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service"]},"Ci9DQUlRQUNvZENodHljRjlvT21GTlFteHVSRFJaYW5SNGRGSjJhSFZzTWxZME5GRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism","communication","punctuality"],"entities":{"technicians":[],"services":["check-engine-light-diagnosis","wheel-hub-replacement","tire-patch","part-installation"],"problems":["check-engine-light-still-on-after-repair","stripped-lug-nuts-during-service","nail-in-tire-not-patched","unexpected-wheel-hub-damage-caused-by-technician"]},"one_line_summary":"Customer experienced multiple technician-caused damages, a refusal to fix a tire issue they likely caused, and left with the original check engine light problem still unresolved.","key_phrases":["strip the lugs and have to order a new wheel hub","afraid of stripping the lugs on that wheel too","check engine light is still on","appreciate the wasted 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service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGTlFUaHdkbTl3Tldob1RYUlRSMHd0ZWpsRWJuYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","technical_knowledge"],"entities":{"technicians":[],"services":["battery-replacement","diagnostic-service"],"problems":["battery-failure"]},"one_line_summary":"Customer is outraged at being charged $470 total — including $160 for a diagnosis and excessive fees — to replace a battery on a 2023 Nissan Altima.","key_phrases":["$470 to replace the battery","$160 to diagnose that it needed a new battery","$30 in shop fees","They should be ashamed of themselves"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4SE5VeEtaV3AwYW5wWVZHWmhObmczWVhKeWJGRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised Deery Brothers for their quick service.","key_phrases":["Quick service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWZlRWQkpielpqTTBabVRXeDZaVTlFVm5sbFJtYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["communication","problem_resolution","professionalism","responsiveness"],"entities":{"technicians":["Jake"],"services":["vehicle-service","repair-order-documentation"],"problems":["vin-not-updated-in-system","repair-order-not-updated-to-accurately-reflect-diagnosis-and-confirmed-issue"]},"one_line_summary":"Customer updated review from 1 to 3 stars, appreciating after-hours pickup flexibility but still waiting for VIN and Repair Order documentation to be corrected.","key_phrases":["pick up my vehicle even after the service department had already closed","unable to update my VIN in the system","update my official Repair Order","paperwork accurately reflects the diagnosis"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsMllWaEdhM0JpYVRaSlZHaG5NbEUwYkVwcU9WRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","problem_resolution"],"entities":{"technicians":[],"services":["auto-repair","parts-replacement"],"problems":["car-needed-repair","waiting-for-parts"]},"one_line_summary":"Customer is very satisfied with the repair work and appreciates being kept informed throughout the process, which took under two weeks including a wait for parts.","key_phrases":["car is as good as new","kept me informed of the progress with phone messages","had to wait for parts","less than 2 weeks"]},"Ci9DQUlRQUNvZENodHljRjlvT2paaGVtZ3pUM0ZYWHpWdlRFcFpkbmx4Y2xkTk1IYxAB":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["cleanliness","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["cabin-air-filter-inspection","vehicle-service"],"problems":["unnecessary-service-recommendations","glove-compartment-contents-left-scattered","floor-mat-thrown-into-trunk","car-left-disorganized-after-service"]},"one_line_summary":"Customer reports unnecessary service recommendations and the car being left disorganized with items scattered after a service visit.","key_phrases":["received a message recommending several additional services","everything from my glove compartment had been left scattered","floor mat was thrown into the trunk","they usually leave the car organized and as they found it"]},"Ci9DQUlRQUNvZENodHljRjlvT21kdU5WWkRaM1F3TFVsSlQyOHpjMHR2VGtGWU1WRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a pleasant experience at Deery Brothers Inc.","key_phrases":["Pleasant experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2swdGRtbFZObGQyY0V4ME5EUm5kMGs1VUhCV1JHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","car-dealership"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for its wide vehicle selection, affordable pricing, and exceptional hospitality that outshines competing dealerships.","key_phrases":["GREAT range of selection","Wouldnt stop offering drinks","Nice affordable and easy","Blowing any other car dealership OUT OF THE WATER"]},"Ci9DQUlRQUNvZENodHljRjlvT21nd01VRnViUzFxYjJkT1dYQXpZVVpqVm5ZdE1sRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the service timely, pleasant, and thorough.","key_phrases":["Timely","pleasant","complete"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1UWJYQlhVVFY1WWxoS1VIWjBZV0ZoUW5sWGVWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for their friendly staff and exciting new car buying experience.","key_phrases":["super friendly","took great care of us","brought excitement back","new car buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNIdU5tck5REAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["transmission-replacement","exhaust-repair","ac-repair","flywheel-repair"],"problems":["hole-in-exhaust-system","metal-scraping-sound-from-front-wheel","broken-air-conditioning","cracked-flywheel","missing-transmission-alignment-dowels"]},"one_line_summary":"Customer's van developed multiple new problems after a 5-week transmission replacement, including a cracked flywheel caused by missing alignment dowels, leading to costly additional repairs and potential legal action.","key_phrases":["three brand new problems","did not install both of the dowels","very expensive since the engine and transmission had to be removed","encouraged to begin legal proceedings"]},"Ci9DQUlRQUNvZENodHljRjlvT21KT05WTmhSVjl1UVZScFRYWkpPR05PTTJ4WFluYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"The customer praised the nice customer service at Deery Brothers Inc.","key_phrases":["Nice customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT21GeFZEbFlWRFJKTlVKbFFtNUxTRXh2Y0c1d2RHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised Deery Brothers Inc. for excellent work and service.","key_phrases":["Excellent work and service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSalMxWjZkblJJWW5oR1kwWlRXSGgyZUVOVGJtYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer gave a brief but positive review highlighting the professionalism at Deery Brothers Inc.","key_phrases":["Very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2toNlIybzVSWE5QUVVFM1YxWjFhMnBWWDNGNUxWRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["used-van-purchase","new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer reports a good experience purchasing two vans over time and hints at future purchases.","key_phrases":["Good experience with the 2 vans purchased","bought a year ago and passed on to our kids","possibly more in the future","thanks again"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsQlZHNTFZMVV0U2tkVU5uVktPRFJRT1dkMFQzYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for excellent service and competitive pricing.","key_phrases":["Excellent service","good pricing"]},"ChdDSUhNMG9nS0VJQ0FnSUNQemU3eWxRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Amanda"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises Amanda for being pleasant and keeping them informed throughout the process.","key_phrases":["Amanda was wonderful","very pleasant","kept me informed during the process"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKTlZsVmlTbUZ3ZFZKM1J6RmhTMVJmZFVGR01VRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","courtesy","responsiveness"],"entities":{"technicians":[],"services":["car-service","service-department"],"problems":["unspecified-car-problems"]},"one_line_summary":"Customer highly praises the service department for their professionalism, understanding attitude, and quick resolution of car problems.","key_phrases":["10/10 beyond professional","solving my car problems","having my car back in no time","always willing to get you right"]},"ChZDSUhNMG9nS0VJQ0FnSURoM2Z1dURnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","responsiveness","professionalism"],"entities":{"technicians":["Iziah"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer buying his third vehicle praises salesman Iziah Robinson for his politeness, knowledge, and efficiency in securing a Denali quickly.","key_phrases":["third new vehicle from Deery Brothers","goes the extra step for his customers","got me the Denali in a very quick time","happy all the way around"]},"Ci9DQUlRQUNvZENodHljRjlvT25seU1raEdUM0k1WWxkaGIxSlJOakJIVjJkWWJVRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["oil-change","fluid-top-off"],"problems":["def-tank-only-filled-halfway","concern-that-oil-may-also-have-been-only-partially-filled"]},"one_line_summary":"Customer is upset that their DEF tank was only half filled and questions whether the oil change was also done incompletely, citing this as a reason they do not purchase vehicles from the dealership.","key_phrases":["filled my deph tank only half full","Did u only put half the oil in too","this is why I don't buy a car there"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGbk9VVkdNR05HYzJSemRIRlVRMVIxYTBGd1kzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jim"],"services":["tire-service"],"problems":[]},"one_line_summary":"Customer had a great experience with Jim Smith in the service and tire department.","key_phrases":["Jim Smith in service/tires was awesome","very nice experience"]},"ChZDSUhNMG9nS0VJQ0FnTUNneXZTSWZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-services","auto-repair"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers as a great dealer and shop that consistently delivers quality work.","key_phrases":["always gets the job done well","all around great dealer/shop","Great place"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKSWFtVkZWMnBTUlZaRGRWQjNSVkJOUjBvelVYYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer had a pleasant, quick, and easy experience and enjoyed the complimentary popcorn.","key_phrases":["Pleasant, quick and easy","good popcorn"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4eFowbHhRMHAyTURaVU4wVlBTREpYYzNrNFIwRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["communication","problem_resolution","technical_knowledge","professionalism","pricing"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-warranty","diagnostic-inspection","engine-repair"],"problems":["failing-head-gasket","check-engine-light","missing-written-warranty-documentation","major-engine-issue"]},"one_line_summary":"Customer purchased a used Chrysler Pacifica that developed a major engine issue shortly after sale, and was left without warranty documentation or meaningful resolution despite multiple attempts to resolve the matter.","key_phrases":["major engine issue consistent with a failing head gasket","never provided any written warranty documentation","felt dismissed and frustrated rather than supported","make sure they receive full warranty documentation before leaving the lot"]},"ChdDSUhNMG9nS0VJQ0FnSURUNU5fRzZnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer experienced minimal wait time and praised the great customer service at Deery Brothers Inc.","key_phrases":["minimal wait time","great customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pORFZsazFjazUyTm1jMFVtUkRVMU5TVUdsV1VYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Colton"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an amazing, comfortable car-buying experience working with Colton Anderson at Deery Brothers.","key_phrases":["amazing experience","made the whole process easy and comfortable","Great people"]},"ChdDSUhNMG9nS0VJQ0FnTUNnaHM2cmx3RRAB":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief positive rating indicating no bad experience at Deery Brothers Inc.","key_phrases":["No bad"]},"Ci9DQUlRQUNvZENodHljRjlvT20wM2NUWk9ZblJrWjNCTVVtRklNRk5UVDBocVQxRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer is very satisfied with her car purchase at Deery Brothers, feeling her time was respected and her expectations were exceeded.","key_phrases":["got more than what I was looking for","did not rush but didn't waste my time","very satisfied and pleased","chose them for my car"]},"Ci9DQUlRQUNvZENodHljRjlvT2tJekxVNDBhV05KUjJWVE9XVnVZbmt0TTFWV1ozYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer was in and out in 30 minutes and highly recommends Deery Brothers for their fast and friendly service.","key_phrases":["fast, friendly","in and out the door in 30 minutes","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25CclIxVXpObVJGY1VSbGNrc3lPWGQzWWsxYVVYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises awesome customer service across all departments at Deery Brothers.","key_phrases":["Awsome customer service","all departments","Derry Brothers"]},"ChdDSUhNMG9nS0VJQ0FnSUMzOW9PTml3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for providing timely and quality service.","key_phrases":["Timely and quality service"]},"ChZDSUhNMG9nS0VJQ0FnTURvX3NmYld3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","courtesy"],"entities":{"technicians":["Jake"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer is very happy with Jake and the service team for getting their vehicle up and running.","key_phrases":["took good care of me","got me up and going","very happy"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkRFQxODNTVEpZT1ZweVoycHVhbU55UkdoQ2NVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Scott","Cameron","Kyle"],"services":["used-truck-purchase","vehicle-financing","out-of-state-sales"],"problems":[]},"one_line_summary":"A Wisconsin couple drove to Iowa to buy a 2022 Chevy Sierra and had an outstanding experience thanks to attentive service from Scott, Cameron, and Kyle.","key_phrases":["absolutely worth it","went above and beyond","called the next day to make sure we got home safely","great experience from start to finish"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSRmJXVXlOR2hFZGpWMlRqRmtSelUzTFV3NFduYxAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["courtesy","pricing","communication"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":["no-price-negotiation","no-customer-perks","refused-tank-of-gas","poor-customer-treatment"]},"one_line_summary":"Customer felt dismissed and undervalued, citing no negotiations, no perks, and a lack of basic courtesy during their vehicle purchase.","key_phrases":["no negotiations allowed","no perks buying from this dealership","is a tank of gas too much to ask","this is not how we do business anymore"]},"Ci9DQUlRQUNvZENodHljRjlvT21aWU4xaEdSR2xEYkdaU1dHaDNWalE0Y2pjMVRuYxAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-service","maintenance-recommendations"],"problems":["lack-of-explanation-for-recommended-services"]},"one_line_summary":"Customer was satisfied with the service overall but wished technicians provided more explanation for their maintenance recommendations.","key_phrases":["very good service","recommendations for service needed","I used to service my own vehicles","wish there was some explanation"]},"Ci9DQUlRQUNvZENodHljRjlvT25aWVgxUlFjRmczVUdGbGJWWnJTWGMxWlhaUU4wRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Colton"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Colton for going above and beyond to find their perfect car with every desired feature.","key_phrases":["went above and beyond","forever car","everything we wanted on it","great experience with Colton"]},"Ci9DQUlRQUNvZENodHljRjlvT25GM1ppMDJiVmhCYlVweFdEbHlPVGQxUkdsZldFRRAB":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Cameron","Julie","Kevin"],"services":["new-vehicle-purchase","vehicle-protection-package","financing"],"problems":["rude-and-judgmental-finance-staff-nearly-derailed-the-sale"]},"one_line_summary":"Customer loved her new Toyota Tacoma and praised Cameron and Julie but strongly criticized Kevin in finance for being rude and cocky.","key_phrases":["Cameron sold me on the new Toyota Tacoma","very friendly, knowledgeable and easy to work with","He was very rude, cocky, judgmental","almost lost Cameron a sale"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoTk1ISlVlRE4yUlRGRmJHZGxjakpQWldoblVXYxAB":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["technical_knowledge","professionalism","pricing"],"entities":{"technicians":[],"services":["used-vehicle-sales"],"problems":["limited-used-vehicle-selection","inflexible-pricing"]},"one_line_summary":"Customer appreciated knowledgeable and low-pressure sales staff but found pricing inflexible and used vehicle selection lacking.","key_phrases":["knowledgeable and not over pressuring","more flexible on prices","selection of used vehicles could be better","would go back"]},"Ci9DQUlRQUNvZENodHljRjlvT2xZMGJURTBUbXhUYnpWQlNrbGlkamhaTlY5eE0xRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"The salesman made the car-buying process easy by clearly explaining everything.","key_phrases":["Salesman was awesome","explained everything great","made it easy to purchase a car"]},"Ci9DQUlRQUNvZENodHljRjlvT25oRGVEZEhjbTFCTTJoU1dYUlVNblJuZG5WR2NIYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["oil-change"],"problems":["oil-reminder-not-reset-after-service"]},"one_line_summary":"The technician forgot to reset the oil reminder after service, but the customer handled it themselves.","key_phrases":["forgot to reset the oil reminder","I reset it"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWd1JYWlRVMlptT1RWZk5VVjNVM05tZDBrM1JWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Jake"],"services":["nissan-service","vehicle-service-department"],"problems":[]},"one_line_summary":"Customer had a great experience with the Nissan service department, praising Jake for keeping her informed throughout the process.","key_phrases":["great service department","touching base with me multiple times","let me know where we were in the process","encourage people in the tri-state area with Nissans"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3X04zc3dRRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":[],"services":["fuel-system-maintenance","brake-flush","fluid-exchange","fuel-induction-service","mass-airflow-sensor-cleaning","hybrid-vehicle-maintenance"],"problems":["fuel-system-maintenance-needed","brake-fluid-exchange-needed","fuel-induction-cleaning-needed","mass-airflow-sensor-cleaning-needed"]},"one_line_summary":"Customer is satisfied with comprehensive maintenance services on their 2020 Camry Hybrid but hopes Deery Brothers will keep labor rates and costs down.","key_phrases":["admirable maintenance","running surprisingly very smoothly","keep their labor rate and costs lower","major work done"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwTlgwMTFla0o2WTJSRFZqYzVNMEZTYmxFelduYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a very positive experience working with the team at Deery Brothers Inc.","key_phrases":["Good group of people","Awesome to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSVU9EUnpXRGc0U1hkTlluTlZTbXhmTFVORU5FRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"The customer consistently receives the expected level of service from Deery Brothers Inc.","key_phrases":["ALWAYS get the Service we expect","consistent service"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwNGRHOUdOMVZJVDFFNVpIVmZPVXhOYTNabmNIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","pricing","communication","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["collision-repair"],"problems":["car-issues-requiring-repair"]},"one_line_summary":"Customer praises Deery Collision for knowledgeable, respectful staff, fair pricing, clear communication, and quick turnaround on repairs.","key_phrases":["don't make you feel dumb","pricing is fair, they don't upsell unnecessary repairs","squeezed me in and got everything handled within a few days","explain things clearly and without being condescending"]},"ChdDSUhNMG9nS0VJQ0FnSURVOEpDc2l3RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","communication","scheduling","professionalism","courtesy"],"entities":{"technicians":[],"services":["tire-repair","warranty-service"],"problems":["slow-tire-leak-not-fixed-as-promised","charged-for-service-agreed-to-be-free","warranty-claims-denied"]},"one_line_summary":"Customer had a deeply negative experience at Deery West Burlington, where a promised free tire repair was disputed, causing a 3-hour wait and rescheduling, and observed multiple warranty claims being wrongfully denied.","key_phrases":["slow leak in the tires, which I was told would be fixed for free","service manager said I would have to pay for it","waited for 3 hours on a Saturday afternoon","only job of the service manager was to deny people legitimate warranty service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSQ2RqZG9aVWQ0ZGtOM09XOU5USFJLUlhGMVUxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer was impressed by the helpful staff who thoroughly explained the vehicle's features and plans to buy there again.","key_phrases":["very helpful","explained the vehicle and all the functions","will buy there again"]},"ChZDSUhNMG9nS0VJQ0FnTUNBdE9PY0F3EAE":{"sentiment":"neutral","sentiment_score":-0.2,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-service","used-car-purchase"],"problems":["driver-s-airbag-warning-light-on","interior-lights-staying-on-after-exiting-vehicle"]},"one_line_summary":"Customer had to return to the dealership due to a driver's airbag warning and interior lights remaining on after exiting the vehicle.","key_phrases":["driver's air bag was off","interior lights stayed on","didn't turn back off","had to return"]},"Ci9DQUlRQUNvZENodHljRjlvT25SMU9UWTRNek5JWVRReFVtRlJRVGhIUWxkTFNXYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for being quick and efficient.","key_phrases":["Quick and efficient"]},"ChZDSUhNMG9nS0VJQ0FnSUNQb0syRVZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jim","Kevin","George"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer raves about exceptional service from Jim, Kevin, and George, saying she'd give 10 stars if possible.","key_phrases":["Love their customer service","10 stars if I could","Above and beyond the other dealer","great work and visit"]},"Ci9DQUlRQUNvZENodHljRjlvT201UWQzcG9iVzEzVlc1UWRISXRMVWQ0YTBvdE5tYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer is very happy with the expertise and prompt completion of service at Deery Brothers Inc.","key_phrases":["quality of expertise","promptness of completion","very happy"]},"ChZDSUhNMG9nS0VJQ0FnSUNINS1mWWV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the quick service and friendly employees with an A+ rating.","key_phrases":["Service was quick","very friendly (A+)","all employees that I meant"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKWE5HNXRZa2RsY1VWUE5sRlNPR2swZUhkNlZYYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["collision-repair","rental-car-setup"],"problems":["rental-car-setup-issues"]},"one_line_summary":"Customer had a generally positive experience with a friendly team but encountered some confusion around the rental car setup during a collision center visit.","key_phrases":["friendly and helpful","problems with the rental car setup","not sure if it was on the collision center","overall a good experience"]},"ChdDSUhNMG9nS0VJQ0FnSURfeDhPOHNnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Robert was highly satisfied with the customer service at Deery Brothers and would recommend them.","key_phrases":["Great customer service","definitely satisfied","would recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSRlNqaG9jVXRRUzJGdlNGUnhabXBZTFhFdFoxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["car-repair","diagnostic-service"],"problems":["unresolved-car-problem-that-other-shops-could-not-diagnose"]},"one_line_summary":"Deery Brothers successfully diagnosed and repaired a car problem that no other shop had been able to fix.","key_phrases":["figured out the problem nobody else could","fixed it right away","problem with my car"]},"Ci9DQUlRQUNvZENodHljRjlvT25WUE0ydHdRamhwVTJWNWNtdElNekppY0VSc1ozYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Brandon","Kevin"],"services":["extended-warranty","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises professional and knowledgeable service from Brandon and Kevin in finance at Deery Brothers West Burlington.","key_phrases":["very professional and knowledgeable","answered all of our questions about the extended warranty","Top notch service all around","highly recommend Deery Brothers"]},"Ci9DQUlRQUNvZENodHljRjlvT2xod1JVSmtaWEEyWlRSdVdUQnROVFkwU0RaWWVYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","pricing","professionalism","communication"],"entities":{"technicians":["Kevin"],"services":["vehicle-sales","extended-warranty","gap-coverage"],"problems":[]},"one_line_summary":"Customer was highly satisfied with her vehicle purchase at Deery Brothers, praising salesman Kevin Mehaffy, the extended warranty with gap coverage, and the overall courteous and helpful staff.","key_phrases":["bent over backwards to make sure our experience was a total 5","helped us save money","Kevin Mehaffy is awesome honest and will hook you up","gap feature will pay off the rest of the loan"]},"ChdDSUhNMG9nS0VJQ0FnTUNRajdqaTFBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a quick and easy vehicle buying experience at Deery Brothers Inc.","key_phrases":["Great experience","Quick and easy","buying a vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUQzbU5LV1hREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"A loyal 20-year customer praises Deery Brothers for fair pricing and excellent staff and service.","key_phrases":["bought our cars at Derry Brothers for 20 years","pricing is fair","people are excellent in what they do","service is excellent"]},"Ci9DQUlRQUNvZENodHljRjlvT2pjeGIxUlhOazVHYkcweWJIUlNhR2hrZWs1bFJHYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer felt well cared for by the service manager and was impressed by how quickly the work was completed.","key_phrases":["well taken care of","especially by the service manager","short time it took","do so much"]},"Ci9DQUlRQUNvZENodHljRjlvT25kTFpFNVhZM2RrZFZaUE1YQTFXbkIwY25aWE9FRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dealership for its honest and personable approach.","key_phrases":["honest","personable approach"]},"Ci9DQUlRQUNvZENodHljRjlvT2xVNWFGZENkVGxvWmpSU1FYY3dTekZ0VFc1VE9FRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Wendy"],"services":["new-vehicle-purchase","toyota-rav4"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a 2025 Toyota RAV4 from Wendy, praising her knowledge and helpfulness.","key_phrases":["great experience","very knowledgeable","show us each and every feature","I would highly recommend Wendy"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGVU1uRmhla1UyVjBSd2NtbzNORWxEUjFjMVNuYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for quickly scheduling service while thoroughly addressing all needs during the visit.","key_phrases":["quick to get my vehicle in for service","took the time","handle any needs"]},"ChZDSUhNMG9nS0VJQ0FnSUNuanFuRkh3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer had a fast, polite service experience with their vehicle returned cleaned and ready.","key_phrases":["Very fast","good service and polite","Vehicle was cleaned and returned ready to go"]},"Ci9DQUlRQUNvZENodHljRjlvT2psTVQyUkJiMHcwUzFkV1pWSmFSVFpEU0dwb2FIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Iziah"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises friendly, helpful staff and highlights Iziah for going above and beyond during her car purchase.","key_phrases":["friendly and helpful","put me in a car I wanted","went above and beyond","big asset to Deery Bros"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKT1QwWXpiMFJuYW1KbmRtdzJXVkZQVGtoTlIxRRAB":{"sentiment":"positive","sentiment_score":0.35,"aspects_mentioned":["pricing","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","certified-vehicle","trade-in"],"problems":["transmission-fluid-needs-changing-after-less-than-2-000-miles","certified-vehicle-maintenance-not-fully-completed-as-represented"]},"one_line_summary":"Customer praises the dealership for meeting budget goals on a trade-in deal but is disappointed to discover the certified vehicle needed a transmission fluid change before 2,000 miles.","key_phrases":["worked hard to bring my trade in","amount that worked with my goals and budget","certified, and all maintenance is up to date","already need to change my transmission fluid"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKdlZtZzFTRUppZDNCSFIyUkNZVjh3YWtkM1MzYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-warranty","auto-loan"],"problems":["unauthorized-1000-added-to-purchase-price","undisclosed-2500-warranty-added-to-contract","required-to-drive-2-hours-back-to-resign-paperwork"]},"one_line_summary":"Customer discovered an unauthorized $1000 price increase and a $2500 warranty added to their contract after being called back to resign paperwork, warning others to read everything carefully.","key_phrases":["added $1000 to the purchase price","$2500 warranty","be very leery of paperwork","called to go back and resign papers"]},"Ci9DQUlRQUNvZENodHljRjlvT25WNFJIaHZablYzZFRKQ1ZIWlBlVEpUUW5NNVdXYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Ivan"],"services":[],"problems":[]},"one_line_summary":"Customer thanks Ivan for providing information and assistance.","key_phrases":["Thanks again for the info","helping out Ivan"]},"Ci9DQUlRQUNvZENodHljRjlvT2tJMGExQmlXRUo2ZWt0ck9GZExiRmxIV0hRMGQwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Raine"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer Sarah Carlson praises salesperson Raine for being excellent and working well with them.","key_phrases":["excellent salesperson","worked with us well","very pleased with him"]},"Ci9DQUlRQUNvZENodHljRjlvT2psMGNFWkRkRFJoV1RkRVVXaHlWRUpoV2t0UWJuYxAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["pricing","technical_knowledge","communication","problem_resolution","professionalism","scheduling"],"entities":{"technicians":[],"services":["used-car-purchase","oil-change","engine-protection-package","power-steering-pump-replacement","multi-point-inspection"],"problems":["power-steering-pump-failure","brake-lines-snapped","used-car-condition-at-purchase"]},"one_line_summary":"Customer initially frustrated by used car issues but became a loyal service customer thanks to a valuable engine protection package, free repairs, and pressure-free service.","key_phrases":["replaced the power steering pump for FREE","get me in and out within an hour","never felt pressured to get a single thing done","service is expensive but the quality of work makes up for it"]},"Ci9DQUlRQUNvZENodHljRjlvT25GV1pIZDJXVmRpUWxWeFZFdEhaRXBUVUY4d1dWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praised the sales staff for being friendly and not applying pressure during the buying process.","key_phrases":["so nice and not pushy","sales people were nice","not pushy"]},"Ci9DQUlRQUNvZENodHljRjlvT21oNWRWSnVkMGgyYVZkWE1tdElkbFY1WlU1SVQxRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with the staff, describing them as pleasant.","key_phrases":["Staff was pleasant"]},"ChdDSUhNMG9nS0VJQ0FnSURTMHZHQWpBRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["used-vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises friendly staff, helpful communication, and a large used vehicle selection despite current market challenges.","key_phrases":["Great service","Friendly staff","Answered all of our questions","larger selections of used vehicles"]},"Ci9DQUlRQUNvZENodHljRjlvT21WNU5ucHRZMlpwZDJsRlNITTRSemszT0VwTlYxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Long-time customer praises knowledgeable and friendly staff at Deery Brothers and recommends the business.","key_phrases":["Knowledgeable & friendly staff","always trusted my vehicle to them","would recommend their business"]},"ChdDSUhNMG9nS0VJQ0FnSURuODdqcnV3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer reports a consistently problem-free experience at Deery Brothers.","key_phrases":["Never any problems at Deery"]},"Ci9DQUlRQUNvZENodHljRjlvT201bmR6bFNiVFZMWVdsNGMzaHdZelJvVGxsa1ExRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","problem_resolution","responsiveness","communication","courtesy"],"entities":{"technicians":[],"services":["diagnostic-service","vehicle-repair"],"problems":["car-not-running","lost-vehicle-on-lot-for-4-days","excessive-diagnostic-fee"]},"one_line_summary":"Customer paid an excessive diagnostic fee, her car remained unrepaired, and the vehicle was lost on the lot for four days.","key_phrases":["way way way too expensive","over $500 just to tell me what was wrong","lost the car for 4 days","their last concern is the customer"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKRWVYTXdRbWhNTlRRNFZWZEVWMWQyYzFacGJuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jake"],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer had an excellent experience with Jake, praising his friendliness, professionalism, and attentiveness.","key_phrases":["absolutely great","Friendly, professional","took great care of me"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOVlIzUndWazVYZVcxeGJubE5aR1ZxUjNSWlFWRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["shuttle-service"],"problems":[]},"one_line_summary":"Customer praised the quick, efficient service and appreciated the complimentary shuttle service.","key_phrases":["Quick, efficient","complimentary shuttle service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCNk0yNVpkMnBvYjBNNVZFa3dkalpDY2xoRFNVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Amanda"],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer praises great service and specifically highlights Amanda as outstanding.","key_phrases":["Great service","Amanda is super"]},"Ci9DQUlRQUNvZENodHljRjlvT210U1lVSXdZazVTVjNoM2QwNW9MWGROWldRellXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience working with the staff at Deery Brothers Inc.","key_phrases":["staff is great to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUR2bWVIMUdnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer had a smooth, issue-free service experience at Deery Brothers.","key_phrases":["very good service","no issues"]},"ChZDSUhNMG9nS0VJQ0FnTURJcGNqNVJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":[],"services":["vehicle-inspection","filter-service"],"problems":["dirty-filter"]},"one_line_summary":"Customer appreciated the fast, cheerful service and found the video text notification about a dirty filter very helpful.","key_phrases":["fast and cheerful service","video texted about the dirty filter","was handy"]},"Ci9DQUlRQUNvZENodHljRjlvT213eGRFRm5iME5RTFhaVmNsTTFMVk4wTWtoek1tYxAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["pricing","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["truck-purchase","financing","vehicle-delivery"],"problems":["truck-had-a-mechanical-issue-before-purchase","non-refundable-plane-ticket-booked","dealer-refused-discount-or-delivery-accommodation"]},"one_line_summary":"Customer lost money on a non-refundable plane ticket after the dealer refused to negotiate or offer delivery when a truck issue arose, ultimately finding the same truck for $6K off MSRP elsewhere.","key_phrases":["wouldn't negotiate whatsoever","truck had a issue","non refundable plane ticket","got the same truck for 6k off msrp"]},"Ci9DQUlRQUNvZENodHljRjlvT21adFkyUXRORlYwWHpkR1pVbFNOWFl6YTFOT00xRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":["car-wash","vehicle-service"],"problems":["car-wash-broken"]},"one_line_summary":"Customer had a timely service visit and appreciated receiving a coupon to return for the car wash after it was found to be broken.","key_phrases":["very good and timely","car wash was broke","gave me a coupon to return","much appreciated"]},"ChdDSUhNMG9nS0VJQ0FnSURmbGR5d2dBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer had a positive experience with the service staff, finding them easy to work with.","key_phrases":["very good service people","easy to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGdWR6VlRRWGRGYWpWb1lUWTJWM1Y2V0UxNFNFRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a positive experience, noting the friendly service at Deery Brothers Inc.","key_phrases":["Friendly service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKb01WbGhVbnB3ZFRFeGVWcFpOVnBXY0d0MFFXYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["service-appointment"],"problems":[]},"one_line_summary":"Customer appreciated the friendly service and was seen quickly despite a short wait.","key_phrases":["Friendly","1/2 hour","got me in right away"]},"Ci9DQUlRQUNvZENodHljRjlvT25WMlRXWjNkRVJNVUZWV1J6UjNjVVJ0U0U1cVRuYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief positive review praising the business with no specific details.","key_phrases":["Great job"]},"Ci9DQUlRQUNvZENodHljRjlvT210WVNIQnJUM2R2UXpaek1HeGtaVzl3UzBKUVEwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["recall-repair","car-wash"],"problems":["vehicle-recall"]},"one_line_summary":"Customer's recall was completed on time and their car was washed as a bonus.","key_phrases":["took care of my recall","in the estimated time","washed my car"]},"Ci9DQUlRQUNvZENodHljRjlvT205elFqZGZUMGhMVkV4UVYxcEZaR0ZKZDBsbU1sRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The staff were friendly and took the time to fully explain everything to the customer.","key_phrases":["were nice","explained everything to me"]},"Ci9DQUlRQUNvZENodHljRjlvT25aSlJWQkxZVGcxUkdKVFpUUlZablZ1ZFRoc2VtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","diagnostic-service"],"problems":["service-light-issue"]},"one_line_summary":"Customer was satisfied with the diagnosis of a service light issue, oil change, and tire rotation.","key_phrases":["very good service","figuring out my service light problem","oil change and tire rotation"]},"Ci9DQUlRQUNvZENodHljRjlvT21keWEwUjNha05JTldGR1lUY3pTa1EyTjBVMVprRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a single-word five-star review expressing outstanding satisfaction with Deery Brothers Inc.","key_phrases":["Outstanding"]},"ChZDSUhNMG9nS0VJQ0FnSURPdE1xQ1h3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","pricing"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer praised the friendly staff, quick service, and transparent communication about work needed and associated costs.","key_phrases":["friendly staff","quick service","communication and transparency","transparency with the cost"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5ZlpURlJMVlpyZEdaeGVYTmZla2xRY1ZaNU9VRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["car-repair"],"problems":["tricky-unspecified-car-problem"]},"one_line_summary":"Customer praises the team for their friendliness and persistence in diagnosing and quickly resolving a difficult car problem.","key_phrases":["fantastic in helping me get my car fixed","very friendly","tricky one but they worked until they found the problem","fixed it quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOUFlsVk5aV1ZCWmtWRGVXWnBjRFZTWTAxQmFXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","courtesy","communication"],"entities":{"technicians":[],"services":["toyota-care","vehicle-service"],"problems":[]},"one_line_summary":"Customer praises easy scheduling, polite and efficient service, and great communication throughout their Toyota Care appointment.","key_phrases":["Easy to schedule service","polite, efficient customer service","great communication before and during service","Happy with the Toyota Care provided"]},"Ci9DQUlRQUNvZENodHljRjlvT2taRmFrVkNOSFZtUjFKR1NHb3RYelZPUW1aUU9WRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":["vehicle-performance-issue"]},"one_line_summary":"Customer praises excellent service that restored their RAV4 to like-new driving condition.","key_phrases":["Excellent service","ran and drove like new again","drove to Hills Iowa"]},"ChZDSUhNMG9nS0VJQ0FnSURidTR2MFJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["oil-change","filter-replacement","tire-rotation"],"problems":[]},"one_line_summary":"A loyal customer of three years praises Deery Brothers for consistently prompt and professional oil, filter, and tire rotation service over 43,000 miles.","key_phrases":["prompt and professional","every 5000 miles","well over the last 43,000 miles","sad when I won't be able to bring it in"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGbmFreEdSVVZ5WWpWdU4yZHpXbk4zVVVNemMxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic endorsement of the staff and their work at Deery Brothers Inc.","key_phrases":["Great people","great work"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSMVQzRlBaWFZYVGt3ek0xVTJNekUzTkdkVk5FRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the team for keeping them informed throughout the process and being friendly and professional.","key_phrases":["Everyone was great","kept informed all through the process","Very friendly and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNLNzlENjBRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer had a positive experience with friendly staff and fast 45-minute service.","key_phrases":["Very friendly","serviced in around 45 minutes"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwaFozbGFaSEpqZVd0cFFUQndaRkpaZEU1elRIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Ivan"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free car buying experience at Deery Brothers West Burlington thanks to salesperson Ivan.","key_phrases":["made us feel comfortable and not pressured","all of our questions are answered","very grateful and happy for their services","definitely would recommend"]},"ChZDSUhNMG9nS0VJQ0FnTUN3dWVhSVp3EAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a quick and easy oil change experience.","key_phrases":["Quick and easy","Oil change"]},"ChdDSUhNMG9nS0VJQ0FnTUNvOElpNWpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praised the salesman and service team for tailoring the deal to her goals and following up to confirm her satisfaction.","key_phrases":["Great salesman and service","worked everything to fit them","reaching out to confirm satisfaction","told them my goals"]},"ChdDSUhNMG9nS0VQQ0lxNHVEeElmc2lRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer had an all-around great appointment with a warm greeting and professional service at Deery Brothers.","key_phrases":["good all around","great greet","professional","I love this dealership"]},"Ci9DQUlRQUNvZENodHljRjlvT25wc1FVMUxOR3QwYms5UlZsUnhNRXRuWDJjNExVRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Rayne"],"services":["new-vehicle-purchase","mazda-vehicle-technology-orientation"],"problems":[]},"one_line_summary":"Salesperson Rayne impressed the customer with his inventory knowledge and ongoing support commitment for their new Mazda.","key_phrases":["knew his inventory","answered our many questions","assist us in becoming familiar with the technology","new Mazda"]},"ChdDSUhNMG9nS0VJQ0FnSURQdTRldGtBRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer found the additional recommended services to be reasonably priced.","key_phrases":["needed some additional things","pricing was reasonable"]},"ChZDSUhNMG9nS0VJQ0FnTUNBdjgtRk5REAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["scheduling","responsiveness","problem_resolution"],"entities":{"technicians":["Amanda"],"services":["flat-tire-repair"],"problems":["flat-tire","nail-in-tire-from-storm"]},"one_line_summary":"Customer called in the morning with a flat tire caused by a nail, got a same-day appointment, and was impressed by the quick service that got her back on the road.","key_phrases":["quick service and getting me back on road","had an opening at 4:00","fixed it had a nail in it","slow leak"]},"ChdDSUhNMG9nS0VJQ0FnSUQzNFl2el9BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dent-removal"],"problems":["dent-on-vehicle"]},"one_line_summary":"Customer praises Deery Brothers for doing an amazing job removing a dent and being well organized.","key_phrases":["amazing job removing a dent","very well organized"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5blEyVjRNMGRMUkc1dFEyRkNZemxsUjNSTlJXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with a professional and knowledgeable staff member at Deery Brothers.","key_phrases":["professional, friendly young man","know his business","was good"]},"Ci9DQUlRQUNvZENodHljRjlvT21oMWJucHBTM1phVDJnM1owRllXalZaYm0xQlJtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises the Deery team for making the car purchase process quick, easy, and stress-free with excellent customer service.","key_phrases":["went out of their way","purchase as painless as possible","very little time in the actual dealership","excellent customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOT0xVSlhVa2hUUlVWVk5ucG9RalJDTUhwWlJIYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["scheduling","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["multiple-vehicle-issues"]},"one_line_summary":"Customer