 10/10 beyond professional. I appreciate them for solving my car problems, and having my car back in no time.
Response from owner
February 27, 2026
Rebecca Carkhuff
Very minimal wait time. Great customer service.
Response from owner
May 22, 2024
Jeanny
No bad
Response from owner
February 16, 2025
Stephanie Ranney
I got more than what I was looking for They did not rush but didn't waste my time either I am very satisfied and pleased I chose them for my car
Response from owner
February 21, 2026
Rick Hetzel
Fast , friendly, in and out the door in 30 minutes, highly recommend
Response from owner
June 24, 2025
Mark Terry
Awsome customer service in all departments at Derry Brothers!
Response from owner
September 14, 2025
Jesse Day
The day of the dealership being courteous to their customers is gone. I could have gotten the same service shopping online. There was no negotiations allowed. There were no perks buying from this dealership. Not asking for thousands off my purchase, but is a tank of gas too much to ask for these days? Deery Brothers needs to change their slogan to “this is not how we do business anymore” because that’s the answer I got from all the questions that were asked.
Response from owner
February 18, 2026
Monica C
We had a great experience with Colton. He went above and beyond to find what could and hopefully will be our forever car. He made sure it had everything we wanted on it. Every feature!! Thank you Colton.
Response from owner
February 12, 2026
Joe Righi
Good group of people! Awesome to work with!
Response from owner
February 7, 2026
Penny Sudbeck
We ALWAYS get the Service we expect!
Response from owner
February 6, 2026
Carys Greer
Deery Collision is a great shop—knowledgeable, easy-going, and genuinely respectful. They don’t make you feel dumb if you don’t know much about cars, which I’ve experienced elsewhere. When my car had issues, they were able to squeeze me in and get everything handled within a few days, which mattered because I rely on my car for work. Their pricing is fair, they don’t upsell unnecessary repairs, and they take the time to explain things clearly and without being condescending. I won’t go anywhere else—highly recommend Deery Collision to anyone, especially those who aren’t car-savvy. Five stars—this is how a repair shop should be. ⭐⭐⭐⭐⭐
Teri Gesling
Love their customer service. I would give them 10 stars if I could. Above and beyond the other dealer we’ve used. Thank you Jim, Kevin, and George, for the great work and visit. teri Gesling
Response from owner
November 21, 2024
The Bow Tie Chaplain
The team was friendly and helpful. Had some problems with the rental car setup but not sure if it was on the collision center or in the rental place. Overall a good experience
Response from owner
January 26, 2026
Robert Saunders
Great customer service i was definitely satisfied and would recommend.
Response from owner
January 27, 2025
dawn nowell
Great service at the West Burlington Deery Brothers. Brandon was very professional and knowledgeable. Kevin in finance answered all of our questions about the extended warranty. Top notch service all around. I would highly recommend Deery Brothers.
Response from owner
January 25, 2026
Linda Peters
I was totally pleased with the vehicle they had to show us.It met our expections and beyond them.They bent over backwards to make sure our experience was a total 5 and more.They were courteous, thoughtful,helpful, and with their suggestions helped us save money.Be sure to ask for their extended warranty plan that includes the gap feature.If you have an accident and your car is totaled the gap feature will pay off the rest of the loan you have on your car plus the service is honored thruout the nation and will pay for what issues you have with your vehicle( if I understand correctly)The man you want to speak to is Kevin Mehaffy.He is awesome honest and will hook you up with whatever you need.All of the salespeople were awesome and the head honcho of the Deery Brothers car dealership even graced us with his presence to ensure we were properly taken care of and was sooo down to earth.I would recommend Deery Brothers car dealership anytime to anybody!!!
Response from owner
January 23, 2026
Shari Pruett
Great experience! Quick and easy buying a vehicle!
Response from owner
March 8, 2025
Clyde Grady
Honest, personable approach
Response from owner
January 18, 2026
Rich Hollerauer
Deery was quick to get my vehicle in for service, yet took the time while there to handle any needs.
Response from owner
January 16, 2026
Mary Jo Hall
Our sales people were so nice and not pushy.
Response from owner
January 10, 2026
Seth Ireland
Staff was pleasant!
Response from owner
January 10, 2026
Don Dupy
Great service. Friendly staff. Answered all of our questions. They have one of the larger selections of used vehicles right now even with all the chaos going on in the world. Go check them out!
Response from owner
February 5, 2021
rosalie jarvis
Never any problems at Deery!
Response from owner
October 9, 2024
Shannon Pfeiff
Last resort.... Way way way to expensive and my car still won't run. They wanted over $500 just to tell me what was wrong with it. They essentially lost the car for 4 days on their lot. Their last concern is the customer.
Response from owner
January 6, 2026
Cynthia Spindlow
Jake was absolutely great. Friendly, professional and took great care of me.
Response from owner
January 6, 2026
Jim Sudbeck
Very good service people. They were easy to work with.
Response from owner
January 8, 2025
Jenny Smith
Friendly service
Response from owner
December 29, 2025
teresa knox
They were nice and explained everything to me
Response from owner
December 23, 2025
John Beckinger
Outstanding!
Response from owner
December 20, 2025
kelsey finken
Very friendly staff and quick service! I appreciated the communication and transparency with what needed to be done and the cost!
Response from owner
August 17, 2022
Ruth McKee
They were fantastic in helping me get my car fixed. Everybody was very friendly. Mine was a tricky one but they worked until they found the problem. And fixed it quickly!
Response from owner
December 12, 2025
Renee Workman
Easy to schedule service. Very polite, efficient customer service with great communication before and during service. Happy with the Toyota Care provided. Thank you!
Response from owner
December 11, 2025
William Wyatt
Great people, great work.
Response from owner
December 12, 2025
Sandy Sacora
Everyone was great. I was kept informed all through the process. Very friendly and professional.
Response from owner
September 6, 2025
Mycel Ann Davidson
We had a great experience with Deery Brothers West Burlington! Ivan was very helpful and nice to us! He made us feel comfortable and not pressured , he made sure all of our questions are answered! We are very grateful and happy for their services and definitely would recommend it to my friends and family!
Response from owner
December 9, 2025
Nancy Johnson
Great salesman and service. I simply told them my goals and they worked everything to fit them. Followed up by reaching out to confirm satisfaction!
Response from owner
April 14, 2025
Steven Laporte
Appoint,good all around,great greet,professional. I love this dealership.
Response from owner
June 5, 2025
Karin Goosey
Rayne knew his inventory, what we wanted and answered our many questions. We know he'll be there to assist us in becoming familiar with the technology our new Mazda offers.
Response from owner
December 5, 2025
Francis Daniels
Was good, professional, friendly young man know his business
Response from owner
December 1, 2025
Jessie and Jason Philpott
The Deery team went out of their way make my purchase as painless as possible. I spent very little time in the actual dealership and that is how I like it. Thank you for your help and excellent customer service.
Response from owner
November 30, 2025
Corey Philip
Always friendly, no pressure, and a great deal
Response from owner
March 1, 2025
Maria Range
Everyone was very nice and kind
Response from owner
November 29, 2025
Danny Dingus
Very good helpful and friendly experience. I highly recommend Deery Brothers for automotive needs.
Response from owner
November 28, 2025
Onterious Hill
Craig and Kyle were very helpful. Could not have asked for a better service!
Response from owner
November 27, 2025
Terri Scherer
Employees are courteous and helpful. I appreciated that they explained what my car needed done and finished the work in a timely manner.
Response from owner
May 6, 2024
Dan Hammel
Really nice people, Rayne helped me so much and looked out for concerns and well being(getting a car with no hiccups.) He handled me an important client. Thank you all so much.
Response from owner
November 22, 2025
Pam Moore
Very friendly,quick and courteous service.
Response from owner
June 19, 2024
Nikki W
They were courteous and nice to us. They did a great job on my vehicles service appointment and were fast.
Response from owner
May 30, 2024
Shawn Daniels
Needed new transmission. I was told the amount and asked for an itemized invoice. I was told this is all he had. I felt it was high and sounded shady to not beable to get me an itemized quote. So I went to another dealer and they broke everything down for me. And they were 3,000 dollars cheaper. Won't be going back to this place.
Response from owner
November 19, 2025
Teresa Larson
Very friendly sales people and especially the woman that sold me my car Wendy Miller. Service department also very efficient. Great experience everytime I'm there!
Response from owner
November 19, 2025
bob bowen
No waiting. Service was completed promptly.
Response from owner
November 19, 2025
Sharon Purdum
Fast and courteous service.
Response from owner
November 17, 2025
Jamie Steen
Great service and friendly people! I feel like they really care about their customers.
Response from owner
March 13, 2025
JULIE BERGEN
I can say that my service was fast, efficient, informative, and enthusiastic! There were no surprises and only polite and personable people throughout the whole dealership to treat me like royalty! I will definitely be a loyal customer! Thank you very much.
Response from owner
November 14, 2025
Esther Grimes
Always welcoming, kind, desiring to help.
Response from owner
August 28, 2024
Stacey McDaneld
Dylan was absolutely amazing. Very professional, detailed and kind. Everything I expected in my customer service experience at Deery Brothers.
Response from owner
May 8, 2024
John Dewey
It was, as usual, quick and to the point. Well done, and friendly.
Response from owner
November 2, 2025
Sandy Walz
Everyone was very helpful and kind!!! Thank you!!! 😊
Response from owner
February 27, 2025
Todd Alan Snyder
Customer-centered. Quality. Trustworthy.
Response from owner
January 22, 2025
Garvin Weitzel
Service Manager was very friendly. All employees on duty smiled at me and were pleasant. Appreciated the complimentary coffee and water.
Response from owner
September 11, 2023
Jessica Stuckey
We always receive great customer service here! They go above and beyond!
Response from owner
October 26, 2025
Sheila Eversmeyer
Craig Beck was awesome to work with. Went in to test drive a Nissan pathfinder, loved it, and he had it ready to go for next morning for pick up. That's what we requested. Down to earth awesome guy. If your looking for a sales man, he's your guy. Great experience!!
Response from owner
October 25, 2025
Marcus Hussel
I just wanted to take the time to thank Dylan Deery and the whole Deery team for helping me get a warranty problem fixed, they treated me like family. And if I or someone in my family needs a vehicle or a vehicle serviced at one of there dealerships I know where to take them.
