Randy Dochterman

T H

The worst dealer I’ve ever interacted with, flat out. They had a vehicle I wanted so I called them and was informed they only do wire transfers or after 10 days and a cashiers check clears they would release the car. That’s not business works. The only good thing they did for me when I arrived was pick me up at the airport. When I first went to look at the vehicle I was told “we just did a detail on it” popped the hood and it was dirtier than all get out. The vehicle had residue on the trunk lid from what looked like a sticker but since I was driving 7 hours back I said “guess it’s kinda late for a detail”. Went into the finance office to sign paperwork and was originally told they’d do my title papers and send them to me in the mail but I had already confirmed with Tim that I’d be leaving that day title and keys in hand. Kyle went to confirm and then handed me back the title and said it was all good. I asked if it had been filled out and he said I should have no issues. I drive the car to a food place to wait out the tornado warning and when I went to move the car at the restaurant the vehicle wouldn’t start. Battery cables were loose, tightened them up enough and went back to the dealer to tighten them up completely and then realized the wiper blades were about as old as the car. Drove off and for 7 hours the car had no issues on the way home. The following day I went to put the vehicle in my name and couldn’t because the title was not filled out. I had to overnight the title back to the dealer and then they sent it back but didn’t cover the charge, even though it was their mistake. Then when I went to take a look at the car realized all of the rotors on the car were basically trash and the barrels on the wheels looked liked they’d never been cleaned. Positive note Steve and Kyle were nice, downside their company sucks and the excuse “that’s policy” was used. I hope this is an oddity but I cannot recommend this dealer to anyone. In fact I’ve instructed a few people to steer clear and go somewhere else.

Holly Davison

Jim and staff were able to locate electronic issue. Jim gave regular updates on findings. Answered my questions expediently and professionally.

Tyler Thompson

The sale representatives are terrible the lying and lack of communication will make for a bad experience. Having actually met Brad Deery before I know he would be furious with how it’s being ran! One of the employees said they would take most any offer because it’s slow right now and now I know why! The customer service is literally that bad that it ruined what is supposed to be a good experience. I wouldn’t use them again. Definitely time to clear house and start again!

Luke Thomas

I drove 4 hours from out of state to come look at a car. I told them I had my reservations and they assured me that the car is in great shape. Upon arriving and inspecting the car the paint on the trunk was dried out and flaking off and the bumper was out of alignment. I told them this and they came down on the price a bit. When I took the car to get the body issues fixed I was told that there were more issues than what the dealer had described. On top of that, the paint job was shoddy. To get it fixed properly was going to cost way more than the amount that they came off of the price. I called Deery brothers and spoke to Tim, the used car manager and told him the ordeal. He offered no help and basically said good luck. Overall, they did a poor job of representing the car. The car inspection failed to find flaking paint and parts that aren't aligned correctly. Guys were shady and took advantage of a first time young car buyer. Will not be returning again.