dropped off vehicle early hoping for a cancellation slot and was pleased to have all issues resolved a few days later.","key_phrases":["scheduled a week out","dropped off early incase of a cancellation","managed to get me in a few days later","get all my issues resolved"]},"Ci9DQUlRQUNvZENodHljRjlvT25GVlJGcExYM0pVVkRsaFdVSnRlV1pRU25VMGNHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":[],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a new vehicle at Deery Brothers Inc.","key_phrases":["great experience","new purchase"]},"ChZDSUhNMG9nS0VJQ0FnTUNRd1BESEhnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism","pricing"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for their friendly, no-pressure sales approach and great pricing.","key_phrases":["always friendly","no pressure","great deal"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnNVJGbE1RVTFwY0ZSRWNucHBaMlI2ZGtKdmRIYxAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["oil-change","multi-point-inspection","cabin-air-filter-check"],"problems":["cabin-filter-cover-left-loose-in-floorboard-after-inspection","incomplete-reassembly-of-vehicle-interior"]},"one_line_summary":"Technician failed to reattach the cabin filter cover after an inspection, leaving the plastic piece loose in the floorboard.","key_phrases":["small plastic piece laying in the floorboard","cover to the cabin filter behind the glove box","didn't complete his work of putting everything back together"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWalkyRklNVjgyU2poeGVWZDRhVGRQV2tVMWIwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":[],"services":["tire-rotation"],"problems":[]},"one_line_summary":"Customer was satisfied with a quick and friendly tire rotation service on their Toyota Tacoma.","key_phrases":["great job with my Tacoma","simple tire rotation","fast, efficient, and friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWc0xYVnRNRzlaZWpOaFdWQmxOM1EwWVVwVmEyYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience and found all staff to be nice and kind.","key_phrases":["very nice and kind","Everyone was"]},"Ci9DQUlRQUNvZENodHljRjlvT21oUllucFJOM0F4YVVVM1VGWk9Xa3MzVDJacmEwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["automotive-services"],"problems":[]},"one_line_summary":"Customer had a very positive, friendly experience at Deery Brothers and highly recommends them for automotive needs.","key_phrases":["helpful and friendly experience","highly recommend Deery Brothers","automotive needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSSlowNTJUR2xYZDJWWVdqQjZObkUyZDJjM2FYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Craig","Kyle"],"services":["car-sales-service"],"problems":[]},"one_line_summary":"Customer praises Craig and Kyle for exceptional and helpful service.","key_phrases":["very helpful","could not have asked for a better service","Craig and Kyle"]},"ChZDSUhNMG9nS0VJQ0FnSURqZzd6dVVnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication","punctuality"],"entities":{"technicians":[],"services":["car-service","vehicle-maintenance"],"problems":[]},"one_line_summary":"Customer praised courteous staff who explained needed work and completed it in a timely manner.","key_phrases":["courteous and helpful","explained what my car needed done","finished the work in a timely manner"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOQ1NGbDZObmsxVmpOdE1YSnVOVEJVTm5wWldGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","punctuality"],"entities":{"technicians":[],"services":["tire-installation","wheel-alignment"],"problems":[]},"one_line_summary":"A first-time customer praised getting a great deal on four new tires and an alignment completed in just over an hour.","key_phrases":["great deal on 4 new tires and an alignment","in and out in just over an hour","Phenomenal experience for a first timer"]},"ChdDSUhNMG9nS0VJQ0FnSUM3cVplZHBRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["car-repair"],"problems":["car-not-performing-as-needed"]},"one_line_summary":"Customer was pleased with the service and got their car back in the condition they needed.","key_phrases":["it was great","got my car back to where I needed it to be"]},"Ci9DQUlRQUNvZENodHljRjlvT25ka1NXbDZSVTlaTWtweGF6QmpUMEp2UlhkblQxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":["Steve"],"services":["truck-purchase","online-sales-consultation"],"problems":[]},"one_line_summary":"Customer relocating to the area had a seamless truck-buying experience guided by Steve and the online sales team.","key_phrases":["entire experience was awesome","guided me through everything","made the purchase easy","got me off and running quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGNk0xQktZekExUzFKNlFtOW9SemxHYTNaaWVVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","pricing"],"entities":{"technicians":["Preston"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience at Deery Brothers in West Burlington, praising salesperson Preston for being honest, knowledgeable, and fair.","key_phrases":["Great car-buying experience","Honest, knowledgeable, personable and fair","will be a repeat customer","ask for Preston"]},"Ci9DQUlRQUNvZENodHljRjlvT2pnd1ZXWXlWRWN4YzI1ZlFUTTRRMU4zVW5KU01uYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership"],"problems":[]},"one_line_summary":"Customer found the overall experience at Deery Brothers to be very easy and straightforward.","key_phrases":["Very easy experience"]},"Ci9DQUlRQUNvZENodHljRjlvT21nMVFtSjJkV0ZMVGxwRVFXaFpNMEpmVEhWMlMyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Rayne"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Rayne for attentive, caring service that made the car-buying process seamless.","key_phrases":["really nice people","looked out for concerns and well being","getting a car with no hiccups","handled me an important client"]},"ChZDSUhNMG9nS0VJQ0FnSUNMZ2RPdEhBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for friendly, quick, and courteous service.","key_phrases":["very friendly","quick and courteous service","courteous service"]},"Ci9DQUlRQUNvZENodHljRjlvT25SdWVIaHlWbFV5VTNwUWFrOWhXVUoyY0dOQ2RFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","oil-change"],"problems":[]},"one_line_summary":"Customer had a great experience both buying a new car and getting oil changes at Deery Brothers Inc.","key_phrases":["Great experience buying a new car","great service with oil changes"]},"Ci9DQUlRQUNvZENodHljRjlvT21KamNGaFBRMnMxZEd0Zk1GQnpVbXRmTURkc2FuYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer found the overall buying process to be very easy and straightforward.","key_phrases":["Very easy process"]},"Ci9DQUlRQUNvZENodHljRjlvT25CUVVFbDJOSGhsT0RONlJFaFFaRUl6WlhOVWFFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Steve"],"services":["vehicle-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer praises salesman Steve for his kindness and patience, and the finance department for securing low payments and a good interest rate.","key_phrases":["very kind, patient, informative and helpful","felt no pressure","worked diligently to keep my payments low","good interest rate"]},"ChZDSUhNMG9nS0VJQ0FnSUN6LUxEZVN3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service-appointment"],"problems":[]},"one_line_summary":"Customer had a positive service appointment experience, praising the staff's courtesy and speedy work.","key_phrases":["courteous and nice","great job on my vehicles service appointment","were fast"]},"Ci9DQUlRQUNvZENodHljRjlvT25WMGRFNUVPV1ZaYlc0elpWUlhORGx1Y1hoTGJYYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["transmission-replacement"],"problems":["needed-new-transmission","refused-itemized-invoice","overpriced-quote"]},"one_line_summary":"Customer was refused an itemized quote for a transmission replacement and found the same service $3,000 cheaper at another dealer.","key_phrases":["asked for an itemized invoice","sounded shady","3,000 dollars cheaper","Won't be going back"]},"Ci9DQUlRQUNvZENodHljRjlvT25GSlEwcEVaemg1WDNsSWEyRmpibk5mWjBWTlZtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Wendy"],"services":["car-sales","service-department"],"problems":[]},"one_line_summary":"Customer praises friendly sales staff, especially saleswoman Wendy Miller, and an efficient service department for a consistently great experience.","key_phrases":["Very friendly sales people","especially the woman that sold me my car Wendy Miller","Service department also very efficient","Great experience everytime I'm there"]},"Ci9DQUlRQUNvZENodHljRjlvT25oSFUzbEdVMHAzV0ZNeFZYbDFjakkyWkhJelUxRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["vehicle-inspection"],"problems":["lack-of-service-walkthrough-after-inspection"]},"one_line_summary":"Customer was generally satisfied but wished a technician had walked her through the inspection findings and bill in person.","key_phrases":["go over bill","explaining what was done","findings of inspection","any recommendations"]},"Ci9DQUlRQUNvZENodHljRjlvT2tvemVXbFZlbWxTWVhremVWUkZhemg1YUZsMk1IYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was pleased with the fast, no-wait service experience at Deery Brothers.","key_phrases":["No waiting","completed promptly","quick service"]},"Ci9DQUlRQUNvZENodHljRjlvT2twWFNGWjVaVnB3T0c5aU5TMWFPV1JKYm1oeFJHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for providing fast and courteous service.","key_phrases":["fast and courteous service"]},"ChdDSUhNMG9nS0VJQ0FnTURRazZta3Z3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises great service and friendly, caring staff at Deery Brothers Inc.","key_phrases":["Great service","friendly people","really care about their customers"]},"Ci9DQUlRQUNvZENodHljRjlvT21NelVrWTNkQzFTYUdNemNGSjVlRWhFWm14NWJIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had a fast, informative, and pleasant dealership experience with no surprises and feels loyal to the business.","key_phrases":["fast, efficient, informative, and enthusiastic","treat me like royalty","polite and personable people","loyal customer"]},"Ci9DQUlRQUNvZENodHljRjlvT21kWU1XRXlWemhNUkhsb1VUZHlaRzlIV0UxU1FYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["collision-repair","dealership-services"],"problems":["vehicle-damage"]},"one_line_summary":"Customer is highly satisfied with both the Deery collision center and dealership, praising straightforward service and excellent repair results.","key_phrases":["Outstanding service","Straight forward and direct","The vehicle looks brand new","Very satisfied with both the Deery collision center and the Deery dealership"]},"Ci9DQUlRQUNvZENodHljRjlvT21oUGJrZG5RVXRJUm5ObGN6SnBjbkJoYzJWeGNHYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","problem_resolution","communication","scheduling"],"entities":{"technicians":[],"services":["used-car-purchase","diagnostic-service","vehicle-repair"],"problems":["repeated-vehicle-breakdowns","car-stranded-three-times","unresolved-mechanical-issue"]},"one_line_summary":"Customer reports their recently purchased car has broken down three times and is outraged at being charged nearly $500 for a diagnostic without any goodwill relief on parts or labor.","key_phrases":["stranded for the 3rd time","charge nearly $500 just to FIND the issue","lord knows how many thousands after","their idea of being a loyal small Town business"]},"Ci9DQUlRQUNvZENodHljRjlvT25GcVdVSlRlR3hVVlZKVlozRm5kRUZyTWpORlRXYxAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["battery-replacement"],"problems":["excessive-wait-time-for-battery-installation"]},"one_line_summary":"Customer waited two and a half hours for a simple battery replacement, which they found unreasonably long.","key_phrases":["two and a half hours","just to get a battery put in"]},"Ci9DQUlRQUNvZENodHljRjlvT21KNFRrSnJjbU5IYWtsM1dGQjNOSHBJWjJ4alpGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the prompt scheduling and overall service at Deery Brothers Inc.","key_phrases":["Great prompt scheduling","prompt scheduling and service"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3cTlmZ0R3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer consistently finds the staff welcoming, kind, and eager to help.","key_phrases":["always welcoming","kind","desiring to help"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWaE4wcDNiblZQYkRablRVcExNR3RWU21WU04yYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer briefly praised the professionalism of the service received at Deery Brothers Inc.","key_phrases":["Professional service"]},"ChZDSUhNMG9nS0VJQ0FnSURqbDY2VFJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dylan"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises Dylan for being professional, detailed, and kind, calling it exactly the experience expected at Deery Brothers.","key_phrases":["absolutely amazing","very professional, detailed and kind","everything I expected in my customer service experience"]},"Ci9DQUlRQUNvZENodHljRjlvT21aYVZsQm9RMEZaUVdwVlMwMVBTR05rY0ZwcFNsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["routine-service"],"problems":[]},"one_line_summary":"Customer reports a quick, efficient, and friendly service visit as expected from Deery Brothers.","key_phrases":["quick and to the point","Well done","friendly","as usual"]},"ChZDSUhNMG9nS0VJQ0FnSUNqX2RqQ1BREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Jim"],"services":["car-service"],"problems":[]},"one_line_summary":"Customer was very satisfied with Jim Smith's helpfulness and the quality of service at Deery Brothers.","key_phrases":["very helpful in the service department","nice job servicing my car","well satisfied"]},"ChZDSUhNMG9nS0VJQ0FnTURnby1EdEJBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a very positive experience and praised the staff for being helpful and kind.","key_phrases":["very helpful and kind","Thank you"]},"Ci9DQUlRQUNvZENodHljRjlvT25abVRHSjZZV3RsUTNCTk56WlJRa05wYTNrMGVVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["car-wash","vehicle-service"],"problems":[]},"one_line_summary":"Customer is satisfied that all requested work was completed and a complimentary car wash was included.","key_phrases":["did everything requested","car wash to boot"]},"ChdDSUhNMG9nS0VJQ0FnSURfNHRDcl9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Deery Brothers Inc. as customer-centered, quality-focused, and trustworthy.","key_phrases":["Customer-centered","Quality","Trustworthy"]},"ChZDSUhNMG9nS0VJQ0FnSUNKcDZtTUlBEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-service-visit"],"problems":[]},"one_line_summary":"Customer praised the friendly staff and appreciated complimentary refreshments during their service visit.","key_phrases":["Service Manager was very friendly","All employees on duty smiled at me","complimentary coffee and water"]},"Ci9DQUlRQUNvZENodHljRjlvT25STFgwMVJibTVvTFZwRWExWXlYemh2YUZCU1VHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-services"],"problems":[]},"one_line_summary":"Customer consistently receives exceptional service at Deery Brothers, praising the team for going above and beyond.","key_phrases":["great customer service","go above and beyond","always receive"]},"Ci9DQUlRQUNvZENodHljRjlvT20xckxXcFlXVzFEVGtkNFlsSjRjSGRmY0RsemQzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":["Craig"],"services":["nissan-pathfinder-purchase","test-drive"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a Nissan Pathfinder with salesman Craig Beck, praising his down-to-earth attitude and quick turnaround.","key_phrases":["Craig Beck was awesome to work with","had it ready to go for next morning","Down to earth awesome guy","Great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT21kNVpqbFhZbkpOWmxKcGIzSnNXbGROTkVkMFdGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","courtesy"],"entities":{"technicians":["Dylan"],"services":["warranty-repair"],"problems":["warranty-problem"]},"one_line_summary":"Customer thanks Dylan Deery and the Deery team for resolving a warranty issue and treating him like family.","key_phrases":["warranty problem fixed","treated me like family","know where to take them","thank Dylan Deery and the whole Deery team"]},"ChdDSUhNMG9nS0VJQ0FnSUNmaFp1N3RBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Ivan","Julie"],"services":["used-car-purchase","vehicle-trade-in","ceramic-coating","test-drive"],"problems":[]},"one_line_summary":"Customer had a smooth, no-pressure Christmas Eve car-buying experience with Ivan, trading in a Honda and purchasing a Nissan Murano with a ceramic coating add-on.","key_phrases":["no pressure","had them ready to try out","ended up purchasing Nissan Murano","paper work smooth"]},"ChZDSUhNMG9nS0VJQ0FnSUNRaXJ6VVhBEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Damian"],"services":["used-car-sales","toyota-camry"],"problems":[]},"one_line_summary":"Customer was impressed by salesman Damian Weiler's attentiveness while browsing a 2017 Camry and plans to return to him when ready to buy.","key_phrases":["really cared about needs","definitely ask for Damian's guidance","looked at 2017 Camry","when ready to purchase"]},"Ci9DQUlRQUNvZENodHljRjlvT210RGMzVTFaakJDVVZCTGJqSmZhSFo1YjI1WVNFRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","communication","professionalism"],"entities":{"technicians":[],"services":["fuel-pump-diagnosis","spark-plug-replacement","battery-replacement","transmission-diagnosis","control-arm-bushing-inspection"],"problems":["suspected-bad-fuel-pump-or-injectors","misdiagnosed-repeatedly","cvt-transmission-codes-for-transmission-fluid-sensor","overcharged-for-control-arm-bushing-repair"]},"one_line_summary":"Customer experienced repeated misdiagnoses costing over $1500, was talked over, and found a correct and cheaper fix elsewhere, with a follow-up visit also resulting in a suspected wrong diagnosis and inflated pricing.","key_phrases":["$1500+ and 3 trips","talking over me and my concerns","replaced my fuel pump in two days for $800","tried to charge us THREE TIMES the cost"]},"Ci9DQUlRQUNvZENodHljRjlvT2pRd1oxVnhhbEZTWjBWU2VXeHVSRU0wUlVaZk9HYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Ivan"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Ivan for being attentive and supportive throughout the entire car buying process.","key_phrases":["great to deal with","listened and worked with me","every step of the buying process"]},"ChdDSUhNMG9nS0VJQ0FnSURWbThDZ2dRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Dean"],"services":["collision-repair"],"problems":[]},"one_line_summary":"Customer praises Dean at Deery Collision Center for good communication and excellent repair work.","key_phrases":["Good communication from Dean","Deery Collision Center","excellent work"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSbWNEQk5TMUl0UjIwd2FXSlpOVVV0VDFKU1FXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Steve","Kyle"],"services":["vehicle-purchase","financing-paperwork"],"problems":[]},"one_line_summary":"Customer had a great buying experience with Steve and Kyle, praising their friendliness and helpfulness throughout the paperwork process.","key_phrases":["very helpful with getting all the paperwork set up","very friendly and funny","helped me get everything worked out","love this place"]},"Ci9DQUlRQUNvZENodHljRjlvT21KRldrc3RiRWRzZFU1a2FUVlVaV2QwVFhWb01GRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":["Wendy"],"services":["car-trade-in","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a smooth car trade-in experience thanks to a well-prepared and courteous sales representative named Wendy, and found the financing process easy to understand.","key_phrases":["had everything ready","polite and just persuasive enough","explained to me so that I could understand","entire experience was a good one"]},"ChdDSUhNMG9nS0VJQ0FnTUNnN05ENjNnRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":["oil-change-or-routine-service"],"problems":[]},"one_line_summary":"Customer appreciated a fast visit and was informed about upcoming preventative maintenance needs.","key_phrases":["quickly in and out","advised of future preventative maintenance","needs addressed"]},"ChZDSUhNMG9nS0VJQ0FnSUNIbjV1SFV3EAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["extended-warranty-not-covering-regular-services","high-service-costs-compared-to-previous-dealerships"]},"one_line_summary":"Customer finds Deery Brothers more expensive than previous dealerships and notes their extended warranty no longer covers routine oil and tire rotation services.","key_phrases":["very expensive compared to other Dealership","extended warranty cannot cover my regular services","we don't have any other places nearby"]},"Ci9DQUlRQUNvZENodHljRjlvT2psamJIQnhlbEZ1UkRWU1dYVmhZa3BxZVMxcE1GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","scheduling","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","remote-phone-transaction","paperwork-processing"],"problems":[]},"one_line_summary":"Customer drove 150+ miles and was impressed by seamless phone-based pre-processing that got them out the door with their car in under 15 minutes.","key_phrases":["work with Deery over the phone","paperwork was ready upon arrival","out the door within 15 mins","fastest/smoothest transaction I have ever had"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3bXBpak5REAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":[],"services":["new-vehicle-purchase","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer was pleased that the dealership sourced the exact color and options they wanted and walked them through the vehicle setup.","key_phrases":["got the color I want","all the options","explained how to do the set ups on the vehicle"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSMWQxVnVjbEpmYTJjeFdVdEplbEp3VTJwdVZYYxAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["pricing","communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Ivan"],"services":["new-car-purchase","vehicle-financing","carfax-report","test-drive"],"problems":["ford-ranger-fuel-pump-failure","vehicle-reliability-concern","monthly-payment-higher-than-expected","bumper-cover-not-available-as-courtesy-add-on"]},"one_line_summary":"Customer bought a new Nissan Sentra after their Ford Ranger broke down, praising sales rep Ivan's helpfulness but noting some surprise at the final financing amount and slightly lower prices found elsewhere.","key_phrases":["painless compared to any other car purchases","Ivan was very helpful and accommodating","surprised at the final monthly payment amount","went with the aspen white, it was also about $1,500 less"]},"ChZDSUhNMG9nS0VJQ0FnTUNBay03ZERnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Steve","Donald"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a stress-free and pleasant new vehicle buying experience thanks to Steve Donald and the Deery staff.","key_phrases":["least stressful and most pleasant experiences","acquiring a new vehicle","Many thanks to Steve Donald and the Deery staff","look forward to continuing the journey"]},"ChdDSUhNMG9nS0VJQ0FnTUN3eHJ5UjlRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer had a positive experience with helpful staff and prompt, on-time service.","key_phrases":["very positive experience","Everyone was helpful","service went right on time and quickly"]},"ChZDSUhNMG9nS0VJQ0FnSURqeXI2VmRBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was very satisfied with courteous staff and on-time vehicle completion.","key_phrases":["Very courteous","done in the time they said","Very satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGQ2VuRkZhWEkzYXpaMGNGTkNWMHByVEZSUVZsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","communication","courtesy"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer had a smooth and timely oil change and tire rotation appointment, praising the promptness and friendliness of the staff.","key_phrases":["got right in","spot on","Prompt, friendly & accommodating","told about an hour"]},"ChZDSUhNMG9nS0VJQ0FnSUN6a3M3S0xBEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["problem_resolution","pricing"],"entities":{"technicians":[],"services":["vehicle-repair","diagnostic-service"],"problems":["unresolved-car-noise","charged-more-than-quoted-price"]},"one_line_summary":"Customer's car noise was not fixed despite being told it was, and they were charged more than the original quote.","key_phrases":["still didn't fix the noise","said it was fixed","charged me more than the quote","price they quoted me"]},"Ci9DQUlRQUNvZENodHljRjlvT25jM1ZuZGpiQzFCY1hwTVZ6STBZbXhqWmpGU2JuYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase","oil-change"],"problems":["promised-free-oil-change-not-honored-on-used-car","rude-staff","misinformation-from-sales-team"]},"one_line_summary":"Customer was told the first oil change would be free at purchase but was refused the offer and treated rudely when attempting to redeem it.","key_phrases":["first oil change would be free","do not honor that on used cars","train their sales people better","the lady was rude"]},"ChZDSUhNMG9nS0VJQ0FnSUNfaEphNU13EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","pricing","responsiveness"],"entities":{"technicians":["Amanda"],"services":["tire-repair","warranty-service"],"problems":["flat-tire","valve-problem-on-tire"]},"one_line_summary":"Customer had a flat tire due to a valve problem and Amanda's crew fixed it quickly at no charge under warranty.","key_phrases":["valve problem on my tire - flat","Amanda and her professional crew","fixed it pronto","Under warranty - no charge"]},"ChdDSUhNMG9nS0VJQ0FnTURnXzlqOXZ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for great service and staff who go out of their way to be courteous and helpful.","key_phrases":["great service","friendly staff","go out of their way","courteous and helpful"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsalIzRkdhWEpvYjNjeGR6aERVSGRpYzNCa1drRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["tire-purchase","tire-promotion"],"problems":[]},"one_line_summary":"Customer took advantage of a buy-three-get-one-free tire deal and praised the excellent pricing and service at Deery Brothers West Burlington.","key_phrases":["buying three tires and getting a fourth one free","Pricing was fantastic","great pricing and great people","I would recommend using their service to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNIMnVTTlRBEAE":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["professionalism","courtesy","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["recall-repair"],"problems":["recall-repair-part-delay"]},"one_line_summary":"Customer experienced a long wait for a recall repair part but praised the dealership's quick and professional service once the part arrived.","key_phrases":["recall repair","took forever to get the part","getting the job done quickly","very professional and nice"]},"ChdDSUhNMG9nS0VJQ0FnSURubHNlQ3dRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Wendy"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises sales associate Wendy Miller for making the buying process easy and answering all questions.","key_phrases":["great to work with","made the process easy","answered all my questions"]},"Ci9DQUlRQUNvZENodHljRjlvT21aRFZGWjJZbFJsUzFOUmFHbEZOR3B4YURGbFNVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["oil-change","car-wash"],"problems":[]},"one_line_summary":"Customer had a great oil change experience, appreciated the complimentary car wash, and has returned to Deery Brothers.","key_phrases":["Oil change was great","They even washed my car","officially come back to Deery Brothers"]},"Ci9DQUlRQUNvZENodHljRjlvT2psek4zb3RTRGhYTFVFeU16STNhSEJzU1dWc2VWRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","technical_knowledge","responsiveness","courtesy"],"entities":{"technicians":["Curtis","Jerry"],"services":["vehicle-sales","financing"],"problems":[]},"one_line_summary":"Customer effusively praises sales representative Curtis and finance professional Jerry for their exceptional, knowledgeable, and personable service.","key_phrases":["Gold Stars of customer service","Curtis was detailed, honest, responsive, knowledgeable","YOU KNOW YOUR BUSINESS","meeting all unwritten expectations"]},"Ci9DQUlRQUNvZENodHljRjlvT2toTlJHVkVkVGRIZFc1RWExTllZVWx2U0ZFdGRWRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["responsiveness","scheduling"],"entities":{"technicians":[],"services":["battery-replacement","vehicle-system-inspection"],"problems":["dead-or-failed-battery","needed-same-day-service-while-traveling-from-out-of-state"]},"one_line_summary":"The service department accommodated a same-day battery replacement and system check for out-of-state customers despite a two-week wait for regular appointments.","key_phrases":["same day we had the problem","regular appointment was over 2 weeks away","time was imperative","from Missouri"]},"Ci9DQUlRQUNvZENodHljRjlvT21aTmNXNHplamx5TTI1TFFXTlVjV05xYUVvM1VuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge","communication"],"entities":{"technicians":["Jim"],"services":["mazda-servicing","car-maintenance"],"problems":["unspecified-car-issue"]},"one_line_summary":"A first-time Deery Brothers customer praised Jim and the team for going above and beyond to resolve an issue with her Mazda, in contrast to previous dishonest mechanics.","key_phrases":["went above and beyond","Jim was so helpful","Previous mechanic shops have been dishonest","Definitely will be back for maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT2s0Mk9GVmxUM0pGY2xsWFJuRjBOblJwYnpFemJXYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["battery-replacement","diagnostic-check"],"problems":["overpriced-battery-replacement","excessive-diagnostic-fee","rude-service-manager","hung-up-on-by-service-manager"]},"one_line_summary":"Customer was charged nearly $500 for a battery replacement including a $160 diagnostic fee, and was hung up on by the service manager when questioning the cost.","key_phrases":["exorbitantly priced","battery replaced was nearly $500","diagnostic check cost $160 alone","didn't care if we ever brought our car back"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWTFdGaFBkRkpoWDI5clpubHhhRmhNTTBkamMyYxAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["problem_resolution","communication"],"entities":{"technicians":[],"services":["new-car-purchase","protective-coating","purchase-records-request"],"problems":["unable-to-obtain-historical-purchase-records","records-older-than-retention-period-no-longer-available","need-proof-of-protective-coating-purchase"]},"one_line_summary":"Customer is frustrated that Deery Brothers does not retain purchase records from 2012, making it impossible to verify a protective coating purchase for an elderly parent's vehicle.","key_phrases":["records are too old","does not keep records past a certain date","get the records immediately in your lock box","big miss"]},"Ci9DQUlRQUNvZENodHljRjlvT2toaGRtUjFUekZQWjBWYVpXWXdXR05pWW5saGFWRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief five-star review simply stating the experience was great.","key_phrases":["Great"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4Rk5GcHhURTVvYUY4eVEwaGFiSE5QVVZCcE1FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Ivan","Scott"],"services":["new-vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises a stress-free Tacoma purchase experience with sales reps Ivan and Scott and the finance team at Deery Brothers.","key_phrases":["best and most non-stressful vehicle purchase to date","super fantastic","treated with respect and as a friend","small town dealership"]},"Ci9DQUlRQUNvZENodHljRjlvT20xRVN6UmlZWGhOWDJ4UlIwaENNRFJKUzI0NFZGRRAB":{"sentiment":"neutral","sentiment_score":0.3,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief, non-specific three-star review with only the word 'Good.'","key_phrases":["Good"]},"Ci9DQUlRQUNvZENodHljRjlvT2xNeFFsSm5kMnM1Y0hSWGJHOVRiV1IyU21Wak1VRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-inspection","maintenance-advisory"],"problems":[]},"one_line_summary":"Customer appreciates a detailed printout of upcoming repairs and costs, and praises the service worker for thoroughly answering all questions.","key_phrases":["printout of repairs and maintenance","respective costs","took the time to answer all of my questions and concerns","prepare for those needs in the coming months and years"]},"ChZDSUhNMG9nS0VJQ0FnSUNQbWJ5dkdBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a quick oil change with good communication and no complaints.","key_phrases":["oil change","completed in timely manner","good communication","no complaints"]},"ChdDSUhNMG9nS0VJQ0FnSURUc05qRjNRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses high satisfaction with the work done at Deery Brothers Inc.","key_phrases":["very pleased with your work","Thank you so much"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4RE5YSnphVXRUZEdwNGQwSXliRFJRUzBoTGQzYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","courtesy","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises fair pricing, courteous and responsive staff, and a pleasant dealership environment.","key_phrases":["Fair price","courteous","responsive staff","nice environment"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZdFZHbEpRM2wyU1V4a1dFOVdTVGMzUkdKUlVHYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a very pleasant buying experience at Deery Brothers Inc.","key_phrases":["very pleasant buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNnX0s3ZEFnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["service-appointment"],"problems":[]},"one_line_summary":"Customer was pleased with the quick turnaround and comfortable waiting area during their visit.","key_phrases":["in and out in great time","wait was pleasent","waiting area"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOUVRVaGxPSE5zYkVkTVNVSjRhRkZxU1dGalZuYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Brandon"],"services":[],"problems":[]},"one_line_summary":"Customer briefly praises staff member Brandon as cool and a good kid.","key_phrases":["Brandon was cool","a good kid"]},"Ci9DQUlRQUNvZENodHljRjlvT2tRNFRVWXlPRFprTjBSRVMyMHhUbFJOUWxBMVJHYxAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["responsiveness","cleanliness","technical_knowledge","scheduling"],"entities":{"technicians":[],"services":["vehicle-service","vehicle-repair"],"problems":["unable-to-reach-service-department","vehicle-returned-dirty-with-sticky-residue-on-console","vehicle-not-reassembled-correctly","fish-smell-inside-vehicle","long-wait-times-for-appointments"]},"one_line_summary":"Customer reports terrible service including inability to reach staff, vehicle returned dirty and smelling of fish, improper reassembly, and difficulty getting timely appointments.","key_phrases":["Can't never get ahold of anyone","sticky stuff all over console and dirt","put back right","Smelled like fish inside"]},"ChdDSUhNMG9nS0VJQ0FnSUMzamF5Z3BRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Wendy"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises sales representative Wendy for her product knowledge and pleasant demeanor during a car purchase.","key_phrases":["great representative","very knowledgeable about each car","enjoyed working with Wendy","as pleasant an experience as you can have"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsc1kySkVPVEF6WnpKbVdVaHRkR2xTTVRaTVJuYxAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["oil-change"],"problems":["non-oem-ac-delco-filter-installed-on-toyota-instead-of-oem-filter","no-prior-communication-about-filter-substitution"]},"one_line_summary":"Customer paid $97 for an oil change but was upset to discover a non-OEM AC Delco filter was used on their Toyota without any prior communication.","key_phrases":["97 dollars for an oil change","AC Delco filter was installed on a Toyota","pay a premium they should go OEM filters","no communication between me and the dealer"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCQ05sWk9lbGxhV1ZCSlRYWXlOM0UzZEhjeVdYYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["pricing","cleanliness"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer found the price reasonable and appreciated the comfortable waiting area.","key_phrases":["Price was reasonable","Waiting area was comfortable"]},"ChZDSUhNMG9nS0VJQ0FnSUN6MDRDNU13EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and quality repair work done by the Service Department.","key_phrases":["staff is friendly and helpful","Service Department does a good job","good job with repairs"]},"Ci9DQUlRQUNvZENodHljRjlvT25oWE9ISnRkell3YzNwSFoyOU1hRUpPTUhsTk4yYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Colton"],"services":[],"problems":[]},"one_line_summary":"Customer had a very positive experience with Colton at Deery Brothers Inc.","key_phrases":["Colton was wonderful","Very nice experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN2aFl5dkV3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dealership for being honest, thorough, and clean.","key_phrases":["honest & nice","Through and clean","Very good"]},"ChZDSUhNMG9nS0VJQ0FnTUNReDhmekpBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","punctuality"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had a quick, professional, and friendly experience at Deery Brothers Inc.","key_phrases":["Quick","professional","friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGU2JWOHdabVUzYldSdmNFRkdVbkYzZG5wWk4zYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["recall-repair"],"problems":["vehicle-recall"]},"one_line_summary":"Customer praises Deery Brothers for successfully completing a recall repair and providing friendly, kind service.","key_phrases":["Great job fixing the recall","very kind and friendly","recall on my car"]},"Ci9DQUlRQUNvZENodHljRjlvT21OTFdsRlZlSEY2TnpaZk4yTXlRMGhaY3pOQllXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["body-work","collision-repair"],"problems":["vehicle-body-damage-requiring-repair"]},"one_line_summary":"Customer is highly impressed with the body work quality and communication, and says she would not go anywhere else.","key_phrases":["looks amazing and you can't even tell anything happened","kept me informed through text","very nice and courteous","will definitely recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT25relFXTXlWVlYyVlVoRVYxQjZSMEpmUWpRNVUzYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["warranty-repair","battery-service"],"problems":["clock-not-reset-after-battery-warranty-work"]},"one_line_summary":"Customer found the service fairly routine but was disappointed the clock was not reset after warranty battery work.","key_phrases":["fairly routine","reset the clock time","warranty work on battery","would have liked"]},"Ci9DQUlRQUNvZENodHljRjlvT205VVNYVlVXV2xuUnpOSVdVdHVVRFJEU1ZvemNIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Brad","Craig"],"services":["used-car-purchase"],"problems":["stress-of-purchasing-cars","finding-dependable-used-cars-for-daughters"]},"one_line_summary":"Customer praises Brad Deery and Craig Beck for their availability and helpfulness in finding dependable used cars for her daughters, making the stressful purchasing process much easier.","key_phrases":["always available when we needed him","made the process much less stressful","finding us dependable used cars","can't say enough good things"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4eldHdzFZVEZXY2toUlNEVkJRMjF6UkVveGVVRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer had a satisfactory first visit to Deery Brothers after returning to Burlington, noting friendly and easy-to-work-with staff.","key_phrases":["first visit since moving back to Burlington","OK for now","friendly and easy to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUN6dVBET0lREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a question answered promptly and left fully satisfied.","key_phrases":["answered in a timely manner","we were satisfied","Thank you so much"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5M1oxWjNYMDEwTm5odGRXUlhVWGhVVm5WWVlVRRAB":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["recall-service"],"problems":["vehicle-recall"]},"one_line_summary":"Customer had recall service completed but declined $715 in additional recommended services, preferring to consult their own mechanic.","key_phrases":["performed the recall service","7 other things to my vehicle for $715","which I declined","discuss those things with my mechanic"]},"Ci9DQUlRQUNvZENodHljRjlvT21kTFYzWmhaM0V3VG5GUU4yNVdkMnBEWDFWVFkzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Colton"],"services":["hybrid-suv-purchase","vehicle-walkthrough"],"problems":[]},"one_line_summary":"Customer praises salesperson Colton for being great to work with and thoroughly demonstrating the features of their new hybrid SUV.","key_phrases":["Colton was awesome to work with","took the time to show me the bells and whistles","new hybrid SUV"]},"ChZDSUhNMG9nS0VJQ0FnSURwdElxMVhBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":["Jake","Justin"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Jake and Justin for consistently fast and friendly service.","key_phrases":["great service","always fast and friendly","Thanks Jake and Justin"]},"Ci9DQUlRQUNvZENodHljRjlvT2tacFlXdFhYMEp0ZDNRMVZYVTFUa2RzUWtaTWJGRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":["soft-brake-pedal","damaged-key-condition"]},"one_line_summary":"Customer is cautiously satisfied with the car's performance but notes a soft brake pedal and a key returned in worse condition than when dropped off.","key_phrases":["the car runs great","brake pedal feels a little soft","key wasn't in perfect condition","didn't fall apart in my hand when I gave it to you"]},"Ci9DQUlRQUNvZENodHljRjlvT21KTFdWTkhZbVpPTFRaUGJqUkJUMnh4WWs4eVpHYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["problem_resolution","scheduling","professionalism","responsiveness"],"entities":{"technicians":["Brad","Jake"],"services":["vehicle-repair","roadside-service"],"problems":["vehicle-breakdown-while-traveling","stranded-after-hours"]},"one_line_summary":"Travelers stranded after hours received outstanding same-day emergency repair service thanks to Brad and Jake, who squeezed them into a full schedule and got them back on the road.","key_phrases":["stranded after hours while traveling","top notch service","squeezing us into a full schedule","working tirelessly ALL DAY"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKQldtMWpaSEJFWDFkMk5GRmhOMmxwZHpSdFZtYxAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":["car-broke-down-within-24-hours-of-purchase","vehicle-reliability-issue-on-low-mileage-used-car"]},"one_line_summary":"A used car purchased from Deery Brothers broke down within 24 hours of leaving the lot, reinforcing the reviewer's long-standing distrust of the dealership.","key_phrases":["broke down less than 24 hours after getting it off the lot","only had 20k miles on it","always choose to go anywhere else other than here"]},"Ci9DQUlRQUNvZENodHljRjlvT21FMVNIRkhjamxLTkRsRVozbEdhR1l4TFVKalNtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a seamless car-buying experience with good pricing, no hidden fees, and excellent communication via text and email.","key_phrases":["seamless experience","no hidden dealer fees","communication was top notch","easy and pleasant to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCcGVrMUNVVXRxY1dzNVFVTmpha1JxUkVVMVVsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","communication"],"entities":{"technicians":[],"services":["infotainment-screen-support"],"problems":["information-screen-too-technical-to-operate"]},"one_line_summary":"A non-regular customer received helpful, educational assistance with their vehicle's information screen and praised the staff's willingness to help.","key_phrases":["too technical for me","took the time to fix/change/and educate me","not a regular customer","they are wonderful"]},"ChdDSUhNMG9nS0VJQ0FnSURQc3Q3OXdBRRAB":{"sentiment":"negative","sentiment_score":-0.87,"aspects_mentioned":["problem_resolution","communication","scheduling","professionalism","responsiveness"],"entities":{"technicians":["Jake"],"services":["warranty-repair","diagnostic-service"],"problems":["recurring-fault-code","unresolved-module-issue-on-2024-truck"]},"one_line_summary":"Customer is frustrated that a recurring fault code on his 2024 truck under warranty was not resolved, and that the service manager and scheduling staff refused to accommodate his work schedule for follow-up appointments.","key_phrases":["didn't get the problem resolved","took a vacation day","same code came back up again","his and her attitude is terrible"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSV1VXNTFZMHN5Y210WFpVWnllV3BFTW5jdFFXYxAB":{"sentiment":"negative","sentiment_score":-0.87,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["tire-replacement","car-wash"],"problems":["car-washed-after-fresh-paint-job-from-accident","staff-blamed-customer-instead-of-resolving-issue","new-tire-purchased-to-match-accident-replacement"]},"one_line_summary":"Customer is upset that her freshly painted car was washed without her consent and staff blamed her entirely for the damage.","key_phrases":["most horrible experience ever in car repair","it was my fault because I should've asked them","I had already told the clerk","three grown men stood there and told