Response from owner
October 23, 2025
gary mcpherson
Looked @ 2017 Camry with salesman Damian Weiler who really cared about needs. When ready to purchase will definitely ask for Damian's guidance.
Response from owner
July 22, 2017
Nikki Randall
steve was very helpful with getting all the paperwork set up to buy my vehicle. he was very friendly and a good guy. kyle in the business department was very friendly and funny, he helped me get everything worked out and finalized my paperwork. love this place
Response from owner
October 19, 2025
Richard Housman
One of the least stressful and most pleasant experiences I’ve had acquiring a new vehicle. Many thanks to Steve Donald and the Deery staff. I look forward to continuing the journey with you!
Response from owner
February 3, 2025
Deb Perrott
Very courteous!! My vehicle was done in the time they said. Very satisfied
Response from owner
May 1, 2024
Victoria Tapscott
Was told when purchased car the first oil change would be free. They said they do not honor that on used cars. They need to train their sales people better to make sure they are giving the correct information. Instead the lady was rude and they would not honor it. I will never use again.
Response from owner
October 4, 2025
Janet Cook
Great service and friendly staff. Go out of their way to be courteous and helpful
Response from owner
February 28, 2025
mark ekhoff
Today I took advantage of buying three tires and getting a four one free the service was awesome. Pricing was fantastic love going to dear West Burlington. I would recommend using their service to anyone out there looking for great pricing and great people!
Response from owner
October 2, 2025
Toylonda Paulette
I wanted to take the time out to express my sincere thanks on the extraordinary, and professional services we received from Curtis Othe and Jerry Ackerman. These two are the Gold Stars of customer service. Curtis was detailed, honest, responsive, knowledgeable and extremely funny. Jerry, YOU KNOW YOUR BUSINESS, and it was a joy speaking with a fellow financial professional. Thank you, thank you, for meeting all unwritten expectations! You two need to be cloned. Thank you!!!
Response from owner
September 28, 2025
Laurie Stokes-Woods
My dad bought a new Camry from here in 2012. He has been the only owner. I called today to get copies of the records from when he purchased the vehicle. I know he paid for protective coating, but I am unable to prove it without the original records. The dealer does not have the records, as they say the records are too old. This seems like a big miss to me, but this is the case. It's really unfortunate as my dad has been placed in assisted living and we are trying to organize his records the best we can. If you have a parent that has bought from here, get the records immediately in your lock box. The dealer does not keep records past a certain date.
Response from owner
September 25, 2025
Gwen Martin
Great
Response from owner
September 23, 2025
Pamela Nesbitt
I was very pleased with your work!! Thank you so much
Response from owner
May 21, 2024
Anne Kemerling
Fair price, courteous, responsive staff and a nice environment.
Response from owner
September 19, 2025
K Pugliese
Wendy was a great representative for both your company as well as your products. She was very knowledgeable about each car I was interested in. I enjoyed working with Wendy as well as the rest of your staff. As pleasant an experience as you can have while making a major purchase.
Response from owner
November 8, 2024
Jennifer Heald
The staff is friendly and helpful. The Service Department does a good job with repairs.
Response from owner
June 4, 2024
Roberta Moore
Colton was wonderful! Very nice experience!
Response from owner
September 11, 2025
Dawn Taylor
Very good, honest & nice! Through and clean
Response from owner
December 12, 2024
Sue Ferrell
Quick, professional, and friendly
Response from owner
March 7, 2025
Alexi Licata
Did a Great job fixing the recall on my car and we’re very kind and friendly:)
Response from owner
September 11, 2025
Judy Mears
Can’t say enough good things about the help we have had at Deery Brothers! So grateful for Brad Deery and Craig Beck! Finding us dependable used cars for my daughters! Purchasing cars can be so stressful but Craig was always available when we needed him and made the process much less stressful!
Response from owner
September 3, 2025
Robert Herbst
First visit since moving back to Burlington. OK for now. People were friendly and easy to work with.
Response from owner
September 3, 2025
Betsy Eaton
Our question was answered in a timely manner and we were CC satisfied! Thank you so much!!
Response from owner
May 30, 2024
Monte Jo Clark
Stranded after hours while traveling through. Had our vehicle towed to Deery Bros and experienced top notch service! Huge shout out to Brad for juggling things in the service department and squeezing us into a full schedule, and to Jake for working tirelessly ALL DAY to get us up and running and back on the road! Five stars is not a high enough rating!!!
Response from owner
August 27, 2025
Judy Leu
I needed help with the information screen, too technical for me. I'm not a regular customer but they took the time to fix/ change/and educate me. They are wonderful.
Response from owner
August 23, 2025
Shlhbsn
Excellent service!! Everyone was really nice that we spoke to. They went above and beyond. It took about 3 months to get the service done but it wasn't imperative. I wanted to give the service advisor a review but I couldn't find the site. Very pleased with everything though.
Response from owner
August 17, 2025
Connie Taylor
Anytime I have done business with Deery Brothers they have always been very friendly, respectful and very helpful. Great bunch of guys and gals. Thank you! Greatly appreciate you all.
Response from owner
August 14, 2025
Sandy Isaacs
Great efficient service every time!
Response from owner
August 15, 2025
Jenell Schaeffer
Fast, informative, & experienced. Clean, coffee! & fun!
Response from owner
July 9, 2024
Keith McCord
Wonderful treatment. Really go out of their way to make sure they accommodate your needs all at a fair price. Excellent follow up during and after the deal. Can't rate high enough.
Response from owner
August 14, 2025
Jorge Azize
Fast, reliable and super friendly staff!
Response from owner
March 14, 2025
Jessica Bland
I found our vehicle through Cars.com, started discussing things on Thursday evening and were able to drive away hassle free on Saturday. Dealt with Scott, Jake, and Rayne due to starting online and finishing in store, and they were all very nice and accommodating. The only thing that would have made it better would be the old school complementary full tank of gas.
Response from owner
August 9, 2025
Michael Mickelson
People were friendly. Halfway home to the QC, engine light came on. I called the sales lady and was told to just schedule an appointment at a local dealer to get the issue fixed. REALLY?? Asked about a return policy and was told they don't have one. Well, neither do I!!!!!! I have not had anyone check on the status of my purchase. I will stay closer to home buy my next car, which will be within the next couple of years.
Response from owner
August 9, 2025
Arnold Fay
The collision team at Deery did exceptionally good work on my vehicle. Thank you and I will recommend them to anyone in need.
Response from owner
August 7, 2025
lyndal colyer
Im glad they are nearby best deals and service they are honest and quick not to take up your time
Response from owner
August 7, 2025
Rick Ehlts
Everything went as well as planed no problem. All the people involved were very courteous.
Response from owner
September 24, 2024
Blake Ruther
Another great experience at Deery brothers. Thanks for all the help
Response from owner
August 2, 2025
the lucky bomb
Great place to go if you need to be lied too. Call to ask for all pricing. Got told $21,000. Well, 6 hours of driving and paper work later, show up with $22,500 and get told it won't cover my taxes. "Well, I did not know what you were doing " was reason give for increase. Fine whatever, well they head off, few min later they come back with a paper saying I need another $2000, and still the $1300 for taxes. And had the full to tell me "we too late into the process to negotiate" they had not done anything, nothing was sign. I had to do all work, and guess what I had to do another 6 hours of driving and paper work, and it costed me money to pay back loan after returning the money. Buyer beware: do not trust Wendy there, she either incompetent, or con artist. So adding more since the owner reply. First of all yes I live in Burlington, My credit union does not, it in Hannibal, mo. Second the price he said I was quote Is still under the loan amount I got that also under about $1600 of the first price change Wendy gave me(inperson) if the car came out to $23,000 or $23,500 and before taxes I would of still brought that day . Furthermore if I am calling about the price of the vehicle, which I could see the price they would have listed when I found out they had vehicle. Why would I not be asking about the taxes? You can see the price they advertise for vehicle before you find phone number. Also to add on about the market value My credit union does a review of vehicle and it history before I am allowed to get loan. So yeah they check market value too and they told me car was not even close to worth the final price which I was given. Like to note that a lot of issue happen in person with Wendy, not over the phone. and the text I got before the meeting with Wendy were just appointment reminder( So I do not see how the texts are relevant to anything). On other hand, the owner did actually reply instead of leaving a generics automatic message. Maybe this whole situation could have been prevented if I was work with them. Instead of Wendy." also adding after looking at more reviews, within last 3 months, lying, no discounts, bad communication, bad customer service seem to be repeating key words. Failure on my part for not doing more research should of never trusted them i guess
Response from owner
July 24, 2025
Leann Callahan
Followed up with a problematic issue. Then the part took an extra amount of time to get to them. They worked us into the shop in two days and took my husband home and picked him up. The shop employees were courteous and understanding with our frustrations with the issues. Thanks to you all!!
Response from owner
August 1, 2025
Salvation Army
They all were wonderful and well educated
Response from owner
July 29, 2025
Brenda Olson
Everything went smoothly. I was in and out in a timely manner. Everyone that I spoke with was very courteous and professional. I would recommend Deery Brothers.
Response from owner
November 12, 2024
marda smith
Very good service. Friendly
Response from owner
July 25, 2025
Arnie Lemke
Very courteous and accommodating experience.
Response from owner
July 25, 2025
Derrick Taylor
Great service great people great inventory
Response from owner
July 23, 2025
Daniel Dingman
My experience was very good
Response from owner
March 30, 2025
Kristen Wetzel
Colton was amazing, very personable and was in no way pushy or made us feel rushed . This was by far the BEST experience with a dealership we have ever had! We will definitely be back for future purchases !
Response from owner
July 18, 2025
Egzon Streli
Our experience with Jim from Deery Brothers in Burlington Iowa was outstanding, thanks to his exceptional customer service. I will highly recommend Jim and Deery Brothers to anyone requiring vehicle servicing or sales, and I appreciate the wonderful experience they provided. Thank you very much!
Response from owner
July 10, 2025
Sandra Morrison
The staff was very friendly
Response from owner
July 10, 2025
Carlos Lopez
My experience was excellent, and professional.
