Kris Printy

Roger Leenerts

I had some "Nissan recall" work done on my 2020 Frontier that was going to take 5 hours. I live 70 miles away(Deery Brothers is closest authorized repair shop). Amanda in the shop was terrific. She was concerned about me and wanted to make sure I knew how long it was going to take. She communicated with me on a regular basis and made sure the expectations were clear. Overall, it was the best service experience I have ever had at a dealership.

T H

The worst dealer I’ve ever interacted with, flat out. They had a vehicle I wanted so I called them and was informed they only do wire transfers or after 10 days and a cashiers check clears they would release the car. That’s not business works. The only good thing they did for me when I arrived was pick me up at the airport. When I first went to look at the vehicle I was told “we just did a detail on it” popped the hood and it was dirtier than all get out. The vehicle had residue on the trunk lid from what looked like a sticker but since I was driving 7 hours back I said “guess it’s kinda late for a detail”. Went into the finance office to sign paperwork and was originally told they’d do my title papers and send them to me in the mail but I had already confirmed with Tim that I’d be leaving that day title and keys in hand. Kyle went to confirm and then handed me back the title and said it was all good. I asked if it had been filled out and he said I should have no issues. I drive the car to a food place to wait out the tornado warning and when I went to move the car at the restaurant the vehicle wouldn’t start. Battery cables were loose, tightened them up enough and went back to the dealer to tighten them up completely and then realized the wiper blades were about as old as the car. Drove off and for 7 hours the car had no issues on the way home. The following day I went to put the vehicle in my name and couldn’t because the title was not filled out. I had to overnight the title back to the dealer and then they sent it back but didn’t cover the charge, even though it was their mistake. Then when I went to take a look at the car realized all of the rotors on the car were basically trash and the barrels on the wheels looked liked they’d never been cleaned. Positive note Steve and Kyle were nice, downside their company sucks and the excuse “that’s policy” was used. I hope this is an oddity but I cannot recommend this dealer to anyone. In fact I’ve instructed a few people to steer clear and go somewhere else.

camdogify

I wanted the Taketa air bags replaced in my Toyota xB, and while I was at it I needed some body & paint work, a new windshield & a set of new tires. The service dept at Deery Bros. passed me off to their certified Toyota technician's voicemail where I never got a call back. A week later I called and talked to another service rep that took all of my car info. She said she'd have to order needed parts and would call back later to set up an appointment for the airbag recall and two other TSB's. Meanwhile, I went to Deery's Collision Center for an estimate to have an old front end crash repaired, body & paint touched up and a broken R.H. headlamp assembly replaced. While they were at it, the windshield needed replacement and a fresh set of lamps for the turn signals and headlights. I was paying out of pocket and left $1,000 deposit to get the ball rolling. A couple days later Deery Collision called to have my car dropped off for said repairs. Later that afternoon I got a call saying my car was ready. No Way. That same morning, I called the NHTSA hot line to see what was happening with my airbag recall & TSB repairs. The lady from NHTSA called Deery Bros., West Burlington and found out that their Toyota Certified technician had walked off the job several days ago and that their wasn't a Toyota Certified technician working on staff at Deery Collision either. Basically, Deery Collision removed the plastic front end, replaced BOTH headlight assemblies (after I told them to only replace the broken right side) and each front light capsule. Deery didn't bother to straighten any of the damaged sheet metal beneath the plastic covering, so the right headlamp assembly was left in a bind with a mounting bolt missing cos it didn't line up. The grill was still popped out, and now it took two people to raise the hood that was left in a bind. Underneath the car, a handful of blind pop rivets were utilized instead of the proper fasteners to hold the plastic together. They totally botched the job up. Talking to, Brad Deery, was like talking to Pontius Pilate washing his hands. He turned the matter over to, Justin, the body shop manager, who in turn said I should take my car to Mike Campbell's because he couldn't squeeze my car in for another three weeks. Justin said he couldn't give me a refund for the headlight I didn't need. I suppose I could go through small claims court trying to reclaim the cost of a $300+ headlight capsule I didn't need. What a way to do business. The one star grade is way above the ''Not Worth Two Dead Flies" way I feel. By the way, Justin, Cory Campbell, did fantastic work on my xB and fixed each of your screw ups. Thanks for the recommendation.

Jeanette Fogle

Fair trade and a great pickup