me it was all my fault"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSaVJXcExTV3hTWnpGRWIzaDNYMWR3WVRoMFVrRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["technical_knowledge","professionalism","pricing","scheduling"],"entities":{"technicians":["Jim"],"services":["warranty-repair","parts-ordering"],"problems":["delayed-parts-shipping","vehicle-held-for-one-month"]},"one_line_summary":"Customer praised technician Jim and the service department but experienced a lengthy one-month delay due to parts shipping.","key_phrases":["My technician was awesome","very informative and work well done","warranty through Deery covered everything","vehicle was there 1 month"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5d1pHUmxYekZaYldSa1ZDMDNjaloxU1doNk4xRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism","scheduling"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer is very pleased with the excellent, above-and-beyond service experience despite a three-month wait time that was not urgent.","key_phrases":["went above and beyond","really nice","very pleased with everything","3 months to get the service done"]},"Ci9DQUlRQUNvZENodHljRjlvT21jMVRqZFpUVFZSVlRRMWR6YzNlVkpYT0hGMmMyYxAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jim"],"services":["dealership-service"],"problems":[]},"one_line_summary":"First-time return customer was pleasantly surprised by Jim's thorough communication and an overall better-than-expected dealership service experience.","key_phrases":["great job explaining everything","better experience than expected","we all hate dealership service","first time back in a while"]},"Ci9DQUlRQUNvZENodHljRjlvT2padGFXUnhkbVE0WTBveWEySmtNV2RhV25Gb2JGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dealership-services"],"problems":[]},"one_line_summary":"Connie praises Deery Brothers for consistently friendly, respectful, and helpful service across multiple visits.","key_phrases":["always been very friendly, respectful and very helpful","Great bunch of guys and gals","Greatly appreciate you all"]},"Ci9DQUlRQUNvZENodHljRjlvT2psWGJ6WlFUMFpmUm0xTlZGZHZjRmhQTVRodlIyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Colton"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a seamless vehicle purchase experience with salesperson Colton and has zero complaints.","key_phrases":["he was great","Zero complaints about the entire process","Would highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2toVlJYSjNkRXRzVG1aRk4wWmZWSEI2YmswMGNVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer consistently receives great and efficient service at Deery Brothers Inc.","key_phrases":["Great efficient service","every time"]},"ChZDSUhNMG9nS0VJQ0FnSUNyMWZISE13EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer had a fast, informative, and enjoyable dealership visit with a clean environment and complimentary coffee.","key_phrases":["fast, informative, & experienced","clean, coffee!","fun"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsRVYzQjNUVzVGYWpaRFpGbEtXR0pUVGxOamNsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","pricing","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises outstanding treatment, fair pricing, and excellent follow-up throughout the buying process.","key_phrases":["wonderful treatment","go out of their way to accommodate","fair price","excellent follow up during and after the deal"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5a2NIZzBXR2s1TmtJME1FMWZTREJFVFdObE5XYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["oil-change-not-performed-as-scheduled","charger-cord-stolen-from-vehicle"]},"one_line_summary":"Customer reports that a scheduled oil change was not performed and a charger cord was stolen from their vehicle during the visit.","key_phrases":["supposed to change the oil but did not","only rotated tires","charger cord stolen","would not recommend"]},"ChZDSUhNMG9nS0VJQ0FnTURRLThUOUFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dealership staff for being fast, reliable, and very friendly.","key_phrases":["Fast, reliable","super friendly staff","5-star experience"]},"Ci9DQUlRQUNvZENodHljRjlvT21oQmRESmtURzVOVVRnNVZEbE5keTF5VVU1T01FRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer successfully purchased a running used vehicle for $999, meeting their goals.","key_phrases":["running vehicle for $999","my goals were met","bought in 2025"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4NGFUQnRSbXBRYWtWc2QzSldUMUYwZHpWTVVXYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","professionalism","scheduling"],"entities":{"technicians":["Scott","Jake","Rayne"],"services":["used-car-purchase","online-vehicle-sales"],"problems":[]},"one_line_summary":"Customer found a vehicle on Cars.com and completed a smooth, hassle-free purchase within two days, praising staff but wishing for a complimentary full tank of gas.","key_phrases":["hassle free on Saturday","very nice and accommodating","starting online and finishing in store","complementary full tank of gas"]},"Ci9DQUlRQUNvZENodHljRjlvT2xBMVJYQlRaV1JQWTFvMWJIQldOamxSYTFwSVVWRRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["courtesy","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":["check-engine-light-on-shortly-after-purchase","no-return-policy","lack-of-post-sale-follow-up"]},"one_line_summary":"Customer bought a car and the check engine light came on halfway home, but was told to handle it at a local dealer with no return policy and no follow-up from the dealership.","key_phrases":["engine light came on halfway home","just schedule an appointment at a local dealer","they don't have one","not had anyone check on the status"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5WlltaDFkV2RQTXpkdFJ5MWxTbFZVV0UwMVUwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["collision-repair"],"problems":[]},"one_line_summary":"Customer praises the collision team at Deery Brothers for exceptional work and says they would recommend them to others.","key_phrases":["exceptionally good work","collision team","will recommend them to anyone in need"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKWFFWazFhVTVpVTBJd1FsOUZPVWMwYUhKelRrRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","professionalism","punctuality"],"entities":{"technicians":[],"services":["car-dealership-services"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for their proximity, honest dealings, best deals, and efficient service.","key_phrases":["best deals and service","they are honest","quick not to take up your time","glad they are nearby"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1clJtVnNSa1ZpZDA5TVduVjNYemM0Y0hCWGNFRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was pleased with timely service completion and a comfortable waiting room.","key_phrases":["completed the job timely","nice waiting room"]},"ChdDSUhNMG9nS0VJQ0FnSUNudlA3cV9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a smooth, problem-free experience and praised the courteous staff.","key_phrases":["went as well as planned","no problem","very courteous"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsdVUzQXlSR3BUYWtoUVpIRlRUa1JXZFZCeFpFRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["scheduling","technical_knowledge","problem_resolution","responsiveness","communication","pricing"],"entities":{"technicians":[],"services":["infotainment-system-repair","mazda-connect-software-update"],"problems":["mazda-connect-infotainment-system-malfunction","screen-delamination-misdiagnosed-as-crack","class-action-lawsuit-repair-claim-denied","missed-callbacks-from-management"]},"one_line_summary":"Customer's Mazda Connect infotainment issues were misdiagnosed by the technician as a crack requiring a $2,000 replacement, community experts identified it as a known delamination defect, and management failed to follow up despite two calls before a class action deadline.","key_phrases":["technician called out an hour before appointment","claimed it was a 'crack' that disqualified me","identified it as delamination—a known, common defect","Both assured me they would investigate and call me back"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5U1VXdE9jM2xwUVhsQ1N6STJTazQzTjNsTlRGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership-services"],"problems":[]},"one_line_summary":"Customer had another great experience at Deery Brothers and expressed gratitude for the help received.","key_phrases":["another great experience","thanks for all the help","Deery Brothers"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5SlpERmxUVWN6Vm5SaU1Va3piM1ZaTFVFMExVRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","communication","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Wendy"],"services":["used-car-purchase","vehicle-financing","loan-processing"],"problems":["quoted-price-changed-multiple-times-without-explanation","additional-undisclosed-fees-added-late-in-process","wasted-travel-and-loan-costs-due-to-price-discrepancy","credit-union-determined-car-not-worth-final-asking-price"]},"one_line_summary":"Customer drove 12+ hours round trip after being given a misleading price quote, only to face repeated price increases and refusal to negotiate, ultimately leaving without the vehicle.","key_phrases":["Great place to go if you need to be lied to","6 hours of driving and paper work","too late into the process to negotiate","do not trust Wendy there, she either incompetent, or con artist"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOVlFYUlNkVXRPTVRWMlJ6aGhVbVpxV1VkVlMxRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","scheduling","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["vehicle-repair","parts-order"],"problems":["delayed-part-delivery","recurring-vehicle-issue"]},"one_line_summary":"Despite a delayed part and a recurring issue, the shop accommodated the customer quickly, provided transportation, and handled their frustrations with courtesy.","key_phrases":["worked us into the shop in two days","took my husband home and picked him up","courteous and understanding with our frustrations","part took an extra amount of time"]},"Ci9DQUlRQUNvZENodHljRjlvT25OTU1IYzNkekpEYTE4elgwRlFiRmN3Tm01R1prRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the dealership to be clean and professional.","key_phrases":["Clean place","Seemed professional"]},"Ci9DQUlRQUNvZENodHljRjlvT213MFdHa3lNelk0YlV4U1lrTnVUVzR0WjNCVlMwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Rayne"],"services":["new-car-sales","trade-in-valuation","test-drive","online-appointment-scheduling"],"problems":[]},"one_line_summary":"Customer had a smooth car-buying experience using the website for trade-in valuation and appointment scheduling, with sales consultant Rayne praised for being helpful and patient.","key_phrases":["used the website to choose a car","value a trade-in","very helpful, friendly and patient","easy process"]},"Ci9DQUlRQUNvZENodHljRjlvT2tveVNuVkdVRTlMTVZCVmJtUTRWVTVrVlhGYU9GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Steve"],"services":["new-car-purchase","vehicle-technology-walkthrough","financing"],"problems":[]},"one_line_summary":"A couple drove over an hour to buy a 2025 Nissan Kicks and praised salesman Steve and the finance manager for an outstanding, professional car-buying experience.","key_phrases":["couldn't ask for a better car buying experience","Steve was very professional and knowledgeable","went over the technology for the vehicle","every car dealership should have a 'Steve'"]},"Ci9DQUlRQUNvZENodHljRjlvT2toM00wbHNkMmhsUjFOQ2RVdHVNMHBXWDNkQ2RYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer praised the entire staff as wonderful and knowledgeable.","key_phrases":["wonderful and well educated","They all were wonderful"]},"ChdDSUhNMG9nS0VJQ0FnSUQzNk03c29nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","punctuality"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer had a smooth, timely visit and praised the courteous, professional staff at Deery Brothers.","key_phrases":["everything went smoothly","in and out in a timely manner","very courteous and professional","would recommend Deery Brothers"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSRWNIQXpRWFI2Wkd0Nk1taFBiblE0WHpReFdYYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","cleanliness","problem_resolution"],"entities":{"technicians":[],"services":["truck-service"],"problems":[]},"one_line_summary":"Customer was very pleased that their truck was completed on time, work was done as discussed, and the vehicle was washed and clean.","key_phrases":["done on time","work being done as we talked about","truck was washed and clean","very pleased"]},"Ci9DQUlRQUNvZENodHljRjlvT25vMk1qaGlSMWxIZEU1cmJGaHhTek5vUjBwemVYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Wendy"],"services":["new-vehicle-purchase","test-drive","nissan-kicks-sale"],"problems":[]},"one_line_summary":"A repeat customer praises sales associate Wendy Miller for her personal, smooth, and friendly service across multiple Nissan purchases at Deery Brothers.","key_phrases":["4th vehicle from Deery Brothers","Wendy sold us 3 of these cars","always does with Wendy","like a friend to us"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoVk9IWmhWM0puUTNNeFQwWTRWbWxMYmpBM01uYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience praising good service and friendly staff at Deery Brothers Inc.","key_phrases":["Very good service","Friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT21wTlgyMTFkSEpUTUVWQ2NuRnpNR3htWkhod2FrRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a very courteous and accommodating experience at Deery Brothers Inc.","key_phrases":["courteous and accommodating experience"]},"Ci9DQUlRQUNvZENodHljRjlvT21GU0xWTkNVM1EyYzNScWJHSnpiVE41ZVhjd1pFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praised the friendly, non-pushy staff and appreciated having questions answered before visiting the dealership, which earned their business.","key_phrases":["extremely nice, not pushy","answered a lot of questions before we made a trip","could have bought a vehicle anywhere","that is why they got our business"]},"Ci9DQUlRQUNvZENodHljRjlvT25aR2RuZG5UMHQ0Ykc1UlFXTmpORzlWY1dKRFJrRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["recall-repair"],"problems":["minor-recall"]},"one_line_summary":"Customer had a minor recall repair completed and was satisfied with the prompt and thorough service.","key_phrases":["minor recall repair","prompt and thorough","service received"]},"Ci9DQUlRQUNvZENodHljRjlvT21GeFduTkpOek42UlhaWFZ6TTFVRzg0WmxNMllrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises the service, staff, and vehicle inventory at Deery Brothers Inc.","key_phrases":["great service","great people","great inventory"]},"ChdDSUhNMG9nS0VJQ0FnTUNJakplU213RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer reports a very good overall experience at Deery Brothers Inc.","key_phrases":["experience was very good"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoZlFXWjVNelY1UVRnd2IycHBZM2xSY1ZSaVJYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer was very impressed with the quality and professionalism of the service department.","key_phrases":["very impressed","quality and professionalism","service department"]},"Ci9DQUlRQUNvZENodHljRjlvT205NU5FbHpSMUV0TUc1cllYTkZSRzFMZGxWRVpVRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":["incorrect-name-on-account-or-correspondence"]},"one_line_summary":"The reviewer points out that their name is Bill, not Deb, indicating a name mix-up by the business.","key_phrases":["My name is Bill, not Deb"]},"Ci9DQUlRQUNvZENodHljRjlvT21odFowTm1NM1V6TmxGQmQzZ3pWbTFGY1U0eFpFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a new van from Deery Brothers.","key_phrases":["Great experience","purchasing our new van"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1d1VHVjZWVGhtYWxSbFZqUmZjek5zWjNCcExYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Colton"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Colton for being personable and pressure-free, calling it the best dealership experience they've ever had.","key_phrases":["Colton was amazing","very personable","no way pushy or made us feel rushed","BEST experience with a dealership we have ever had"]},"Ci9DQUlRQUNvZENodHljRjlvT20wM1VUbG1SRlpHY25OU1EzWjRkWEV4TkVSUWVHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":["Wendy"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience with salesperson Wendy Miller, praising her straightforward approach and speedy processing for their vehicle purchase.","key_phrases":["straightforward and no frills, no nonsense","accurate and speedy processing","would definitely work with Deery Bros again","got just what we needed"]},"Ci9DQUlRQUNvZENodHljRjlvT2poNE5DMXNiRGR3ZUhaRlZHMU1kbVZ0YzIxZlZXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy","professionalism","scheduling"],"entities":{"technicians":["Jim"],"services":["vehicle-service","recall-repair"],"problems":[]},"one_line_summary":"Jim provided kind, professional service and clearly communicated the details and approximate time for a vehicle service and recall visit.","key_phrases":["very kind and informed us","service and recall being done","approximate time to do the work","appreciated his professional manner"]},"Ci9DQUlRQUNvZENodHljRjlvT21GMmNYaG1UVEJTTVRWelMxRlROVEJ2ZW14cWRHYxAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["scheduling","problem_resolution","cleanliness","pricing","professionalism"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","backup-sensor-inspection","air-filter-replacement","car-wash"],"problems":["backup-sensors-not-working","black-grease-left-on-vehicle-exterior","broken-car-wash","unnecessary-upsell-on-air-filter"]},"one_line_summary":"Customer praises the scheduler but is frustrated by forgotten sensor check, grease left on her car, a broken car wash, and an unnecessary upsell on an air filter.","key_phrases":["forgot to check those","black grease on the side of my vehicle","car wash was broken as it is every time","tried to upsell me a $60 filter that was not necessary"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGcE9VSjNXRkZ2Wlc1ZlNsQnVlV05SU1ZKTVJIYxAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["vehicle-diagnostic","engine-repair","fuel-pump-service"],"problems":["car-would-not-stay-running","engine-failure-diagnosis","fuel-pump-replacement"]},"one_line_summary":"Customer is dissatisfied with the dealership's diagnosis, feeling they didn't properly test the vehicle before recommending a new motor.","key_phrases":["car would not stay running","said it needed a new motor","I don't believe they even tested anything","Not impressed"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKUFVuUTJNRTV3Y1haUVdGSmZTMlZ0VEZCdFMxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Steve"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive, pressure-free car buying experience with salesperson Steve.","key_phrases":["great to work with","no pressure","Steve was great"]},"Ci9DQUlRQUNvZENodHljRjlvT21Ga1RGZHBWaTFFUTJwaU5XbFJUMnhpU1dJd1ZrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Chance"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Chance for being exceptional in a very friendly environment.","key_phrases":["salesman was Chance was exceptional","very friendly enviroment"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkVWNtSXlWMjB5VlhVM1VUTnNNR001VTBoS1VuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer consistently receives great service at Deery Brothers Inc.","key_phrases":["Always great service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOR2NtdHdWamxYVVdwNFExaFVNMFpWUkZGZlRXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jim"],"services":["vehicle-sales","vehicle-servicing"],"problems":[]},"one_line_summary":"Customer praises Jim at Deery Brothers Burlington for outstanding customer service and highly recommends him for vehicle sales and servicing.","key_phrases":["outstanding experience","exceptional customer service","highly recommend Jim","wonderful experience they provided"]},"ChdDSUhNMG9nS0VJQ0FnSURfeHVQQm1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the service team for being fast, friendly, and communicative.","key_phrases":["fast and friendly service team","great communication"]},"Ci9DQUlRQUNvZENodHljRjlvT21oNWFGSnpWa3RMVWpWcFoyY3pXVnBSUkVaVlJVRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the friendly staff at Deery Brothers Inc.","key_phrases":["staff was very friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOYU1DMVFTa2wwV0VoUlJIcE1VMVpYV0U1dWJsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Khris","Scott","Rayne"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience working with Khris, Scott, and Rayne, praising their friendliness, professionalism, and communication.","key_phrases":["great to work with","Friendly, professional and prompt communication","would definitely buy from them in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkbmIxVmhXR1pSZUVsT1pWRTJXVTlRTVhadVZWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Carlos had an excellent and professional experience at Deery Brothers Inc.","key_phrases":["experience was excellent","professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCbVdVUXpPV1JzYkRGdVdFNUJZWEZCYzFsa1FYYxAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["problem_resolution","courtesy","professionalism"],"entities":{"technicians":["Jake"],"services":["warranty-service"],"problems":["warranty-issue","previous-upselling-experience"]},"one_line_summary":"Customer who vowed never to return came back for a warranty issue and had a positive experience with Jake, despite a past negative upselling incident.","key_phrases":["I said I would never come back","tried to up sell me several years ago","Jake was very nice","took care of my problem"]},"ChdDSUhNMG9nS0VJQ0FnSUNweHVtM29nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for fast and friendly service.","key_phrases":["great fast friendly service","fast service","friendly service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOU2EwMVZibWhvTlROemQybDNkRlYyYVV0eFVYYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","pricing","professionalism"],"entities":{"technicians":[],"services":["used-truck-sale"],"problems":["birds-nest-in-air-filter","blows-black-smoke","blows-white-smoke","won-t-idle","vehicle-won-t-start"]},"one_line_summary":"Customer bought a $10,000 used 2004 Ford F-250 that immediately developed multiple serious mechanical issues including smoke, idle problems, and ultimately failing to start within a month of purchase.","key_phrases":["nothing but problems since I pulled it off the lot","birds nest in the air filter","blows black smoke at times and white other times","bought a 10k piece of junk"]},"ChZDSUhNMG9nS0VJQ0FnSURmaFBiWmZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Jim"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises service advisor Jim for doing an awesome job and says they would recommend him to friends and family.","key_phrases":["did a awesome job","recommend him to my friends and family","service advisor Jim"]},"ChZDSUhNMG9nS0VJQ0FnSUN6a1l1LVhnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for great and quick service.","key_phrases":["Great service","Quick"]},"Ci9DQUlRQUNvZENodHljRjlvT21aa1FqZG9OMUp0ZEZaM1oxaEdMWEk1WDNOM1kyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["tire-service","oil-change"],"problems":[]},"one_line_summary":"Customer was pleased with the fast turnaround for a tire and oil change service completed in just over an hour.","key_phrases":["awesome job","getting my car in and out","tires and oil change","in a little over an hour"]},"Ci9DQUlRQUNvZENodHljRjlvT21kblRFcEtXR2hTVDFWalgzcGlNbWh0TmtaWlFrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["tire-repair"],"problems":["tire-troubles-while-traveling"]},"one_line_summary":"Travelers experiencing tire trouble were quickly helped and back on the road by Deery Brothers.","key_phrases":["traveling on the road","had tire troubles","up and going in very little time","Thank You so much"]},"Ci9DQUlRQUNvZENodHljRjlvT21Rd1RXNUNSWE01YWtVd1NrMXpSWGwyTVdWWFpuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Rayne"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience with salesperson Rayne, who made the process easy and found her the perfect car.","key_phrases":["wonderful to work with","super easy to work with","got me in the perfect car"]},"Ci9DQUlRQUNvZENodHljRjlvT21GT1dESjJiSEIzTUZkTWQxRm5kVE5UTFZKU1prRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","punctuality","communication","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["disorganized-service-representative","inaccurate-completion-time-estimate","unclear-charges"]},"one_line_summary":"Customer had a generally positive service visit but noted the representative was disorganized, off on the completion time, and needed prompting to explain charges.","key_phrases":["helpful and complete","a bit disorganized","way off in the completion time by 20 minutes","had to ask him to explain my charges"]},"ChZDSUhNMG9nS0VJQ0FnSUN3OTl1dGV3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the great service and attention to detail provided by Deery Brothers Inc.","key_phrases":["Great service","attention to detail"]},"Ci9DQUlRQUNvZENodHljRjlvT2xZdFpXcEZiV2x4Y1RGMmQxTXpjSEZHTWtRM2JHYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Izaih"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer found the dealership fair and praised salesman Izaih for being helpful and accommodating.","key_phrases":["fair to deal with","very helpful and accommodating","Izaih"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWSFdIaE1NbWwyU25kS1FtcEdVVGxyVERKNmJuYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer was satisfied with good service and friendly staff at Deery Brothers Inc.","key_phrases":["Good service","Friendly personal"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4d05sTXRkSE5GZDNSeFJUWmtjekp0UW10eFkxRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":["dishonest-sales-representatives","poor-communication","bad-customer-service-experience"]},"one_line_summary":"Customer reports lying, poor communication, and terrible customer service from sales representatives, vowing never to return.","key_phrases":["lying and lack of communication","customer service is literally that bad","ruined what is supposed to be a good experience","time to clear house and start again"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxV05GZEJZWFl3U1VOZk0zZFZZVUZYUVUxcE1sRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":["dishonest-sales-representatives","poor-communication","disrespectful-customer-service"]},"one_line_summary":"Customer had a deeply negative experience with disrespectful and dishonest sales representatives despite liking the vehicle itself.","key_phrases":["tell you one thing and it will be another","disrespect and lack of communication","sorry excuse for sales representatives","find people with better manners and that are truthful"]},"ChdDSUhNMG9nS0VJQ0FnSUNsMGFDTzZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","cleanliness"],"entities":{"technicians":[],"services":["car-service","car-wash","vacuuming"],"problems":[]},"one_line_summary":"Customer loves getting her car serviced at Deery Brothers, praising the quick and professional service and the complimentary car wash and vacuuming.","key_phrases":["Always quick, professional, and thorough","car wash and vaccuming is the best surprise","love getting my car serviced at Deery Brothers"]},"ChdDSUhNMG9nS0VJQ0FnSURNeVpEeWlBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the great service and clean waiting area at Deery Brothers Inc.","key_phrases":["great service","nice clean area to wait in"]},"ChdDSUhNMG9nS0VJQ0FnSUN6MHJxVTFRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for its professionalism and clear communication about vehicle service.","key_phrases":["Professional Busy","Taking care of customers","being precise as to what is being done with your vehicle"]},"Ci9DQUlRQUNvZENodHljRjlvT25KU1YzZElNalI2YVV4RlptZHZjMGh6Y25CVFlrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Amanda"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with Amanda at Deery Brothers Inc.","key_phrases":["Amanda was great","Thanks!"]},"ChdDSUhNMG9nS0VJQ0FnSURUN3FydTlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the service exceptional and the team easy to work with.","key_phrases":["Exceptional service","Easy to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCbFptZHJNVGN5WlRSMVMyRlNjR05MZFdkb2FVRRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["courtesy","responsiveness","scheduling"],"entities":{"technicians":[],"services":["recall-repair"],"problems":["recall-part-not-in-stock","over-a-month-wait-for-recall-part"]},"one_line_summary":"Customer is frustrated by a month-long wait for a recall part despite the recall being old, though staff were friendly and polite.","key_phrases":["over a month for part","recall is old","why are parts not on hand","all personal are very friendly and polite"]},"ChZDSUhNMG9nS0VJQ0FnSUNMcWNYLWJBEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["scheduling","punctuality","communication"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was quickly accommodated and appreciated being informed about the service timeline and future maintenance needs.","key_phrases":["got me in right away","didn't take very long","went over everything with me","when things would need to be done"]},"ChdDSUhNMG9nS0VJQ0FnSURIczdhVzB3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff for being friendly and communicating clearly.","key_phrases":["Everyone is so nice","explains things clearly"]},"Ci9DQUlRQUNvZENodHljRjlvT201MFNVZDJNV3g2VDBJelFXUTFNRVZKWHpGUWJHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Rayne","Keven"],"services":["new-vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises sales associate Rayne for his RAV4 knowledge and finance rep Keven for exceptional service during her vehicle purchase.","key_phrases":["very knowledgeable with the RAV4","answered all of my questions","top tier staff","found my current dream car"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGWE5WVmpibkJwUTJndFRUZFFSVVl0WlRGWVluYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer had a terrific visit with friendly, knowledgeable staff and quick, excellent service.","key_phrases":["overall experience was terrific","staff were friendly","service was quick and excellent","evident how knowledgeable the staff were"]},"Ci9DQUlRQUNvZENodHljRjlvT25GdFVtRlFPRmxOUjI5T1RVbE5abkZYWkdWZlVrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer is very happy with the staff at Deery Brothers West Burlington who helped her get into a new car she loves.","key_phrases":["people were excellent","got me into my new car","I love it"]},"Ci9DQUlRQUNvZENodHljRjlvT25jMk1UUTRPRmxSYmxSNFMxRkllREkyZFU1dlEzYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["scheduling","courtesy","communication"],"entities":{"technicians":[],"services":["appointment-scheduling"],"problems":[]},"one_line_summary":"Customer appreciated the quick scheduling, pleasant staff, and willingness to answer questions.","key_phrases":["quick appointment scheduling","pleasant employees","take the time to answer questions"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCQ01sSmxlSGRYTnpsRGNWUnFUbWRCV2xGMFNsRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Isaiah"],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer is excited about their truck purchase in progress and praises Isaiah and the non-pushy sales team.","key_phrases":["loving our truck before we even have it","ISAIAH awesome","no one has been pushy or false","Can't wait to finish"]},"Ci9DQUlRQUNvZENodHljRjlvT21sUWNHMVVjVnBrZVVKZlpGTjFlRmxQY0VoWE4yYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found staff polite and courteous with reasonable pricing.","key_phrases":["polite and courteous","Price was reasonable"]},"Ci9DQUlRQUNvZENodHljRjlvT21Ock5scEJkMGxWWmxoVVNrVkliVzk0UVVSV2MwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for their courteous staff and reliable service.","key_phrases":["Courteous people","reliable service"]},"ChdDSUhNMG9nS0VJYUVvSl9Rc3R5cnVRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","scheduling"],"entities":{"technicians":["Wendy"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great, quick car-buying experience with Wendy and appreciated the fair pricing.","key_phrases":["Great experience with Wendy","Fair pricing","quick in and out buying experience"]},"ChZDSUhNMG9nS0VPM1VyY1NoaGZ6dGZ3EAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["collision-repair","vehicle-damage-assessment"],"problems":["rear-lift-gate-damaged-in-collision-with-garage-door"]},"one_line_summary":"Staff quickly assessed and planned repairs for a vehicle's rear lift gate damaged in a garage door collision, leaving the customer very grateful.","key_phrases":["very ably helped me and my vehicle","rear lift was sprung in a collision with our garage door","quickly assessed the damage and put together a plan of repair","Very grateful for the presence and support"]},"ChZDSUhNMG9nS0VOV2dpN21aNnNHeUl3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience at Deery Brothers, praising the environment and staff.","key_phrases":["very nice place","good people"]},"ChdDSUhNMG9nS0VNcTEtYlRhNHNIcWdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Scott"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer drove 6 hours to buy from Deery Brothers and praised Scott and the team for making the process easy, recommending the dealership to everyone.","key_phrases":["made it so easy to buy","drove 6 hrs and will gladly do it again","recommend this family owned dealership to everyone","Thanks Scott and all the Derry crew"]},"ChZDSUhNMG9nS0VMMm10T1dNeFpmNlVnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["used-truck-purchase"],"problems":[]},"one_line_summary":"Customer found the truck they wanted at a fair price with a smooth transaction.","key_phrases":["found the truck I wanted","fair price","everything went smoothly"]},"ChZDSUhNMG9nS0VMZkJtNXFKcEtubFpBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Bryon","Julie"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive, no-pressure buying experience and praised salespeople Bryon and Julie for their helpfulness.","key_phrases":["No pressure","Bryon Newberry did a great job","Julie was very helpful","very good"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOUFkxbG9aMDFVVEVGdlVXaEhlVFZRUVdobFMzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Issac"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises sales representative Issac for his helpfulness and extensive car knowledge, highly recommending the dealership.","key_phrases":["really helpful","Knew everything about the car","recommend this place to anyone"]},"ChZDSUhNMG9nS0VJQ0FnTURndEpIUFhnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-services"],"problems":[]},"one_line_summary":"A loyal customer of 30+ years expresses consistent satisfaction with Deery Brothers.","key_phrases":["always pleased with our experience","customers for 30+ years"]},"ChdDSUhNMG9nS0VJQ0FnSURiOVpfNjFRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff to be very nice and helpful during their visit.","key_phrases":["staff is very nice","very helpful"]},"ChZDSUhNMG9nS0VQcS13N2JZNnJMUFFREAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-maintenance","vehicle-repair"],"problems":["vehicle-not-repaired-after-multiple-attempts","returned-vehicle-due-to-unresolved-issue"]},"one_line_summary":"Customer returned a recently purchased vehicle for repairs three times without resolution and ultimately returned the vehicle entirely due to the dealership's failure to fix it.","key_phrases":["told they fixed the vehicle and they did not","giving them 2 more chances","vehicle was never fixed","would never buy from any of their locations again"]},"ChdDSUhNMG9nS0VMVzdoUFRXOUpmXzV3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["recall-service"],"problems":["recall"]},"one_line_summary":"Customer had a perfect recall service experience on her Nissan Sentra, with timely completion and helpful, pleasant staff.","key_phrases":["recall service","Experience perfect","completed in time they quoted","Staff always so helpful and pleasant"]},"ChZDSUhNMG9nS0VKUzhxb3FzX3JqOFZnEAE":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-repair"],"problems":["pre-existing-vehicle-issue-not-repaired-prior-to-sale","sales-dismissed-customer-complaint-blaming-weather"]},"one_line_summary":"Customer reports that a known vehicle issue raised before purchase was dismissed by sales and should have been repaired at no charge.","key_phrases":["sales blew me off blaming weather","should have been repaired for free","issue was addressed w sales prior to purchasing","service was good"]},"ChZDSUhNMG9nS0VJQ0FnSUN6NE5HU0d3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer is very happy with the thorough and excellent service received at Deery Brothers.","key_phrases":["very thorough job","A+++","very happy with it","service went well"]},"ChdDSUhNMG9nS0VLN0ppZDY4dVl5bnFRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Sally had a very positive experience at Deery Brothers, praising the friendly and knowledgeable staff.","key_phrases":["friendly, knowledgeable","very lovely experience","thank you muchly"]},"ChZDSUhNMG9nS0VJQ0FnSUNYekxHckxREAE":{"sentiment":"positive","sentiment_score":0.35,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["car-service"],"problems":["unexpected-charge-for-service-expected-to-be-free"]},"one_line_summary":"Customer had a generally great experience but was unexpectedly charged for a service they believed would be free.","key_phrases":["great experience","would free and ended up getting charged","unexpected charge"]},"ChdDSUhNMG9nS0VJQ0FnSUNqOFlDMHlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","punctuality"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer praises the fast, courteous service and thorough explanation of work done on their car.","key_phrases":["fast","kind","explained everything they did on my car"]},"ChZDSUhNMG9nS0VKejV4OV9GcGFxRGZnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["warranty-service"],"problems":["warranty-not-honored"]},"one_line_summary":"Customer accuses Deery Brothers of failing to honor their warranties despite claiming to be helpful.","key_phrases":["RIP OFFS","here to help","DO NOT HOLD TRUE TO THEIR WARRANTIES"]},"ChZDSUhNMG9nS0VMbUIxS09uMkxMRlBREAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["used-car-sale"],"problems":["valve-stem-caps-glued-on-preventing-tire-inflation","flat-tire"]},"one_line_summary":"Customer bought a Ford Explorer and discovered all four valve stem caps were glued on, preventing them from airing up tires after a flat.","key_phrases":["glued all 4 caps on the valve stems","could not get them off to air my tires","got a flat tire","awful"]},"ChZDSUhNMG9nS0VJQ0FnTURJdEsyV0t3EAE":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["responsiveness","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["oil-change"],"problems":["oil-change-light-not-reset-after-service"]},"one_line_summary":"Customer praised quick service and friendly staff but noted the oil change light was not reset after the visit.","key_phrases":["Quick Service","Friendly Staff","forgot to reset the oil change light"]},"ChdDSUhNMG9nS0VORE94NUNQaXNpUzNRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for consistently excellent service that exceeds expectations.","key_phrases":["Excellent service","goes above and beyond","Always"]},"ChdDSUhNMG9nS0VNdlV0ZDJWcXRmUWxnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a fast, positive car-buying experience with a great deal and friendly staff.","key_phrases":["great deal in record time","Wonderful place","awesome people","out of there"]},"ChdDSUhNMG9nS0VOVFdtNVNYdmJpWHRRRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["tire-service","car-detailing"],"problems":["tires-not-cleaned-or-shined-after-service"]},"one_line_summary":"Customer is dissatisfied with the tire cleaning/shining quality and says they will not return.","key_phrases":["tires don't even shine","never comin back","380 n tires","Clean again"]},"ChZDSUhNMG9nS0VJT2s0c3JabGRyYWVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praised the friendly staff and appreciated that they worked out payment details near closing time.","key_phrases":["friendly establishment","plenty of helpful people","worked out payment even though it was close time","overall great business"]},"ChZDSUhNMG9nS0VOV043ZFM1X1A2bEt3EAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","pricing","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Craig"],"services":["used-car-sales","auto-financing"],"problems":["approved-for-wrong-vehicle","exceeded-budget-requirements","excessive-down-payment","ignored-stated-requirements","private-information-left-unsecured"]},"one_line_summary":"Customer is deeply dissatisfied after being approved for a vehicle outside her stated budget and requirements, and having her private information left exposed on a desk.","key_phrases":["not the price range I needed to stay in","None of that was listen to","private information was laid open on his desk","wasting my and my family's time"]},"ChZDSUhNMG9nS0VMVHV4cnZBeXFxaWVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"The customer had a positive experience, praising the staff for being kind and providing quick service.","key_phrases":["very kind","quick service"]},"ChZDSUhNMG9nS0VQZXFvNW1RMHM3b0NBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for consistently good service and quick turnaround times.","key_phrases":["always doing a good job","in and out in a timely matter"]},"ChZDSUhNMG9nS0VJQ0FnSUNmaXZYdE9REAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the friendly and knowledgeable staff at Deery Brothers Inc.","key_phrases":["Friendly","knowledgeable staff"]},"ChdDSUhNMG9nS0VJQ0FnSUN5azd6LXhRRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["pricing","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["wiper-blade-repair","vehicle-diagnosis"],"problems":["loose-bolts-on-wiper-blades"]},"one_line_summary":"Customer was satisfied with the quick wiper blade fix but felt the diagnostic charge for loose bolts was a bit high.","key_phrases":["in and out","fixed my wiper blades","cost me a little much to diagnose loose bolts","good service"]},"ChdDSUhNMG9nS0VJQ0FnSUNMbDVyVTJ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience from start to finish and praised the entire team.","key_phrases":["Great job from time i arrived until I left","Thanks to the entire team"]},"ChdDSUhNMG9nS0VMSDByYWZtci15MnlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jake"],"services":["internet-sales","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a seamless remote vehicle purchase experience thanks to excellent communication from Jake and the entire Deery Brothers team.","key_phrases":["Top notch communication","distant purchase a total breeze","staff worked seamlessly","very pleasant experience"]},"ChdDSUhNMG9nS0VJQ0FnSURnNW96aS1RRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["extended-warranty-repair","manifold-repair"],"problems":["manifold-repair-not-honored-under-extended-warranty","overcharged-for-warranty-covered-repair"]},"one_line_summary":"Customer claims Deery Brothers refused to honor her extended warranty on a manifold repair, charging $1500 before another dealership covered it under warranty.","key_phrases":["tried to soak me of every penny","manifold was not covered","another dealership gladly honored the warranty","accused them of warranty fraud"]},"ChdDSUhNMG9nS0VNdWhsLTJjeHBhaDVRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Jim"],"services":[],"problems":[]},"one_line_summary":"Customer praises Jim for being great and bringing extensive experience to the dealership.","key_phrases":["Jim was great","brings in lot of experience"]},"ChZDSUhNMG9nS0VOUG5xWW44MjVXSWFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Rayne"],"services":["truck-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had an excellent truck-buying experience at Deery Brothers, praising salesperson Rayne and the finance team for making it happen.","key_phrases":["they worked with us on getting our truck","great guy to work with","they made it happen","We love our truck"]},"ChdDSUhNMG9nS0VPcVRtLU9uNktpRjVRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["vehicle-diagnostic","auto-service"],"problems":[]},"one_line_summary":"Customer had a smooth, on-time service appointment with continuous text updates and a clear diagnostic explanation.","key_phrases":["service started immediately","text updates continuously","diagnostic findings were fully explained","check out was fast and easy"]},"ChZDSUhNMG9nS0VLeURwTnlYdlBPRk9REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jake"],"services":["service-department"],"problems":["customer-upset-while-preparing-to-leave-for-az"]},"one_line_summary":"Customer praises Jake for his patience and the overall great service department during a stressful time.","key_phrases":["so patient with me","so upset","great service department","leave for