Response from owner
July 8, 2025
Ivan Swearingen
The service advisor Jim did a awesome job. I would recommend him to my friends and family
Response from owner
January 3, 2025
Stanton Stine
We were traveling on the road, had tire troubles. Deery had us up and going in very little time. Thank You so much, Stan
Response from owner
July 3, 2025
John Erbland
Good service. Friendly personal. Thanks.
Response from owner
June 28, 2025
Tyler Thompson
The sale representatives are terrible the lying and lack of communication will make for a bad experience. Having actually met Brad Deery before I know he would be furious with how it’s being ran! One of the employees said they would take most any offer because it’s slow right now and now I know why! The customer service is literally that bad that it ruined what is supposed to be a good experience. I wouldn’t use them again. Definitely time to clear house and start again!
Response from owner
June 27, 2025
Bing Bong
They will tell you one thing and it will be another. Great vehicle but the customer service was god awful. The disrespect and lack of communication ruined what otherwise might have been a good experience. I’ve personally sold vehicles before and this is a sorry excuse for sales representatives. Do Not Recommend, find people with better manners and that are truthful!
Response from owner
June 27, 2025
Hollie Moothart
I love getting my car serviced at Deery Brothers! Always quick, professional, and thorough. As always, the car wash and vaccuming is the best surprise at the end!
Response from owner
June 25, 2025
Judy Wright
Professional Busy Taking care of customers, being precise as to what is being done with your vehicle
Response from owner
June 1, 2024
Joyce Davis
Exceptional service. Easy to work with.
Response from owner
May 24, 2024
Jimmie Hayes
Not real positive. Took car in for a recall. Will be over a month for part however recall is old. Why are parts not on hand. However all personal are very friendly and polite
Response from owner
June 23, 2025
Deb Coleman
Everyone is so nice and explains things clearly.
Response from owner
September 19, 2024
Kayla Roberts
Rayne at Deery W Burlington was fabulous. He was very knowledgeable with the RAV4 and I hardly had any questions as he answered all of them showing me the vehicle. Very personable with great customer service. I also want to shout out Keven in the finance department as he answered all of my questions, was very knowledgeable as well as gave great customer service. The staff at Deery in W Burlington is top tier!! I found my current dream car!
Response from owner
June 22, 2025
Terri Boulton
The people at Deery Brothers in West Burlington where excellent they got me into my new car. And I love it
Response from owner
June 19, 2025
Tammy Hobbs
quick appointment scheduling, pleasant employees and take the time to answer questions.
Response from owner
June 18, 2025
Bruce Timmins
Everyone was polite and courteous. Price was reasonable.
Response from owner
June 16, 2025
Mary Schneider
Courteous people and reliable service . Thank you !🙂
Response from owner
June 16, 2025
Thomas Lewis Jr
Very nice place , and good people .
Response from owner
June 13, 2025
Amy John
The staff is very nice and helpful.
Response from owner
August 8, 2024
Rebecca Nichols
This dealership is actually horrible in their maintenance department. We bought a vehicle from a partner location and had to take it to this location within 24hrs of getting it. Was told they fixed the vehicle and they did not. Returned giving them 2 more chances as the same thing happened each time we picked up the vehicle. Actually had to end up driving the vehicle back to its original location as the vehicle was never fixed and returned the vehicle. I would never buy from any of their Locations again. Absolutely horrible
Response from owner
June 6, 2025
Kurt Wooldridge
Service went well and very happy with it. They did a VERY thorough job. A+++
Response from owner
June 9, 2024
Sally Wardle
Great , friendly, knowledgeable .. very lovely experience… thank you muchly!!
Response from owner
June 5, 2025
Rainbow Falls
RIP OFFS! They will say they are"here to help"but they DO NOT HOLD TRUE TO THEIR WARRANTIES.
Response from owner
June 4, 2025
Audrey Hall
Excellent service. Always goes above and beyond.
Response from owner
May 31, 2025
Terrance Gray
Friendly establishment with plenty of helpful people. Worked out payment even though it was close time. Overall great business
Response from owner
May 26, 2025
Reeds Ranch
Very kind and quick service
Response from owner
May 23, 2025
tina lott
Always doing a good job and getting us in and out in a timely matter.
Response from owner
May 21, 2025
Dale Russell
Great job from time i arrived until I left. Thank to the entire team.
Response from owner
June 25, 2024
Dawn Dean
They are amazing .. they worked with us on getting our truck .. very friendly place .. Rayne was our sales person .. great guy to work with along with our finance guy .. they made it happen … We recommend them to our friends who are looking for a new truck as well .. i plan to go back .. Great place Great people thanks guys .. We love our truck
Response from owner
May 15, 2025
Donna Olson
Jake was so patient with me I was so upset as I was trying to get ready to leave for AZ. Thank you for having a great service department.
Response from owner
May 15, 2025
Ally Vandenberg
Very friendly, very descriptive and in depth on the vehicle. Made me feel welcome!
Response from owner
February 25, 2025
Eberhard Schmolling
Great people. Friendly and helpful
Response from owner
May 2, 2025
dennis cleland
All personnel were very friendly and helpful
Response from owner
June 26, 2024
Craig Sanders
I went in for post-sales questions on my car. Staff were very helpful and friendly.
Response from owner
April 28, 2025
Sandra Kemp
Very pleasant and understanding.
Response from owner
August 27, 2024
Chris Faulkner
I had a new key made here, and the people were pleasant to work with.
Response from owner
April 27, 2025
Connee Stevens
Everyone was super nice and they tried very hard to find out what was wrong with my car. And they did! Jessica ( I hope that's her name) was so very pleasant! A good experience for someone who is pretty dumb about this stuff. I like this format instead of sending a questionnaire asking for all good answers. ( which I just throw away)
Response from owner
October 24, 2024
kevin vickers
They were very easy to work with and very friendly
Response from owner
April 14, 2025
John Kelly
Deery Brothers was a wonderful dealership experience. The staff were friendly and knowledgeable, low pressure and high on respect. We couldn’t have asked for a better car buying experience! We love our new Traverse!
Response from owner
April 10, 2025
Stacey Hathaway
We just bought a used 2021 Nissan Altima from them and it has been a very bad experience. The salesman, Tyler, seems very uninterested in helping. Tried to get them to come down on the price but we ended up HANDING THEM A CASHIERS CHECK FOR THEIR FULL ASKING PRICE. $19k and some change. Occasionally the car can't start and "Key Error" pops up on the dash. After shining my tires I realized that the tires have large gouges out of the sides so they're not even safe to drive on. But their inspection paper says the tires passed their inspection. They have made 0 effort to correct any of the issues. DO NOT buy from them.
Response from owner
April 4, 2025
Wendy Schauer
Helpful and courteous staff! Colton took great care of us…and they have popcorn :-)
jerry cochenour
Very nice people to deal with! They treat you like a person! Great service! Very clean shop! Keep up the good work!
Response from owner
December 19, 2024
Jaime DeCrane
Jim has been great with everything. The process of getting my Mazda back on the road has been easy. The office staff are personable and helpful. I have been really happy with the level of service at Deery Bros.
Response from owner
March 30, 2025
Addy Brumble
Rayne was very patient and helpful when helping me purchase my first vehicle! Staff always made sure I was helped. I would definitely return for my next vehicle!
Response from owner
March 29, 2025
Mitchell Taylor
Deery Brothers is always responsive to our service needs. I’d recommend them to anybody in their service area areas
Response from owner
March 27, 2025
Spencer Elliott
My daughter loves her new car! Thanks Rayne.
Response from owner
March 26, 2025
Robert Rupp
Rayne was very nice to work with. He is knowledgable and friendly. But the most notable thing about him was his ethics and how he applied no pressure. Pressure is the quickest way to turn me off a dealership.
Response from owner
March 24, 2025
Inday Pistang
Rayne is amazing sales guy! For his young age he knows his job very well! Customer service topnotch!
Response from owner
March 22, 2025
Nattie Gee
Anya was very sweet. I appreciate her taking the time to listen and understand my needs in a vehicle. She made the buying process a beeeze!
Response from owner
March 21, 2025
Anna Broughton
As I was waiting the people was very polite, come out explain everything to me , also gave me a ride to and from while working on car. Very nice day, exspect spending more money thought I had thought but car is done with what it needed. Thank you
Response from owner
March 17, 2025
Bre Monroe
Preston & Rayne were AMAZINGGG! Got me into something I actually liked & made the process a breeze!
Response from owner
March 16, 2025
Patty G
I thought every thing went fine so far! It looks like a good job and I really appreciate that very much! Thank you for doing a good job! I will let everyone know you did an excellent job! Thanks!!!
Response from owner
March 14, 2025
Peter Cawley
Straight shooters - very responsive
Response from owner
March 14, 2025
Abby Brunken
Preston was absolutely wonderful to deal with. Definitely made process enjoyable.
Response from owner
March 13, 2025
Amy Van Fleet
Everyone was super friendly, professional and personable! Anya was very polite and didn’t try and pressure me into buying anything I didn’t want. I will buy all of my vehicles from now on from Dewey Bros in West Burlington!
Response from owner
March 3, 2025
Bucksmom13 Kelly
Just overall pleasant experience. Everybody was extremely pleasant and very tolerant of my extreme blithering. I came in to look at a specific car from Car Gurus and that is what I purchased.
Response from owner
March 2, 2025
debra sink
Good Service and very polite
Response from owner
March 2, 2025
Carolyn Zaiser
Great experience! Prompt, helpful, pleasant and efficient! Thank you everyone who helped me.
Response from owner
March 1, 2025
Betty Searl
Could not have any better service. Very friendly people.. thank you.
Response from owner
February 27, 2025
eris so
Customer service was amazing, got an oil change and it was quick. Employees were very friendly and very thorough with their explanations on their services. Definitely would recommend!
Response from owner
September 22, 2024
Sophia Cesar
Very nice people and very quick service. Went to look at vehicles and left with a new car the same day
Response from owner
February 21, 2025
Cassie Bringman
Great customer service. Everyone is super friendly and very fast working
Response from owner
February 21, 2025
Kylie Hayes
Great service, good people.
