james walter

Response from owner

James, I visited with the salesperson you were working with regarding the situation. The salesperson you were working with did not realize the vehicle you were interested was being shown to another customer by another salesperson when you text him stating you were on the way to the dealership. I certainly understand your being upset upon your arrival to discover a deal was being finalized with another customer. I do apologize for your experience. It is unfortunate the other customer was here before your arrival, however, after they test drove it and were deciding whether to purchase the vehicle it would not be appropriate to explain to them, they could not purchase the vehicle because another customer just informed us that they were on the way to purchase it. After twenty-eight years at Deery Brothers, I have seen two customers wanting to look at the same vehicle at the same time numerous times and one party is happy the other is disappointed. Most customers are understanding the timing was just not right. We must offer our inventory as a first come first serve basis as an overwhelming number of other businesses operate. We encourage our customers to secure vehicles via credit card if they are unable to physically bring the deposit into the dealership immediately. I would have reached out sooner, however, the first time I was made aware of your experience was your Google review. I encourage all customers to reach out to me if they have any issues. This allows me an opportunity to rectify the situation or to apologize and promise to do a better job in the future if a solution cannot be realized. Again, sorry for the poor timing and how the staff handled the situation. I hope you find a vehicle that suits your needs and if you see something else on our lot you like I invite you to reach out to me personally. Terry Mertens General Manager

September 20, 2024