AZ"]},"ChdDSUhNMG9nS0VJQ0FnTURnaWF6ajBBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales-consultation"],"problems":[]},"one_line_summary":"Customer felt welcomed and appreciated the friendly, detailed vehicle presentation from the sales team.","key_phrases":["very friendly","descriptive and in depth on the vehicle","made me feel welcome"]},"ChdDSUhNMG9nS0VJYlJ1LVAzMHJTaDhnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Craig"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy experience working with Craig at Deery Brothers.","key_phrases":["everything went smooth","easy to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURQd2RMQ3dRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the polite, attentive staff and timely completion of service.","key_phrases":["polite, attentive","got right to work","completed in a timely manner"]},"ChdDSUhNMG9nS0VPV2dpNjc0amNXenFRRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":[],"services":["used-car-trade-in","used-car-sales"],"problems":["lowball-trade-in-offer","staff-unprofessional-behavior","lack-of-pricing-transparency"]},"one_line_summary":"Customer accuses Deery Brothers of deliberately lowballing trade-in offers while paying employees to browse social media instead of working.","key_phrases":["deliberately lowball people","pay their Workers to sit on their phone and go through Facebook","see how much they really paid for it","I would never recommend this Place"]},"ChdDSUhNMG9nS0VLV1d5Yno1alpmamd3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer traveled three hours and had a smooth, well-prepared car buying experience at Deery Brothers.","key_phrases":["great experience all around","traveled three hours","everything was prepared for us on arrival","definitely worth the trip"]},"ChdDSUhNMG9nS0VJQ0FnSUR2NDVpY3B3RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer reports their car was serviced promptly and in a timely manner.","key_phrases":["taken care of in a timely manner"]},"ChZDSUhNMG9nS0VJQ0FnTUNZaHZtWE5nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Steve"],"services":["new-car-sales","vehicle-delivery","car-feature-walkthrough"],"problems":["difficulty-finding-specific-trim-level-and-color-combination-at-local-dealerships","previous-dealership-unable-to-fulfill-order-after-two-months"]},"one_line_summary":"A Chicago customer drove 3.5 hours to Deery after local dealers failed to source her exact car, and was highly impressed by sales rep Steve's communication, honesty, and thorough delivery walkthrough.","key_phrases":["exact car that I wanted already headed their way","very communicative, honest, and made me feel like he valued my business","spent probably close to an hour showing me some of the key features","next time he needs a new car, he'll consider buying it from Deery"]},"ChdDSUhNMG9nS0VJQ0FnTUNZb3Vmdm53RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with friendly and helpful staff at Deery Brothers Inc.","key_phrases":["Great people","Friendly and helpful"]},"ChZDSUhNMG9nS0VJQ0FnTUNZMU9pRVd3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["used-vehicle-trade-in","truck-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience with a fair trade-in deal and a great pickup truck purchase.","key_phrases":["fair trade","great pickup"]},"ChdDSUhNMG9nS0VJQ0FnTUNZcU9UMjdnRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["scheduling","problem_resolution"],"entities":{"technicians":[],"services":["warranty-service"],"problems":["warranty-promises-not-honored","difficult-scheduling"]},"one_line_summary":"Customer reports broken warranty promises and extremely difficult scheduling for service under warranty.","key_phrases":["under warranty","unable to follow through with promises","scheduling service is a nightmare"]},"ChdDSUhNMG9nS0VJQ0FnSURMcXFiV2lnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience praising the friendly and helpful staff at Deery Brothers Inc.","key_phrases":["very friendly and helpful","all personnel"]},"ChZDSUhNMG9nS0VJQ0FnTURvMV9tS2Z3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, straightforward car-buying transaction that matched what was discussed over the phone.","key_phrases":["great experience","all as discussed over the phone","no nonsense transaction","would highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTURvODR1a3F3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Rayne"],"services":["remote-vehicle-purchase","vehicle-delivery"],"problems":["stress-of-buying-a-vehicle-sight-unseen-remotely"]},"one_line_summary":"Carlos had a seamless remote buying experience with Rayne Schmitz, who communicated consistently throughout the process and even after the sale.","key_phrases":["fantastic remote buying experience","kept in constant communication (even on his day off!)","buying sight unseen can be stressful","great resource even after the sale"]},"ChZDSUhNMG9nS0VJQ0FnTURvODk2MGZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["post-sales-support"],"problems":[]},"one_line_summary":"Customer visited for post-sales questions and found the staff very helpful and friendly.","key_phrases":["post-sales questions","very helpful and friendly","Staff were helpful"]},"ChZDSUhNMG9nS0VJQ0FnTURveTdxMVZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["service-visit"],"problems":[]},"one_line_summary":"Customer rates their recent service visit as the best they have ever had.","key_phrases":["Best service visit ever"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3bGVPZk13EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff at Deery Brothers to be pleasant and understanding.","key_phrases":["very pleasant","understanding"]},"ChdDSUhNMG9nS0VJQ0FnTURvN1lyOGlRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["key-making"],"problems":[]},"one_line_summary":"Customer had a new key made and found the staff pleasant to work with.","key_phrases":["new key made","people were pleasant to work with"]},"ChdDSUhNMG9nS0VJQ0FnTURvb2Z1R2lnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","responsiveness","professionalism"],"entities":{"technicians":["Jim"],"services":["vehicle-service"],"problems":["car-needed-service-ahead-of-scheduled-appointment"]},"one_line_summary":"The dealership accommodated an early service appointment a week ahead of schedule, and Jim provided an outstanding experience.","key_phrases":["got me in a whole week early","driving back on the road","Jim is incredible to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURYbE1iN3d3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","problem_resolution","communication"],"entities":{"technicians":["Jessica"],"services":["car-diagnostics"],"problems":["unknown-car-issue"]},"one_line_summary":"Customer praised the friendly staff, especially Jessica, for successfully diagnosing her car issue and making her feel comfortable despite limited automotive knowledge.","key_phrases":["tried very hard to find out what was wrong","so very pleasant","good experience for someone who is pretty dumb about this stuff","Everyone was super nice"]},"ChdDSUhNMG9nS0VJQ0FnTUNvdGFueDJRRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["pricing","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["warranty-work","software-reload"],"problems":["charged-for-software-reload-that-should-have-been-covered-under-warranty"]},"one_line_summary":"Customer was unexpectedly charged $170 for a software reload during warranty work, vowing never to return for purchases or service.","key_phrases":["charged me $170 further reloading the software","it was suppose to already have","Never be handled again","They got the second star by the employees"]},"ChZDSUhNMG9nS0VJQ0FnTUNvNHNfd1B3EAE":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["communication","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["key-programming"],"problems":["key-programming-took-longer-than-estimated","no-proactive-updates-on-service-status"]},"one_line_summary":"Customer praised the quality of key programming work but was disappointed by the lack of proactive communication and a longer-than-expected wait time.","key_phrases":["told it would take about an hour","ended up taking almost two hours","no update until I texted","communication could be better"]},"ChdDSUhNMG9nS0VJQ0FnSUNHdVAySmhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":[]},"one_line_summary":"Customer had a great experience with helpful staff who clearly communicated repair needs and parts arrival timelines.","key_phrases":["Great experience","Informed of any problems and how to correct them","how long for repair parts to arrive","Everyone very helpful and informative"]},"ChdDSUhNMG9nS0VJQ0FnTUNvNkl5bXBnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer found Deery Brothers easy to work with and very friendly.","key_phrases":["very easy to work with","very friendly"]},"ChZDSUhNMG9nS0VJQ0FnTURJc2FTQVR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience at Deery Brothers, praising the friendly, knowledgeable, and low-pressure staff while celebrating their new Traverse.","key_phrases":["wonderful dealership experience","low pressure and high on respect","couldn't have asked for a better car buying experience","love our new Traverse"]},"ChZDSUhNMG9nS0VJQ0FnSUNaME5fRVlnEAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Amanda"],"services":["service-notifications-app","customer-service"],"problems":["unable-to-reply-to-in-progress-notifications-app","online-communication-issues"]},"one_line_summary":"Customer praises Amanda's quick service but flags recurring issues with the dealership's in-progress notifications app.","key_phrases":["Working with Amanda is always a pleasure","notifications app needs some work","second time I've not been able to reply","took care of things very quickly"]},"ChdDSUhNMG9nS0VJQ0FnTURJdXV5SmxBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Iziah"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a wonderful experience at Deery Brothers, praising salesperson Iziah for being knowledgeable and professional.","key_phrases":["wonderful experience","very knowledgeable and professional","Iziah was wonderful"]},"ChdDSUhNMG9nS0VJQ0FnTURJcU9xNTZRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praised the excellent service and friendly staff at Deery Brothers Inc.","key_phrases":["Excellent service","friendly staff"]},"ChZDSUhNMG9nS0VJQ0FnTUNJODVQVFlnEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","professionalism","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Tyler"],"services":["used-car-purchase","vehicle-inspection"],"problems":["key-error-car-won-t-start","tires-with-large-gouges-deemed-unsafe","failed-to-negotiate-price","no-resolution-of-post-sale-issues"]},"one_line_summary":"Customer paid full asking price for a used 2021 Nissan Altima that had a recurring key error and dangerously gouged tires that passed inspection, with no corrective action taken by the dealer.","key_phrases":["HANDING THEM A CASHIERS CHECK FOR THEIR FULL ASKING PRICE","tires have large gouges out of the sides","made 0 effort to correct any of the issues","DO NOT buy from them"]},"ChZDSUhNMG9nS0VJQ0FnSURfeE9XNkVnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was satisfied with a pleasant technician, prompt work, and enjoyable complimentary snacks in the waiting area.","key_phrases":["very pleasant","promptly done","popcorn and hot chocolate","I am satisfied"]},"ChZDSUhNMG9nS0VJQ0FnTUNJNDcybU13EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Colton"],"services":["car-dealership-sales"],"problems":[]},"one_line_summary":"Customer praises helpful and courteous staff, particularly Colton, and enjoys the complimentary popcorn.","key_phrases":["Helpful and courteous staff","Colton took great care of us","they have popcorn"]},"ChZDSUhNMG9nS0VJQ0FnTUNJa1pHdkd3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","scheduling","pricing","problem_resolution"],"entities":{"technicians":[],"services":["recall-repair"],"problems":["recall-part-not-in-stock","unnecessary-90-mile-round-trip","poor-pre-appointment-communication"]},"one_line_summary":"Customer drove 90 miles for a recall appointment only to find the part wasn't in stock, criticizing the dealership for failing to communicate ahead of time.","key_phrases":["90 mile round trip","recall part has to be ordered","should have called me ahead of time","over priced joke of a place"]},"ChdDSUhNMG9nS0VJQ0FnTUNJOGEtSnlRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Ivan"],"services":["vehicle-lease"],"problems":[]},"one_line_summary":"Customer had a smooth and positive leasing experience working with Ivan, who was helpful throughout the process.","key_phrases":["He was great","Very helpful throughout the whole lease process","worked with Ivan"]},"ChdDSUhNMG9nS0VJQ0FnTUNJNXEzRnFRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["service-recommendations","vehicle-maintenance"],"problems":[]},"one_line_summary":"Customer appreciated the written service recommendations with clear explanations, finding them more effective than verbal communication alone.","key_phrases":["Additional Service Recommendations with the reason why's","Very straightforward","having it written out is better"]},"ChZDSUhNMG9nS0VJQ0FnSUR2NnNYWFNREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","cleanliness"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer praises the friendly staff, great service, and very clean shop at Deery Brothers Inc.","key_phrases":["Very nice people to deal with","They treat you like a person","Great service","Very clean shop"]},"ChdDSUhNMG9nS0VJQ0FnTUNJOU95QXB3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Jim"],"services":["mazda-vehicle-service"],"problems":["vehicle-needed-to-be-returned-to-road-worthy-condition"]},"one_line_summary":"Customer praises Jim and the office staff for making the Mazda service process easy and enjoyable at Deery Brothers.","key_phrases":["Jim has been great with everything","getting my Mazda back on the road has been easy","office staff are personable and helpful","really happy with the level of service"]},"ChdDSUhNMG9nS0VJQ0FnTUNJNkoycWtnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Rayne"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Rayne provided patient and helpful service during the customer's first vehicle purchase, leaving them eager to return.","key_phrases":["very patient and helpful","first vehicle","staff always made sure I was helped","definitely return for my next vehicle"]},"ChZDSUhNMG9nS0VJQ0FnTUR3NjdUOE1nEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","responsiveness"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer was pleased that their oil change was completed quickly and ahead of schedule.","key_phrases":["quick","earlier than expected","Oil changed"]},"ChdDSUhNMG9nS0VJQ0FnTUR3bmI2YzdBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer highly recommends Deery Brothers for their consistently responsive service.","key_phrases":["always responsive to our service needs","recommend them to anybody in their service area"]},"ChZDSUhNMG9nS0VJQ0FnSURfeUo2V1JREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the timely service and courteous, professional staff at Deery Brothers.","key_phrases":["performed on time","very courteous and professional","staff was very courteous"]},"ChdDSUhNMG9nS0VJQ0FnTUR3dGIyRW5nRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a very good service experience at Deery Brothers Inc.","key_phrases":["Very good service"]},"ChZDSUhNMG9nS0VJQ0FnTUR3cWJ5QlpREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Jim"],"services":["electronic-diagnosis"],"problems":["electronic-issue"]},"one_line_summary":"Jim and his staff successfully diagnosed an electronic issue and kept the customer well-informed throughout the process.","key_phrases":["locate electronic issue","regular updates on findings","answered my questions expediently and professionally"]},"ChdDSUhNMG9nS0VJQ0FnTUR3cWFhTHFRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Rayne"],"services":["new-car-sale"],"problems":[]},"one_line_summary":"Customer's daughter is thrilled with her new car purchase, with thanks given to sales rep Rayne.","key_phrases":["my daughter loves her new car","Thanks Rayne"]},"ChZDSUhNMG9nS0VJQ0FnTUR3dklUYlFREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Rayne"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Rayne for his knowledge, friendliness, and notably ethical no-pressure sales approach.","key_phrases":["very nice to work with","knowledgable and friendly","his ethics and how he applied no pressure","pressure is the quickest way to turn me off a dealership"]},"ChZDSUhNMG9nS0VJQ0FnTUR3MEx1c09REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Rayne"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises young salesman Rayne for his impressive product knowledge and top-notch customer service.","key_phrases":["Rayne is amazing sales guy","he knows his job very well","Customer service topnotch","for his young age"]},"ChZDSUhNMG9nS0VJQ0FnSUNiNS1Ub2RREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["scheduling","punctuality","problem_resolution","pricing"],"entities":{"technicians":[],"services":["power-seat-repair","warranty-service"],"problems":["power-seat-not-working-properly"]},"one_line_summary":"Customer had a malfunctioning power seat on a Toyota Avalon fixed at no charge with prompt, ready service upon arrival.","key_phrases":["power seat not working properly","service department was ready when I arrived","fixed the problem for no charge"]},"ChZDSUhNMG9nS0VJQ0FnTUN3MTZHdE9REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Anya"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Salesperson Anya made the car-buying process easy and enjoyable by listening attentively to the customer's needs.","key_phrases":["Anya was very sweet","taking the time to listen and understand my needs","made the buying process a beeeze"]},"ChZDSUhNMG9nS0VJQ0FnTUN3aHBqZFpBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rayne"],"services":["out-of-state-trade","used-car-sale"],"problems":[]},"one_line_summary":"Customer praised Rayne S for making an out-of-state trade and vehicle sale smooth and easy.","key_phrases":["great to work with","out of state trade and sale easy","Rayne S was great"]},"ChZDSUhNMG9nS0VJQ0FnTUN3OHEtS1BREAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","communication","pricing","problem_resolution"],"entities":{"technicians":[],"services":["car-repair","shuttle-service"],"problems":[]},"one_line_summary":"Customer praised polite staff, clear communication, and complimentary shuttle service, though the repair cost was higher than expected.","key_phrases":["people was very polite","come out explain everything to me","gave me a ride to and from","spending more money than I had thought"]},"ChdDSUhNMG9nS0VJQ0FnTUN3MG82QXpRRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Rayne"],"services":["vehicle-purchase","extended-warranty"],"problems":["pushy-extended-warranty-upsell"]},"one_line_summary":"Customer had a great overall experience but found the Finance Manager overly pushy regarding the extended warranty, while praising salesman Rayne Schmitz.","key_phrases":["a bit pushy about the extended warranty","Our salesman Rayne Schmitz was terrific","Everything was great"]},"ChZDSUhNMG9nS0VJQ0FnTUN3NklmWUVBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Preston","Rayne"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Preston and Rayne for making the car-buying process easy and enjoyable.","key_phrases":["Preston & Rayne were AMAZINGGG","got me into something I actually liked","made the process a breeze"]},"ChZDSUhNMG9nS0VJQ0FnTURReDhHeU5BEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":["Cody"],"services":["used-car-sale","warranty-service"],"problems":["broken-seat-not-repaired-before-purchase","warranty-promise-not-honored"]},"one_line_summary":"Customer was sold a Jeep with a broken seat and alleges the salesperson's promise to cover the repair under warranty was not honored.","key_phrases":["seat was already broken","covered under my warranty in 30 days","can't fix it unless I pay for it","whole process was a mess"]},"ChdDSUhNMG9nS0VJQ0FnTURRczhtM3BnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was very pleased with the service and plans to recommend the business to others.","key_phrases":["every thing went fine","looks like a good job","did an excellent job","let everyone know"]},"ChdDSUhNMG9nS0VJQ0FnTURReDg2QTFBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for being honest and highly responsive.","key_phrases":["straight shooters","very responsive"]},"ChZDSUhNMG9nS0VJQ0FnTURRZzcyZU9nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Preston"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience thanks to Preston making the process enjoyable.","key_phrases":["absolutely wonderful to deal with","made process enjoyable","Preston"]},"ChdDSUhNMG9nS0VJQ0FnTURReWI3NTF3RRAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["collision-repair","deer-damage-repair"],"problems":["front-bumper-did-not-fit-properly-after-collision-repair","dealership-deducted-2500-from-trade-in-value-due-to-poor-repair-quality"]},"one_line_summary":"A longtime loyal customer is abandoning Deery Brothers collision center after a deer-strike repair left the front bumper ill-fitting and required insurance intervention to correct.","key_phrases":["front bumper didn't fit","quality has definitely taking a hit","2500 off the trade in allowance","used to be one of the best"]},"ChZDSUhNMG9nS0VJQ0FnTURRbHNpYUFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Tyler","Mark"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises sales consultant Tyler and sales manager Mark for helping them get the car and deal they wanted.","key_phrases":["helped us get the car and the deal we wanted","Kudos to Mark","follow through","Shop Deery Brothers for sure"]},"ChZDSUhNMG9nS0VJQ0FnTURRLW8ycUNBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer received quick and friendly service at Deery Brothers Inc.","key_phrases":["Quick friendly service"]},"ChZDSUhNMG9nS0VJQ0FnTUNRajdYVkdBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer found the car-buying process at Deery Brothers stress-free and efficient, leaving happy with a new car.","key_phrases":["Buying a new car can be stressful, but Deery Bros. makes it easier","They knew why we were there","Came together and we had a new car","Love it"]},"ChdDSUhNMG9nS0VJQ0FnTUNRbWJ5RS1RRRAB":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["professionalism","problem_resolution","courtesy","communication"],"entities":{"technicians":["Jake","Brandon"],"services":["new-car-sales","transmission-repair","financing"],"problems":["totaled-vehicle-replacement","transmission-issue"]},"one_line_summary":"Customer praised sales staff Jake and Brandon and the service team for handling a transmission issue, but was put off by a rude finance person.","key_phrases":["phenomenal to work with","gone above and beyond","very rude and condescending","only thing deterring me from returning"]},"ChdDSUhNMG9nS0VJQ0FnTUNRbnZ6a2tnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","courtesy","cleanliness","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises easy scheduling, friendly staff, a comfortable lounge, and confidence in the care of their vehicle.","key_phrases":["easy to get an appointment","staff is friendly and helpful","lounge is comfortable","vehicle is in safe hands"]},"ChdDSUhNMG9nS0VJQ0FnTUNRaHF6RnVBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Anya"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praised the friendly, professional, and pressure-free sales experience and committed to buying all future vehicles from Deery Brothers.","key_phrases":["super friendly, professional and personable","didn't try and pressure me","buy all of my vehicles from now on","very polite"]},"ChZDSUhNMG9nS0VJQ0FnTUNRbXZ2aEVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Demetrius"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Demetrius helped the customer find their ideal car with professionalism and patience, earning a strong recommendation for Deery Brothers.","key_phrases":["helped us find our forever car","professional and patient","100% would recommend Deery Brothers"]},"ChdDSUhNMG9nS0VJQ0FnTUNRX01HMnRRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["driver-assistance-system-repair","dealer-service"],"problems":["driver-assistance-program-malfunction"]},"one_line_summary":"A customer praises Deery Brothers' technician and service team for successfully resolving a complex driver assistance system issue through persistence and manufacturer connections.","key_phrases":["difficult problem to solve","driver assistance program","persisted till it was solved","Deery has the team and the connections to succeed"]},"ChdDSUhNMG9nS0VJQ0FnTUNRbXJ5S3lBRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["problem_resolution","scheduling"],"entities":{"technicians":[],"services":["warranty-repair","rental-car"],"problems":["truck-repair-needed"]},"one_line_summary":"Customer had truck repair covered under warranty and was provided a rental car during the service.","key_phrases":["handled under warranty","given a rental car","truck was in the shop"]},"ChdDSUhNMG9nS0VJQ0FnTUNReE1IQXBnRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a pleasant car-buying experience, purchasing the specific vehicle they found on Car Gurus.","key_phrases":["overall pleasant experience","extremely pleasant and very tolerant","came in to look at a specific car","that is what I purchased"]},"ChdDSUhNMG9nS0VJQ0FnTUNRalBQSWtRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience, praising good service and polite staff at Deery Brothers Inc.","key_phrases":["Good Service","very polite"]},"ChZDSUhNMG9nS0VJQ0FnTUNRMk5DZk9BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","communication","professionalism","scheduling"],"entities":{"technicians":[],"services":["vehicle-purchase","trade-in","out-of-state-purchase","financing"],"problems":[]},"one_line_summary":"Customer traveled from out of state and had a smooth, pressure-free buying experience with a below-MSRP price and fair trade-in value.","key_phrases":["well below MSRP","KBB value for my trade","no pushy salesman or finance department","no forced add ons or protection packages"]},"ChZDSUhNMG9nS0VJQ0FnTUNRdUp1Slp3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ivan"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer enjoys visiting the dealership and has a warm ongoing relationship with his salesman Ivan.","key_phrases":["friendly and polite people","visit with Ivan my salesman","always have a good laugh","catch up on things"]},"ChdDSUhNMG9nS0VJQ0FnTUNRLU5TRG9BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience describing the staff as prompt, helpful, pleasant, and efficient.","key_phrases":["Great experience","Prompt, helpful, pleasant and efficient","Thank you everyone who helped me"]},"ChdDSUhNMG9nS0VJQ0FnTURndS02WjRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","pricing"],"entities":{"technicians":["Lauren"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises sales associate Lauren for being kind, attentive, and helping find the right vehicle within budget.","key_phrases":["super kind, attentive, and overall excellent at her job","listened to my needs","exactly what I was looking for within my budget","explaining and exploring every option"]},"ChdDSUhNMG9nS0VJQ0FnTURnMjRhbm5nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive first experience starting the new car purchase process, praising professional contract handling.","key_phrases":["starting the purchase of a new car","handled perfectly and professionally","first contract"]},"ChdDSUhNMG9nS0VJQ0FnTURnMjctMTdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Betty had an excellent experience with friendly staff and outstanding service at Deery Brothers.","key_phrases":["Could not have any better service","Very friendly people"]},"ChZDSUhNMG9nS0VJQ0FnTURnNnEzYkF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","scheduling","courtesy"],"entities":{"technicians":[],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the friendly service, best pricing, and timely delivery of their new 2025 Nissan Murano at Deery Brothers.","key_phrases":["best price from the start","satisfied my every request and more","car was ready when I requested it","Love my new 2025 Murano"]},"ChdDSUhNMG9nS0VJQ0FnTURnOXVUUnNnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","scheduling","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["tire-rotation","brake-inspection","air-filter-inspection"],"problems":["front-brakes-nearing-replacement-threshold"]},"one_line_summary":"Customer had a smooth and efficient Saturday service appointment including tire rotation and a thorough inspection completed within an hour.","key_phrases":["tire rotation was quick","brought our air filters in to show us","brakes gonna need replaced on the front","out the door all within about an hour"]},"ChZDSUhNMG9nS0VJQ0FnSUNuaU9DTWNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","punctuality"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a fast, friendly oil change experience with thorough explanations and highly recommends the business.","key_phrases":["customer service was amazing","quick oil change","very thorough with their explanations","definitely would recommend"]},"ChZDSUhNMG9nS0VJQ0FnTURnM3NhbU9nEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jim"],"services":["recall-repair"],"problems":[]},"one_line_summary":"Customer praises efficient recall work and compliments Jim for being friendly and professional.","key_phrases":["efficient recall work","very friendly and professional"]},"ChZDSUhNMG9nS0VJQ0FnTURnaXBqbENBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"The customer is highly satisfied with their car and considers Deery Brothers their exclusive dealership.","key_phrases":["The car looks awsome","The only place we go"]},"ChdDSUhNMG9nS0VJQ0FnTURnbElELW5RRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Steve"],"services":["test-drive","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an easy and painless car buying experience and strongly recommends sales rep Steve Donald.","key_phrases":["easy test drive","helpful purchase process","easier and painless than expected","Recommend Steve Donald"]},"ChdDSUhNMG9nS0VJQ0FnTUNnNy15RTBRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a fast and pleasant experience, purchasing a new car the same day they visited.","key_phrases":["very nice people","very quick service","left with a new car the same day"]},"ChZDSUhNMG9nS0VJQ0FnTUNnNy1pRWV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praised the fast, friendly service and great overall customer experience at Deery Brothers.","key_phrases":["great customer service","super friendly","very fast working"]},"ChZDSUhNMG9nS0VJQ0FnSUNieUllLVhBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience praising the service and staff at Deery Brothers Inc.","key_phrases":["great service","good people"]},"ChZDSUhNMG9nS0VJQ0FnTUNnMmRESGRBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff to be very helpful during their visit to Deery Brothers Inc.","key_phrases":["very helpful","staff was very helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUQzOV8yRkJnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":["Amanda"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was fully satisfied with timely service and praised staff member Amanda for being friendly and helpful.","key_phrases":["completed on time","complete satisfaction","friendly and helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUNycUxhbDRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer enthusiastically praises the service at Deery Brothers as awesome and outstanding.","key_phrases":["Awesome service","outstanding service"]},"ChZDSUhNMG9nS0VJQ0FnSURyeDliZkV3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently receives fast and great service at Deery Brothers Inc.","key_phrases":["always great","fast service"]},"ChZDSUhNMG9nS0VJQ0FnTUNndnRUX1JBEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","communication","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["engine-repair","vehicle-service"],"problems":["engine-failure-after-previous-repair","blown-engine","no-warranty-support","no-rental-car-offered","no-estimated-completion-date"]},"one_line_summary":"Customer had a recurring engine failure after paying over $1000 for repairs, with no warranty support, no communication on timeline, and no rental car options offered.","key_phrases":["engine stopped working again","weren't sure why nor stand behind the previous warranty","couldn't communicate an estimated completion date","decided to transfer to another shop"]},"ChZDSUhNMG9nS0VJQ0FnTUNnbHJxbU9REAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Isaiah"],"services":["car-purchase","finance-paperwork"],"problems":["excessive-paperwork-time","car-delivered-with-half-tank-of-gas"]},"one_line_summary":"Customer had a positive experience with salesman Isaiah but was frustrated by lengthy paperwork and a car delivered with only a half tank of gas.","key_phrases":["very friendly and helpful","paperwork not taken over 1.5 hours","full tank of gas instead of half","would recommend Isaiah and Deery Brothers"]},"ChZDSUhNMG9nS0VJQ0FnTUNna3B2aFdBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","courtesy","technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["recall-service","vehicle-inspection","fluid-flush"],"problems":["recall-repair","fluid-changes-needed-at-142k-miles"]},"one_line_summary":"Customer brought in a 2015 Nissan Rogue for recall service and was impressed by the clean facility, friendly staff, complimentary inspection, and overall experience at Deery Brothers West Burlington.","key_phrases":["recall service","inspection of the vehicle at no charge","Place is very clean","personal are friendly and knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnTUNnN09laVJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Clint"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises excellent service and specifically highlights Clint as outstanding at his job.","key_phrases":["service was excellent","Clint is so awesome at his job"]},"ChZDSUhNMG9nS0VJQ0FnTUNneXJpRURREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a good experience and found all staff polite and professional.","key_phrases":["polite and professional","good experience","Everybody was polite"]},"ChdDSUhNMG9nS0VJQ0FnTUNBMDRXdTZ3RRAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["problem_resolution","professionalism","courtesy","communication","cleanliness"],"entities":{"technicians":["Craig"],"services":["used-car-purchase","tire-replacement","brake-inspection"],"problems":["worn-inner-brakes","damaged-rotors","tires-in-yellow-condition","vehicle-sold-in-unsafe-condition"]},"one_line_summary":"Customer bought a used vehicle and discovered unsafe tires and severely worn brakes within a month, frustrated by Deery Brothers' refusal to accept third-party inspection photos, though salesman Craig was praised for excellent service and the dealership was clean and friendly.","key_phrases":["ALL 4 of the INNER brakes were so worn out","not drivable until the work is done","will not accept pictures from my service guy","Craig was very polite and still treated me with care"]},"ChdDSUhNMG9nS0VJQ0FnTUNnckpEcW1BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Anthony"],"services":["new-car-purchase","crv-exl-sales"],"problems":[]},"one_line_summary":"A loyal customer purchased their third Honda CRV EXL from Deery Brothers, praising sales associate Anthony for consistently excellent service.","key_phrases":["3rd CRV EXL","worked with Anthony each time","awesome and answered all our questions","really love the CRV"]},"ChdDSUhNMG9nS0VJQ0FnTUNnek5MMW53RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jim"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with Jim, praising his politeness, kindness, and professionalism.","key_phrases":["great experience with jim","very polite, kind & professional"]},"ChdDSUhNMG9nS0VJQ0FnTUNnNk9hMzJ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","scheduling"],"entities":{"technicians":["Craig"],"services":["work-van-purchase","new-vehicle-sales"],"problems":[]},"one_line_summary":"Craig provided fast, professional, and helpful service that led to a new work van purchase the very next day.","key_phrases":["very helpful, professional, and quick","there the next day","shaking on a new van purchase","doesn't get much better than that"]},"ChZDSUhNMG9nS0VJQ0FnSUNUb0lYdlFnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A long-time repeat customer praises Deery Brothers for consistently good service and fair prices.","key_phrases":["purchased many vehicles","Always good service","good prices","over the years"]},"ChZDSUhNMG9nS0VJQ0FnTUNnNkxhVU93EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the excellent communication and friendly staff at Deery Brothers Inc.","key_phrases":["Excellent communication","Friendly personnel"]},"ChdDSUhNMG9nS0VJQ0FnTURBOThhanFnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the Deery Brothers service department for being easy, quick, friendly, and going above and beyond.","key_phrases":["easy, quick and friendly","go above and beyond","taking care of their customers"]},"ChZDSUhNMG9nS0VJQ0FnSURiMzgyc1V3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","shuttle-service"],"problems":[]},"one_line_summary":"Customer had an oil change and tire rotation, and appreciated being driven to a restaurant for breakfast while waiting.","key_phrases":["oil change and rotated tires","driver took us to a restaurant","while we waited"]},"ChdDSUhNMG9nS0VJQ0FnTURBODZUOXl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","scheduling","punctuality"],"entities":{"technicians":["Amanda"],"services":["service-appointment"],"problems":[]},"one_line_summary":"Customer praised a smooth, timely service appointment with excellent communication from Amanda.","key_phrases":["appointment was well done","finished in great time","kept informed the entire time","a plus for the dealership"]},"ChdDSUhNMG9nS0VJQ0FnTURBenVUMC13RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","responsiveness","scheduling","courtesy"],"entities":{"technicians":["Steve","Brandon"],"services":["used-car-purchase","trade-in-appraisal","extended-warranty","auto-financing"],"problems":[]},"one_line_summary":"Customer had a smooth and pleasant car-buying experience, completing a purchase with trade-in and financing in about four hours.","key_phrases":["Steve had the car ready","rapidly made a deal","purchased an extended warranty","Very pleasant experience"]},"ChZDSUhNMG9nS0VJQ0FnTURBOHNYWkt3EAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","title-registration"],"problems":["expired-temp-tag","no-response-on-title-registration-status","unanswered-follow-up-communications"]},"one_line_summary":"Customer had a smooth sale but is frustrated by over a week of no answers regarding an expired temp tag and unresponsive dealership staff.","key_phrases":["temp tag has expired","texted the sales manager with no reply","A week went by and nothing","The dealership has dropped the ball"]},"ChdDSUhNMG9nS0VJQ0FnTURBMW9QMy1nRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism","problem_resolution","scheduling"],"entities":{"technicians":["Jake"],"services":["truck-repair","engine-diagnostic"],"problems":["check-engine-light"]},"one_line_summary":"Customer was highly satisfied with the quick and courteous service that resolved a check engine light issue on their truck.","key_phrases":["kind enough to get me out the door quickly","wait on parts took a day","finished in less than 2 hours","no more engine light"]},"ChZDSUhNMG9nS0VJQ0FnTURBMW9EZ0VnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Craig"],"services":["used-car-sales","vehicle-selection"],"problems":[]},"one_line_summary":"Craig listened to the customer's needs, prepared three vehicles to test drive, and successfully helped them bring one home.","key_phrases":["Craig heard me","had 3 ready for me to drive n choose from","we were able to communicate","brought one home"]},"ChdDSUhNMG9nS0VJQ0FnTURBNUpuYTlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication","courtesy"],"entities":{"technicians":["Ivan"],"services":["used-car-purchase","toyota-corolla-hybrid"],"problems":[]},"one_line_summary":"Customer had a seamless and pressure-free experience purchasing a 2022 Toyota Corolla Hybrid, praising salesman Ivan for his transparency and professionalism.","key_phrases":["priced as advertised","made the whole process painless","not pushy and very up front","definitely recommend Deery Brothers"]},"ChZDSUhNMG9nS0VJQ0FnSURUOHVXbll3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","punctuality"],"entities":{"technicians":["Jake"],"services":["gmc-service"],"problems":[]},"one_line_summary":"Customer praised the fast service and excellent communication from GMC manager Jake throughout the process.","key_phrases":["very quick service","very good at communicating","Jake the GMC manager","during the process"]},"ChdDSUhNMG9nS0VJQ0FnTUNBb0xLcW9RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["truck-trade-in","new-truck-purchase"],"problems":["major-vehicle-breakdown"]},"one_line_summary":"Customer experienced a major breakdown and was able to immediately trade in for a new truck.","key_phrases":["major break down","trade for a new truck instantly","Job well done"]},"ChZDSUhNMG9nS0VJQ0FnSURmaC1XR2R3EAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was pleased with the vehicle service but frustrated that no staff member could change the TV channel in the waiting area.","key_phrases":["very pleased with the vehicle service","no one knew how to change channels","asked 6 people","tv in the waiting area"]},"ChdDSUhNMG9nS0VJQ0FnTUNBdzhXdDF3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase","gmc-sierra-sales"],"problems":[]},"one_line_summary":"Customer was very satisfied with the sales process when purchasing a 2025 GMC Sierra at Deery Brothers.","key_phrases":["recently purchased a 2025 GMC Sierra","very satisfied with the sales process","Deery Brothers"]},"ChdDSUhNMG9nS0VJQ0FnTUNBaWNLN3d3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":["Jake","Byron"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Jake and Byron made the car-buying process quick, easy, and painless, finding exactly what the customer wanted.","key_phrases":["did a great job","had exactly what I was looking for","quick, easy and painless","made the purchase quick"]},"ChZDSUhNMG9nS0VJQ0FnSURfdDZDR0h3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience with good pricing and friendly staff at Deery Brothers.","key_phrases":["good price","good people to work with","Give them a call"]},"ChZDSUhNMG9nS0VJQ0FnSUN0bjVYd2ZREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["heated-steering-wheel-installation","column-repair"],"problems":["steering-column-collapse-during-heated-steering-wheel-installation","bolt-issue-during-installation"]},"one_line_summary":"A potentially serious steering column collapse during heated steering wheel installation was resolved in a week instead of the expected six months, leaving the customer very satisfied.","key_phrases":["something that could have been bad turned into good","collapse my column","could have taken 6 months they got it in a week","very happy and satisfied"]},"ChdDSUhNMG9nS0VJQ0FnTUNBbG9uQnZ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Jake"],"services":["spark-plug-inspection","ignition-coil-replacement"],"problems":["unnecessary-spark-plug-replacement-concern"]},"one_line_summary":"Customer praises Jake and his technician for their integrity in correctly identifying that spark plugs did not need replacement.","key_phrases":["showed great integrity","spark plugs were fine and no need to be changed","pass my feelings along to the Tech","ignition coils were changed"]},"ChZDSUhNMG9nS0VJQ0FnSUNULXFQTk5nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","cleanliness","courtesy"],"entities":{"technicians":[],"services":["mazda-service","recall-work"],"problems":[]},"one_line_summary":"Customer had a highly positive experience at the Mazda service department, praising friendly staff, faster-than-expected recall work, and a clean lounge.","key_phrases":["quicker than I expected","very clean and accommodating","super kind and sweet","overall great service"]},"ChdDSUhNMG9nS0VJQ0FnTUNBeXFXZDN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","responsiveness","professionalism"],"entities":{"technicians":[],"services":["car-inspection","shuttle-service"],"problems":[]},"one_line_summary":"Out-of-town customers were delighted by the service department's friendliness and above-and-beyond shuttle service during their car inspection.","key_phrases":["friendly and helpful","drove us over to shopping and picked us up","great tour of the beautiful Mississippi River","Never thought I'd look forward to getting my car inspected"]},"ChdDSUhNMG9nS0VJQ0FnTUNBME9IbDN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Craig"],"services":["car-buying","vehicle-financing"],"problems":[]},"one_line_summary":"Customer and husband had an outstanding car buying experience with Craig and the entire team, praising professionalism and a stress-free process.","key_phrases":["one of the best car buying experiences he's ever had","took the anxiety out of car buying","professional, friendly, knowledgeable","great to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURfXzZTdGpRRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Brandon"],"services":["used-car-purchase"],"problems":["check-engine-light-came-on-after-purchase","check-engine-light-triggered-when-filling-up-with-gas"]},"one_line_summary":"Salesman Brandon was exceptional and drove the purchase decision, but the check engine light came on before the customer even got home.","key_phrases":["Brandon was exceptional","Because of him I completed my purchase","check engine light came on","came on when we filled up with gas"]},"ChZDSUhNMG9nS0VJQ0FnTUNBNEs2RU1REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Amanda"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Amanda and the technicians for doing a great job.","key_phrases":["Amanda was awesome","Techs did a great job","Thanks!"]