Response from owner
July 22, 2024
Michelle Dingman
Staff was very helpful
Response from owner
February 18, 2025
SmittyWorbenJegermanJenson The 3rd
Always great fast service!
Response from owner
July 20, 2024
Bill Stigge
I took our 2015 Nissan Rogue in for a recall service. Place is very clean, personal are friendly and knowledgeable. Waiting area was very nice, clean, with refreshments. They did an inspection of the vehicle, which I didn’t even ask for, at no charge. The ole gal came back with a good bill of health other than some fluid changes they recommended. Well at 142k miles I’d have to agree that some fluids need to be flushed and refilled. I would definitely recommend Deery Brothers of West Burlington to anyone.
Response from owner
February 15, 2025
James Mayhugh
Everybody was polite and professional I had a good experience
Response from owner
February 15, 2025
shalena boyle
great experience with jim. very polite, kind & professional
Response from owner
February 14, 2025
Judy Wakeland
Excellent communication Friendly personnel.
Response from owner
February 13, 2025
Jeff Higbie
Deery Brothers service department is easy, quick and friendly. They go above and beyond in taking care of their customers
Response from owner
February 12, 2025
Theresa Fox
Had an oil change and rotated tires A driver took us to a restaurant fobreakfast while wecwaited.
Response from owner
August 11, 2024
Edgar Rangel
The people working were nice the gm manager Jake was kind enough to get me out the door quickly when I explained i had to leave for work the wait on parts took a day but the day after my truck was finished in less than 2 hours very satisfied and no more engine light would recommend!
Response from owner
February 8, 2025
Uphoric Delirium
Found a great 2022 Toyota Corolla Hybrid on CarGuru, called and they verified it was on the lot so we made the drive to Iowa. Car was in great shape, priced as advertised and Ivan made the whole process painless. Waited about a month to review just to make sure there were no surprises. The car is great, the experience was great. 5 stars definitely recommend Deery Brothers and ask for Ivan he was a fantastic salesman, not pushy and very up front.
Response from owner
February 7, 2025
carol franklin
Awesome service staff.
Response from owner
January 28, 2025
christina sourwine
I paid an extra 3k for a warranty for the life of my loan. Took my car in and my warranty wasn't valid because of the mileage on my car. I paid $171 to have my car looked at, even though I ultimately decided to take it somewhere else. They did spray it down with water for a "car wash". So, there's that.
Response from owner
January 27, 2025
Stephen Ritter
My car was in when promised and delivered quicker than promised, great job!!!
Response from owner
September 4, 2024
Rich Kucharz
Salesman was very helpful and patient with me. Overall a positive experience!
Response from owner
January 24, 2025
Stan Hodgson
Had a very good experience at Deery Brothers everyone was friendly and helpful l would recommend them to anyone looking for a new car
Response from owner
January 20, 2025
Joe Butcher
The process was quick and efficient and everyone was very easy to work with.
Response from owner
January 22, 2025
Lailah Coulter
Very happy with our experience with Anya. Very helpful and friendly atmosphere.
Response from owner
January 18, 2025
Jasmine Parker
They were very helpful and extremely nice
Response from owner
January 18, 2025
Rhonda Howard
Excellent service from the moment I got there. Always treated very well, they make me feel like a VIP, I bought a new car a year ago as I appreciate the quality service and continued to have my car serviced there.
Response from owner
January 13, 2022
Edward Woods
Highly recommend Derry brothers in Burlington.They went up and beyond my expectations.Wendy Miller was very understanding and great to work with and also the gentleman in finance.Do yourself a favor and don’t go anywhere else
Response from owner
January 13, 2025
Kyle Bawden
Very professional very courteous
Response from owner
December 21, 2024
Paul Richardson
Got us in for a battery check and new battery without an appointment. It took maybe an hour total. Very good customer service as well.
Response from owner
December 20, 2024
jason torrence
Awesome people to deal with . They helped me find just what I was looking for
Response from owner
December 9, 2024
Mario Mendez
Friendly service and comfortable waiting area and they kept me informed of the situation.
Response from owner
September 18, 2024
Tina Blum
Great service, very helpful on what I wanted in a vehicle. This was a yr ago and I will have to change my ratings. I didn't have my car a full yr and it started failing speakers stopped working and now a yr later I find out from a dealership where I live now that it looks like it's been sitting in flood water, tie rods, cv joints r so rusted out it's not fixable. And my mufflers have holes in them bearing is so bad that I can lose my tire anytime when calling to let them know I get told to bring it back to get a different vehicle. If this vehicle is bad as it is at the time I got it, it should have never been for sale. I was also was told it was the only vehicle I could get on the loan I went through. So now I'm dealing with a vehicle that is not safe to drive and paying full coverage insurance and paying a loan.
Mike Ponsot
The body shop is the best in the area. Very accommodating and a friendly staff. They do top quality work.
Response from owner
December 1, 2024
Gregg Calderwood
Came in to service unannounced and without an appointment. Was taken care of promptly without hesitation. Everyone was courteous and professional. Couldn’t really have asked for anything more.
Response from owner
November 29, 2024
TimothyS
Had a recall repair that needed to be done on my Mazda. Easy to make and get an appointment quickly. Service manager and staff were courteous and friendly. Problem was resolved quickly.
Response from owner
November 26, 2024
Gabrielle
Very nice and very helpful. Am happy with my new car.
Response from owner
October 27, 2024
Ernie Voigt
Very pain free process, good customer service and follow up through repair.
Response from owner
October 25, 2024
Chad Palmer
Amanda is a service Goddess! She knows how to treat customers and makes me want to not only come back, but recommend others ask for her. Great job Amanda!
Response from owner
October 22, 2024
Luanna Howe-nelan
Bought a car from them on September 30th I have not even received the plates yet there's all kinds of things going out of my car already paid 3,000.00 and they tell me there's nothing they can do but I ain't got the plates for it yet so I give them a one-star very very poor poor poor people services and very poor with choosing to sell cars to people that they know are going to break down can you call and ask for compensation of some sort they tell you I'm sorry you bought it it's your problem.
Response from owner
October 16, 2024
david kreps
Very nice customer service! No pressure from the sales staff. Highly recommend!
Response from owner
October 14, 2024
Ryan Cook
Ivan was great to work with! Friendly, smart, and helpful.
Response from owner
October 14, 2024
Darryl Lane
Everyone treated me very well. I love the vehicle I purchased and was very satisfied with the entire purchase process.
Response from owner
November 4, 2024
Gary Johnson
The person I spoke to was kind and friendly
Response from owner
October 8, 2024
Christine Moses
My 2019 Nissan broke down and I had it towed to Deery Brothers to be fixed and from the minute I called and talked to Jessica to schedule it to be dropped off until it was repaired, I couldn’t ask for better customer service. Jim kept me up to date on what the technician found to be the problem as well as the estimated cost to repair it. I would highly recommend anyone needing service to go to Deery Brothers. I really appreciated all that was done.
Response from owner
October 3, 2024
Gary Houzenga
Above and beyond my expectations. No hassle. Just a nice experience
Response from owner
October 4, 2024
james walter
Unprofessional, lied to blatantly by salesman no apology or acknowledgement by management. Update I was contacted by the General manager and apologized to for the horrible service but as I should know it's a "first come first serve kind of business" it's a shame greed overcomes willingness to help a customer
Response from owner
September 20, 2024
Gail Hartman
I have to say that the entire staff was professional and courteous and did a very good job.
Response from owner
June 22, 2024
Shelby Sines
Love the staff there! Met with Anya and also communicated with Colton. Would highly recommend going to them! Very helpful!
Response from owner
September 25, 2024
Christal Hicks
Wonderful customer service, i needed a new battery and was running late to an engagement out of town. Sorry guys i can't remember your names but they went late to lunch so i get on the road sooner.it was greatly appreciated.
Response from owner
September 24, 2024
JAY DAY
Recently our car was repaired and Progressive Insurance handled directly everything with Deery and we received excellent service.
Response from owner
September 23, 2024
Sawyer Gould
Great customer service and fast service!
Response from owner
September 20, 2024
Carl Peterson
I purchased 4 new replacement tires at Deery Brothers Inc. through Service Advisor Levi C. for my 2019 Equinox. Levi as always, is very knowledgeable, helpful and friendly. The day (March 16) of my appointment to have the new tires installed on my vehicle, I was met by Amanda K. as soon as I drove into the service area. She was gracious and very helpful and offered me transportation if needed. After the new tires were installed I was met by Joe R. and he gave me details and information regarding the new tires, rotation, care, and 1 year road hazard warranty. I appreciate great customer service and that is why I purchased new tires at Deery Brothers. Thank you!
Response from owner
April 21, 2023
Brennan Horak
Very easy to chat with, get ahold of, and felt prioritized as a customer
Response from owner
September 12, 2024
Paulette Shappell
Very helpful with suggestions. I appreciated the car wash!
Response from owner
September 12, 2024
Benjamin Andrus
Good people and great service
Response from owner
September 12, 2024
Asia Millizer
We’ve always had very positive experiences with Deery and will continue to do business there.
Response from owner
September 11, 2024
Aftab sharif
great experience, very welcoming staff and very efficient. They even called me next day as my carbon filter was due for change and got it changed. Very impressed and highly recommend them.
Response from owner
September 5, 2024
Alec Braun
Had a great experience selecting and purchasing our family’s vehicle. Terry, Craig, & Mark were easy and enjoyable to work with! Any questions we had they made sure to get us the answer right away. We will be back for sure!
Response from owner
July 1, 2024
Lisa Walter
I can always count on friendliness along with professionalism from your staff. And thanks to Jake for helping me with how to work the GPS hookup from phone to the Buick. Deery Brothers gives you outstanding service!! Thanks again!! Lisa
Response from owner
September 2, 2024
Scott Warner
When I called to check availability the salesman walked to the vehicle and physically verified it was still there. Then knowing I was 1 1/2 hours away he drove the vehicle and gave me his honest opinion on it. When I arrived we test drove the car and I decided to purchase it. It took less the an hour to complete the transaction. They were awesome.
Response from owner
September 1, 2024
Billy Loman
I had a fantastic experience purchasing a vehicle from out of state. Anya as well as the finance manager made it a seamless process and helped tremendously throughout the entire experience. Would not hesitate to do business here again!