},"ChZDSUhNMG9nS0VJQ0FnTUNBd0lHck5BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the service staff at Deery Brothers as awesome.","key_phrases":["Awesome service staff"]},"ChdDSUhNMG9nS0VJQ0FnSURfMTdxdzhBRRAB":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["pricing","problem_resolution","cleanliness","communication"],"entities":{"technicians":[],"services":["extended-warranty","vehicle-inspection","car-wash"],"problems":["warranty-not-valid-due-to-vehicle-mileage","paid-171-diagnostic-fee-with-no-resolution","extra-3-000-warranty-not-honored"]},"one_line_summary":"Customer paid $3,000 extra for a warranty that was deemed invalid due to mileage, was charged $171 for an inspection, and left dissatisfied to seek service elsewhere.","key_phrases":["paid an extra 3k for a warranty","warranty wasn't valid because of the mileage","paid $171 to have my car looked at","spray it down with water for a car wash"]},"ChZDSUhNMG9nS0VJQ0FnSUNIOXBEelN3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer's car was serviced on time and returned faster than expected.","key_phrases":["in when promised","delivered quicker than promised","great job"]},"ChZDSUhNMG9nS0VJQ0FnSURfaDhmcFVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer is very happy with their vehicle purchase experience and loves their new Toyota Sequoia.","key_phrases":["Great place to purchase a vehicle","Love my Sequoia"]},"ChdDSUhNMG9nS0VJQ0FnSURfaGNLNHhnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Amanda"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises service advisor Amanda for excellent communication, courtesy, and professionalism throughout the vehicle service process.","key_phrases":["fantastic job communicating","from the moment I drop my vehicle off till the time I pick it up","courteous and professional"]},"ChdDSUhNMG9nS0VJQ0FnSURfNFp5ZHh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience with a helpful and patient salesman.","key_phrases":["very helpful and patient","overall a positive experience"]},"ChdDSUhNMG9nS0VJQ0FnSURfMnZQb19BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Byron","Brad"],"services":["new-car-purchase","nissan-rogue-rock-creek"],"problems":[]},"one_line_summary":"A loyal repeat customer praises their fifth vehicle purchase at Deery Brothers, highlighting great service from salesperson Byron and a pleasant meeting with owner Brad Deery.","key_phrases":["did a great job","5th vehicle purchase from Derry Brothers","just bought a new Nissan Rogue Rock Creek","very nice person"]},"ChdDSUhNMG9nS0VJQ0FnSUNfajdieDJnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a very positive experience at Deery Brothers and would recommend them to anyone looking for a new car.","key_phrases":["very good experience","everyone was friendly and helpful","would recommend them to anyone","looking for a new car"]},"ChdDSUhNMG9nS0VJQ0FnSURfd3F1b2t3RRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["punctuality","professionalism","cleanliness"],"entities":{"technicians":["Jim"],"services":["vehicle-service"],"problems":["car-not-washed-after-service","no-complimentary-wash-voucher-provided"]},"one_line_summary":"Customer praised Jim's timely service but was disappointed that their car was not washed and no wash voucher was provided.","key_phrases":["did what was needed and in a timely manner","Jim did a great job","didn't get my car washed","no paper to get it done later"]},"ChdDSUhNMG9nS0VJQ0FnSURfZ29qd3pBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer found the buying process quick, efficient, and easy to navigate with helpful staff.","key_phrases":["quick and efficient","easy to work with","process was quick"]},"ChZDSUhNMG9nS0VJQ0FnSURfeVAzUVlnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Chance"],"services":["used-vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a pleasant, low-pressure buying experience with salesman Chance and a helpful finance manager, and would return to purchase again.","key_phrases":["pleasant experience buying a vehicle","No high pressure","really good care of us","tip top shape"]},"ChZDSUhNMG9nS0VJQ0FnSURfb0tLOVlREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Byron","Kevin"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, pressure-free car buying experience with Byron and Kevin, completed in about an hour.","key_phrases":["great experience with Byron and Kevin","no one was pushy","process was very smooth","in and out in about an hour"]},"ChZDSUhNMG9nS0VJQ0FnSURfc0lqa2FREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","punctuality"],"entities":{"technicians":[],"services":["battery-replacement","service-drive"],"problems":["dead-or-failing-battery"]},"one_line_summary":"Customer pulled into the service drive for a battery replacement and was in and out within 2 hours.","key_phrases":["replace my battery","got my vehicle right in","done within 2 hours","pull into the service drive"]},"ChdDSUhNMG9nS0VJQ0FnSUNfazhLcjFnRRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["problem_resolution","communication"],"entities":{"technicians":[],"services":["oil-change","vehicle-inspection"],"problems":["requested-inspection-was-ignored-during-oil-change-service"]},"one_line_summary":"Customer's requested inspection was completely overlooked during their oil change visit.","key_phrases":["asked to have something checked out","never looked at","got my oil changed"]},"ChdDSUhNMG9nS0VJQ0FnSUNfMC12YWxnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Anya"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a very positive experience with sales associate Anya, praising her helpfulness and the friendly atmosphere.","key_phrases":["very happy with our experience","helpful and friendly atmosphere","experience with Anya"]},"ChZDSUhNMG9nS0VJQ0FnSUNfczZYalNnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience, praising the staff for being helpful and very friendly.","key_phrases":["very helpful","extremely nice"]},"ChdDSUhNMG9nS0VJQ0FnSURLdXZHRXRBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["new-car-purchase","car-servicing"],"problems":[]},"one_line_summary":"Customer feels treated like a VIP and has remained loyal for both car purchase and ongoing service over the past year.","key_phrases":["Excellent service from the moment I got there","make me feel like a VIP","quality service","continued to have my car serviced there"]},"ChZDSUhNMG9nS0VJQ0FnSUNfMXBQQ1pnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive buying experience with good pricing and friendly sales associates.","key_phrases":["Good price","easy purchase process","friendly sales associates"]},"ChZDSUhNMG9nS0VJQ0FnSUNfN0pqYkpBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Wendy"],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"Customer highly recommends Deery Brothers in Burlington, praising sales rep Wendy Miller and the finance team for exceeding expectations.","key_phrases":["went up and beyond my expectations","Wendy Miller was very understanding and great to work with","don't go anywhere else","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURmbDRXVzdRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised good communication and timely completion of service.","key_phrases":["Good communication","done in a timely manner"]},"ChdDSUhNMG9nS0VJQ0FnSURmM1l1VXlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for consistently great vehicle service and knowledgeable, skilled mechanics.","key_phrases":["great service on my vehicles","staff is knowledgeable","mechanics have always done an amazing job"]},"ChZDSUhNMG9nS0VJQ0FnSURmMWZ1VEpnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":["unspecified-vehicle-problem-while-away-from-home"]},"one_line_summary":"A customer far from home had a vehicle problem and was pleased with the prompt repair service.","key_phrases":["far from home","repaired it promptly","Pleased with their service","had a problem with my vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSURmOGV5aEZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Bradon"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer highly recommends salesperson Bradon Jarvis for making the car buying process easy and enjoyable.","key_phrases":["Go see Bradon Jarvis","He's the best","makes the car buying thing a breeze"]},"ChdDSUhNMG9nS0VJQ0FnSURUbE1UenFRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer consistently receives thorough and fast service and is very appreciative.","key_phrases":["thorough and fast","always been","much appreciated"]},"ChdDSUhNMG9nS0VJQ0FnSUNyeDk2aHZ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["tire-installation","transmission-fluid-change","transmission-filter-change"],"problems":[]},"one_line_summary":"Customer praised the professionalism and quality of work for a tire purchase and transmission fluid and filter change.","key_phrases":["very professional","amazing job","four brand new tires","transmission fluid and filter change"]},"ChdDSUhNMG9nS0VJQ0FnSURmLUtxV2hBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["cvt-transmission-service"],"problems":[]},"one_line_summary":"Customer had a CVT transmission oil change and found the overall experience very professional.","key_phrases":["CVT transmission oil changed","very professional","experience was very professional"]},"ChZDSUhNMG9nS0VJQ0FnSURmeUtQOUNREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praised the sales representative for being knowledgeable and well prepared.","key_phrases":["knowledgeable","well prepared","sales representative"]},"ChdDSUhNMG9nS0VJQ0FnSUNmX1pPa3BnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ivan"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience buying at Deery Brothers and praises salesperson Ivan.","key_phrases":["Great dealership","Ivan, he is awesome","will definitely buy here again"]},"ChZDSUhNMG9nS0VJQ0FnSUNkbFpxRVl3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer had an oil change and tire rotation completed efficiently in under 45 minutes.","key_phrases":["oil change and tire rotation","in and out within 45 minutes"]},"ChZDSUhNMG9nS0VJQ0FnSUNmclktTUtREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Craig"],"services":["vehicle-trade-in","new-vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer was very pleased with a smooth car-buying experience including a fair trade-in offer, fair pricing, and quick financing and paperwork.","key_phrases":["very pleased with the total experience","fair offer for my trade","price for the new one was a fair price","Financing and paperwork was as quick as I've experienced"]},"ChdDSUhNMG9nS0VJQ0FnSUNmaGNiZGd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["collision-repair","body-work"],"problems":["passenger-side-damage-from-collision"]},"one_line_summary":"Customer's severely damaged passenger side was restored so flawlessly after a collision that she couldn't tell it had ever been hit, and the car was also cleaned inside and out.","key_phrases":["whole passenger side destroyed","look like it never happened","couldn't tell","one of the best experiences I have ever had"]},"ChZDSUhNMG9nS0VJQ0FnSUNmMXVpc1RREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing"],"entities":{"technicians":["Steve"],"services":["mazda-cx30-purchase"],"problems":[]},"one_line_summary":"Customer thanks Steve for a great deal on a Mazda CX-30, which his wife loves, and plans to return for a future purchase.","key_phrases":["great deal on the CX30","the wife loves it","I will be back when I am ready to purchase my next vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNmaXV5U09BEAE":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["scheduling","cleanliness","pricing","communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["tire-installation","wheel-alignment"],"problems":["unclear-check-in-process","no-staff-greeting-on-arrival"]},"one_line_summary":"Customer found scheduling easy and pricing fair for new tires and alignment, but was frustrated by an unclear check-in process requiring visits to three different staff members.","key_phrases":["easy to get scheduled","comparable in price","not really clear as to what area I was to check in","went to three different people before I was at the right check-in"]},"ChZDSUhNMG9nS0VJQ0FnSUNmekpQdlF3EAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","responsiveness","problem_resolution","scheduling","professionalism"],"entities":{"technicians":[],"services":["used-car-sale","nissan-service","recall-service"],"problems":["car-sold-with-open-recalls","refused-service-appointment","staff-lack-product-knowledge","no-follow-up-contact"]},"one_line_summary":"Customer reports being sold a Nissan with open recalls, being refused service, and experiencing unresponsive and unknowledgeable staff.","key_phrases":["sold me a Nissan car with open recalls","don't have such a specialist","completely incompetent in sales","No one contacted me"]},"ChZDSUhNMG9nS0VJQ0FnSUR2cmRmb2JnEAE":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["battery-replacement","vehicle-repair"],"problems":["unresolved-car-problem-requiring-local-repair-after-battery-replacement"]},"one_line_summary":"Customer's car issue was not resolved after a battery replacement at Deery Brothers, requiring them to seek a local repair elsewhere.","key_phrases":["changed the battery but that didn't fix the problem","had to take it locally to have it fixed","having trouble with the car"]},"ChZDSUhNMG9nS0VJQ0FnSUR2d2FpZU9BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience, praising the professionalism and courtesy of the staff at Deery Brothers Inc.","key_phrases":["Very professional","very courteous"]},"ChdDSUhNMG9nS0VJQ0FnSUR2dnY3VG1BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality","courtesy"],"entities":{"technicians":[],"services":["battery-check","battery-replacement"],"problems":["battery-issue"]},"one_line_summary":"Customer was accommodated without an appointment for a battery check and replacement, completed in about an hour with great service.","key_phrases":["without an appointment","battery check and new battery","an hour total","very good customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUR2MnBMY0RnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic 5-star endorsement of the work and service at Deery Brothers.","key_phrases":["Great work/service","keep it goin"]},"ChdDSUhNMG9nS0VJQ0FnSUR2OE0yVnZRRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","pricing","professionalism"],"entities":{"technicians":[],"services":["recall-service"],"problems":["recall-not-honored","charged-for-unnecessary-services"]},"one_line_summary":"Customer reports that Deery Brothers refused to honor a recall and attempted to charge for unnecessary repairs.","key_phrases":["not honor the recall","tried to charge us for things that didn't need done","would not do business again"]},"ChZDSUhNMG9nS0VJQ0FnSUN2MmN5Y1FBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":[],"services":["new-car-purchase","test-drive","mazda-cx-5-sales"],"problems":[]},"one_line_summary":"Customer had a pressure-free, positive experience purchasing a new Mazda CX-5 and highly recommends the dealership.","key_phrases":["not your typical car buying experience","very patient and not high pressure","fantastic car buying experience","would highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUN2eGNPNVhnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":["Justin"],"services":["vehicle-diagnostics","vehicle-repair"],"problems":[]},"one_line_summary":"Technician Justin gave a thorough explanation of diagnostic findings and both immediate and upcoming repair needs.","key_phrases":["detailed explanation of the diagnostics","repairs that were needed immediately","those that would soon be necessary"]},"ChZDSUhNMG9nS0VJQ0FnSUN2MXNqRVBBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Byron","Jake"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Byron and Jake for delivering the best car buying experience they have ever had.","key_phrases":["best car buying experience","bar none","Thank you Byron and Jake"]},"ChZDSUhNMG9nS0VJQ0FnSUN2cHFHaU5nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the staff for being friendly, knowledgeable, and professional, expressing full trust in their expertise and workmanship.","key_phrases":["friendly, knowledgeable and very professional","trust their expertise","trust their workmanship"]},"ChZDSUhNMG9nS0VJQ0FnSUN2aXMyRUN3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["used-car-search","vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with staff who helped them find exactly the vehicle they were looking for.","key_phrases":["Awesome people to deal with","helped me find just what I was looking for"]},"ChZDSUhNMG9nS0VJQ0FnSURIdGQtcWRnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the friendly service, comfortable waiting area, and good communication during their visit.","key_phrases":["Friendly service","comfortable waiting area","kept me informed of the situation"]},"ChdDSUhNMG9nS0VJQ0FnSUNoMjd6ZmtRRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism","communication"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-financing"],"problems":["flood-damaged-vehicle","failed-speakers","rusted-tie-rods-and-cv-joints","holes-in-mufflers","bad-wheel-bearing","unsafe-to-drive"]},"one_line_summary":"Customer bought a used vehicle that turned out to have extensive flood damage and safety-critical mechanical failures, and feels the dealership should never have sold it.","key_phrases":["sitting in flood water","not safe to drive","should have never been for sale","lose my tire anytime"]},"ChdDSUhNMG9nS0VJQ0FnSURQNzdfOG5nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication","courtesy"],"entities":{"technicians":["Steve"],"services":["new-vehicle-purchase","toyota-rav4-sale"],"problems":[]},"one_line_summary":"A former auto dealer praises Deery Brothers for transparent pricing, no forced add-ons, and exceptional service from Steve Donald during a RAV4 purchase.","key_phrases":["do not overcharge with forced add-ons or fees","quick, easy and transparent","staying past close on a Friday eve","old school values that are appreciated"]},"ChdDSUhNMG9nS0VJQ0FnSUN2Z05hMGdBRRAB":{"sentiment":"positive","sentiment_score":0.3,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Rayne"],"services":["car-dealership-visit"],"problems":["excessive-wait-time"]},"one_line_summary":"Customer praised staff member Rayne but was frustrated by the excessive time spent at the dealership.","key_phrases":["Rayne was great","time we were there was way too long"]},"ChZDSUhNMG9nS0VJQ0FnSURQaGJ1VWNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","punctuality"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":[]},"one_line_summary":"The service advisor handled the repair professionally, kept the customer informed, and completed the work ahead of schedule.","key_phrases":["professionally handled my issue","kept me informed throughout the process","completed earlier than promised","very satisfied with my overall experience"]},"ChZDSUhNMG9nS0VJQ0FnSURqbFB2VEJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for fast and reliable service.","key_phrases":["Fast/reliable service"]},"ChZDSUhNMG9nS0VJQ0FnSURQdnRIR0xBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a quick and easy car buying experience completed within a couple of hours.","key_phrases":["very easy","all done within a couple hours","it was great"]},"ChZDSUhNMG9nS0VJQ0FnSURQNXNHYmVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["body-shop-repair"],"problems":[]},"one_line_summary":"Customer highly praises the body shop for top quality work and friendly, accommodating staff.","key_phrases":["best in the area","very accommodating","friendly staff","top quality work"]},"ChdDSUhNMG9nS0VJQ0FnSURQLUp2LXV3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","professionalism","scheduling"],"entities":{"technicians":[],"services":["walk-in-service"],"problems":[]},"one_line_summary":"Customer walked in without an appointment and was promptly and professionally taken care of by the service team.","key_phrases":["unannounced and without an appointment","taken care of promptly without hesitation","courteous and professional","couldn't really have asked for anything more"]},"ChdDSUhNMG9nS0VJQ0FnSUNqM2JEdXR3RRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":["tire-rotation","recall-work"],"problems":[]},"one_line_summary":"Customer brought vehicle in for a tire rotation and recalls the service positively.","key_phrases":["took in for recall work","took in for tire rotation"]},"ChZDSUhNMG9nS0VJQ0FnSUNQamRfR1Z3EAE":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["professionalism","communication","pricing"],"entities":{"technicians":["Anya"],"services":["new-car-purchase"],"problems":["did-not-receive-full-tank-of-gas-at-delivery"]},"one_line_summary":"Customer had a smooth and positive car-buying experience with Anya Clark but was disappointed to leave without a full tank of gas.","key_phrases":["Great experience from 1st contact","Anya Clark was amazing","Smooth and simple process","didn't leave the lot with a full tank of gas"]},"ChdDSUhNMG9nS0VJQ0FnSUNQdGQzYTVRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["scheduling","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["recall-repair","mazda-service"],"problems":["recall-repair-needed-on-mazda"]},"one_line_summary":"Customer had a Mazda recall repair completed quickly and praised the easy scheduling and courteous staff.","key_phrases":["recall repair","easy to make and get an appointment quickly","courteous and friendly","problem was resolved quickly"]},"ChZDSUhNMG9nS0VJQ0FnSUNQbGMzNk5nEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Jim"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Jim for helpful service and the team for completing work ahead of schedule.","key_phrases":["very helpful in providing service","completed the work ahead of schedule"]},"ChdDSUhNMG9nS0VJQ0FnSURyMHVQSmtRRRAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["communication","problem_resolution","responsiveness","professionalism"],"entities":{"technicians":[],"services":["interior-package","exterior-package","interior-air-filter-replacement","vehicle-service-inspection"],"problems":["unanswered-follow-up-question-from-previous-visit","confusion-over-interior-vs-exterior-package-purchase","unexplained-700-service-recommendations","2-5-hour-wait-time"]},"one_line_summary":"Customer was disappointed by lack of follow-up, confusion over purchased packages, and unexplained $700 service recommendations during a 2.5-hour visit.","key_phrases":["told they would get back to me but no one did","no you bought the exterior then went back and said yes you did","2 1/2 hours","none of this was discussed"]},"ChdDSUhNMG9nS0VJQ0FnSUNQeHAyRnlBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience, praising fair pricing, friendly knowledgeable staff, no pressure, and professionalism.","key_phrases":["Good price","No pressuring","answered all questions","Very professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNIeXRIMF9nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Greg"],"services":["car-sales"],"problems":[]},"one_line_summary":"Salesman Greg provided a pressure-free experience and answered all of the customer's questions.","key_phrases":["wasn't pushy","had answers to all of my questions","great salesman"]},"ChdDSUhNMG9nS0VJQ0FnSUNQdE5DbG1BRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["nissan-rogue-purchase","service-department"],"problems":[]},"one_line_summary":"A repeat customer praises Deery Brothers' service department as the key reason she has purchased two Nissan Rogues there and plans to return.","key_phrases":["not just price but service as well","2nd Nissan Rogue from Derry","service department is great to work with","will buy another car from Derry because of the service department"]},"ChdDSUhNMG9nS0VJQ0FnSUQzcTRHOC1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":["Iziah","Preston","Marc"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing the exact vehicle they wanted at a reasonable price with strong support from three staff members.","key_phrases":["Great Experience getting the exact vehicle I wanted","at a reasonable price","helping me along the entire process","making sure it was ready to go"]},"ChZDSUhNMG9nS0VJQ0FnSUQzaTZlZUp3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Iziah","Preston"],"services":["car-sales"],"problems":[]},"one_line_summary":"Iziah and Preston went above and beyond to help the customer's son get the car he wanted, earning praise for their helpfulness and patience.","key_phrases":["went above and beyond","get my son into the car he wanted","helpful and friendly and patient","Iziah and Preston are the best"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3dGNmc1F3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for making car servicing easy and keeping their vehicle running smoothly.","key_phrases":["makes it easy to keep your car serviced","running smooth","Thanks to all who worked on my car"]},"ChdDSUhNMG9nS0VJQ0FnSUQzMmJIVmxRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rayne"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Rayne for making the car buying process quick and easy and highly recommends Deery Brothers.","key_phrases":["made the process quick and easy","definitely would recommend buying from Deery Brothers"]},"ChdDSUhNMG9nS0VJQ0FnSUQzc3EyZ3p3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["new-nissan-purchase"],"problems":[]},"one_line_summary":"Customer drove 90 minutes to Deery Brothers in West Burlington to get the lowest Nissan price within 250 miles.","key_phrases":["lowest price within 250 miles","drove an hour and a half","highly recommend","deal on some new Nissans"]},"ChdDSUhNMG9nS0VJQ0FnSURVc1pEMzhnRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","problem_resolution","pricing"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":[]},"one_line_summary":"Customer reports quick, effective repair at a reasonable price.","key_phrases":["work was done quickly","problem was corrected","price was reasonable"]},"ChZDSUhNMG9nS0VJQ0FnSUQzeUpyNGJ3EAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":["new-car-purchase","nissan-rogue"],"problems":[]},"one_line_summary":"Customer purchased a new 2024 Nissan Rogue from Deery Brothers Inc.","key_phrases":["Bought a new 2024 Nissan Rogue"]},"ChZDSUhNMG9nS0VJQ0FnSUMzZzdyZ0VREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","punctuality"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer praised knowledgeable associates and quick turnaround for an oil change and tire rotation completed in 45 minutes.","key_phrases":["very knowledgeable and do their job well","oil change and tire rotation","out in 45 minutes"]},"ChZDSUhNMG9nS0VJQ0FnSUMzenFINWVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, pressure-free new vehicle purchase with paperwork ready at pickup.","key_phrases":["smooth, quick process","no pressure","paperwork ready","in and out"]},"ChZDSUhNMG9nS0VJQ0FnSUMzcXNDTGRBEAE":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["radio-reprogramming","gps-service"],"problems":["gps-settings-changed-after-service-visit","service-writer-redirected-customer-instead-of-resolving-issue","truck-not-returned-to-original-settings"]},"one_line_summary":"Customer was dissatisfied that their truck's GPS settings were changed during service and the service writer failed to resolve the issue directly, requiring another salesman to reprogram the radio.","key_phrases":["GPS on my truck was changed","sent me up front to find my salesman who was off","did come out to the truck and reprogram the radio","returned my truck to me with everything set up as it was"]},"ChZDSUhNMG9nS0VJQ0FnSUMzNFBDMmN3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":["Jake"],"services":["car-repair"],"problems":[]},"one_line_summary":"Customer praises Jake in the service department for keeping them well informed throughout their granddaughter's car repair process.","key_phrases":["great job of keeping me informed","progress of my granddaughters car repairs","Jake in service"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3MVBxdS1RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales","vehicle-service"],"problems":[]},"one_line_summary":"Customer praises both the service and sales departments as awesome.","key_phrases":["service and sales department are awesome","awesome"]},"ChdDSUhNMG9nS0VJQ0FnSURwaXR1MWdnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer had a fast, pressure-free oil change and tire rotation with a polite service person.","key_phrases":["in and out within 45 minutes","no pressure to get extra services","very polite and courteous","oil change and tire rotation was fast"]},"ChdDSUhNMG9nS0VJQ0FnSURYeWRhTXNRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Amanda"],"services":[],"problems":[]},"one_line_summary":"Customer praises Amanda for consistently doing a very good job.","key_phrases":["very good job","as always","Amanda"]},"ChZDSUhNMG9nS0VJQ0FnSURYdnZhREJ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Gabrielle is happy with her new car and found the staff very nice and helpful.","key_phrases":["very nice and very helpful","happy with my new car"]},"ChdDSUhNMG9nS0VJQ0FnSURYdnRHSGtnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["vehicle-research-assistance","showroom-visit"],"problems":[]},"one_line_summary":"Staff was happy to show the customer the car model they were researching.","key_phrases":["happy to show me the model car","car I was researching"]},"ChdDSUhNMG9nS0VJQ0FnSURYMHNUVWtBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Preston"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer found exactly the vehicle they wanted at a great price and highly praises salesman Preston.","key_phrases":["exact vehicle I was looking for","fantastic price","Preston was absolutely awesome","Couldn't recommend him enough"]},"ChdDSUhNMG9nS0VJQ0FnSURYb3FyOXhRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","technical_knowledge","communication","pricing"],"entities":{"technicians":[],"services":["brake-diagnostic","brake-service"],"problems":["brake-squeaking","misdiagnosis-requiring-additional-repair-cost","failure-to-perform-initially-requested-brake-replacement"]},"one_line_summary":"Customer paid $500 for a brake lubrication fix that failed within a week, then was charged an additional $670 for the brake replacement they originally requested.","key_phrases":["already paying them 500","asked for an additional 670","I had already asked for","very disappointed in the way I was treated"]},"ChZDSUhNMG9nS0VJQ0FnSURYc3VmTWV3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises the kind, helpful staff and their efficient, quality work.","key_phrases":["kind and super helpful","do their work efficiently and well"]},"ChZDSUhNMG9nS0VJQ0FnSURYMHJ5NmVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":[]},"one_line_summary":"Customer found the repair process smooth and painless with good follow-up communication.","key_phrases":["pain free process","good customer service","follow up through repair"]},"ChdDSUhNMG9nS0VJQ0FnSURYcUx1VS1BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":["recurring-repair-issue-unresolved-by-previous-dealership"]},"one_line_summary":"After three failed repair attempts elsewhere, Deery Brothers fixed the customer's car immediately on their first visit.","key_phrases":["fixed on the spot","had it in for repairs 3 times","asking to take it elsewhere","So happy!"]},"ChdDSUhNMG9nS0VJQ0FnSURYNE4teHFRRRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["glove-box-panel-not-reassembled-after-service","papers-left-on-floor"]},"one_line_summary":"Customer found that a piece in the back of the glove box was not replaced after service and papers were left scattered on the floor.","key_phrases":["piece in the back of my glove box was not put back in","papers from it were on the floor"]},"ChdDSUhNMG9nS0VJQ0FnSUNYby1pWHlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Amanda"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises service advisor Amanda for exceptional customer treatment and says she inspires both return visits and referrals.","key_phrases":["service Goddess","knows how to treat customers","makes me want to come back","recommend others ask for her"]},"ChZDSUhNMG9nS0VJQ0FnSUNYeWNtMVFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","pricing","cleanliness"],"entities":{"technicians":[],"services":["battery-replacement","warranty-service","car-wash","towing"],"problems":["car-wouldn-t-start","bad-battery"]},"one_line_summary":"Out-of-town customers had their car quickly diagnosed and repaired with a warranty-covered battery replacement, plus a complimentary car wash.","key_phrases":["car wouldn't start","checked it out very quickly","honored the warranty","washed our car"]},"ChdDSUhNMG9nS0VJQ0FnSUR6MGZqQzN3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Steve"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Steve Donald for being helpful and professional and intends to buy from him again.","key_phrases":["very helpful and professional","would definitely recommend him","buy from him in the future"]},"ChdDSUhNMG9nS0VJQ0FnSUNYLW9yX2tRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["punctuality","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["key-cutting","key-programming"],"problems":["needed-keys-cut-and-programmed"]},"one_line_summary":"Customer was pleased with the efficient one-and-a-half-hour key cutting and programming service and found the service desk representative courteous and knowledgeable.","key_phrases":["one and a half hours to cut and program the keys","very good time","courteous and appear to know his job"]},"ChZDSUhNMG9nS0VJQ0FnSUNYaHZxSmVnEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":["multiple-car-issues-shortly-after-purchase","no-plates-received","denied-compensation-request","sold-defective-vehicle"]},"one_line_summary":"Customer bought a car on September 30th, experienced multiple mechanical issues within weeks, and was denied any compensation or assistance by the dealership.","key_phrases":["there's all kinds of things going out of my car already","I ain't got the plates for it yet","it's your problem","very poor with choosing to sell cars to people that they know are going to break down"]},"ChdDSUhNMG9nS0VJQ0FnSUNYb3ZXRi1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises the friendly, no-pressure sales experience at Deery Brothers Inc.","key_phrases":["very nice customer service","no pressure from the sales staff","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNYb3VXcW93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Ivan"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a very positive experience working with Ivan, praising his friendliness, intelligence, and helpfulness.","key_phrases":["great to work with","Friendly, smart, and helpful","Ivan was great"]},"ChdDSUhNMG9nS0VJQ0FnSURueDREV3NRRRAB":{"sentiment":"neutral","sentiment_score":0.3,"aspects_mentioned":["scheduling","communication","responsiveness","pricing","problem_resolution"],"entities":{"technicians":[],"services":["recall-repair","heater-diagnosis"],"problems":["recall-notice","heater-not-blowing-hot-air"]},"one_line_summary":"Customer had a recall repair completed but was frustrated by the service taking nearly twice as long as the scheduler estimated, though they appreciated not being charged for a cancelled diagnosis.","key_phrases":["quite a bit longer than what the scheduler had told me","almost twice as long","not charged for that","would appoint there again"]},"ChdDSUhNMG9nS0VJQ0FnSURucS1qcDJ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Anya"],"services":["new-vehicle-purchase","toyota-tacoma"],"problems":[]},"one_line_summary":"Customer had a great experience buying a new Toyota Tacoma with sales associate Anya Clark, praising her transparency and knowledge.","key_phrases":["awesome to work with","upfront with everything","very informative","new Toyota Tacoma"]},"ChdDSUhNMG9nS0VJQ0FnSURuaDQzYjB3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer was treated well and is very satisfied with their vehicle purchase and the overall buying process.","key_phrases":["treated me very well","love the vehicle I purchased","very satisfied with the entire purchase process"]},"ChdDSUhNMG9nS0VJQ0FnSURualotQjlBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","responsiveness"],"entities":{"technicians":[],"services":["car-maintenance","car-purchase"],"problems":["running-late-for-appointment"]},"one_line_summary":"A loyal customer praises Deery Brothers for their flexible scheduling and consistently great service, even when she arrived late.","key_phrases":["always take my car to Derry Brothers","running late but they got me right in","No problem!","recommend Derry Brothers to everybody"]},"ChdDSUhNMG9nS0VJQ0FnSURuN1pERWdRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a positive experience with a kind and friendly staff member.","key_phrases":["kind and friendly","person I spoke to"]},"ChdDSUhNMG9nS0VJQ0FnSURuLU1QMW13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","scheduling","pricing","problem_resolution","professionalism"],"entities":{"technicians":["Jessica","Jim"],"services":["nissan-vehicle-repair","towing-intake","service-department"],"problems":["2019-nissan-broke-down"]},"one_line_summary":"Customer praises Deery Brothers' exceptional service after her 2019 Nissan broke down, highlighting great communication from Jessica and Jim throughout the repair process.","key_phrases":["couldn't ask for better customer service","kept me up to date on what the technician found","estimated cost to repair it","highly recommend anyone needing service"]},"ChZDSUhNMG9nS0VJQ0FnSURuckl2akVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a pleasant, hassle-free experience that exceeded their expectations at Deery Brothers Inc.","key_phrases":["above and beyond my expectations","no hassle","nice experience"]},"ChdDSUhNMG9nS0VJQ0FnSURubU8zOGlBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":["Anya"],"services":["used-car-purchase"],"problems":["car-not-delivered-with-full-tank-of-gas"]},"one_line_summary":"Customer had a great experience buying a car with Anya but noted a minor complaint about the car not coming with a full tank of gas.","key_phrases":["Anya was very pleasant to deal with","loved the car I bought","would highly recommend","all cars should come with a full tank of gas"]},"ChZDSUhNMG9nS0VJQ0FnSURuaUpTWklREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Colton"],"services":["used-car-sales","new-car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Colton for helping find a car that fit their needs and budget.","key_phrases":["Colton was great","helped me find a car that worked for me","fit my price range"]},"ChZDSUhNMG9nS0VJQ0FnSUNudjhyTkZREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer appreciated receiving a fair deal on their purchase at Deery Brothers.","key_phrases":["fair deal","I appreciate that"]},"ChZDSUhNMG9nS0VJQ0FnSUNuemI3R0F3EAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Tim"],"services":["recall-repair","battery-cable-reattachment"],"problems":["battery-cable-not-properly-tightened-after-recall-service","truck-would-not-start-after-leaving-dealership"]},"one_line_summary":"After a recall repair, the customer's truck nearly failed to start because the mechanic had not properly tightened the battery cable upon reattachment.","key_phrases":["not tightened battery cable properly","borrowed pliers from barber","truck starts perfectly now","real PIA"]},"ChdDSUhNMG9nS0VJQ0FnSURINTdQcHB3RRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":["salesman-lied-to-customer","management-failed-to-acknowledge-or-apologize-for-misconduct","greed-prioritized-over-customer-service"]},"one_line_summary":"Customer was blatantly lied to by a salesman with no initial management acknowledgment, and though the GM later apologized, the justification given left the customer feeling dismissed.","key_phrases":["lied to blatantly by salesman","no apology or acknowledgement by management","greed overcomes willingness to help a customer","first come first serve kind of business"]},"ChdDSUhNMG9nS0VJQ0FnSUNMNDgyQmp3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the entire staff for being professional, courteous, and doing a very good job.","key_phrases":["entire staff was professional and courteous","did a very good job"]},"ChZDSUhNMG9nS0VJQ0FnSUNuOXJfSlJ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had an enjoyable car-buying experience and praised the salespeople and financing team at Deery Brothers.","key_phrases":["got a great car","had a good time doing it","salespeople and financing team are all great to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUNuOXRLYjlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Anya","Colton"],"services":["car-dealership-sales"],"problems":[]},"one_line_summary":"Customer had a very positive experience with staff members Anya and Colton and highly recommends the dealership.","key_phrases":["Love the staff there","Met with Anya","communicated with Colton","Would highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNudHBxUjB3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Brandon"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Sales associate Brandon Juarez made the car buying process enjoyable and helped the customer find exactly what they needed.","key_phrases":["Brandon Juarez was excellent","made the car buying process enjoyable","worked with us to find exactly what we needed"]},"ChRDSUhNMG9nS0VJQ0FnSUM3dHVsORAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the excellent and easy service experience and would return for future purchases or service.","key_phrases":["Excellent service","done well","easy to schedule","would buy/have service with this company again"]},"ChdDSUhNMG9nS0VJQ0FnSUNudk0yZl9nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","responsiveness","professionalism"],"entities":{"technicians":[],"services":["battery-replacement"],"problems":["needed-new-battery","running-late-for-out-of-town-engagement"]},"one_line_summary":"Staff delayed their lunch break to quickly replace a customer's battery so she could make an out-of-town engagement on time.","key_phrases":["wonderful customer service","went late to lunch","get on the road sooner","greatly appreciated"]},"ChdDSUhNMG9nS0VJQ0FnSUNucEllWDVRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-repair","insurance-claim-repair"],"problems":["car-damage-requiring-repair"]},"one_line_summary":"Customer received excellent service when Progressive Insurance coordinated a car repair directly with Deery Brothers.","key_phrases":["Progressive Insurance handled directly everything","excellent service","car was repaired"]},"ChZDSUhNMG9nS0VJQ0FnSUNua043Y05BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Anya"],"services":["new-car-sales","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a highly positive experience purchasing a 2024 Toyota RAV4 XLE Hybrid, praising sales rep Anya and the financial representative for their helpfulness and friendliness.","key_phrases":["answered all the questions I had no problem at all","very easy to talk to","extremely happy with my new 2024 Toyota Rav4 XLE Hybrid","would definitely recommend Deery Brothers"]},"ChZDSUhNMG9nS0VJQ0FnSURIcDYtQ1Z3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","scheduling"],"entities":{"technicians":["Wendy","Kevin"],"services":["vehicle-purchase","financing-paperwork"],"problems":[]},"one_line_summary":"Customer had a wonderful car-buying experience at Deery Brothers, praising salesperson Wendy for coming in on her day off and Kevin for completing paperwork quickly.","key_phrases":["perfect sales person","came in on her day off","paperwork done in record time","pretty much in and out"]},"ChdDSUhNMG9nS0VJQ0FnSURIdDZLOGtBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praised the great customer service and fast service at Deery Brothers Inc.","key_phrases":["Great customer service","fast service"]},"ChZDSUhNMG9nS0VJQ0FnSURINloyWkV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","responsiveness","communication"],"entities":{"technicians":[],"services":["truck-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer received a quick financing approval and found the perfect truck within their budget with minimal hassle.","key_phrases":["quick approval","perfect truck in my price range","only a few questions","would recommend anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURINmZmYlZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":[],"services":["used-car-purchase","wire-transfer-payment"],"problems":["skepticism-about-wire-transfer-payment-before-arriving-at-dealership"]},"one_line_summary":"A Chicago-area buyer had a smooth, fast car purchase experience saving $6,000 compared to local prices, with all paperwork ready on arrival.","key_phrases":["one of the best car dealer experiences I have ever had","everything went smooth, fast and easy","finished transaction in 20 min","saved around 6 grands"]},"ChdDSUhNMG9nS0VJQ0FnSURoaV9PQTBRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":["Levi","Amanda","Joe"],"services":["tire-installation","tire-rotation","road-hazard-warranty"],"problems":[]},"one_line_summary":"Customer praises knowledgeable and courteous service from multiple staff members during a new tire installation for a 2019 Equinox.","key_phrases":["very knowledgeable, helpful and friendly","gracious and very helpful","details and information regarding the new tires","I appreciate great customer service"]},"ChdDSUhNMG9nS0VJQ0FnSURIeE5lRXd3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["detail-cleaning"],"problems":["filthy-engine-and-engine-compartment"]},"one_line_summary":"Customer is thrilled with the detailing service that cleaned their dirty Jeep Grand Cherokee engine compartment to like-new condition.","key_phrases":["engine compartment was filthy","Deery detail people cleaned it up","looks like brand new now"]},"ChZDSUhNMG9nS0VJQ0FnSURIaFBTMUNBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the dealership easy to communicate with and felt like a priority.","key_phrases":["very easy to chat with","get ahold of","felt prioritized as a customer"]},"ChZDSUhNMG9nS0VJQ0FnSURIbE9DVlNBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["car-wash","sales-consultation"],"problems":[]},"one_line_summary":"Customer appreciated helpful suggestions and the complimentary car wash service.","key_phrases":["very helpful with suggestions","appreciated the car wash","5-star experience"]},"ChZDSUhNMG9nS0VJQ0FnSURIeE9DZFRBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience praising the people and service at Deery Brothers Inc.","key_phrases":["Good people","great service"]},"ChZDSUhNMG9nS0VJQ0FnSURIeU9IZ0NREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership"],"problems":[]},"one_line_summary":"The customer expresses long-standing satisfaction with Deery Brothers and intends to continue doing business there.","key_phrases":["always had very positive experiences","will continue to do business there"]},"ChdDSUhNMG9nS0VJQ0FnSUNINTkyMm9nRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","interior-detailing"],"problems":["poor-interior-detailing-on-purchased-vehicle"]},"one_line_summary":"Customer found the sale process easy but was disappointed by the poor interior detailing on a $14k wholesale vehicle.","key_phrases":["sale was easy and quick","spend hours detailing myself","14k price","interior detailing of vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNyeF9IZkFnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["vehicle-service","courtesy-car"],"problems":[]},"one_line_summary":"Customer appreciated the fast service and courtesy car that allowed them to return to work while their vehicle was serviced.","key_phrases":["Fast service","Courtesy car","get back to work","pick up my vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSUNINS1yRTZ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Amanda"],"services":["tire-sales"],"problems":[]},"one_line_summary":"Customer praises Amanda for doing a great job helping them purchase the tires they needed.","key_phrases":["did a great job","selling the tires I needed"]},"ChdDSUhNMG9nS0VJQ0FnSUNIa2NxUjZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Susie","Danielle","Dean"],"services":["collision-repair"],"problems":[]},"one_line_summary":"Customer praises Susie, Danielle, and Dean for their great service and vehicle being ready ahead of schedule at the collision center.","key_phrases":["great and easy to work with","ready before it was even promised","highly recommend them for all of your Collision needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNINGJya3R3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["carbon-filter-replacement","vehicle-service"],"problems":["carbon-filter-due-for-change"]},"one_line_summary":"Customer had a great experience with welcoming, efficient staff who proactively called the next day to address an overdue carbon filter replacement.","key_phrases":["very welcoming staff","very efficient","called me next day","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUNINXBHeUhnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","pricing","professionalism"],"entities":{"technicians":["Craig"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Craig Beck provided responsive, professional service and fair pricing to successfully close a vehicle deal.","key_phrases":["went the extra mile","responsive from the beginning all the way through","pricing was fair","would not hesitate to do business with again"]},"ChZDSUhNMG9nS0VJQ0FnSURMcTVPSExREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","responsiveness"],"entities":{"technicians":["Terry","Craig","Mark"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a family vehicle, praising Terry, Craig, and Mark for being easy to work with and responsive to questions.","key_phrases":["great experience selecting and purchasing","easy and enjoyable to work with","get us the answer right away","We will be back for sure"]},"ChdDSUhNMG9nS0VJQ0FnSUNIMXZIeDV3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Anya"],"services":["car-sales"],"problems":[]},"one_line_summary":"Stephanie had a positive car-buying experience, praising the great selection and helpful, patient staff member Anya.","key_phrases":["great selection of cars","very helpful and patient","friendly staff all around"]},"ChZDSUhNMG9nS0VJQ0FnSUNId3E2cEFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Jake"],"services":["vehicle-technology-assistance","customer-service"],"problems":["gps-phone-hookup-setup-for-buick"]},"one_line_summary":"Customer praises the friendly and professional staff, especially Jake for his help setting up GPS phone connectivity on her Buick.","key_phrases":["always count on friendliness along with professionalism","thanks to Jake for helping me with how to work the GPS hookup","outstanding service"]},"ChZDSUhNMG9nS0VJQ0FnSUNIdlAyN0JBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["George"],"services":["lease-buyout"],"problems":[]},"one_line_summary":"A loyal 20-year customer praises George Rinker and the Deery Brothers team for consistently excellent care, most recently helping her navigate a lease buyout.","key_phrases":["been with Deery Brothers for over 20 years","my go to guy for any questions and concerns","helped me to navigate buying my lease","always felt well taken care of"]},"ChZDSUhNMG9nS0VJQ0FnSUNIdUtMZlFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","responsiveness","punctuality"],"entities":{"technicians":[],"services":["used-car-purchase","test-drive"],"problems":[]},"one_line_summary":"A salesman went above and beyond by verifying vehicle availability and test-driving it before the customer's 1.5-hour drive, completing the purchase in under an hour.","key_phrases":["physically verified it was still there","drove the vehicle and gave me his honest opinion","1 1/2 hours away","less than an hour to complete the transaction"]},"ChZDSUhNMG9nS0VJQ0FnSUNIdUtydlFREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["scheduling","problem_resolution"],"entities":{"technicians":[],"services":["truck-repair","vehicle-diagnosis"],"problems":["truck-issue-requiring-diagnosis-and-repair"]},"one_line_summary":"Customer found Deery Brothers very accommodating throughout the scheduling, diagnosis, and repair process for their truck.","key_phrases":["very accommodating","scheduling, diagnosis, and repair","repair of my truck"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3MTRYMWJBEAE":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy","professionalism"],"entities":{"technicians":["Rayne","Keven"],"services":["used-car-purchase","vehicle-inspection","finance"],"problems":["vehicle-issues-discovered-after-purchase","failed-pre-sale-inspection"]},"one_line_summary":"Customer loved her new Explorer and praised friendly staff but discovered vehicle issues after being told it passed inspection.","key_phrases":["all green lights on the inspection","drove it off the lot to find out it had some issues","very friendly","did not feel pressured"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3dGI2LVV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Anya"],"services":["out-of-state-vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a fantastic out-of-state vehicle purchase experience, praising Anya and the finance manager for making the process seamless.","key_phrases":["fantastic experience purchasing a vehicle from out of state","seamless process","helped tremendously throughout the entire experience","would not hesitate to do business here again"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3aHV5cmJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Jacob","Scott","Wendy"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth car-buying experience with responsive staff and left thrilled with her BMW 840.","key_phrases":["went smoothly from start to finish","very responsive to my calls or texts","absolutely love my BMW 840","Jacob, Scott & Wendy were great to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3ck56ZFlBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Rayne"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises sales representative Rayne for being patient, understanding, and easy to communicate with throughout the entire purchase process.","key_phrases":["great throughout the whole process","very patient","understanding","easy to talk to"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3MktEOG5nRRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","problem_resolution","cleanliness","communication","professionalism"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["lug-nut-lock-key-could-not-be-found","tire-rotation-not-completed","charged-full-price-for-incomplete-service","customer-allergic-reaction-in-waiting-area-due-to-dog"]},"one_line_summary":"Customer was charged full price for an oil change and tire rotation despite the tire rotation not being completed, and the wife suffered an allergic reaction from a dog in the waiting area.","key_phrases":["charged full price with no tire rotation","couldn't find lug nut lock key","hairy dog in waiting area","runny nose and headache"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3dEx2anhBRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","communication","problem_resolution"],"entities":{"technicians":[],"services":["kbb-instant-cash-offer","vehicle-appraisal"],"problems":["lowball-trade-in-offer-below-kbb-quoted-price","disclosed-damages-used-as-post-hoc-justification-for-lower-offer"]},"one_line_summary":"Customer received a lowball offer below their KBB instant cash offer despite having already disclosed all vehicle damages in the KBB tool.","key_phrases":["lowball offer just like the other dealerships","damage that I disclosed in KBB already","I was assured that shouldn't be the case","should get your right to KBB consumer information revoked"]},"ChdDSUhNMG9nS0VJQ0FnSUM3bDlqSl9RRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a positive experience with a sales representative who helped them.","key_phrases":["Sales gal that helped us was great","thank you"]},"ChdDSUhNMG9nS0VJQ0FnSUNoM3BIZmtBRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["new-car-purchase","loaner-vehicle"],"problems":["recurring-loss-of-engine-power-on-2023-vehicle","no-loaner-car-provided-during-service"]},"one_line_summary":"Customer is frustrated with a recurring engine power loss issue on their new 2023 vehicle and criticizes the dealership for being unhelpful and not providing a loaner car.","key_phrases":["loss of engine power","second time now","don't give you loaners","never get another car from them"]},"ChZDSUhNMG9nS0VJQ0FnSUNqeXNpSWVREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["hvac-repair"],"problems":["air-conditioning-heater-part-needed"]},"one_line_summary":"Customer had a positive experience working with the dealership but is waiting on a part to complete the air conditioning and heater repair.","key_phrases":["very good to work with","waiting on the part","air conditioning/heater","complete the work"]},"ChdDSUhNMG9nS0VJQ0FnSUM3NXJtaDhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","responsiveness"],"entities":{"technicians":["Colton","Kyle"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer praises salesperson Colton for attentive, informed service and finance manager Kyle for his helpfulness in completing the purchase.","key_phrases":["couldn't have asked for better or more informed service","didn't try to push us into something that wouldn't fit our lifestyle","100% bought from Deery because of him","love our new ride"]},"ChZDSUhNMG9nS0VJQ0FnSUM3LXBTcVRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Timothy praises Deery Brothers for consistently doing their best and genuinely caring for both customers and their vehicles.","key_phrases":["best job ever","care about your vehicle as much as they care about you","always do the best for me"]},"ChZDSUhNMG9nS0VJQ0FnSUM3cnNYYlZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a fast, efficient, and positive experience with the salesman.","key_phrases":["fast and efficient","great salesman","great to deal with"]},"ChZDSUhNMG9nS0VJQ0FnSUM3bkxQeEl3EAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["recall-service","vehicle-inspection"],"problems":["recall-repair"]},"one_line_summary":"Customer was very pleased with thorough vehicle inspection and recall service, praising the courtesy shown by staff.","key_phrases":["very thorough in checking my car","taking care of my recall","very pleased with the service","courtesy that they showed"]},"ChdDSUhNMG9nS0VJQ0FnSUM3dkl6RGtRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"The service representative was praised for keeping the customer informed, completing needed repairs, and being consistently helpful and courteous.","key_phrases":["kept me informed of how work was coming along","things I needed done were fixed","very helpful & courteous"]},"ChdDSUhNMG9nS0VJQ0FnSURieDhqXzB3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Byron","Rayne","Kevin"],"services":["vehicle-purchase","credit-consultation"],"problems":["credit-score-understanding"]},"one_line_summary":"Customer praises friendly and helpful staff, especially Kevin for patiently explaining credit scores, and highly recommends the dealership.","key_phrases":["very nice and helpful","very patient and explained the ins and outs of credit scores","learned some great tips","highly recommend your dealership"]},"ChZDSUhNMG9nS0VJQ0FnSURiZzZUbFBnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":["Wendy"],"services":["test-drive","car-sale"],"problems":[]},"one_line_summary":"Sales rep Wendy Miller provided excellent product knowledge and consistent communication before and after the sale, resulting in a very satisfied customer.","key_phrases":["great job explaining the cars","answering questions about similar models and brands","communicated with us before and after the sale","making sure we were satisfied"]},"ChdDSUhNMG9nS0VJQ0FnSURibzY3dGx3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":["Preston"],"services":["vehicle-purchase","suv-sales"],"problems":[]},"one_line_summary":"Preston listened carefully to the customer's needs and recommended an SUV they love.","key_phrases":["amazing by listening to what I wanted","suggested a SUV that I would never have thought of","I love it"]},"ChZDSUhNMG9nS0VJQ0FnSURieWZuT2ZBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive and efficient sales experience without the typical lengthy wait.","key_phrases":["very helpful","Didn't take all day","as usual"]},"ChZDSUhNMG9nS0VJQ0FnSUNSOVk3V0xnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","professionalism","cleanliness"],"entities":{"technicians":[],"services":["vehicle-maintenance","vehicle-repair","car-wash","shuttle-service"],"problems":[]},"one_line_summary":"Customer is extremely satisfied with the overall experience including convenient scheduling, shuttle service, repairs, and car wash.","key_phrases":["whole experience was well done","convenience of the scheduling","shuttle ride to and from work","extremely satisfied"]},"ChZDSUhNMG9nS0VJQ0FnSUM4OW9pRUZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers as the best dealership in the area for its honesty, transparency, and large vehicle selection.","key_phrases":["best place to buy a car by far","up front, honest and easy to work with","greatest selections of the area"]},"ChZDSUhNMG9nS0VJQ0FnSUNicy1fYmRBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","courtesy","professionalism"],"entities":{"technicians":[],"services":["truck-service"],"problems":[]},"one_line_summary":"An out-of-town visitor had their truck serviced while away for Ragbrai and was impressed by the staff's helpfulness, including being allowed to use the dealership's shower facilities.","key_phrases":["No questions asked","Truck was serviced and waiting for me","let me use their shower facilities","Wonderful staff-Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNiOGVlU2JnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience at Deery Brothers, praising the friendly staff, feature walkthrough, and post-purchase follow-up.","key_phrases":["went out of their way to help us","took time to show me how each feature worked","followed up after to see if I have questions","my daughter loved the free popcorn"]},"ChZDSUhNMG9nS0VJQ0FnSUNibHJmcWZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["collision-repair","rental-car-coordination","insurance-assistance"],"problems":["vehicle-damage-requiring-collision-repair"]},"one_line_summary":"Customer praises Deery Collision for outstanding communication, friendliness, and high-quality truck repair, confirmed by their insurance company's top rating.","key_phrases":["super-friendly making sure I had all my bases covered","kept me informed where my vehicle was in the repair process","highest rated shop in my area","My truck looks great inside & out"]},"ChdDSUhNMG9nS0VJQ0FnSUNiMXBhbm93RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Casey"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a very good experience purchasing a new 2024 Nissan with salesperson Casey.","key_phrases":["very good experience","buying my new 2024 Nissan","with Casey"]},"ChZDSUhNMG9nS0VJQ0FnSUNicXFhR2FREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["recall-repair"],"problems":["recall-work"]},"one_line_summary":"Customer had recall work completed quickly and found the staff friendly.","key_phrases":["recall work","friendly","completed the work quickly"]},"ChdDSUhNMG9nS0VJQ0FnSUNSdkxUZTZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for consistently excellent service and top-notch staff.","key_phrases":["always take such good care of me","Top notch service and personnel","Excellent"]},"ChdDSUhNMG9nS0VJQ0FnSUNiNnFHcDJBRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a quick and easy experience with no issues.","key_phrases":["quick and easy","no issues"]},"ChdDSUhNMG9nS0VJQ0FnSUNiZ3JXLTRRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["van-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for keeping her thoroughly informed and for being organized and efficient during her van's service visit.","key_phrases":["kept informed of everything","explained thoroughly","organized and efficient"]},"ChZDSUhNMG9nS0VJQ0FnSUNiak8zRkVnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["scheduling","responsiveness"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer was accommodated for an unscheduled oil change at their convenience.","key_phrases":["not scheduled","worked me in","oil change","for my convenience"]},"ChdDSUhNMG9nS0VJQ0FnSUNiOU1DS19nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for very quick and thorough service, giving an A+ rating.","key_phrases":["Very quick and thorough service","A+"]},"ChZDSUhNMG9nS0VJQ0FnSUNEcmJfQVhBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["oil-change","vehicle-inspection","multi-point-checkup"],"problems":["multiple-vehicle-issues-identified-during-inspection"]},"one_line_summary":"Customer had a positive experience during an oil change and inspection, appreciating the professional handling of issues and use of technology for communication.","key_phrases":["oil change and regular check up","given the choice on each of the issues","handled in a very professional way","use of technology to keep in touch"]},"ChZDSUhNMG9nS0VJQ0FnSURyb2RDRGNBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["car-sales","vehicle-search"],"problems":[]},"one_line_summary":"The salesperson went above and beyond to locate the specific car and color the customer wanted.","key_phrases":["went out of his way","find the car and color","wanted"]},"ChdDSUhNMG9nS0VJQ0FnSURyaXV2TTdnRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":["Wendy"],"services":["car-purchase"],"problems":["1000-hold-fee-required-to-reserve-vehicle"]},"one_line_summary":"Customer had a quick and positive car-buying experience but deducted a star due to an unwanted $1000 hold fee, while praising sales rep Wendy.","key_phrases":["Quick and painless","great experience","$1000 hold the car fee","Wendy was very nice and helpful"]},"ChZDSUhNMG9nS0VJQ0FnSURyc3NfekhREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"The customer had an enjoyable experience at the dealership.","key_phrases":["enjoyed my experience","this dealership"]},"ChdDSUhNMG9nS0VJQ0FnSURybk5QSGxnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the very fast service and great communication at Deery Brothers Inc.","key_phrases":["very fast service","great communication"]},"ChZDSUhNMG9nS0VJQ0FnSURycU1uM0hnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses general satisfaction and gratitude toward the Deery Brothers team for their readiness and helpfulness.","key_phrases":["ready for anything","thank for everything","Deery brothers and there team"]},"ChZDSUhNMG9nS0VJQ0FnSURyd0x5QmV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Dean"],"services":["collision-repair","dent-removal"],"problems":["dents-on-car"]},"one_line_summary":"Dean at Deery Collision successfully removed dents from the customer's car, earning a strong recommendation.","key_phrases":["took care of getting dents removed","Excellent results","highly recommend","Deery Collision"]},"ChZDSUhNMG9nS0VJQ0FnSURyd0xqOExBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer consistently receives great service at Deery Brothers Inc.","key_phrases":["always get great service"]},"ChdDSUhNMG9nS0VJQ0FnSUNyOVppNHFnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","technical_knowledge","professionalism","responsiveness"],"entities":{"technicians":["Zach"],"services":["vehicle-purchase","out-of-state-delivery","internet-sales"],"problems":["customer-could-not-visit-dealership-in-person-due-to-being-out-of-state"]},"one_line_summary":"An out-of-state customer praises Zach and the seamless remote purchase process, culminating in home delivery of her Lincoln within 48 hours.","key_phrases":["seamless from initial internet experience to customer service","delivered it to my front door within 48 hours","He sent pictures, he sent videos","customer service at its finest"]},"ChdDSUhNMG9nS0VJQ0FnSUNyeXFtdnN3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","communication","cleanliness","professionalism"],"entities":{"technicians":[],"services":["vehicle-service","car-wash-vacuum"],"problems":[]},"one_line_summary":"Customer praised the service writer for upfront pricing that came in under estimate, plus a complimentary car wash and vacuum.","key_phrases":["Service writer was awesome","gave cost upfront","cheaper than he estimated","quick bath and vac"]},"ChZDSUhNMG9nS0VJQ0FnSUNybU96NENREAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["oil-change"],"problems":["high-price-for-basic-oil-change","no-tire-rotation-included"]},"one_line_summary":"Customer is frustrated that a basic oil change costs $100 with no tire rotation or additional services included.","key_phrases":["$100 for an oil change is crazy","no tire rotation or anything","just the oil & filter","things have gone up a lot"]},"ChdDSUhNMG9nS0VJQ0FnSURMdDZTQ3lRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["oil-change","vehicle-inspection","service-estimate"],"problems":[]},"one_line_summary":"Customer was satisfied with a professional oil change and inspection visit, praising fair pricing and a well-run process.","key_phrases":["oil change","prices were fair","very professional and well run process","happy to go back"]},"ChdDSUhNMG9nS0VJQ0FnSURMazVlWnh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Rayne"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Carmen had a wonderful car-buying experience at Deery Brothers, praising the friendly and patient service from Rayne.","key_phrases":["very friendly and helpful","made the car buying experience wonderful","Rayne so friendly, patient","answer all my questions"]},"ChdDSUhNMG9nS0VJQ0FnSUNMeDlMd3lRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Anya"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience working with Anya and plans to buy from the dealership again.","key_phrases":["good experience working with Anya","will buy from again"]},"ChZDSUhNMG9nS0VJQ0FnSUNMMC16WU93EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","pricing","scheduling","punctuality"],"entities":{"technicians":["Anya","Kevin"],"services":["new-vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had an outstanding, quick, and low-pressure experience purchasing a 2024 Nissan Frontier, praising both the knowledgeable salesperson Anya and finance manager Kevin.","key_phrases":["best experience I've ever had buying a vehicle","extremely knowledgeable about all the features","didn't try to upsell me anything","at the dealership less than an hour"]},"ChZDSUhNMG9nS0VJQ0FnSUNMeGZfOVRBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["James"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praised James and the team for a no-pressure, patient experience while deciding on a vehicle.","key_phrases":["great to work with","no pressure","take my time deciding on a vehicle","whole team were great"]},"ChZDSUhNMG9nS0VJQ0FnSUNMaWM3ME13EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["new-car-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for consistently courteous treatment, having purchased her own car and returning to trade in her mother's vehicle.","key_phrases":["always been treated well","very courtious people","took my mom back traded her car","would definitely go back"]},"ChdDSUhNMG9nS0VJQ0FnSUNMb1lHR2xnRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","problem_resolution","communication","technical_knowledge","cleanliness","responsiveness"],"entities":{"technicians":[],"services":["used-vehicle-purchase","vehicle-detailing","vehicle-servicing","rear-entertainment-system"],"problems":["non-functional-high-beam-lights","non-functional-rear-dvd-entertainment-system","gear-shift-malfunction","vehicle-not-starting","undetailed-vehicle-at-purchase","near-empty-fuel-tank-at-delivery","false-advertisement-of-features"]},"one_line_summary":"Customer purchased a used van with multiple undisclosed defects including broken lights, a non-functional advertised DVD player, and gear shift issues, and received inadequate resolution after a frustrating four-hour service visit.","key_phrases":["false advertisement","FOUR hours with my 3 month old twins","could not replace the DVD player because it was aftermarket","terrible service"]},"ChdDSUhNMG9nS0VJQ0FnSUNMaHB2S2dnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer was satisfied with a fast oil change service.","key_phrases":["oil change","completed very quickly"]},"ChdDSUhNMG9nS0VJQ0FnSUNMaXFtb253RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["transmission-replacement","tcm-replacement","vehicle-diagnostics","rental-car"],"problems":["check-engine-light-warning","crash-sensor-malfunction","misdiagnosed-transmission-issue","burnt-fuse-and-fuse-box","tcm-not-properly-programmed"]},"one_line_summary":"Customer's 2017 Nissan Rogue was misdiagnosed twice with unnecessary transmission and TCM replacements, leaving her without a vehicle for over 2.5 months until another dealership identified a burnt fuse as the actual cause.","key_phrases":["techs not being up to par","same exact problem 4 days later","couldn't drive my vehicle for over 2 1/2 months","replaced my transmission and TCM unnecessarily"]},"ChZDSUhNMG9nS0VJQ0FnSUNMcXZpM05nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","responsiveness","scheduling"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer consistently enjoys pleasant reception, quick service, and easy check-out at Deery Brothers.","key_phrases":["pleasant reception","quick service","easy check-out","always"]},"ChZDSUhNMG9nS0VJQ0FnSUNMMkttTkhBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism"],"entities":{"technicians":["Ivan"],"services":["used-car-purchase","test-drive"],"problems":[]},"one_line_summary":"Karen had a smooth and positive used car buying experience at Deery Brothers, praising salesperson Ivan for his responsiveness and patience.","key_phrases":["had the car pulled up and ready for a test drive","very helpful and patient","very pleased with it","answered my initial call"]},"ChdDSUhNMG9nS0VJQ0FnSUR6djRIdDFBRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer found buying a new car at Deery Brothers to be a positive overall experience.","key_phrases":["positive experience","buying a new car","Deery Brothers"]},"ChdDSUhNMG9nS0VJQ0FnSURqMVBIWGdRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","tire-patch","vehicle-wash"],"problems":["rear-tire-needed-patching"]},"one_line_summary":"Customer was impressed by the faster-than-expected completion of an oil change, tire rotation, and tire patch, with the truck washed and ready upon return.","key_phrases":["completed a lot quicker than expected","truck was washed and waiting","oil change and tire rotation","patched rear tire"]},"ChdDSUhNMG9nS0VJQ0FnSUN6LTV2Rm9nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["truck-repair"],"problems":["truck-damage-requiring-repair"]},"one_line_summary":"Customer was very pleased with the truck repairs and the results look great.","key_phrases":["very pleased with my truck repairs","Looks great"]},"ChZDSUhNMG9nS0VJQ0FnSUN6cHFDNUJ3EAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","pricing"],"entities":{"technicians":[],"services":["used-car-sale"],"problems":["vehicle-sold-without-warranty","vehicle-in-poor-condition-after-10-months","unable-to-afford-repairs"]},"one_line_summary":"Customer purchased a vehicle that broke down within 10 months with no warranty coverage and cannot afford the repairs.","key_phrases":["sold me a vehicle that's mess","without no warranty","can't afford to get fix","10 months"]},"ChdDSUhNMG9nS0VJQ0FnSUN6aEo2bnN3RRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["technicians-not-completing-service-correctly-on-first-attempt"]},"one_line_summary":"Long-time customer praises the staff but notes that some technicians need to be more careful and thorough when servicing vehicles.","key_phrases":["Great people","do it right the 1st time","take their time on the vehicles","bought my vehicle there in 2020"]},"ChdDSUhNMG9nS0VJQ0FnSUN6eEx2ejhBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":[],"services":["vehicle-inspection"],"problems":[]},"one_line_summary":"Technician identified potential issues with the car and communicated them clearly to the customer.","key_phrases":["great experience","found potential problems","told me what issues could be"]},"ChZDSUhNMG9nS0VJQ0FnSUN6Z0liT2F3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Craig"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Craig Beck for excellent, patient, and informative service during her new Avenir purchase at Deery Brothers.","key_phrases":["excellent customer service","very patient and informative","gave me everything I wanted","I LOVE my new Avenir"]},"ChdDSUhNMG9nS0VJQ0FnSURUdjRuY3J3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","responsiveness","professionalism"],"entities":{"technicians":["Brandon","Craig"],"services":["car-dealership-sales"],"problems":[]},"one_line_summary":"Customer had a positive experience with honest, courteous, and responsive staff, specifically praising Brandon and Craig.","key_phrases":["honest people","Polite, courteous and responsive","Cannot recommend Brandon and Craig enough","Will definitely look to them in the future"]},"ChZDSUhNMG9nS0VJQ0FnSURUczh1SGZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":["Byron"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"A customer who traveled from Kansas City had a smooth, pleasant car-buying experience thanks to excellent communication and top-notch service from Byron.","key_phrases":["held the car for us","had it ready to go","top notch in every way","overall very pleasant and positive experience"]},"ChZDSUhNMG9nS0VJQ0FnSURULWFtUFRREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","responsiveness","courtesy"],"entities":{"technicians":["Colton","Rayne"],"services":["truck-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises sales team members Colton and Rayne for a smooth truck purchase with fair pricing and quick, friendly financing.","key_phrases":["Colton Anderson and his partner Rayne we awesome","truck was ready","agreed on a fair place","Financing people were quick and friendly"]},"ChdDSUhNMG9nS0VJQ0FnSURUOXFhanhnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for its friendly staff and fast service.","key_phrases":["Very friendly","fast service"]},"ChZDSUhNMG9nS0VJQ0FnSURUa3VTdldREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Steve"],"services":["new-vehicle-purchase","used-vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises Deery Brothers and salesperson Steve Donald for fair and honest dealings across multiple vehicle purchases, with plans to buy again in 2025.","key_phrases":["very very good","fair and honest dealing","purchasing 3 of our most recent automobiles","purchasing another new vehicle through Steve in 2025"]},"ChdDSUhNMG9nS0VJQ0FnSUNocUx6dDFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Wendy"],"services":["car-buying-assistance"],"problems":[]},"one_line_summary":"Customer praises Wendy Miller for going above and beyond to help throughout the entire car-buying process.","key_phrases":["helped us every step of the way","goes above and beyond","Wendy Miller is the best"]},"ChdDSUhNMG9nS0VJQ0FnSURUbEpETDJ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises the exceptional service and speed of the vehicle purchase process at Deery Brothers Inc.","key_phrases":["Exceptional customer service","smoothest and quickest vehicle purchase transactions","ever had"]},"ChZDSUhNMG9nS0VJQ0FnSURUaU9pMFZ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for top-notch service and competitive pricing.","key_phrases":["top notch service","competitive pricing"]},"ChdDSUhNMG9nS0VJQ0FnSUNUazVPdm5nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Wendy","Tim"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an extremely positive car-buying experience with Wendy and Tim, praising Wendy's product knowledge and no-pressure sales approach.","key_phrases":["had a blast purchasing my new vehicle","product knowledge is mind blowing","never pressured to make a purchase","patiently answered all of my questions"]},"ChZDSUhNMG9nS0VJQ0FnSUNUamZqd1NBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication","problem_resolution"],"entities":{"technicians":["Lesley"],"services":["a-c-inspection"],"problems":["a-c-issue"]},"one_line_summary":"Customer was very satisfied with courteous and thorough service from Lesley during an A/C inspection.","key_phrases":["courteous and took care of everything","answered all questions","very satisfied"]},"ChdDSUhNMG9nS0VJQ0FnSUNUcmNuX29BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer praises consistently great service and appreciates the complimentary car wash after each visit.","key_phrases":["Great service for my car always","They wash it when they finish"]},"ChZDSUhNMG9nS0VJQ0FnSUNUdWRxN1JBEAE":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["communication","courtesy","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":["difficulty-reaching-service-advisor","delayed-communication"]},"one_line_summary":"Customer was satisfied with the repair work and courtesy but frustrated by poor communication and difficulty reaching their service advisor.","key_phrases":["communication with the Service group leaves something to be desired","the courtesy and work is very good","role is overwhelmed","noon before I actually spoke to him"]},"ChdDSUhNMG9nS0VJQ0FnSUNUNHZTRHd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jake"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer is highly satisfied with their vehicle purchase and praises salesperson Jake Bailey.","key_phrases":["Jake Bailey is astounding","Amazing","So happy with my purchase"]},"ChdDSUhNMG9nS0VJQ0FnSUNPX091cDJnRRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["communication","professionalism","problem_resolution","pricing","courtesy"],"entities":{"technicians":["Rayne"],"services":["used-car-purchase","brake-replacement","battery-replacement","oil-change","vehicle-inspection"],"problems":["poor-communication-from-sales-staff","vehicle-damage-from-accident-not-handled-satisfactorily","truck-brakes-worn","battery-needed-replacement","wipers-worn","insurance-deductible-dispute"]},"one_line_summary":"Customer had a frustrating second experience at Deery Brothers, citing poor communication, a sales rep who wasn't straightforward, and dissatisfaction with how a post-accident insurance situation was handled.","key_phrases":["Barely Any Communication","didn't really feel Comfortable telling us straight","letting you & your insurance do the work","Overall a less than Average Experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNUa2NmbWlRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-sales","vehicle-service"],"problems":[]},"one_line_summary":"A loyal customer who drives out of his way to use Deery Brothers for both vehicle purchases and service due to consistently great staff.","key_phrases":["great people to work with","quite a drive for me","only place I will go","sales to service"]},"ChdDSUhNMG9nS0VJQ0FnSURqLS0zRDBnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer and spouse are happy with their truck purchase and praised the friendly, cooperative salesman and manager.","key_phrases":["very happy with the truck","salesman and manager were very nice","worked with us"]},"ChZDSUhNMG9nS0VJQ0FnSURqdTgtMGV3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"The customer had a positive experience, praising the friendly staff and good service at Deery Brothers.","key_phrases":["Nice people","good service"]},"ChZDSUhNMG9nS0VJQ0FnSUR3d3B1aFVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Amanda","Jessica"],"services":["vehicle-preparation"],"problems":[]},"one_line_summary":"Customer praises Amanda and Jessica for efficiently preparing her vehicle for vacation.","key_phrases":["great job getting my vehicle ready for vacation","Thanks ladies"]},"ChZDSUhNMG9nS0VJQ0FnSURqaTdHMlNREAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["excessive-wait-time-for-oil-change-and-tire-rotation","tire-rotation-not-completed-as-requested"]},"one_line_summary":"Customer waited nearly two hours for an oil change and tire rotation, only to find the tire rotation was never performed.","key_phrases":["almost 2 hours","forgot to rotate the tires","oil change and tire rotation"]},"ChZDSUhNMG9nS0VJQ0FnSURqcU9PRWRBEAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["pricing","communication","problem_resolution","professionalism","courtesy","scheduling"],"entities":{"technicians":[],"services":["warranty-work","oil-change","key-fob-programming","park-pawl-recall","vehicle-trade-in"],"problems":["charged-for-oil-change-that-should-have-been-free","key-fob-not-programmed-as-requested","forgotten-service-items","had-to-return-for-additional-work"]},"one_line_summary":"Customer initially had multiple service failures including an unexpected charge and forgotten key fob programming, but after the general manager intervened, the situation was resolved with a vehicle trade-in and a positive outcome.","key_phrases":["charge me 88 dollars for it","they said they forgot","he was very concerned and he apologized","they really went out of their way"]},"ChdDSUhNMG9nS0VJQ0FnSURqeXJpZi1BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-detailing"],"problems":[]},"one_line_summary":"Customer praised the excellent service and great results on their car's appearance.","key_phrases":["Excellent service","my car looks great"]},"ChZDSUhNMG9nS0VJQ0FnSURqak9Ha0tREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","pricing","responsiveness"],"entities":{"technicians":["Jake"],"services":["key-fob-replacement","car-servicing"],"problems":["missing-or-broken-key-fob"]},"one_line_summary":"Customer praises fast service, reasonable pricing, and great communication from Jake during a key fob replacement.","key_phrases":["got my car in fast and mannerly time","ordered my key fob and got my car out fast","they even text while your baby is getting serviced","keeping me updated"]},"ChdDSUhNMG9nS0VJQ0FnSURqNUtub2tRRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge","communication","responsiveness","pricing"],"entities":{"technicians":["Scott","Preston","Terry"],"services":["used-car-purchase","certified-inspection","extended-warranty","warranty-repair"],"problems":["timing-chain-gasket-leak","failed-certified-pre-sale-inspection","warranty-coverage-dispute-over-250-in-parts","refusal-to-reimburse-local-repair-costs"]},"one_line_summary":"Customer bought a used Chevy Malibu that developed a timing chain gasket leak within 60 days, and Deery Brothers refused to cover $250 in uncovered parts despite a failed certified inspection and multiple escalations to management.","key_phrases":["timing chain gasket was leaking","EVEN THOUGH THIS VEHICLE WENT THROUGH DEERYS CERTIFIED INSEPCTION","cover any cost","NEVER AGAIN WILL I BUY ANYTHING FROM YOUR DEALERSHIP"]},"ChdDSUhNMG9nS0VJQ0FnSURqNkszRDJ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Reyne"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a fantastic car-buying experience thanks to sales rep Reyne.","key_phrases":["fantastic sales rep","shout out to Reyne","terrific experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNqbi0zS0VBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Steve"],"services":["first-car-purchase","car-sales","paperwork-processing"],"problems":[]},"one_line_summary":"Customer praises salesperson Steve Donald for making her first car purchase easy and stress-free.","key_phrases":["first car was a pretty cool experience","he knew his stuff","made the whole process easy","buying my first car was a breeze"]},"ChZDSUhNMG9nS0VJQ0FnSUNqbDduRFFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Colton"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises the entire staff for being helpful and friendly, highlighting salesman Colton Andersen as top notch.","key_phrases":["helpful, friendly and knowledgeable","top notch salesman","Colton Andersen"]},"ChZDSUhNMG9nS0VJQ0FnSUNqODQyS1pBEAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["part-repair"],"problems":["part-needing-repair"]},"one_line_summary":"Customer successfully had a part repair completed at Deery Brothers Inc.","key_phrases":["get the part repair done"]},"ChdDSUhNMG9nS0VJQ0FnSUNqcTgyRnJnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for great service completed in a timely manner.","key_phrases":["Great service","timely manner"]},"ChdDSUhNMG9nS0VJQ0FnSUNqN2ItLXdRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Colton"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Colton Anderson for his professionalism and dedication to ensuring buyer satisfaction.","key_phrases":["very professional","satisfied with your purchase","Colton Anderson","estatic to