Response from owner
August 26, 2024
Sheri Wilson
Jacob, Scott & Wendy were great to work with. The purchase of my car went smoothly from start to finish. Everyone was very responsive to my calls or texts. I absolutely love my BMW 840!!!
Response from owner
August 28, 2024
angie gordon
Rayne was great throughout the whole process. Very patient, understanding, and easy to talk to.
Response from owner
August 23, 2024
Richard Lasley
Sales gal that helped us was great thank you.
Response from owner
August 22, 2024
Timothy Gray
Do the best job ever and care about your vehicle as much as they care about you they always do the best for me thank you Deery Brothers
Response from owner
August 21, 2024
wayne berndt
They were very thorough in checking my car besides taking care of my recall. I am very pleased with the service and the courtesy that they showed. I would probably recommend them if I was asked.
Response from owner
August 13, 2024
Todd Melvin
The whole experience was well done- from the convenience of the scheduling and shuttle ride to and from work to the repairs/maintenance and car wash. I’m extremely satisfied!
Response from owner
April 21, 2023
Kristen Jackson
We bought a vehicle recently from Deery Brothers and we couldn’t have been more pleased. Everyone was friendly and went out of their way to help us. Once we bought the vehicle they took time to show me how each feature in the vehicle worked. They have followed up after to see if I have questions. They made buying a car from them easy. We will be recommending family and friends for sure. Oh and my daughter loved the free popcorn!!
Response from owner
July 28, 2024
Mary Ann Showalter
Excellent! They always take such good care of me! Top notch service and personnel!
Response from owner
April 21, 2023
Bruce Goettsche
I came in for an oil change and a regular check up. The inspection led to several things that needed to be addressed in my vehicle. I was given the choice on each of the issues. Everything was handled in a very professional way. I really appreciate it the use of technology to keep in touch. Another good experience.
Response from owner
July 20, 2024
TechnoRAGE387
Quick and painless. Great experience! Would recommend. The reason for the 4 is I was asked for a $1000 hold the car fee which I opted against. Wendy was very nice and helpful
Response from owner
July 16, 2024
Gary Fagersten
I enjoyed my experience at this dealership.
Response from owner
July 16, 2024
Steve Kempker
Deery brothers and there team are ready for anything that's I can give. Thank for everything
Response from owner
July 15, 2024
Carmen Thatcher
Everyone at Deery was very friendly and helpful. They made the car by an experience wonderful. Rayne so friendly, patient, and answer all my questions.
Response from owner
June 30, 2024
Cindy Morse
Would definitely go back to this dealership, always been treated well there ,bought my car there took my mom back traded her car there very courtious people.
Response from owner
June 20, 2024
Lisa Ravenscraft
Always a pleasant reception, quick service, and easy check-out!
Response from owner
June 18, 2024
Karen James
I contacted Deery after I found a used vehicle online that I was interested in. Ivan answered my initial call, answered my questions, and had the car pulled up and ready for a test drive when I arrived. He was very helpful and patient with my remaining questions and concerns. I've only had the car for a week at this point, but so far I am very pleased with it.
Response from owner
June 14, 2024
Una Phelps
Overall buying a new car at Derry Brothers was a positive experience.
Response from owner
June 13, 2024
Karla Elm
I purchased my new vehicle through Craig Beck at Deery Brothers. I couldn't be more pleased with Craig as he gave me excellent customer service. He gave me everything I wanted and was very patient and informative! I live in Cedar Rapids and will use Deery Brothers again in the future. I will highly recommend Deery Brothers to all my family and friends! I LOVE my new Avenir! Thanks ❤️ 🇺🇲🪖
Response from owner
May 29, 2024
David Dortch (DJ)
Positive experience with honest people. Polite, courteous and responsive. Cannot recommend Brandon and Craig enough. Will definitely look to them in the future.
Response from owner
May 29, 2024
Nancy Ireland
Very friendly and fast service
Response from owner
May 24, 2024
Sandy Johnson
Wendy Miller is the best,she helped us every step of the way! Always goes above and beyond to help us!! Thanks Wendy!Sandy Harrison
Response from owner
February 25, 2023
Scott’s Reviews
Exceptional customer service! One of the smoothest and quickest vehicle purchase transactions I’ve ever had.
Response from owner
May 22, 2024
Alyssa Sarrazin
I had a blast purchasing my new vehicle with Deery Brothers. Wendy Miller is wonderful, her customer service and product knowledge is mind blowing. I was never pressured to make a purchase, and she patiently answered all of my questions. I would highly suggest looking her up when you are ready for a new car. I am so pleased with my selection. Thank you Tim and Wendy!!!
Response from owner
May 18, 2024
Anthony Marshall
Came in the have A/C looked at. Lesley was courteous and took care of everything for me. Answered all questions. Very satisfied.
Response from owner
May 17, 2024
TL Moeller
Nice people, good service.
Response from owner
May 8, 2024
Wendy Miller
Amanda and Jessica both did a great job getting my vehicle ready for vacation. Thanks ladies!
Response from owner
December 13, 2018
Matt Morgan
Not even worth the one star! Bought a 2021 Chevy Malibu with 60,239 miles from Scott Kolp on 3-05-24. I live 3 1/2 hours away from their dealership. On 4-23-24 I had to take car into Karl Chevrolet to have the heater controls looked at and they inspected my vehicle. Found the timing chain gasket was leaking. EVEN THOUGH THIS VEHICLE WENT THROUGH DEERYS CERTIFIED INSEPCTION!! So with my warranty I have a $125 deductible, fine. Then I have $250 worth of parts my warranty will not cover but Deerys extended warranty would for this job that’s costing over $2000, in a car that I’ve had less then two months. Called and spoke with Preston at Deery on 4-24 and he said he’d talk with his manager, they had a case similar to this and they worked something out. Called on 4-26 and spoke with Scott (my salesman) and he said he’d talk to his manager. Here it is the following day and Scott calls back. Says they can’t cover any cost but if I bring my car down to them, (3 1/2 hours with a timing chain gasket leaking) they’d fix it. Now mind you this is a 3 1/2 hour drive one way and the job takes 10 hours if there’s no issues. Then I have a 3 1/2 hour drive back to my house. Deery would rather their customer waste over 17 hours of our time ,then for them to cover $250 cost of parts that are not covered under my warranty, on a car I’ve had less then 60 days. IT WOULD BE CHEAPER FOR THEM TO PAY THE $250 then to pay for all the parts and their tech to do the work! NEVER AGAIN WILL I BUY ANYTHING FROM YOUR DEALERSHIP! Even spoke with two general managers from both Burlington locations just to be told too bad!! General manager Terry from Deery Toyota was just as much help as the others. Was told to drive the car with a timing chain gasket leak the 3 1/2 drive. Never again will I buy anything from any Deery location.
Response from owner
April 29, 2024
melann noble
Getting my first car was a pretty cool experience, and I gotta give a shoutout to Steve Donald for being an awesome salesperson. Seriously, he knew his stuff and made the whole process easy. From helping me choose the right car to sorting out all the paperwork, he was on point. Thanks to Steve, buying my first car was a breeze!
Response from owner
April 27, 2024
Raymond Leung
Worked with Colton Anderson at the dealership. He is very professional and estatic to ensure when you leave the dealership, you are satisfied with your pruchase.
Response from owner
April 24, 2024
Mike Falls
Great service, took care of my needs
Response from owner
April 23, 2024
Frances Shieh
We’ve brought our car into Deery Brothers a couple of times now and each time, we’ve received timely and honest services. Anton and Amanda have both helped us and they provide great customer service, very friendly! So far, we are satisfied with the service that Deery Brothers provides. Our last oil change/tire rotation appt only took 20 min! I appreciated the fast service as I needed to be in and out that day. Will be back for our next service!
Response from owner
April 21, 2024
Dee Lehn
Staff was courteous and helpful. Service was quick so no long waiting period.
Response from owner
April 17, 2024
Nathan Anders
Very poor customer service. Felt very uncomfortable dealing with them as they were very rude and unprofessional. Was told they didn’t want/need my vehicle from the moment we walked in the door. “They said it needs too much work” Then I go to start the vehicle I was there to look at and it wouldn’t even crank over. Unwilling to negotiate anything. Needless too say my family will never step foot in your dealership again and will not recommend to anyone that I know.
Merquiche Lewis
Great people, Great experience. Service was great and quick to get me in and out.
chris Alberts
I have bought multiple vehicles in my life so far and my most recent was the best experience yet!! I bought my dream truck (a Toyota Tacoma) with the help of Steve Donald and let’s just say one thing above all! Steve is the best of the best salesmen! I didn’t feel pressured or stressed and Steve was so kind and answered all of our questions with the UTMOST understanding. He was not only very kind but was the most helpful and personable salesperson I have ever met. My husband and I felt very comfortable during the entire duration of the visit and seriously couldn’t be happier overall! Not only did I drive away with my dream truck but we also walked away with a new found friendship. A huge thank you to Deery Brothers and a very personal thank you to our new buddy Steve!
Anita Adler
Everyone very nice and helpful and me and my mom feel comfortable there and appreciate it
Amy Nanthan
I had the worst experience with any Dealership ever in my 27 years of owning a vehicle. I DO NOT feel the need to go into detail if u have questions reach out to me. BUT I will never recommend purchase or services at this location. "Only in small town W. BURLINGTON "
Ramon Gallegos
I came in with cash. Test drove the car and asked a hundred questions about the history. Was assured by my salesman that I was buying a decent, used vehicle. Less that two weeks and 200 miles on the car, the check engine light comes on. A day later, the display reads 'Drivetrain Malfunction'. It was like puking teeth from an alligator, trying to get any help. My salesman, sent me to the service center, the service center sent me to scheduling, she m scheduling sent me back to the service center and then to the sales manager, who was out of the office that day. No one wanted to help and no one had an answer. It's been a week and the car is still sitting there in limbo. The car has a drivetrain warranty, but Deery is looking for any escape from having to pay for a diagnosis or repairs. I will never deal with Deery again and would never recommend them to anyone. Would rate them 0 stars if I could.
Response from owner
April 29, 2024
Mike Godby
Nice and clean facility. I appreciate the shuttle service. Staff was friendly and polite.
Scott Timmer
Drove down from the quad cities. Wendy Miller was great in delivering us a new 2024 Buick Envista. Highly recommend!!!!!
Victoria Simms
Wendy Miller is the best she was very patient and understand and helped with so much she got us into the truck and was always there to answer the call and one more shout out to shawn he was more then understanding and went out his way to do more for us to be happy thank you guys again 😊 ❤️!!!!!! I'm very pleased with this truck and you guys
Ashley Dyer
I came into Deery Brothers yesterday to buy a new vehicle. The moment we walked in the door we were treated like family. Rayne Schmitz assisted me and made the process so easy! He really cared about what I wanted and was very attentive. 10/10 would go back to him again!
Hunter Jansson
A very friendly and competent crew
Julie Boswell
On 9-26-23 found a vehicle we liked on deery brothers website. So calling about it, talking to.Byron, who went out of his way to get us information. He took numerous pictures and sent to us, then he had a tech guy out and take a 360 walk around video of the vehicle. which he also sent to us. After hours of talking back and forth he made it very easy to make this purchase. We drove from Louisiana MO., to West Berlington IA. To buy this car. You could never ask for a better sales person . The vehicle was absolutely everything he said it was, AND Came in Wednesday (HIS DAY OFF) to make this deal. He also worked to get about 50 to 60% of the paper work ready so we wouldn't have be be there for hours doing paperwork. I can't say enough good about the whole situation. Our sincere thanks to Byron Newberry, and Deery Brothers, and others who helped make this work. THANK YOU
Michael Prosser
Excellent customer service from Jake Bachtell! He was spot on, professional, knowledgeable and helpful answering all my concerns! He’s a keeper!
Response from owner
September 11, 2023
sevenbugs ksh
They (salesmen) try to trap you in lot so they can TRY to sell a vehicle. If they won't even let you drive around and look without trying to corner you.... I can shop more pleasant places than this! I am wanting to purchase a new or almost new truck BUT because of their stupid chasing you down, I no longer shop there!!
Response from owner
September 11, 2023
Don Den
Definitely customer comes first organzation. Jim Smith is knowledge, professional, and easy to work with. Technician was quick and spot on with diagnosis.
Response from owner
September 21, 2020
Stephanie Knutson
Our salesperson, Steve, was excellent. I truly hate the car buying experience, but Steve was laid back and didn’t pressure us at all. He even expedited the sales process so we were able to leave in time to pick up our son from daycare. Three cheers for Steve!
Response from owner
September 11, 2023
Ellen Fencl
Just had a recap piece replaced and an oil change, staff of always courteous and friendly
Response from owner
September 11, 2023
Randa Inghram
I went to get my oil changed for the first time. Everyone was friendly and helpful, as well as efficient. I was in a time crunch and they made sure to take care of my oil change and car wash quickly, yet accomplish everything needing done. I was shown the check list and the service technician talked through each thing with me. Very great service!
Response from owner
September 11, 2023
Matt Schramm
Great people. Feels like family.
Response from owner
September 11, 2023
Robb Aultman
I was contacted by Deery Brothers for warranty work / inspection. On the day of service, I asked to also have the oil and tires rotated and they accommodated my request easily. The work was done quickly (<1hr) and when I collected my vehicle it had been washed and the interior vacuumed. Wow. Friendly, professional service - you don't get that at very many places anymore. Thanks, Deery Brothers!
Response from owner
September 11, 2023
Lexi
Steve was amazing! Got me into the car I wanted ! Quick and easy deal. No bumps or issues. Great customer service ! Give this man a raise !
Response from owner
April 21, 2023
Marsha Rhoten
Friendly, knowledgeable and advised me on all of my concerns. We are new to the area and will be returning to Deery.
Response from owner
April 21, 2023
Brandy Adams
Rented a car, friendly service and comparable prices.
Response from owner
April 21, 2023
Jon Dawson
Thank you Sean for getting me into my Silverado pickup. You and your team made it easy and very professional. I highly recommend you and your dealership for service and sales.
Response from owner
February 25, 2023
Rose Bernhard
Great service. Great vehicle buying experience! Extremely helpful. Will definitely be back!
Cody Mangold
I bought a work truck from Derry Brothers. I had Steve Donald Sales Consultant and he was great to work with. He's down to earth and easy to talk too. I felt no pressure and the whole experience was very good. Thanks again!
Response from owner
February 25, 2023
Mallory Iske
This would be a 1-2 star However, the cars sales man was decent and the younger financial rep was very pleasant, informative, and laid out all of our options clearly. I don’t remember his name but had an accent he was just great. He’d get 5 stars if it was just about him. We bought 2019 Silverado. We drove 2.5 hours to look at this truck. Truck had less than 1/4 tank of gas. We asked if they could fill it or at least put enough gas in it to get us home. They stated that they only do that for new vehicles and not used. The price tag on that truck was more than some of the new vehicles on that lot. Also, the miles on the listing was way less then when we showed up like a 7k mile difference. That shoulda have been the first red flag for us to just walk. We ended up buying the truck. Less than 30 days post purchase the oil needed changed and 45 days post purchase the engine air filter needed changed. I don’t put many miles on this vehicle it’s to work 10 miles away and back. Sensors don’t work either on the vehicle but that’s on me for not checking it out more thoroughly. I will not recommend this dealership to anyone. They knew how far we had traveled my car was 1/2 tank or more. And then to refuse to even match what was in my tank or fill it just enough to get us home was very disappointing. I feel like a tank of gas is a very common practice for dealerships never not had a dealership give me a full tank until I went to this one.
Kim Cipoletto
Had a problem with my battery. Got a new one. The customer service is outstanding!
Response from owner
February 25, 2023
Cynthia Hampton
For 17 days Wendy Miller put up with me emailing her different vehicles to test drive. Then I just told her what I was looking for and the price range. She a list of her own and sent it to me to pick from. She found 4 for me to test drive. I stopped when I drove the Rogue. If you are looking and need a little help, ask for Wendy! She goes above and beyond!
Response from owner
February 25, 2023
Kolton Haight
Jake at Deery was AMAZING to work with. He went above and beyond to get my wife and I into the vehicle we were on the search for. We drove nearly and hour and a half to look at a vehicle and to ensure the trip was worth, he sent multiple videos and photos of the vehicle prior to us leaving, showing its cleanliness and the excellent condition it was in. 10/10 recommend Deery Bro’s — make sure you ask to work with Jake! Not your average car salesman! 🙌
Response from owner
August 30, 2022
Roman Villanueva
Here for oil change. Fast and easy. Staff friendly. Nice waiting room with free coffee water, popcorn.
Response from owner
August 9, 2022
Profdoha
They are friendly. Though I have to drive 60 miles to get a burnt IC. it’s not good for a new 2022 odessey. Hope it will not happen again.
Jason Martin
Exceeded expectations! Thank you Sean and the Deery team for a rewarding experience!
Response from owner
June 24, 2022
Jim Korakis
Searching for the perfect first car for my son I visited many dealer websites all over the country. As a business owner myself, I can’t express enough how “way above” Deery Brothers as a buying experience is from others. Their communication, quality of email information and pictures, my entire experience was incredible. It started with Brandi who was immediate and helpful to go to the lot and check many details in the car as though I were there in person. She was so kind and personal which was completely unlike the other dealerships I had encountered. Then Jake worked up more details to our sale going way above and beyond to make sure he personally handled our needs - he and I were even able to text on a weekend when we both had games our kids played in. Finally, Kevin in finance closed up the money details in an entertaining and expedient way. I can not say enough about Jake, Brandi, Kevin and the experience here. We’re from Oklahoma and towed home the perfect vehicle for my son (Jake even had an experienced loader help us make sure every strap was right). Can not recommend this place enough. INCREDIBLE EXPERIENCE! LOVE THESE FOLKS!
Response from owner
May 14, 2022
Mike Delaney
Saturday, Feb 26, 2022, lease second car from Deery Brothers. Very pleased with dealership, representative Steve Donald, finance department, and service department. Great experience all around.
Response from owner
March 2, 2022
liz lowry
Professional staff that keeps a clean, caring environment where the customer is the first focus.
Response from owner
February 28, 2022
Jesse hudson
The service experience I have had recently really feel short. I tried talk to a service manger and got a their voicemail and never received a return call. I also emailed the sales manger we had worked with and so far not one person has indicated they care at all about people that buy from them.
Tammy Buffington
Friendly, helpful, go out of their way to get questions answered
Response from owner
January 13, 2022
Patty Jade
I was blessed to have Steve Donald as my salesman. He was awesome! I called ahead of time to let him know what vehicles I wanted to test drive and he had them up front and ready to be driven. Very knowledgeable, helpful and friendly. Spent the whole morning working with me to get the vehicle I wanted and I couldn’t be more pleased!
Response from owner
January 13, 2022
Scottie Miles
Friendly staff, great service, great car buying experience. Best in the area for sure.
Response from owner
September 20, 2021
Joshua Meek
Just bought a 2015 Ford explorer from Deery Brothers! Worked with Anton and I can not tell you how amazing the whole experience was! First off, Anton is one of the friendly down to earth no bs guys I've ever dealt with in the car buying world. I have really bad anxiety issues driving out of town and he brought the vehicle and paperwork to my house for me to test drive and fill out all the forms and take my trade in. I called them Saturday, and had the vehicle Monday at lunch. Fast and easy and I couldn't be happier! Thank you Anton and everyone else at Deery Brothers!
Response from owner
September 20, 2021
randi short
Art was great, made the whole process quick and easy. He listened to what i wanted and found my dream car. i will definitely recommend him to my friends and family who are in need of a new vehicle.
Response from owner
September 20, 2021
Darean Witt
Very clean showroom. Very welcoming environment. Friendly staff.
Response from owner
September 20, 2021
Gloria Koch
It was great! Marty explained our new Nissan Rogue in detail-very educational so I knew what the functions were to best operate my new car- My husband and I were very satisfied and happy with the entire experience, from Marty to Julie to Greg! Thank you all So much!