ensure"]},"ChdDSUhNMG9nS0VJQ0FnSUNqMllleHZnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["car-repair","parts-replacement"],"problems":[]},"one_line_summary":"Customer praised the Service Department for having parts on hand and completing the repair within 24 hours with no delays.","key_phrases":["very helpful","had the parts needed immediately","ready within 24 hours","no delays, no waiting"]},"ChZDSUhNMG9nS0VJQ0FnSUNqLWZEUEd3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer had a positive experience and felt their needs were well taken care of.","key_phrases":["great service","took care of my needs"]},"ChZDSUhNMG9nS0VJQ0FnSUNqMGJha0dBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Anton"],"services":["nissan-recall-repair"],"problems":["recall-on-nissan"]},"one_line_summary":"Customer had a Nissan recall fixed and praised service advisor Anton for clear communication and a personable demeanor.","key_phrases":["Anton was great to work with","Explained everything well","very personable","recall fixed on my Nissan"]},"ChdDSUhNMG9nS0VJQ0FnSUNqcnNIaF93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":["Anton","Amanda"],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer praises fast, honest, and friendly service from Anton and Amanda, with a notably quick 20-minute oil change and tire rotation visit.","key_phrases":["timely and honest services","great customer service, very friendly","only took 20 min","appreciated the fast service"]},"ChdDSUhNMG9nS0VJQ0FnSUNqMlA2TGdBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Sean"],"services":["truck-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Sean for clearly explaining the truck's features, answering all questions, and being friendly and easy to work with.","key_phrases":["friendly Staff","fine job of explaining the Process","Answered all of our questions","good guy to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUNqbkxicHB3RRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["communication","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase","parts-order","vehicle-inspection"],"problems":["dead-key-fobs","worn-wipers","noise-under-dash-when-using-heat-and-air"]},"one_line_summary":"Customer is dissatisfied with the condition of a used 2021 Buick at purchase and frustrated by a month-long wait for a callback about a parts order.","key_phrases":["dead key fobs","had to replace all the wipers","noises under the dash","been almost a month since I ordered the part"]},"ChZDSUhNMG9nS0VJQ0FnSUNqdU5qTVdREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":["Rayne"],"services":["vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises no-pressure salesman Rayne and the finance team for securing affordable payments and a great interest rate.","key_phrases":["excellent no-pressure salesman","financial advisors were top notch","affordable payments and a great interest rate","buy from Deery Brothers again without hesitation"]},"ChdDSUhNMG9nS0VJQ0FnSUNqdUtuVWlRRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["scheduling","punctuality"],"entities":{"technicians":[],"services":["service-appointment"],"problems":["difficulty-scheduling-appointment-around-customer-s-schedule"]},"one_line_summary":"Customer found scheduling difficult but was pleased with the quick in-and-out service experience.","key_phrases":["challenge to make an appointment","get in and out very timely","around my schedule"]},"ChdDSUhNMG9nS0VJQ0FnSUNqdUplcDhnRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the courteous staff and quick service with no long wait.","key_phrases":["courteous and helpful","service was quick","no long waiting period"]},"ChZDSUhNMG9nS0VJQ0FnSURENElyNlZREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["courtesy","professionalism","communication","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-trade-in","used-car-purchase"],"problems":["rude-and-unprofessional-staff","trade-in-vehicle-rejected","vehicle-on-lot-would-not-start","unwillingness-to-negotiate"]},"one_line_summary":"Customer felt mistreated after staff rejected their trade-in and the vehicle they came to buy wouldn't start, with no willingness to negotiate.","key_phrases":["very rude and unprofessional","didn't want/need my vehicle from the moment we walked in","it wouldn't even crank over","unwilling to negotiate anything"]},"ChdDSUhNMG9nS0VJQ0FnSUNENU1yOTd3RRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["check-engine-light-on-after-service"]},"one_line_summary":"Customer's check engine light came on immediately after leaving the dealership, raising concerns about the quality of service performed.","key_phrases":["check engine light was on","by the time I got home","What's up with that"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5dXJIQjNnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":["Steve"],"services":["car-purchase"],"problems":["computer-system-outage-during-sale"]},"one_line_summary":"Customer praises salesman Steve for his patience and adaptability during a computer outage, expressing full trust and intent to return.","key_phrases":["very patient with our requests","quickly pivot when the computer system went down","best service while IT got the computer back up","trust his opinion and guidance"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5bE9uV05BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer had a great and efficient service experience at Deery Brothers Inc.","key_phrases":["Great people, Great experience","quick to get me in and out","Service was great"]},"ChRDSUhNMG9nS0VJQ0FnSUM5aFBkaRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was pleasantly surprised by how quickly the service was completed.","key_phrases":["faster than I thought it would be"]},"ChdDSUhNMG9nS0VJQ0FnSURkN3YtM2pnRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["recall-inspection","car-wash"],"problems":["recall-inspection"]},"one_line_summary":"Customer had a positive experience at the service center for a recall inspection and appreciated the complimentary car wash.","key_phrases":["efficiently run service center","nice customer waiting area","recall inspection","washed my car before giving it back"]},"ChdDSUhNMG9nS0VJQ0FnSUNkaFpHUTR3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","pricing"],"entities":{"technicians":["Steve"],"services":["new-vehicle-purchase","toyota-tacoma-sales"],"problems":[]},"one_line_summary":"Customer had an outstanding truck-buying experience at Deery Brothers thanks to salesman Steve, who was kind, knowledgeable, and pressure-free.","key_phrases":["best experience yet","Steve is the best of the best salesmen","didn't feel pressured or stressed","walked away with a new found friendship"]},"ChdDSUhNMG9nS0VJQ0FnSUNkbWNPb3VBRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["suv-purchase"],"problems":["unwillingness-to-negotiate-on-price","unprofessional-response-to-offer","lost-sale-to-competitor"]},"one_line_summary":"Customer was mocked for making a price offer on an SUV, refused any negotiation, and ultimately purchased from a competitor.","key_phrases":["unwilling to negotiate or even counter offer","basically laughed at","laughing about the offer","drove down the road and purchased from a competitor"]},"ChdDSUhNMG9nS0VJQ0FnSUNkeUliYWx3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer and her mother felt welcomed and comfortable at the dealership, praising the helpful and friendly staff.","key_phrases":["very nice and helpful","feel comfortable there","appreciate it"]},"ChZDSUhNMG9nS0VJQ0FnSUNOcnVhRUtnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jake","Wendy"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, professional experience working with Jake and Wendy.","key_phrases":["straightforward and professional","pleasure to work with","Jake and Wendy"]},"ChdDSUhNMG9nS0VJQ0FnSUNONkpTTjV3RRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase-or-service"],"problems":["unspecified-extremely-negative-dealership-experience"]},"one_line_summary":"Customer claims this was the worst dealership experience in 27 years of vehicle ownership and vows never to return or recommend the location.","key_phrases":["worst experience with any Dealership ever","27 years of owning a vehicle","will never recommend purchase or services","Only in small town W. BURLINGTON"]},"ChZDSUhNMG9nS0VJQ0FnSUNOdUlTZk13EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Wendy"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Wendy and the entire staff for their diligent, quick, and easy service experience.","key_phrases":["Wendy was great","worked diligently","quick/easy transition","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNac3V1QXBBRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","communication"],"entities":{"technicians":["Levi"],"services":["tire-rotation"],"problems":["wheel-damage-from-tire-rotation","scratches-and-chips-on-all-wheels","incorrect-tire-pressure-set-to-28-instead-of-33","loose-lug-nuts-on-rear-passenger-tire"]},"one_line_summary":"Customer reports repeated wheel damage, incorrect tire pressure, and dangerously loose lug nuts after tire rotation service, expressing serious safety concerns and deep disappointment.","key_phrases":["damaged one of my wheels","all of them had either little scratches or small chips","tire pressure was 28 when they are supposed to be 33","2 of my lug nuts on my rear passenger tire were a little loose"]},"ChZDSUhNMG9nS0VJQ0FnSUQxcXZtWVVREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","technical_knowledge"],"entities":{"technicians":["Aaron","Wendy","Kyle"],"services":["used-car-sales","vehicle-financing","vehicle-delivery-orientation"],"problems":[]},"one_line_summary":"A customer who drove 218 miles from St. Louis raves about an exceptional car-buying experience with Wendy, Kyle, and the team, calling it the greatest in 67 years.","key_phrases":["drove 218 miles to see Aaron","experience was over the top","went out of her way to show how to operate this beast of a Sequoia trd pro","greatest experience buying a car I ever had"]},"ChZDSUhNMG9nS0VJQ0FnSUMxbGJ5ZEV3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-inspection"],"problems":["brakes-needed-replacement-on-purchased-vehicle","dealership-refused-to-cover-3000-brake-repair-cost","inspection-allegedly-passed-faulty-brakes"]},"one_line_summary":"Customer paid $65k for a used vehicle only to discover the brakes needed a $3,000 replacement, which the dealership refused to cover after claiming the inspection showed them as fine.","key_phrases":["brakes on the car we purchased needed replaced","they would be at our cost","common practice to pass off a used car as okay","Deery didn't want to front this bill"]},"ChdDSUhNMG9nS0VJQ0FnSUMxM29Xd3Z3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["used-truck-purchase","service-department"],"problems":[]},"one_line_summary":"Customer reports friendly and quick service and has been a loyal buyer since purchasing a pickup truck about four years ago.","key_phrases":["Friendly quick service","bought my pickup there around 4 years ago"]},"ChZDSUhNMG9nS0VJQ0FnSUMxOXB1N2RnEAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["communication","professionalism","problem_resolution","scheduling"],"entities":{"technicians":["Preston"],"services":["vehicle-order","online-vehicle-purchase"],"problems":["vehicle-did-not-arrive-with-all-ordered-accessories","missing-mud-flaps","long-wait-for-ordered-vehicle","online-ordering-process-inaccuracy"]},"one_line_summary":"Customer had a mostly positive experience with salesman Preston but was disappointed that their online-ordered vehicle arrived without the mud flaps they selected.","key_phrases":["did a good job keeping me informed","Did not come as purchased","still waiting on mud flaps","Very disappointed in the process of ordering online"]},"ChZDSUhNMG9nS0VJQ0FnSURWLTZ6X0Z3EAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","communication","responsiveness","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-purchase","drivetrain-warranty","vehicle-diagnosis"],"problems":["check-engine-light","drivetrain-malfunction","dealer-refusing-warranty-coverage"]},"one_line_summary":"Customer bought a used car that developed a drivetrain malfunction within two weeks and received no help or resolution from the dealership.","key_phrases":["like puking teeth from an alligator trying to get any help","check engine light comes on","Deery is looking for any escape from having to pay","car is still sitting there in limbo"]},"ChZDSUhNMG9nS0VJQ0FnSURWMjhmNUxnEAE":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["no-callback-or-status-updates-on-vehicles-in-for-service","failure-to-communicate-service-progress"]},"one_line_summary":"Customer is frustrated by a consistent lack of proactive communication and follow-up callbacks during vehicle service visits.","key_phrases":["never got an update","I've had to call after a couple days","can't call back when they say they will","supper aggravating"]},"ChdDSUhNMG9nS0VJQ0FnSURWNDlENGh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness","courtesy"],"entities":{"technicians":[],"services":["shuttle-service"],"problems":[]},"one_line_summary":"Customer praised the clean facility, appreciated the shuttle service, and found staff friendly and polite.","key_phrases":["Nice and clean facility","appreciate the shuttle service","Staff was friendly and polite"]},"ChdDSUhNMG9nS0VJQ0FnSUNsby15VTF3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Wendy"],"services":["new-car-purchase","buick-envista-2024"],"problems":[]},"one_line_summary":"Customer drove from the Quad Cities and had a great experience purchasing a 2024 Buick Envista with the help of Wendy Miller.","key_phrases":["Drove down from the quad cities","Wendy Miller was great","delivering us a new 2024 Buick Envista","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNsMW9ESWZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","problem_resolution"],"entities":{"technicians":["Wendy","Shawn"],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Victoria praises sales staff Wendy and Shawn for their patience, helpfulness, and going above and beyond to ensure satisfaction with her truck purchase.","key_phrases":["Wendy Miller is the best","very patient and understanding","went out his way to do more for us","very pleased with this truck"]},"ChdDSUhNMG9nS0VJQ0FnSUNsNnZhZ2x3RRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["scheduling","problem_resolution","punctuality"],"entities":{"technicians":[],"services":["vehicle-repair","rental-car","loaner-vehicle"],"problems":["vehicle-needed-repair"]},"one_line_summary":"Despite an initial scheduling delay, the vehicle was repaired in one day and a rental was conveniently available through the dealership.","key_phrases":["initial scheduling was delayed","repaired in 1 day","rent a replacement right through their dealership","easy pick up/drop off"]},"ChZDSUhNMG9nS0VJQ0FnSUNsMkxLUUx3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the courteous, helpful staff and quick turnaround on the work.","key_phrases":["Courteous, helpful","got the work done quickly","Thank you!"]},"ChZDSUhNMG9nS0VJQ0FnSURGaGJTZ1FREAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","communication"],"entities":{"technicians":[],"services":["oil-change","warranty-service","diagnostic-inspection"],"problems":["oil-leak","coolant-loss","engine-oil-consumption-issue"]},"one_line_summary":"Customer is frustrated that the dealership did minimal diagnostics, charged for them, and dismissed known oil consumption and coolant issues as uncoverable under the purchased warranty.","key_phrases":["bare minimum to research","bumper to bumper warranty didn't cover","totally normal for a 2018 Chevy Traverse to be low on oil","well known issue they can't do anything about"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1ME9YZFl3EAE":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["pricing","scheduling","responsiveness"],"entities":{"technicians":[],"services":["recall-work","parts-and-service"],"problems":["recall-work-required-multiple-trips","no-loaner-car-provided","long-wait-times"]},"one_line_summary":"Customer found the dealership overpriced and inconvenient, requiring multiple long trips for recall work with no loaner car provided.","key_phrases":["outrageous prices for EVERYTHING","multiple trips, super inconvenient","multiple hrs and wouldn't let us use a car","long way from home"]},"ChdDSUhNMG9nS0VJQ0FnSUM1aVktUGh3RRAB":{"sentiment":"positive","sentiment_score":0.96,"aspects_mentioned":["pricing","communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Wendy","Ivan"],"services":["hybrid-corolla-purchase","new-car-sales","internet-sales"],"problems":["car-totaled-in-accident-with-uninsured-driver","hybrid-vehicles-in-short-supply-locally","local-dealers-marking-up-prices"]},"one_line_summary":"After a difficult accident and months of searching, the customer drove 5 hours to Deery Brothers Toyota and had an exceptionally smooth, fairly-priced hybrid Corolla buying experience thanks to Wendy and Ivan.","key_phrases":["prices were beyond reasonable","one of the smoothest car buying experiences of my life","guided us through the process","felt like we finally had a little luck back on our side"]},"ChZDSUhNMG9nS0VJQ0FnSUM1X3JmQ0dREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Rayne"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Ashley had an outstanding experience buying a new vehicle at Deery Brothers, praising salesperson Rayne Schmitz for being attentive, caring, and making the process easy.","key_phrases":["treated like family","made the process so easy","really cared about what I wanted","very attentive"]},"ChZDSUhNMG9nS0VJQ0FnSUM1b3Z6dUh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":[],"services":["new-car-sales","financing"],"problems":[]},"one_line_summary":"Customer praises outstanding sales and finance staff, fair pricing with no markups, and exceptional courtesy including an airport pickup.","key_phrases":["Sales was outstanding","No Markups or forced add-ons","picked me up from the airport on a Saturday","Finance person was outstanding"]},"ChZDSUhNMG9nS0VJQ0FnSUM1cXFfZVlREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase","trade-in"],"problems":["non-functional-switches","leaking-windshield","misrepresented-vehicle-condition","low-trade-in-offer"]},"one_line_summary":"Customer reports being lied to about vehicle condition, receiving a low trade-in value, and discovering multiple defects after purchase.","key_phrases":["give you the less they can for your trade in","sale it for 5 time's as much","several switches stopped working","windshield they said didn't leaked leaks"]},"ChdDSUhNMG9nS0VJQ0FnSURadWRDSHdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication"],"entities":{"technicians":["Steve"],"services":["car-purchase","sales-consultation"],"problems":[]},"one_line_summary":"Salesman Steve Donald provided a patient, knowledgeable, and pressure-free car-buying experience that resulted in the perfect vehicle for the customer.","key_phrases":["extremely patient, knowledgeable, friendly and professional","felt no pressure into buying anything","kindly guided me through the process","find the perfect car for me"]},"ChdDSUhNMG9nS0VJQ0FnSURaNGVLbDJ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dealership staff as friendly and competent.","key_phrases":["friendly and competent crew","very friendly"]},"ChZDSUhNMG9nS0VJQ0FnSURaaXZELVFBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the service team for being skilled, efficient, and keeping them informed throughout the process.","key_phrases":["talented service team","busy but effective","didn't leave me behind or in the dark","grateful to have worked with"]},"ChdDSUhNMG9nS0VJQ0FnSURaMHFHSnBnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","cleanliness","punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["car-service","car-wash"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for honest, timely service and the added touch of washing and drying their car, contrasting positively with a previous dealership experience.","key_phrases":["kept us informed","clean car back in a timely manner","honest dealership to care for our cars","Not many dealerships wash and dry your car anymore"]},"ChZDSUhNMG9nS0VJQ0FnSURac3NqdEdBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","responsiveness","courtesy","scheduling"],"entities":{"technicians":["Byron"],"services":["used-car-purchase","vehicle-walkaround-video","remote-vehicle-presentation"],"problems":[]},"one_line_summary":"Byron went above and beyond — coming in on his day off, providing photos and a 360 video, and pre-completing paperwork — to make a long-distance car purchase seamless for a customer driving from Louisiana, MO.","key_phrases":["went out of his way to get us information","360 walk around video of the vehicle","Came in Wednesday (HIS DAY OFF) to make this deal","50 to 60% of the paper work ready"]},"ChdDSUhNMG9nS0VJQ0FnSUNadjlxTndBRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","new-car-purchase"],"problems":["price-increased-after-initial-quote","availability-fee-added-to-in-stock-vehicle"]},"one_line_summary":"Customer warns that Deery Brothers raised the advertised price on an in-stock vehicle by adding a questionable 'availability fee,' calling it a scam.","key_phrases":["Give you one price, then comeback and raise the price","availability fee on a vehicle they have in stock","new scam some of the less reputable dealerships are using","Buyer beware"]},"ChZDSUhNMG9nS0VJQ0FnSUNac3JPV09BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":["Chris"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience purchasing a Cadillac from a friendly and knowledgeable salesperson named Chris.","key_phrases":["Bought a Cadillac from Chris","Very friendly","told me everything about my car"]},"ChdDSUhNMG9nS0VJQ0FnSURwMjZtUGdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","courtesy","cleanliness","pricing","scheduling"],"entities":{"technicians":[],"services":["car-repair","car-rental"],"problems":["car-breakdown-during-cross-country-travel"]},"one_line_summary":"A traveler from Delaware received fast, kind, and affordable same-day car repair despite a busy service schedule, with family members also vouching for the dealership's consistent quality.","key_phrases":["went above and beyond","quickly diagnose the problem","car was clean and fixed","very reasonable price"]},"ChZDSUhNMG9nS0VJQ0FnSURwemFlbGZREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","pricing","communication","courtesy","scheduling"],"entities":{"technicians":["Art","Kyle"],"services":["car-purchase","financing","airport-pickup"],"problems":["flights-cancelled-preventing-car-pickup"]},"one_line_summary":"Customers Thomas and Christie had an outstanding car-buying experience with salesman Art Krantz and finance manager Kyle Hunziker, who went above and beyond after a flight cancellation.","key_phrases":["he would come to the airport in Cedar Rapids to pick us up","had all the paperwork ready to sign","paid a fair price","driver actually bought my wife Iowa Sweet corn"]},"ChZDSUhNMG9nS0VJQ0FnSURwcmVLcVVBEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","nitrogen-tire-fill"],"problems":["tires-filled-with-air-instead-of-nitrogen-as-promised","misrepresentation-of-tire-service"]},"one_line_summary":"Customer was told nitrogen would be used in their tires but discovered after multiple service visits that regular air was being used instead.","key_phrases":["lied to about nitrogen for the tires","just putting air in","not nitrogen like it's supposed to be","3 changes in and find out"]},"ChdDSUhNMG9nS0VJQ0FnSURwM3JINHZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication"],"entities":{"technicians":["Jake"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises Jake Bachtell for being professional, knowledgeable, and helpful in addressing all concerns.","key_phrases":["Excellent customer service","spot on, professional, knowledgeable","answering all my concerns","He's a keeper"]},"ChdDSUhNMG9nS0VJQ0FnSURwa3BEWDhRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["new-truck-sales","used-truck-sales"],"problems":["aggressive-sales-tactics","inability-to-browse-lot-without-being-pressured"]},"one_line_summary":"Customer refused to return to the dealership due to overly aggressive salespeople who would not allow browsing without pressuring them into a sale.","key_phrases":["try to trap you in lot","won't even let you drive around and look","stupid chasing you down","no longer shop there"]},"ChZDSUhNMG9nS0VJQ0FnSUNDbXRmekhBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Jim"],"services":["vehicle-diagnosis"],"problems":[]},"one_line_summary":"Customer praises Jim Smith's professionalism and a technician's quick, accurate diagnosis at a customer-first dealership.","key_phrases":["customer comes first organization","Jim Smith is knowledge, professional, and easy to work with","quick and spot on with diagnosis"]},"ChdDSUhNMG9nS0VJQ0FnSUNwMWJtWWhBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Steve"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Steve for being pressure-free and efficient during the car buying process.","key_phrases":["truly hate the car buying experience","laid back and didn't pressure us at all","expedited the sales process","Three cheers for Steve"]},"ChdDSUhNMG9nS0VJQ0FnSUNweHVPaXRnRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","responsiveness","problem_resolution","scheduling"],"entities":{"technicians":[],"services":["warranty-work"],"problems":["warranty-repair-delayed-6-months","part-not-ordered-prior-to-scheduled-service","vehicle-held-at-dealership-for-2-weeks"]},"one_line_summary":"Customer experienced a 6-month ordeal to complete warranty work, with repeated run-arounds, poor communication from the sales rep, and a part that was never ordered before the scheduled repair.","key_phrases":["run-around from our sales guy","part wasn't even there or ordered","6 months later","had to call multiple times"]},"ChdDSUhNMG9nS0VJQ0FnSUNweHFiS2pnRRAB":{"sentiment":"positive","sentiment_score":0.35,"aspects_mentioned":["courtesy","punctuality","communication","responsiveness"],"entities":{"technicians":[],"services":["service-appointment"],"problems":["excessive-wait-time","lack-of-status-updates"]},"one_line_summary":"Customer praised the employees but was frustrated by excessive wait times and having to follow up for status updates.","key_phrases":["employees were super","wait time was excessive","very apologetic","had to check with them on status"]},"ChZDSUhNMG9nS0VJQ0FnSUNwNG9mU1V3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Jake","Dylan"],"services":["truck-diagnostics","vehicle-repair"],"problems":["unresolved-truck-problem-previously-undiagnosed-by-another-dealership"]},"one_line_summary":"Service Advisor Jake and technician Dylan successfully diagnosed and resolved a truck problem that another dealership had failed to identify.","key_phrases":["kept us posted on the status of the work","did not give up","found the problem that another dealership could not find","Everyone was great to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUNwNkxteHJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Rayne"],"services":["car-purchase"],"problems":[]},"one_line_summary":"A first-time dealership visitor had a fast, positive car-buying experience with salesman Rayne and plans to return.","key_phrases":["Salesman Rayne was awesome, fast","two and a half hours later I had the newest and best car I've ever had","Repeat customer for sure","First time going to a big dealership"]},"ChZDSUhNMG9nS0VJQ0FnSURKM3RTYUhnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["oil-change","recap-piece-replacement"],"problems":[]},"one_line_summary":"Customer had a recap piece replaced and an oil change and praised the consistently courteous and friendly staff.","key_phrases":["recap piece replaced","oil change","always courteous and friendly"]},"ChdDSUhNMG9nS0VJQ0FnSURKcXZ5bHN3RRAB":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["car-wash","vacuuming","vehicle-service"],"problems":["customer-s-car-wash-vacuum-preference-not-communicated-via-in-car-sign"]},"one_line_summary":"Customer was mostly satisfied but frustrated that the service manager failed to place a sign in her car indicating she did not want it washed or vacuumed.","key_phrases":["didn't want my car wash or vacuum","service Manager didn't put a sign in my car","only problem I had"]},"ChdDSUhNMG9nS0VJQ0FnSUNKdTZmQnFnRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["cleanliness","technical_knowledge","problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":["Tim","Kyle","Steve"],"services":["used-car-purchase","vehicle-detail","title-paperwork","out-of-state-vehicle-transfer"],"problems":["wire-transfer-only-payment-policy","dirty-vehicle-despite-claimed-detailing","sticker-residue-on-trunk","loose-battery-cables","non-starting-vehicle","unfilled-title-paperwork","overnight-title-shipping-cost-not-covered","worn-rotors","dirty-wheel-barrels","old-wiper-blades"]},"one_line_summary":"Customer had a severely negative experience purchasing a used car out-of-state, encountering payment policy issues, a falsely detailed dirty vehicle, a non-starting car, and an incorrectly filled-out title that cost them extra to resolve.","key_phrases":["dirtier than all get out","title was not filled out","didn't cover the charge, even though it was their mistake","cannot recommend this dealer to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNKOFpHWW93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","punctuality","communication"],"entities":{"technicians":[],"services":["oil-change","car-wash"],"problems":[]},"one_line_summary":"First-time customer praises friendly, efficient service during a time-sensitive oil change and car wash visit.","key_phrases":["friendly and helpful","in a time crunch","taken care of quickly","talked through each thing with me"]},"ChZDSUhNMG9nS0VJQ0FnSUR4N2Qzb0t3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Byron"],"services":["vehicle-purchase","vehicle-selection"],"problems":["finding-a-vehicle-within-a-desired-payment-range"]},"one_line_summary":"Byron Newberry provided an attentive and accommodating sales experience, helping the customer find a vehicle that exceeded expectations within her budget.","key_phrases":["even better than the one I was looking for","tried his best to make that happen","He cares about what you are telling him","pleasure to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUR4OGVmekpBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer describes a warm, family-like atmosphere at Deery Brothers.","key_phrases":["Great people","Feels like family"]},"ChdDSUhNMG9nS0VJQ0FnSUR4cm9fMWtnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["vehicle-repair","battery-replacement","starter-repair","ecu-repair"],"problems":["recurring-vehicle-issue-not-resolved-after-multiple-visits","misdiagnosis-of-vehicle-problem","unexpected-additional-repair-costs"]},"one_line_summary":"Customer visited the service department three times in 3-4 months, spending nearly $2000, only to be told another $2200 is needed for a problem they claim was already fixed.","key_phrases":["fix a problem they said was already fixed","spent almost 2000 already","now they want another 2200","I don't believe a word they say"]},"ChZDSUhNMG9nS0VJQ0FnSUR4MU03VVpnEAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["problem_resolution","pricing"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":["problem-not-fixed","only-quoted-new-parts-without-performing-repair"]},"one_line_summary":"Customer is dissatisfied because the dealership failed to fix the problem and only provided a quote for all new parts.","key_phrases":["did nothing to fix the problem","quote out all brand new parts"]},"ChZDSUhNMG9nS0VJQ0FnSUR4LVBEM1BBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["engine-repair","rental-vehicle"],"problems":["motor-seizure","rental-vehicle-involved-in-gunpoint-incident","vehicle-being-held-until-full-payment","refused-payment-plan","unable-to-drive-repaired-vehicle"]},"one_line_summary":"Customer's vehicle is being held hostage over a disputed $2,600 charge after a traumatic rental incident, and the dealership refuses to accept partial payments.","key_phrases":["held at gunpoint in the rental","charging us $10,000","refuse to work with us","paying for a car we can't even drive"]},"ChZDSUhNMG9nS0VJQ0FnSUN4LW9qOFdREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Amanda"],"services":["nissan-recall-repair"],"problems":["nissan-recall-on-2020-frontier"]},"one_line_summary":"Customer praises Amanda for exceptional communication and care during a 5-hour Nissan recall repair, calling it the best dealership service experience ever.","key_phrases":["best service experience I have ever had at a dealership","communicated with me on a regular basis","made sure the expectations were clear","concerned about me"]},"ChdDSUhNMG9nS0VJQ0FnSUN4N0lyRjZBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","cleanliness","responsiveness"],"entities":{"technicians":[],"services":["warranty-inspection","oil-change","tire-rotation","vehicle-wash"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for quickly completing warranty work, an oil change, and tire rotation, with the bonus of a complimentary wash and interior vacuum.","key_phrases":["accommodated my request easily","work was done quickly","washed and the interior vacuumed","friendly, professional service"]},"ChZDSUhNMG9nS0VJQ0FnSUN4a0tENE1REAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["problem_resolution","pricing","professionalism"],"entities":{"technicians":["Amanda"],"services":["tire-replacement","service-department"],"problems":["problem-tire"]},"one_line_summary":"Amanda in the service department resolved a tire issue with a replacement, though the customer noted the price was high but expected for a dealership.","key_phrases":["Amanda in service was very good","took care of my problem tire","getting me a new one","Price was not cheap"]},"ChdDSUhNMG9nS0VJQ0FnSURSbmVLVm5nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Wendy"],"services":["used-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent used vehicle buying experience with salesperson Wendy Miller, praising her kindness, knowledge, and honesty.","key_phrases":["love it","she was amazing","kind, knowledgeable, and honest","highly recommend her"]},"ChZDSUhNMG9nS0VJQ0FnSURSa3NMOVJREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","responsiveness","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-purchase","title-processing"],"problems":["title-not-received-within-expected-timeframe","no-response-to-email-inquiry","rude-customer-service-when-calling-for-updates"]},"one_line_summary":"Customer is highly frustrated by extreme delays in receiving their vehicle title, rude staff responses, and complete lack of email communication.","key_phrases":["taking forever to get our title","rudely say they have up to 30 days","NO Reply back","Very disappointed in their customer service"]},"ChdDSUhNMG9nS0VJQ0FnSUNSby1lbWxnRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["tire-rotation","tpms-service"],"problems":["tire-rotation-not-performed-as-claimed","front-driver-tire-remained-6lbs-low-after-service","tpms-relearn-not-completed"]},"one_line_summary":"Customer was told his tires were rotated but the service was not performed, as evidenced by a persistently low front tire after the appointment.","key_phrases":["tires were rotated during service","it was still low after my appointment","forgot to do a TPMS relearn","being told something was done when it clearly wasnt"]},"ChZDSUhNMG9nS0VJQ0FnSUNScnZqWmZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Steve"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, hassle-free car buying experience thanks to salesman Steve's outstanding service.","key_phrases":["Steve was amazing","Got me into the car I wanted","Quick and easy deal","No bumps or issues"]},"ChdDSUhNMG9nS0VJQ0FnSUNSMnRyT3N3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A new area resident had a friendly and knowledgeable experience and plans to return to Deery Brothers.","key_phrases":["Friendly, knowledgeable","advised me on all of my concerns","new to the area","will be returning to Deery"]},"ChZDSUhNMG9nS0VJQ0FnSUNSd3VMNFdBEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["car-rental"],"problems":[]},"one_line_summary":"Customer had a positive car rental experience citing friendly service and competitive pricing.","key_phrases":["rented a car","friendly service","comparable prices"]},"ChdDSUhNMG9nS0VJQ0FnSUNSbE9ldXBRRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["car-wash"],"problems":[]},"one_line_summary":"Customer humorously says Deery Brothers is their go-to car wash when other options aren't available.","key_phrases":["can't get Jeff bezos to wash my car","this is where I go"]},"ChZDSUhNMG9nS0VJQ0FnSUNSOExmalVBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":["Terry","Eric"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praised Terry and Eric for accommodating his time constraints and making the buying process efficient.","key_phrases":["enjoyed working with Terry and Eric","had a time crunch","made every effort to make the process as efficient as possible","I will be back"]},"ChZDSUhNMG9nS0VJQ0FnSURHN3FQcWVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Brad"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly praises Brad Deery as one of the best car dealers anywhere.","key_phrases":["one of the best car dealers anywhere","Brad Deery"]},"ChdDSUhNMG9nS0VJQ0FnSURoOFlXRnNBRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":["unauthorized-review-posted-from-customer-s-account"]},"one_line_summary":"Customer clarifies she did not post a negative review and notes Deery Brothers covered half her repair costs.","key_phrases":["did not post it","Deery brothers paid for half of my repairs","bad review","my father works for them"]},"ChZDSUhNMG9nS0VJQ0FnSURoX3BpVkp3EAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy","communication","pricing","professionalism"],"entities":{"technicians":["Sean"],"services":["used-truck-purchase","trade-in"],"problems":["no-negotiation-room-on-price","high-interest-rate-financing","poor-treatment-of-sales-staff-in-cold-weather"]},"one_line_summary":"Customer had a mostly positive used truck buying experience with a patient salesman Sean, but was disappointed by inflexible pricing, high interest rates, and poor working conditions for the sales team.","key_phrases":["constantly improving his salesmanship skills","no room to come down on the used truck","highest interest rates I've ever financed under","standing out in the cold"]},"ChZDSUhNMG9nS0VJQ0FnSUNoajczdFhnEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","communication","pricing","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","oil-change","tire-replacement","alignment"],"problems":["heated-seats-not-working","no-keyless-entry-code-or-sticker","locking-lug-nuts-with-no-key","mismatched-and-worn-tires","parts-claimed-replaced-but-needing-replacement","free-oil-change-not-honored"]},"one_line_summary":"Customer reports multiple undisclosed vehicle issues at time of sale and complete lack of post-sale support after spending nearly $25,000 on a used 2016 Lincoln MKC.","key_phrases":["aggressively assured it was just warming up","sold as is speech","brand new tires were unmatching brand and tread","steer clear if you expect any post sale assistance"]},"ChdDSUhNMG9nS0VJQ0FnSUNobjZMdHpRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":["Wendy"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive buying experience with helpful salesperson Wendy and was satisfied with the deal reached on their desired vehicle.","key_phrases":["Wendy was very helpful","able to deal on the vehicle","would come back again"]},"ChdDSUhNMG9nS0VJQ0FnSUNoNTRHOHV3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer praises the friendly service staff and a comfortable, well-stocked waiting room.","key_phrases":["Friendly service staff","waiting room comfortably and well stocked"]},"ChZDSUhNMG9nS0VJQ0FnSUNocTl2UmVBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["used-vehicle-purchase","vehicle-repair"],"problems":["repeated-costly-vehicle-issues-after-purchase","over-10-000-in-repair-costs"]},"one_line_summary":"Customer is extremely upset after paying over $20,000 for a vehicle and an additional $10,000 in repair costs.","key_phrases":["so very upset with Deery Brothers","paid over $20,000 for our vehicle","paid over $10,000 for issues"]},"ChdDSUhNMG9nS0VJQ0FnSUNoaWZDdm1BRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a routine oil change that went smoothly with no issues.","key_phrases":["just got an oil change","worked out fine"]},"ChZDSUhNMG9nS0VJQ0FnSUNodklQLVlBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Sean"],"services":["new-vehicle-sales","silverado-purchase"],"problems":[]},"one_line_summary":"Customer praises Sean and the team for making the Silverado purchase process easy and professional.","key_phrases":["getting me into my Silverado pickup","made it easy and very professional","highly recommend you and your dealership","service and sales"]},"ChZDSUhNMG9nS0VJQ0FnSUNoOUpIbWFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Steve"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience with Steve and loves their new vehicle.","key_phrases":["Steve was amazing","love our vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSURCcXBEVjN3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","scheduling"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer was pleased that her car was taken in early and the oil change and tire rotation were completed in under an hour.","key_phrases":["taken in when I arrived 10 minutes early","done in under an hour","very happy for that"]},"ChZDSUhNMG9nS0VJQ0FnSURCNnBEckZ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great vehicle buying experience and found the staff extremely helpful, saying they will return.","key_phrases":["Great service","Great vehicle buying experience","Extremely helpful","Will definitely be back"]},"ChZDSUhNMG9nS0VJQ0FnSUNCd2ZPN0t3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Steve"],"services":["work-truck-purchase"],"problems":[]},"one_line_summary":"Customer had a great no-pressure truck buying experience with sales consultant Steve at Deery Brothers.","key_phrases":["down to earth and easy to talk to","felt no pressure","whole experience was very good","great to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUNCbXZTYmtnRRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["professionalism","communication","pricing","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["used-truck-purchase","vehicle-financing"],"problems":["mileage-discrepancy-on-listing","refused-to-provide-gas-for-drive-home","oil-change-needed-within-30-days-of-purchase","engine-air-filter-needed-within-45-days-of-purchase","sensors-not-functioning"]},"one_line_summary":"Customer drove 2.5 hours to buy a used Silverado but was disappointed by a mileage discrepancy, refusal to provide gas, and poor vehicle condition shortly after purchase, though praised the finance rep.","key_phrases":["7k mile difference","only do that for new vehicles and not used","tank of gas is a very common practice","very pleasant, informative, and laid out all of our options clearly"]},"ChZDSUhNMG9nS0VJQ0FnSUQtLWJuOFBnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["battery-replacement"],"problems":["battery-problem"]},"one_line_summary":"Customer had a battery issue resolved and praised the outstanding customer service.","key_phrases":["problem with my battery","got a new one","customer service is outstanding"]},"ChdDSUhNMG9nS0VJQ0FnSUQtOGZiTHR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Wendy"],"services":["used-car-sales","vehicle-test-drive"],"problems":["customer-needed-help-finding-the-right-vehicle-within-a-specific-price-range"]},"one_line_summary":"Salesperson Wendy went above and beyond over 17 days to help the customer find and purchase a Nissan Rogue that fit her needs and budget.","key_phrases":["put up with me emailing her different vehicles","told her what I was looking for and the price range","found 4 for me to test drive","goes above and beyond"]},"ChZDSUhNMG9nS0VJQ0FnSUQtOUpyREdnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Colton"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises young salesman Colton Andersen for being personable, forthright, and helpful throughout the sales process.","key_phrases":["Colton Andersen was excellent","very young, but so personable","forthright and helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUQtaUpUSEx3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","scheduling","pricing","professionalism"],"entities":{"technicians":["Wendy"],"services":["new-car-purchase","test-drive","trade-in"],"problems":[]},"one_line_summary":"Customer praises salesperson Wendy Miller for her thorough communication, knowledgeable test drive, and fair trade-in value on a Chevy Spark purchase.","key_phrases":["wonderful to work with","explained everything about the