Response from owner
January 13, 2022
camdogify
I wanted the Taketa air bags replaced in my Toyota xB, and while I was at it I needed some body & paint work, a new windshield & a set of new tires. The service dept at Deery Bros. passed me off to their certified Toyota technician's voicemail where I never got a call back. A week later I called and talked to another service rep that took all of my car info. She said she'd have to order needed parts and would call back later to set up an appointment for the airbag recall and two other TSB's. Meanwhile, I went to Deery's Collision Center for an estimate to have an old front end crash repaired, body & paint touched up and a broken R.H. headlamp assembly replaced. While they were at it, the windshield needed replacement and a fresh set of lamps for the turn signals and headlights. I was paying out of pocket and left $1,000 deposit to get the ball rolling. A couple days later Deery Collision called to have my car dropped off for said repairs. Later that afternoon I got a call saying my car was ready. No Way. That same morning, I called the NHTSA hot line to see what was happening with my airbag recall & TSB repairs. The lady from NHTSA called Deery Bros., West Burlington and found out that their Toyota Certified technician had walked off the job several days ago and that their wasn't a Toyota Certified technician working on staff at Deery Collision either. Basically, Deery Collision removed the plastic front end, replaced BOTH headlight assemblies (after I told them to only replace the broken right side) and each front light capsule. Deery didn't bother to straighten any of the damaged sheet metal beneath the plastic covering, so the right headlamp assembly was left in a bind with a mounting bolt missing cos it didn't line up. The grill was still popped out, and now it took two people to raise the hood that was left in a bind. Underneath the car, a handful of blind pop rivets were utilized instead of the proper fasteners to hold the plastic together. They totally botched the job up. Talking to, Brad Deery, was like talking to Pontius Pilate washing his hands. He turned the matter over to, Justin, the body shop manager, who in turn said I should take my car to Mike Campbell's because he couldn't squeeze my car in for another three weeks. Justin said he couldn't give me a refund for the headlight I didn't need. I suppose I could go through small claims court trying to reclaim the cost of a $300+ headlight capsule I didn't need. What a way to do business. The one star grade is way above the ''Not Worth Two Dead Flies" way I feel. By the way, Justin, Cory Campbell, did fantastic work on my xB and fixed each of your screw ups. Thanks for the recommendation.
Response from owner
May 11, 2021
Gloria Greene
They were extremely nice. Due to my handicap I can't get around good so Marty was very helpful. The price is right and I love the car thank you so much
Response from owner
January 13, 2022
dakota ihde
I ventured here from my home base in cr a few months ago for my 300s. It was pretty messy when I saw it since they just got it in. The deal was worth rolling the dice a little on the small things so I took it. They detailed and delivered it just 2 days later. I figured I would still need to do some work because of that deal but everything was PERFECT! I was quite surprised everything turned out so well given the distance. I really appreciate the deal, the customer service and follow up. Well done fellas
Response from owner
February 5, 2021
C Riha
I definitely feel like the salesman underestimated my intelligence and tried to take advantage of me. I did not have a positive buying experience and would not choose to purchase from them again.
Christian Davis
Took my car in for an inspection. Everything was done pretty quick, the gentleman who helped me was incredibly helpful and kind.
Response from owner
February 5, 2021
Kendall Jones
Great cars an trucks good friendly people
Response from owner
March 16, 2021
Anson Burch
Black friday deals a total joke, don't waste your time. Nothing they advertised is true and I definitely didn't feel like a vip at my appointment, more like an outcast.
Ronnie Brookhart
Fast and friendly. I like how they treat my wife and I and hoping when we buy our next car it can come from there.
Response from owner
November 20, 2020
Jennifer Waggoner
A big thanks to Art for helping my family and I purchase a newly used car! He was beyond helpful, knowledgeable and friendly in his customer service. If you are looking to get a new/used car, go to Deery Brothers in West Burlington and ask for Art.
Response from owner
November 20, 2020
Oldmanparker
I had a poor experience trying to purchase a new vehicle here. Edit: I asked to speak with management/ownership while I was having difficulties. Your response appears to be lip service.
Response from owner
October 8, 2020
Tristan Dravitzki
I drove all the way from Lincoln Nebraska to Iowa and I come to look at this vehicle I am going to test drive and I found 6 spots where paint had come off of this vehicle completely and nothing was stated online about it and the dealership failed to even repair the paint before selling it, and the car had 0 accidents. Also the vehicle rattled a lot when I test drove it and they had no idea about it. If I was any potential customer coming to this dealership. RUN AWAY!
Response from owner
September 21, 2020
Keysha Long
My experience at deery brothers was outstanding.
Response from owner
September 21, 2020
Louise Clark
BUYER BEWARE!! On 2/25/20 my husband and I drove 135 miles to Deery Brothers in W. Burlington to test drive a previously leased 2016 Highlander. My husband noticed that the tires were old, all mfd. in diff. years. He pointed this out to the salesman, Blake. He was very concerned with the drivers side front tire which was visibly older and looked as if the sidewall had been repeatedly scuffed against a curb. After the test drive, Blake showed us the service checklist, showing the service dept. had replaced the two rear tires because of significant inside wear on both. My husband noted to Blake that they had “replaced” the worn tires with used tires. My husband asked if the service dept. would have corrected the alignment problem that was obviously responsible for the uneven wear of the rear tires. Blake assured us that the service department would have realigned the rear wheels when they replaced the rear tires. He gave us the price quote for our trade. We asked that they make a price adjustment for the used condition of the tires since all 4 would need to be replaced much sooner than normally anticipated. . My husband repeatedly expressed concerns over the age of the tires to Blake and Tim, stating he would need to replace all four tires within a 1-2 year time period, due to their condition. He told them that new tires for that vehicle would most-likely cost us approx. $900.. With only a $400 credit for the tires, we did purchase the vehicle. While waiting, my husband went outside and checked the air pressure in all four tires. The driver side front tire measured 36 psi at that time. We had trouble with that very tire two days later. The low tire warning alert light came on while we were traveling 70 mph down the interstate. The tire, which had 36 PSI upon purchase, had dropped to 27 PSI, an obvious indication of an air leak. We inflated the tire to 40 PSI in order to get home. The very next morning, prior to the vehicle being driven, my husband checked air, and again found it had lost 13 lbs. just overnight! He inflated the tire to 37 PSI, and I immediately took it to a tire dealer to address the leak. After inspection, the service mgr. said the tire had previously been punctured thru-and-thru and had been patched (poorly); thus the source of the leak. We took picts. of the puncture from both sides. My husband is a retired state trooper and board certified crash reconstruction expert. He investigated hundreds of serious injury and fatality crashes for reconstruction purposes. Upon discovering the unsafely patched tire, he was FURIOUS that Deery Brothers sold this vehicle in this condition, especially after having expressed those concerns several times to Blake and Used Car Manager Heiniger. Patching a thru-and-thru punctured tire should only be used as a temporary measure until the tire can be immediately replaced with a NEW one. Not knowing the patch/repair condition of the other three USED tires put on the vehicle by Deery Brothers, 4 new tires were purchased 4 days after we bought the vehicle. The new tires were put on at a cost to us of $960.77. The vehicle was also found to be out of alignment, with several parts (camber kits) needing to be replaced in order to make the vehicle safe by aligning the wheels properly. This cost us an additional $181.00. So we were given a $400 allowance by Deery Brothers for something that cost us $1,141.77 to properly fix. Deery Brothers let this vehicle leave their dealership with a dangerous tire and wheels that were NOT aligned. Certainly negligent business practice. We emailed Deery Brothers with a detailed account of our experience after the poor tire patch was discovered. The next day we received a call from Used Car Manager Heininger. He was condescending to us on the phone and gave us no “relief”. He left us feeling like we were sh*t out of luck and that we that we were duped. That call was prior to the discovery of the wheel misalignment. It is clear that customer satisfaction is NOT a priority of Deery Brothers, especially for out of town customers. BUYER BEWARE!
Response from owner
July 6, 2020
Dottie Halverson
Oil change and tire rotation fast with free car wash and interior vacuuming, all done cheerfully! Plus free coffees and hot chocolate, oranges and popcorn-donuts earlier. Great!!!!
Response from owner
July 6, 2020
T D
Shout out to Wendy at Deery brothers in new Burlington. As well as Tim and the rest of the staff who helped us. Very professional . I’m from Dayton Ohio and was searching for a certain vehicle. And you all had what I needed. My experience there made me comfortable and happy with my purchase. No matter where you live Deery brothers has a lot to give. One more thing, Toyota makes one tough vehicle. My purchase was a used Toyota. They offer many other brands.
Response from owner
July 6, 2020
Jewel Schultz
Only because I cannot give them a zero. If you give a bad review for them, be prepared for them to call you at home to ask you to change your review, even after you explain the problem. I gave the review that I felt reflected my experience with them. Afterwards, I felt pressured to change my review and now my opinion is even lower of them. You might have a good experience though. If you see a car you like there, it may well be worth it.
Response from owner
February 18, 2020
Aden Rehms
A big shout out to Wendy for managing my long distance purchase of a super low mileage cream puff of a car. I really appreciated her patience (and that of the dealership) as I worked to secure shipping arrangements. The vehicle is everything she represented it to be, and now I'm the proud owner of what has to be one of the lowest mileage examples in the country. Thanks Wendy! This is the second low mileage vehicle I have purchased from the Deery dealerships, and both experiences have been very satisfying.
Response from owner
February 15, 2020
Tamara Nunez
Blake was especially helpful and spent several weeks answering my questions and helping me make a decision. Steve was great helping us close the deal.
Response from owner
January 28, 2020
Todd T
I am writing this review regarding Deery Brother and my sales consultant Blake Dichraff. I purchased a used Dodge Durango and everyone from my Internet consultant (Kristina) to Blake was wonderful to work with. I drove over 5 hours to this dealership because they had the exact vehicle I wanted in terms of color and options. The process to get the vehicle purchased and my vehicle traded in was very easy. When I arrived I was offered something to drink and whole process from test drive to leaving the dealership was only 30 minutes. I would gladly purchase another vehicle from them and highly recommend this dealership
Response from owner
January 28, 2020
Nicole Dudycha
Always friendly, prompt, and get the job done right!
Response from owner
December 6, 2019
Assguardian Stockholder
Had a heck of a long morning changing break pads that were far past needing to be swapped when i stripped all 4 lug nuts on my tire to start the whole process. After a ton of cussing and spending money on tools I'll probably only use a couple times i finally went to the deery service center where Ron Bennett the service manager gave me a helping hand. Goes to show that not all service centers are out to get every last cent and you shouldn't be afraid to ask for help from a professional, even if you want to do it yourself. You might be surprised. Thank you Ron for your help today
Response from owner
November 18, 2019
Amber Shafer
Bri is amazing just ask for her!
Response from owner
October 15, 2019
Celsey Conger
Just purchased my Equinox and Steve Doneld made the experience excellent!!
Response from owner
August 31, 2019
Melissa Hobbs
Steve Donald did an excellent job of listening and offering available options. We purchased a 2019 Rav4 XLE Premium and will be repeat customers. Thanks much Steve!
Response from owner
October 15, 2019
Amy Jo frederick
Thomas Wentworth won't steer you wrong! Good man, will meet your needs!
Response from owner
August 15, 2019
Dana Hendrickson
Stopped in Deery Brothers actually by accident and met Steve Donald. So glad we did! Looking for an extra car, he made the experience effortlessly. He was very friendly and attentive to what we were looking for. We never felt pressured. I highly recommend talking to Steve Donald with any and all car questions. We will definitely go back to Deery Brothers in the future.
Response from owner
August 6, 2019
Monica Gugeler
Thomas Wentworth is one of the most understanding salesmen. Thank you Thomas 😊
Response from owner
August 6, 2019
Sarah Krouse
Salesmen are very nice especially Thomas Wentworth
Response from owner
August 6, 2019
Tanner Waterhouse
Bri has the best service. All around
Response from owner
August 6, 2019
Skirik Tyler
Brianne Sartain was amazing. She was very helpful and knowledgeable. She had an answer for all my questions and made the car buying process seem easier than ever. I will definitely be purchasing my vehicle from her.
Response from owner
August 6, 2019
That Bald, Bearded Bastard
Excellent customer service all around and friendly faces. Had a salesman by the name of Joel Salvador whom was extremely helpful and an absolute joy to work with. Would highly recommend.
Response from owner
October 15, 2019
Patrick Zielinski
Really enjoyed coming in. Bri sartain was excellent help
Response from owner
October 15, 2019
Caitlin Balderas
We bought not one but TWO different trucks from Joel Salvador! He was so great the first time, we had to go back again. He was super thorough and found us just what we were looking for. His knowledge was expansive and his patience with our picky list was impressive. His customer service skills are top notch.
Response from owner
October 15, 2019
Kristina Robinson
Deery Brothers has great service! Everyone was is so helpful and friendly. Had an accommodating waiting area with beverages and pastries! And super clean bathrooms. Overall great experience.
Response from owner
October 15, 2019
Katy West
Joel Salvador is always a pleasure to work with! Very knowledgeable about the vehicles he sells and definitely has the customer's best interest at heart.
Response from owner
October 15, 2019
Haley Bencze
I had such a great experience buying my car at Deery Brothers! The service was wonderful and they made buying my car an easy process.
Response from owner
October 15, 2019
Keith Kieffer
Although I did not leave with the vehicle I was hoping to purchase, they were very friendly and accommodating. They made the helpful effort to read the OBD2 codes from the minivan for me before I made the trip. Even after the deal ended up not going through, they were still friendly and helpful. The only downside was we were there for just over four hours; our relative we were going to meet that day ended up just meeting us there. It helps they have fresh fruit, doughnuts, and good coffee. It would make sense to do transactions over two visits if you live close by, such as breaking for lunch.
Response from owner
April 1, 2019
Malissa Smith
Only reason I'm giving them one star is to give a review and you have to a least give one star to give a review. I hate doing business with them. They're not friendly and do not do anything to accommodate you. I bought a dodge Durango with a warranty, the tail lamp went out a couple months later. They tell me it isn't covered under the warranty so I had to pay 1,500 to get it fixed. My car also came with free oil changes for 2 years, I can never get in on a walk in. Even if I bring it in early in the morning. They say they do walk ins but they are never prepared to do walk ins to service a vehicle. I just really hate I gave them any business. I should have just stuck with shottenkirk. To me I feel like they don't do anything to satisfy the customer. Then again there's a lot of racism in this town so that might play apart too.
Response from owner
February 18, 2019
Angela Kienzle
My experience was horrible. I will never buy another car here and would advise others not to as well. My seat would not go back in my car. I let my salesman know and he told me they would fix it before I left. They brought the car back up to me and the seat still was not fixed. I let the salesman know that it still was not fixed and he said they have done all they could for me and they could not do anymore. This has been the worst service I've ever had. it was most certainly your dealership. I bought a monte carlo from you guys 2 weeks ago.
Response from owner
December 15, 2018
Amethyst Harman
It took us 5 hours to trade in a vehicle. We got almost what we wanted for the price we had in mind. They didn't treat us like we didn't know anything but yet they were still very informative. Very friendly service. All in all we feel like we got a good deal on the vehicle we got.
Response from owner
December 13, 2018
Kerri Ackerman
Brad Deery was awesome at helping us find the perfect used Jeep for our college girl in Oklahoma! He even loaned us a red bow that looked perfect for the surprise!
Response from owner
October 9, 2018
Bradley Jones
I could not be more pleased with my experience at Deery Brothers. I got a great car and a great deal. When my lease is up, I'll be back at Deery Brothers.
Response from owner
October 9, 2018
Kevin Ryner
No pressure Great people to deal with. Very professional and courteous staff.
Response from owner
September 1, 2018
Laura Zurmuehlen
I recently bought a vehicle from Deery Brothers. Staff was friendly, lots of vehicles to choose from. I was very specific with the features I wanted and what I was willing to pay for it. They worked hard to to find me the perfect vehicle at the right price!
Response from owner
August 6, 2018
Vickie Rios
The only used car I ever purchased that didn't nickel and dime me to death was at Derry Bros. Great honest employees and GREAT service!
Response from owner
October 9, 2018
Onuspdander 1953
They are awesome. Very customer oriented.
Response from owner
June 27, 2018
Lori McAfee
Very helpful people! They provided me as much help as they could and very honest and open.
Response from owner
October 9, 2018
Matt Logan
It's good to know that customer service is still important to some businesses. Jeremy Crowner was very helpful with my car shopping experience, as was everyone I dealt with.
Response from owner
May 19, 2018
Tyler Johnson
Highly recommend! Friendly staff and great service!
Response from owner
March 15, 2018
michael hamma
Buyer beware, deery brothers will not stand behind their warranties, they go out of their way to screw customers, very poor customer service.
Response from owner
February 5, 2018
dave hoff
Great customer service, quick oil change and they washed my car. Nice waiting area also. Gorgeous cashier!
Response from owner
December 12, 2017
Zachary Shields
Bought my truck from here.... Great atmosphere and people seem to generally want to help you with what you want and need.. staff was very understanding
Response from owner
December 18, 2017
Ashley Crowner
Great experience buying a new pathfinder! The sales consultant took his time and explained all of the features and really listened to what I needed for my family. All of the sales staff had a friendly smile and every time I go there their always eager to help!
Response from owner
December 6, 2017
Kris Printy
Great customer service. Knowledgeable sales staff.
Response from owner
December 6, 2017
Kent Gaudian
Fantastic service, they picked up my truck when it wouldn't start and allowed me to get to work on time. I couldn't be happier!
Response from owner
October 11, 2017
David Gilbert
That are honest people, can be trusted . customer comes first .
Response from owner
September 28, 2017
Luke Thomas
I drove 4 hours from out of state to come look at a car. I told them I had my reservations and they assured me that the car is in great shape. Upon arriving and inspecting the car the paint on the trunk was dried out and flaking off and the bumper was out of alignment. I told them this and they came down on the price a bit. When I took the car to get the body issues fixed I was told that there were more issues than what the dealer had described. On top of that, the paint job was shoddy. To get it fixed properly was going to cost way more than the amount that they came off of the price. I called Deery brothers and spoke to Tim, the used car manager and told him the ordeal. He offered no help and basically said good luck. Overall, they did a poor job of representing the car. The car inspection failed to find flaking paint and parts that aren't aligned correctly. Guys were shady and took advantage of a first time young car buyer. Will not be returning again.
Response from owner
September 21, 2017
FlightPD Medic
Great staff. Took care of me, kept me updated on the status of my new vehicle while I waited for it to come in.
Response from owner
September 19, 2017
Joan Stellern
They treat us with respect and work hard to figure out what could be wrong. Always been satisfied.
Response from owner
July 5, 2017
Andrea Jefferson
I have used Deery's for years and recently had an issue with an incorrect part ordered. The manager really went out of his way to fix the matter and I greatly appreciate it! Also I recently had work done at the Collision center and it's fantastic! You cannot tell where the damage was at all!
Response from owner
April 15, 2017
Michael R
Very poor customer service in sales. Didn't have good prices either. Got a better price and nicer people across the street at Shottenkirk.
Response from owner
March 26, 2017
Lynn Taylor
Drove new Nissan pickup they had.said it wouldn't work due to bucket seats in back after that .they seemed totally uninterested infinding me what I needed. I had a specific list. Also asked them twice to appraise my miata on a trade.nothing! I bought a Subaru from a dealer who found me what I asked for.
Response from owner
August 27, 2016
teran buettell
Needed tires for my car. They were super helpful, listened to what I wanted, found me the best tires I have ever owned at a price that was comparable to what I have been paying for cheap ones. Even my dad was impressed, and he always thinks I screw up on car stuff! When I got there, it was clean, staff were attentive and pleasant. Shuttled me to work with a smile. Work done by the time promised. The car wash and vacuum was the icing on the cake. Very pleased. Will definitely do business with them again! Just had my second experience with this dealership tonight. Worked with salesman Blake Dichraff and could not have been more pleased. He was pleasant, helpful, and gave no pressure at all. I walked away with the car I came for, after test driving three total vehicles. He got me a great interest rate with terms I could live with. Everyone was super nice and made the experience totally worth the trip to West Burlington. Thanks so much! Five stars for a second time!!!
Response from owner
November 2, 2015