vehicle","very fair amount for my trade","will be recommending them"]},"ChZDSUhNMG9nS0VJQ0FnSUMtOWM2RU9REAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["pricing","problem_resolution","communication","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["overcharged-compared-to-quoted-price","crossbar-not-tightened-after-oil-change-causing-rattle"]},"one_line_summary":"Customer was overcharged compared to the quoted price and a crossbar was left loose after an oil change, causing a dangerous rattle that one staff member initially dismissed.","key_phrases":["bill was 100 instead of quoted 70","terrible rattle after pulling out","crossbar not tightened back up","I started to feel like he was implying it was only in my mind"]},"ChZDSUhNMG9nS0VJQ0FnSUMtOWJEV0pnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["sales","vehicle-service"],"problems":[]},"one_line_summary":"Customer found both the sales and service at Deery Brothers worth the drive.","key_phrases":["Great sales and service","Worth the drive"]},"ChZDSUhNMG9nS0VJQ0FnSURleTZXaUhnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":[],"services":["new-car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a fantastic, pressure-free car buying experience purchasing a 2022 RAV4 Hybrid with favorable financing and great follow-up.","key_phrases":["fantastic car buying experience","zero pressure on us","3.5% financing","followed up since then"]},"ChdDSUhNMG9nS0VJQ0FnSUR1eVktWnB3RRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["communication","scheduling","responsiveness","courtesy","problem_resolution","professionalism"],"entities":{"technicians":["Craig"],"services":["oil-change","tire-rotation","online-appointment-scheduling"],"problems":["online-appointment-system-not-working","appointment-not-recorded","unresponsive-and-dismissive-service-representative"]},"one_line_summary":"Customer had a frustrating experience with a rude service department representative and broken online scheduling, but the service manager followed up with an apology and gift card.","key_phrases":["online appointment maker doesn't work","treated me like I was five","made it face to face","reached out and apologized"]},"ChZDSUhNMG9nS0VJQ0FnSURlcVBXTGJnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Wendy"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer appreciated the large inventory and found sales associate Wendy to be friendly and helpful.","key_phrases":["Lot's of inventory","Wendy was friendly and helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUNlai1yWVN3EAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["tire-service"],"problems":["excessive-wait-time-for-tire-service"]},"one_line_summary":"Customer was disappointed that a tire service took 4 hours to complete.","key_phrases":["disappointed with the service","4 hours for my tires","service I received"]},"ChdDSUhNMG9nS0VJQ0FnSUNlazkzaGp3RRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["diagnostic-fee","oil-change","vehicle-repair-estimate"],"problems":["charged-160-diagnostic-fee-without-prior-consent","repair-estimate-350-higher-than-competitors","unapproved-fees-added-to-bill","no-repair-paperwork-available-at-drop-box"]},"one_line_summary":"Customer is highly dissatisfied with excessive diagnostic fees, unapproved charges, and a repair estimate far higher than competitors, calling the shop dishonest and overpriced.","key_phrases":["$160 to read a code as a diagnostic fee","$350 higher than two other repair shops","unapproved fees","dishonest and overpriced repair facility"]},"ChZDSUhNMG9nS0VJQ0FnSUNlM1lpek1nEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["salvage-vehicle-transport","used-car-resale"],"problems":["non-payment-for-transport-service","manager-dishonesty","broken-verbal-agreement"]},"one_line_summary":"Customer claims the manager made a false promise of payment for transporting a salvage vehicle and never paid, calling the dealership deeply dishonest.","key_phrases":["a liar not a man of his word","We didn't get paid and they have their truck","car they will fix up and sell you as new","never had to deal with a man who didn't value his word"]},"ChdDSUhNMG9nS0VJQ0FnSUNlM29DUzZnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Art"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Art Krantz went above and beyond helping the customer make a purchase decision, and the whole team made the experience enjoyable.","key_phrases":["went above and beyond","helping me to find and make the decision","everyone were very fun","made our experience great"]},"ChZDSUhNMG9nS0VJQ0FnSUR1cjR5a1JBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Wendy"],"services":["new-car-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer had a highly positive car-buying experience at Deery Brothers, praising salesperson Wendy for being professional and non-pushy while accommodating their trade-in needs.","key_phrases":["not pushy at all","gave me what I needed for my trade","made things happen in a very professional way","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUR1eTdiV3dBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","cleanliness","courtesy"],"entities":{"technicians":["Jake"],"services":["used-car-sales","vehicle-walkthrough"],"problems":[]},"one_line_summary":"Salesman Jake went above and beyond by sending videos and photos before a long drive, earning a 10/10 recommendation.","key_phrases":["went above and beyond","sent multiple videos and photos","showing its cleanliness","Not your average car salesman"]},"ChdDSUhNMG9nS0VJQ0FnSUR1X2I2bnpBRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase","financing"],"problems":["condescending-finance-team-member","belittling-behavior-during-purchase-process"]},"one_line_summary":"Customer refused to buy a car due to a finance team member who was condescending and repeatedly belittled them.","key_phrases":["did not buy a car","very condescending","belittled me every chance he had","financial team member"]},"ChZDSUhNMG9nS0VJQ0FnSUR1emRQcVlBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Wendy"],"services":["new-car-purchase","test-drive"],"problems":[]},"one_line_summary":"Salesperson Wendy delivered an outstanding first-time car-buying experience through deep product knowledge, hands-on guidance, and attentive follow-up.","key_phrases":["Wendy is AMAZING","knowing everything about this brand","went page by page in the manual","followed up with me the next week"]},"ChZDSUhNMG9nS0VJQ0FnSUR1dVpITERnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","communication","professionalism"],"entities":{"technicians":["Jake","Julie","Keven"],"services":["new-vehicle-purchase","trade-in","vehicle-accessories","financing"],"problems":[]},"one_line_summary":"Customer praises Jake, Julie, and Keven for their helpfulness, friendliness, and great pricing on a new van purchase and trade-in.","key_phrases":["amazing and so helpful","great price on both our new van and the trade-in","explained well all our accessory options","highly recommend Deery and especially Jake"]},"ChZDSUhNMG9nS0VJQ0FnSUN1cTRLOGFREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a quick and easy oil change experience with friendly staff and a comfortable waiting room offering free refreshments.","key_phrases":["Fast and easy","Staff friendly","Nice waiting room","free coffee water, popcorn"]},"ChdDSUhNMG9nS0VJQ0FnSUN1cW9QN3F3RRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":["pricing","punctuality","communication"],"entities":{"technicians":[],"services":["tire-mounting","tire-balancing","tire-unmounting"],"problems":["service-took-significantly-longer-than-quoted-time-estimate"]},"one_line_summary":"Customer was satisfied with the price for tire mounting and balancing but frustrated that the job took 4.5 hours instead of the quoted couple of hours.","key_phrases":["happy with the price","couple hours turned into 4 1/2 hours","would have had someone give me a ride home","5 tires unmounted and 4 new tires mounted and balanced"]},"ChZDSUhNMG9nS0VJQ0FnSURPbllPdE13EAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["warranty-repair","new-vehicle-service"],"problems":["burnt-ic-on-a-new-2022-odyssey","long-drive-required-for-repair"]},"one_line_summary":"Customer found staff friendly but was disappointed to have to drive 60 miles to address a burnt IC on their new 2022 Odyssey.","key_phrases":["They are friendly","drive 60 miles","burnt IC","not good for a new 2022 odessey"]},"ChZDSUhNMG9nS0VJQ0FnSURPbmN1Q1h3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism","responsiveness"],"entities":{"technicians":["Jay"],"services":["vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"First-time buyer had an excellent experience at Deery Brothers, praising the welcoming staff, attentive salesperson Jay, and thorough finance team.","key_phrases":["helped immediately upon entering and felt welcome","brought me exactly what I asked for","explained to me in complete detail","didn't feel as if I was being misguided"]},"ChZDSUhNMG9nS0VJQ0FnSURPc0lyYldnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","pricing","professionalism","communication"],"entities":{"technicians":["Colton","Scott","Keven"],"services":["vehicle-trade-in","used-suv-purchase","financing"],"problems":["high-fuel-costs-from-v8-armada","looking-for-more-affordable-vehicle"]},"one_line_summary":"Customer praises Colton, Scott, and Keven for an outstanding car-buying experience, trading in her V8 Armada for a 2020 GMC Terrain with a great financing deal.","key_phrases":["I want you to love it","BEST Deal I could possibly have gotten","Great experience","very Personable Guy"]},"ChZDSUhNMG9nS0VJQ0FnSUNPOWQ2TFB3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Sean"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Sean and the Deery team for exceeding expectations and delivering a rewarding experience.","key_phrases":["exceeded expectations","rewarding experience","thank you Sean and the Deery team"]},"ChdDSUhNMG9nS0VJQ0FnSUQydHJQLTR3RRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism","pricing"],"entities":{"technicians":["Brandi","Jake","Kevin"],"services":["used-car-purchase","vehicle-financing","out-of-state-vehicle-delivery"],"problems":[]},"one_line_summary":"An Oklahoma customer had an outstanding out-of-state car-buying experience for his son, praising staff members Brandi, Jake, and Kevin for exceptional communication, responsiveness, and personal service.","key_phrases":["way above Deery Brothers as a buying experience","immediate and helpful to go to the lot and check many details","going way above and beyond","Jake even had an experienced loader help us make sure every strap was right"]},"ChdDSUhNMG9nS0VJQ0FnSUQya3NtR3pBRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["headlight-replacement","warranty-claim"],"problems":["headlights-too-dim-to-drive-at-night","class-action-lawsuit-replacement-not-honored"]},"one_line_summary":"Customer was denied a headlight replacement covered under a Nissan class action lawsuit settlement, citing an inadequate daytime inspection as the reason.","key_phrases":["headlights replaced due to being too dim","class action lawsuit one time replacement","told my lights did not need replaced","driving it after dark more accurate test"]},"ChdDSUhNMG9nS0VJQ0FnSUMyN09EN21RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Ralph"],"services":["vehicle-trade-in","used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a vehicle and trading in a 2010 Kia, receiving more than expected for the trade-in thanks to salesman Ralph Meyer.","key_phrases":["easy purchase","gave me more than I expected","great experience","traded in a 2010 Kia"]},"ChZDSUhNMG9nS0VJQ0FnSUMyb0t2VUVnEAE":{"sentiment":"positive","sentiment_score":0.2,"aspects_mentioned":["cleanliness","problem_resolution"],"entities":{"technicians":[],"services":["car-wash","dealership-service"],"problems":["car-wash-not-working","rain-checks-ineffective-for-rescheduling-car-wash"]},"one_line_summary":"Customer praises general service quality but is repeatedly disappointed by a non-functioning car wash and ineffective rain check policy.","key_phrases":["service always great","very disappointed that car wash wasnt working again","rain checks aren't effective","getting this service done at another time"]},"ChZDSUhNMG9nS0VJQ0FnSUNXei1HREtBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Jake"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Jake made the car-buying process easy and enjoyable, helping the customer find the perfect vehicle with no hassle.","key_phrases":["amazing guy to talk to","helped us find the perfect car","get everything organized for our purchase","not a difficult process at all"]},"ChdDSUhNMG9nS0VJQ0FnSUNXbDRYMWl3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","cleanliness","punctuality"],"entities":{"technicians":[],"services":["nissan-dealership-service"],"problems":[]},"one_line_summary":"Customer appreciates the professional and clean environment at this Nissan dealership, finding the wait time understandable given it is the only one nearby.","key_phrases":["professional and clean","bit of a wait","only Nissan dealer I know around","understandable for wait times"]},"ChZDSUhNMG9nS0VJQ0FnSUNXeFl5TGRnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Eric"],"services":["vehicle-purchase","vehicle-delivery","hd-towing-package"],"problems":["needed-to-verify-hd-towing-package-compatibility-for-camper"]},"one_line_summary":"Customer praises sales rep Eric Rios for going above and beyond to verify towing package specs and delivering the vehicle over two hours away.","key_phrases":["went above and beyond","taking pictures of the transmission cooler","delivered the vehicle to our home, over 2 hours away","highly recommend Eric and Deery Brothers"]},"ChZDSUhNMG9nS0VJQ0FnSUNXNmR2TUhREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Steve"],"services":["car-lease","finance"],"problems":[]},"one_line_summary":"A repeat customer leased their second car from Deery Brothers and had a great experience with the sales rep, finance, and service departments.","key_phrases":["lease second car","Very pleased with dealership","Great experience all around","representative Steve Donald"]},"ChZDSUhNMG9nS0VJQ0FnSUNXNGNfZFlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Jake"],"services":["vehicle-financing","used-car-sales"],"problems":["difficulty-finding-desired-vehicle","financing-challenges"]},"one_line_summary":"Customer praises salesman Jake Bailey for his kindness and professionalism in helping secure a dream vehicle through financing.","key_phrases":["deserves one of the best","helped me from the moment I called","having a tough time financing a vehicle","recommend him and Deery Brothers"]},"ChZDSUhNMG9nS0VJQ0FnSUNXOXZMWVpBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises Deery Brothers for its professional staff, clean environment, and strong customer-first focus.","key_phrases":["Professional staff","clean, caring environment","customer is the first focus"]},"ChZDSUhNMG9nS0VJQ0FnSUNXaW9MU2ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Wendy"],"services":["car-sales"],"problems":[]},"one_line_summary":"Repeat customer praises salesperson Wendy Miller for her personable and professional manner, highly recommending her and Deery Brothers.","key_phrases":["hit it out of the park","personable and professional manner","keep returning and recommending","well worth the time and distance of travel"]},"ChZDSUhNMG9nS0VJQ0FnSURtcy1qa01BEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["new-car-sales"],"problems":["price-gouging-above-msrp","unfair-business-practices"]},"one_line_summary":"Customer accuses the dealership of price gouging by marking vehicles over $10K above MSRP and plans to file a BBB complaint.","key_phrases":["price gouging","over 10K MSRP","not a fair and honest dealership","filling a claim with the BBB"]},"ChdDSUhNMG9nS0VJQ0FnSUNtbDhpdDRnRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Tim","Liz"],"services":["car-sales","service-department"],"problems":["dishonesty-from-sales-manager","service-manager-denial-of-prior-statements","lack-of-accountability"]},"one_line_summary":"Customer accuses sales manager Tim of lying and service manager Liz of gaslighting and deflecting blame onto other staff.","key_phrases":["boldface lied to my face","gaslighted by a car dealership","threw everybody else under the bus","Everyone here is a snake"]},"ChZDSUhNMG9nS0VJQ0FnSUNtX0lyRlVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Steve"],"services":["used-car-purchase","vehicle-setup","onstar-activation"],"problems":[]},"one_line_summary":"Customer praises salesman Steve Donald for thorough service and setup during a Cadillac XT5 purchase, recommending him highly and planning to return.","key_phrases":["Steve comes highly recommended","explained everything","phone, radio system and Onstar were set up and ready to use","we also gained a friend"]},"ChdDSUhNMG9nS0VJQ0FnSURHOGJ6aXlRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["ac-heat-blower-motor-replacement"],"problems":["noisy-ac-heat-blower-motor"]},"one_line_summary":"Customer is satisfied after having the AC/heat blower motor replaced, noting it is now quiet.","key_phrases":["replaced ac/heat blower motor","nice and quiet now"]},"ChZDSUhNMG9nS0VJQ0FnSURHM05laVRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Steve","Donald"],"services":["new-car-purchase","online-vehicle-browsing"],"problems":["out-of-town-buyer-with-questions","vehicle-inventory-shortage"]},"one_line_summary":"Customer was referred by a friend and had a great experience purchasing a car, praising the inventory availability, website, and Steve Donald's communication.","key_phrases":["magic to make someone like me feel very comfortable","everything is in shortage, they actually have the car I want in stock","website is very tech savvy, super fast, updated","answer out of town buyer endless questions"]},"ChdDSUhNMG9nS0VJQ0FnSURHcE9Td3lRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","pricing"],"entities":{"technicians":["Jake"],"services":["car-sales","used-car-purchase"],"problems":[]},"one_line_summary":"Customer praises sales consultant Jake Bailey for being knowledgeable, helpful, and not pushy while finding a car within her budget.","key_phrases":["exceptional sales consultant","very helpful, knowledgeable","not pushy at all","find a car within my budget"]},"ChZDSUhNMG9nS0VJQ0FnSUNHN29LdEV3EAE":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":["service-department","post-sale-support"],"problems":["unresolved-service-issue","no-return-call-from-service-manager","no-response-from-sales-manager"]},"one_line_summary":"Customer received no callback from the service manager and no response from the sales manager, feeling completely ignored after their purchase.","key_phrases":["really fell short","got their voicemail and never received a return call","not one person has indicated they care","people that buy from them"]},"ChdDSUhNMG9nS0VJQ0FnSUNHN3RYMy1BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff for being friendly, helpful, and going out of their way to answer questions.","key_phrases":["Friendly, helpful","go out of their way","get questions answered"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2MUpUajVRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","responsiveness"],"entities":{"technicians":["Steve"],"services":["vehicle-sales","test-drive"],"problems":[]},"one_line_summary":"Customer praises salesman Steve Donald for being knowledgeable, prepared, and dedicated in helping her find and purchase the vehicle she wanted.","key_phrases":["had them up front and ready to be driven","spent the whole morning working with me","very knowledgeable, helpful and friendly","couldn't be more pleased"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2cE9DWS1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jake"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience at Deery Brothers, crediting salesman Jake Bailey for being efficient and customer-focused.","key_phrases":["such a breeze","best salesman I've ever went to","dedicated to making sure we went home happy","definitely going back to him"]},"ChZDSUhNMG9nS0VJQ0FnSUM2eEk3cGFREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Eric"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises sales associate Eric Rios for his patience and helpfulness during the car-buying decision process.","key_phrases":["Eric Rios was amazing","very patient with me","super helpful","finally made a decision"]},"ChZDSUhNMG9nS0VJQ0FnSURha3JQVEh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car buying experience with friendly staff and excellent service, calling it the best in the area.","key_phrases":["Friendly staff","great car buying experience","Best in the area for sure"]},"ChZDSUhNMG9nS0VJQ0FnSUNhdGZfMVVnEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["scheduling","problem_resolution","communication"],"entities":{"technicians":[],"services":["tire-change","oil-change"],"problems":["appointment-not-found-in-system","oil-change-not-performed-as-expected","required-additional-1-5-week-wait-for-oil-change"]},"one_line_summary":"Customer waited 1.5 weeks for an appointment that wasn't in the system, had her tires changed but not her oil, and was told to wait another week and a half for the oil change.","key_phrases":["waited 1 1/2 weeks for my appt","didn't have one","didn't change my oil","wait another week and a half"]},"ChZDSUhNMG9nS0VJQ0FnSUNhb3Bhd013EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","responsiveness","communication","professionalism"],"entities":{"technicians":["Anton"],"services":["used-car-purchase","at-home-vehicle-delivery","trade-in"],"problems":["anxiety-about-driving-out-of-town-to-dealership"]},"one_line_summary":"Customer with driving anxiety had an outstanding, fast car-buying experience with Anton, who delivered the vehicle and paperwork to their home.","key_phrases":["friendly down to earth no bs guy","brought the vehicle and paperwork to my house","called Saturday, had the vehicle Monday at lunch","couldn't be happier"]},"ChdDSUhNMG9nS0VJQ0FnSUNhak12YnpnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Art"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Salesperson Art made the car-buying process quick and easy by listening to the customer's needs and finding their dream car.","key_phrases":["made the whole process quick and easy","listened to what i wanted","found my dream car","definitely recommend him"]},"ChdDSUhNMG9nS0VJQ0FnSURxdHZqSnJRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":["showroom-visit"],"problems":[]},"one_line_summary":"Customer praised the clean showroom, welcoming atmosphere, and friendly staff at Deery Brothers Inc.","key_phrases":["very clean showroom","welcoming environment","friendly staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNxX2ZlbkF3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["scheduling","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["recall-service","vehicle-inspection"],"problems":["vehicle-recalls"]},"one_line_summary":"Customer praises the service department for efficiently handling recalls, proactive communication about wear issues, and courteous staff.","key_phrases":["GREAT at getting out car in for the recalls","make sure to let us know if anything else is wearing out","Kind and considerate","Highly recommend for service"]},"ChdDSUhNMG9nS0VJQ0FnSUNxc1phR3JRRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["toyota-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer accompanied a friend buying a Toyota HR-V and found the salesman friendly.","key_phrases":["buying a Toyota H-cr","auto salesman was friendly","was there with friend"]},"ChZDSUhNMG9nS0VJQ0FnSURLei0yZ0F3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Marty","Julie","Greg"],"services":["new-car-purchase","vehicle-orientation"],"problems":[]},"one_line_summary":"Customer and her husband were highly satisfied with their Nissan Rogue purchase, praising staff members Marty, Julie, and Greg for a thorough and educational experience.","key_phrases":["explained our new Nissan Rogue in detail","very educational","very satisfied and happy with the entire experience","Thank you all So much"]},"ChdDSUhNMG9nS0VJQ0FnSURLeW9IZ19nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Ralph"],"services":["used-truck-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Ralph for listening carefully to his needs and negotiating fairly, resulting in his first-ever first-vehicle purchase in 34 years of buying cars.","key_phrases":["took the time to listen closely","sells you the vehicle you want","listened well and negotiated fairly","first time in 34 years of buying cars I bought the first truck he showed me"]},"ChZDSUhNMG9nS0VJQ0FnSURLcXQyOU1REAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","communication","technical_knowledge","responsiveness","professionalism","pricing"],"entities":{"technicians":["Brad","Justin","Cory"],"services":["airbag-recall-repair","body-and-paint","windshield-replacement","headlight-assembly-replacement","collision-repair"],"problems":["takata-airbag-recall-not-addressed","botched-front-end-body-and-paint-repair","wrong-headlight-assemblies-replaced","damaged-sheet-metal-not-straightened","missing-mounting-bolt-on-headlamp-assembly","hood-left-in-a-bind","improper-fasteners-used","no-refund-for-unnecessary-part"]},"one_line_summary":"Customer experienced severely botched collision repair, unanswered airbag recall service, and dismissive management at Deery Brothers, ultimately requiring a third-party shop to fix their mistakes.","key_phrases":["passed me off to their certified Toyota technician's voicemail where I never got a call back","replaced BOTH headlight assemblies after I told them to only replace the broken right side","totally botched the job up","like talking to Pontius Pilate washing his hands"]},"ChdDSUhNMG9nS0VJQ0FnSUNLcl92eC13RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["punctuality","communication","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["recall-repair","coolant-service"],"problems":["coolant-light-still-on-after-service","wait-time-far-exceeded-estimate","no-loaner-car-provided"]},"one_line_summary":"Customer was told recall work would take 4 hours but waited until 4pm, and the original coolant issue was still unresolved upon leaving.","key_phrases":["Kept getting told almost done three times","Was not done till 4 o'clock","coolant light still on","would not give me a car to drive"]},"ChZDSUhNMG9nS0VJQ0FnSUNLbTdDTlpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Eric"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Eric Rios and the Deery Brothers team for a smooth Jeep purchase experience.","key_phrases":["making the purchase of my Jeep go so smoothly","one of the best dealerships I have ever dealt with","I love my Jeep"]},"ChZDSUhNMG9nS0VJQ0FnSUNLX1l5MFBBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","problem_resolution","communication"],"entities":{"technicians":[],"services":["vehicle-repair","parts-sourcing"],"problems":["parts-unavailability","unexpected-higher-bill-than-quoted"]},"one_line_summary":"Customer had a very negative experience, being forced to source their own part and then receiving a much higher bill than originally discussed.","key_phrases":["had to find and supply the part myself","wait several months","much larger bill than was discussed","would not recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNLNklEWmlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Marty"],"services":["used-car-purchase"],"problems":["mobility-limitations-due-to-handicap"]},"one_line_summary":"Gloria praised the dealership for great pricing, a helpful staff member named Marty who accommodated her mobility limitations, and expressed love for her new car.","key_phrases":["extremely nice","Marty was very helpful","price is right","love the car"]},"ChdDSUhNMG9nS0VJQ0FnSUR5eDdpZnFnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Steve"],"services":["vehicle-trade-in","car-purchase"],"problems":[]},"one_line_summary":"Jose and his wife had a great car-buying experience with salesman Steve Donald, praising his friendliness, knowledge, and fairness, and appreciated having forgotten items mailed back from their trade-in.","key_phrases":["friendly, knowledgeable, and fair","really happy with the process","work with Steve in the future","mailed us a couple things we had left in our trade-in"]},"ChdDSUhNMG9nS0VJQ0FnSUR5d19lNm1RRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["scheduling","cleanliness","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-viewing-appointment"],"problems":["vehicle-sold-before-scheduled-appointment","replacement-vehicle-had-mechanical-issues","dirty-seats","loud-exhaust","hard-to-start"]},"one_line_summary":"Customer arrived for a scheduled appointment only to find the vehicle already sold, and the replacement they were shown was overpriced and in poor condition.","key_phrases":["sold it before we got there","shady vehicle","hard to start","seats was dirty"]},"ChdDSUhNMG9nS0VJQ0FnSUR5d2JxNnd3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["diagnostic-service","cruise-control-repair"],"problems":["cruise-control-stopped-working-after-battery-replacement"]},"one_line_summary":"A technician quickly diagnosed and resolved a cruise control issue caused by a battery change in about 5 minutes.","key_phrases":["figured out the problem in about 5 minutes","put some kind of meter on it","cruise control stopped working","Great job"]},"ChZDSUhNMG9nS0VJQ0FnSUN5dE5TRkNnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","cleanliness","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-detailing","vehicle-delivery"],"problems":["vehicle-was-messy-when-first-seen","uncertainty-about-condition-given-deal-price"]},"one_line_summary":"Customer drove from Cedar Rapids to buy a Chrysler 300s, was pleasantly surprised by the perfect detailing and delivery within two days at a great deal.","key_phrases":["worth rolling the dice","detailed and delivered just 2 days later","everything was PERFECT","appreciate the deal, the customer service and follow up"]},"ChZDSUhNMG9nS0VJQ0FnSURTNWZQb1dnEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["car-purchase"],"problems":["salesman-perceived-as-manipulative-or-condescending","customer-felt-taken-advantage-of-during-sale"]},"one_line_summary":"Customer felt the salesman was condescending and attempted to take advantage of them, resulting in a very negative buying experience.","key_phrases":["underestimated my intelligence","tried to take advantage of me","did not have a positive buying experience","would not choose to purchase from them again"]},"ChdDSUhNMG9nS0VJQ0FnSURTdnNTTjVRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["truck-purchase","online-sales"],"problems":[]},"one_line_summary":"Customer had a smooth and impressive truck-buying experience, mostly handled online with the vehicle ready upon arrival.","key_phrases":["most was done online","truck ready to go when I arrived","grand experience","simple"]},"ChdDSUhNMG9nS0VJQ0FnSURTN3BmcXVnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-inspection"],"problems":[]},"one_line_summary":"Customer had a quick and pleasant vehicle inspection experience with a helpful and kind staff member.","key_phrases":["done pretty quick","incredibly helpful and kind","took my car in for an inspection"]},"ChdDSUhNMG9nS0VJQ0FnSURpd2EteWdRRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["oil-change","vehicle-service"],"problems":["incomplete-repair-left-customer-stranded-on-the-road","poor-service-experience-since-new-car-purchase-in-2013"]},"one_line_summary":"Customer reports a long history of disappointing service experiences, culminating in being left stranded roadside after an incomplete repair.","key_phrases":["sitting along side the road waiting on a tow","dealing with the service department has been disappointing","Not a good sales experience","finish the job before they closed"]},"ChdDSUhNMG9nS0VJQ0FnSURpMG9uU3p3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["car-sales","truck-sales"],"problems":[]},"one_line_summary":"Customer praises the vehicle selection and friendly staff at Deery Brothers.","key_phrases":["great cars and trucks","good friendly people"]},"ChZDSUhNMG9nS0VJQ0FnSURpM0pTZENBEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["black-friday-sales-event","vip-appointment"],"problems":["misleading-advertisements","poor-customer-treatment","false-deals"]},"one_line_summary":"Customer felt misled by Black Friday deals and treated poorly during their VIP appointment.","key_phrases":["Black friday deals a total joke","Nothing they advertised is true","didn't feel like a vip","more like an outcast"]},"ChZDSUhNMG9nS0VJQ0FnSURpZ0pHa2NBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Wendy","Ivan"],"services":["car-purchase","used-car-sales"],"problems":[]},"one_line_summary":"Customer praises sales reps Wendy and Ivan for their honesty, helpfulness, and dedication to finding the right car, and plans to return for future purchases.","key_phrases":["Wendy was awesome","very honest and up front with me","valued trait especially from somebody selling you a car","definitely be back for future purchases"]},"ChZDSUhNMG9nS0VJQ0FnSUNpallydVFnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises the fast, friendly treatment and hopes to purchase their next car from Deery Brothers.","key_phrases":["Fast and friendly","how they treat my wife and I","buy our next car","come from there"]},"ChZDSUhNMG9nS0VJQ0FnSUNpbWRfOEpREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Art"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends Art at Deery Brothers West Burlington for his helpfulness, knowledge, and friendliness during a used car purchase.","key_phrases":["beyond helpful, knowledgeable and friendly","purchase a newly used car","go to Deery Brothers in West Burlington and ask for Art"]},"ChZDSUhNMG9nS0VJQ0FnSURDX2RtQ093EAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["new-vehicle-purchase"],"problems":["difficulties-during-vehicle-purchase-process","management-failed-to-adequately-respond-to-concerns"]},"one_line_summary":"Customer had a poor new vehicle purchase experience and felt management's response was dismissive lip service.","key_phrases":["poor experience trying to purchase a new vehicle","asked to speak with management/ownership","response appears to be lip service","having difficulties"]},"ChdDSUhNMG9nS0VJQ0FnSUNpcXBmQ2lRRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["free-checkup","vehicle-inspection"],"problems":["charged-70-for-a-service-advertised-as-free","deceptive-pricing-for-senior-customer"]},"one_line_summary":"Customer claims their 83-year-old mother was charged $70 for a service advertised as free, and warns senior citizens to beware.","key_phrases":["robbed my 83 year old Mother out of $70.00","free check up","Senior Citizens beware","next call is Better Business Bureau"]},"ChdDSUhNMG9nS0VJQ0FnSURDbTVhdzVnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Steve"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer Richard had a great car-buying experience thanks to the helpfulness and care of salesperson Steve Donald.","key_phrases":["most helpful and caring person I've met","going back and fourth talking with Steve Donald","highly recommend buying from here","ask for Steve"]},"ChZDSUhNMG9nS0VJQ0FnSURDc3NEV0dnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-sale","vehicle-inspection","test-drive"],"problems":["paint-damage-not-disclosed-online","multiple-paint-chips-on-vehicle","vehicle-rattling-during-test-drive","undisclosed-vehicle-condition"]},"one_line_summary":"Customer drove from Nebraska to find undisclosed paint damage and a rattling vehicle, warning others to avoid the dealership.","key_phrases":["6 spots where paint had come off","nothing was stated online","failed to even repair the paint","RUN AWAY"]},"ChdDSUhNMG9nS0VJQ0FnSUNDMzUybTVRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had an outstanding experience at Deery Brothers.","key_phrases":["experience was outstanding","deery brothers"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4NzQ2b0NnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Wendy"],"services":["vehicle-purchase","car-selection"],"problems":[]},"one_line_summary":"Customer praises Wendy Miller for making the car-buying process easy and helping them find their dream car.","key_phrases":["couldn't be more pleased","entire process was easy","great selection of vehicles","walk out with our dream car"]},"ChdDSUhNMG9nS0VJQ0FnSUM4M3J1UzdBRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["new-truck-purchase"],"problems":["dealer-refused-cashier-check-as-payment","required-wire-transfer-before-vehicle-viewing","customer-unwilling-to-wire-money-before-seeing-truck-in-person"]},"one_line_summary":"Customer was ready to buy a truck with cash via cashier check but was turned away due to the dealer's refusal to accept it and insistence on a wire transfer before the customer could view the vehicle.","key_phrases":["ready to buy a new truck and pay cash","they don't accept cashier check","wire a big amount of money before even flying to Iowa","i can make mistakes or get scam"]},"ChdDSUhNMG9nS0VJQ0FnSUNjcTZMVzBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","pricing","professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Steve","Tim","Craig","Mark"],"services":["car-purchase","tire-repair","vehicle-tour","test-drive","paperwork-processing"],"problems":["blown-tire","budget-constraints"]},"one_line_summary":"First-time customer praises friendly and helpful sales staff, smooth purchase process, and prompt tire repair service.","key_phrases":["100% impressed","fit my budget","blow tire service department help me out","highly recommend Derrys"]},"ChZDSUhNMG9nS0VJQ0FnSURjdnZIbVhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Wendy","Keven"],"services":["new-vehicle-sales","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises Wendy for her patience and personality in finding the right vehicle, and Keven in financing for thoroughly exploring all options.","key_phrases":["amazing woman who helped me find exactly what I needed","amazing personality and very patient with me","explore all of my options","highly recommend her"]},"ChZDSUhNMG9nS0VJQ0FnSURjb3JISWVnEAE":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["windows-not-cleaned","tire-pressure-not-checked"]},"one_line_summary":"Customer found the service mostly satisfactory but noted issues with window cleaning and tire pressure being overlooked.","key_phrases":["could have done better with windows","tire pressure","pretty good","Quick"]},"ChZDSUhNMG9nS0VJQ0FnSUNjejdYNGRBEAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution","pricing","courtesy"],"entities":{"technicians":["Blake","Heiniger"],"services":["used-car-sale","tire-replacement","wheel-alignment"],"problems":["unsafe-patched-tire-with-air-leak","mismatched-and-aged-tires","wheel-misalignment-requiring-camber-kit-replacement","used-tires-installed-instead-of-new-tires"]},"one_line_summary":"Customer purchased a used 2016 Highlander and discovered a dangerously patched tire and wheel misalignment that cost over $1,100 to fix after the dealership dismissed their concerns and provided only a $400 credit.","key_phrases":["dangerous tire and wheels that were NOT aligned","condescending to us on the phone","$400 allowance for something that cost us $1,141.77","BUYER BEWARE"]},"ChZDSUhNMG9nS0VJQ0FnSUNjbS0zbE5BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","communication","professionalism","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":["David","Dan"],"services":["vehicle-purchase","trade-in","vehicle-service"],"problems":["minor-service-issue-after-purchase"]},"one_line_summary":"Customer praises a pressure-free car buying experience and prompt post-sale service resolution handled by David and Dan at Deery Brothers of Dubuque.","key_phrases":["transparent, patient, and understanding","fair trade and great price","responded to my phone call instantly","best experience possible"]},"ChZDSUhNMG9nS0VJQ0FnSUNjcTlYYU9nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","complimentary-vehicle-cleaning"],"problems":[]},"one_line_summary":"Customer praised courteous staff and a complimentary interior and exterior truck cleaning received alongside an oil change and tire rotation.","key_phrases":["oil change and tire rotation","courteous employees","clean my truck inside and out","at no charge"]},"ChZDSUhNMG9nS0VJQ0FnSUNjdzlYeWZnEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["responsiveness","communication","pricing"],"entities":{"technicians":[],"services":["vehicle-financing"],"problems":["unresponsive-to-calls-and-emails","alleged-bait-and-switch-in-financing","deceptive-practices"]},"one_line_summary":"Customer reports a deeply negative financing experience involving unresponsiveness, dishonesty, and alleged bait-and-switch tactics, and plans to escalate to the Iowa Attorney General.","key_phrases":["failed to respond to calls and emails","lisd to me","victim of Bait and Switch","forwarding my documentation to the Iowa Attorney Generals office"]},"ChZDSUhNMG9nS0VJQ0FnSUNjNFlXUEx3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Wendy"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer was very pleased with their new vehicle purchase experience, praising sales rep Wendy Miller for her knowledge and thorough explanation of the car's features.","key_phrases":["very pleased with our recent experience","very knowledgeable","took a lot of time explaining all the features","highly recommend Deery Brothers"]},"ChdDSUhNMG9nS0VJQ0FnSURzb3ZXNjlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","car-wash","interior-vacuuming"],"problems":[]},"one_line_summary":"Customer enjoyed a fast oil change and tire rotation with complimentary car wash, vacuuming, and snacks, all done cheerfully.","key_phrases":["fast with free car wash and interior vacuuming","all done cheerfully","free coffees and hot chocolate","oranges and popcorn-donuts"]},"ChdDSUhNMG9nS0VJQ0FnSURzdkpma3h3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Wendy","Tim"],"services":["used-car-purchase","used-toyota-sale"],"problems":[]},"one_line_summary":"A customer from Dayton, Ohio praises Wendy, Tim, and the staff at Deery Brothers for their professionalism and help finding a used Toyota.","key_phrases":["Shout out to Wendy","Very professional","made me comfortable and happy with my purchase","No matter where you live Deery brothers has a lot to give"]},"ChZDSUhNMG9nS0VJQ0FnSURzNUpmM05BEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["nissan-service"],"problems":[]},"one_line_summary":"Customer had a great first-time experience at the Nissan service center.","key_phrases":["great experience","first time","Nissan service center"]},"ChZDSUhNMG9nS0VJQ0FnSUNzNzlEZFN3EAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":["pressured-to-change-negative-review","called-at-home-to-alter-review"]},"one_line_summary":"Customer was called at home and pressured to change a negative review, further lowering their opinion of the dealership.","key_phrases":["pressured to change my review","call you at home","opinion is even lower","even after you explain the problem"]},"ChZDSUhNMG9nS0VJQ0FnSUNzcmVlbkpREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Wendy"],"services":["used-car-purchase","long-distance-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Wendy and Deery Brothers for a smooth long-distance purchase of a low-mileage vehicle, noting it is their second satisfying experience with the dealership.","key_phrases":["long distance purchase","super low mileage cream puff of a car","patience of the dealership","second low mileage vehicle I have purchased"]},"ChdDSUhNMG9nS0VJQ0FnSUNzdWVDbGhnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Blake"],"services":["vehicle-sales"],"problems":["salesman-refused-to-run-numbers-or-engage-with-customer","unwillingness-to-negotiate-or-attempt-a-deal"]},"one_line_summary":"Salesman Blake refused to run numbers or engage with the customer, resulting in a very negative sales experience.","key_phrases":["wanted nothing to do with me","wouldnt run numbers","had to ask him multiple times","we cant make a deal anyways"]},"ChdDSUhNMG9nS0VJQ0FnSUNzeXRYc3pBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Blake","Steve"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Blake provided weeks of patient guidance during the decision process and Steve helped close the deal successfully.","key_phrases":["especially helpful","several weeks answering my questions","helping me make a decision","great helping us close the deal"]},"ChZDSUhNMG9nS0VJQ0FnSUNzc3JXQVVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","scheduling"],"entities":{"technicians":["Blake","Kristina"],"services":["used-car-purchase","vehicle-trade-in","test-drive"],"problems":[]},"one_line_summary":"Customer drove over 5 hours to purchase a used Dodge Durango and praised the quick, easy, and welcoming buying process with sales consultants Blake and Kristina.","key_phrases":["drove over 5 hours to this dealership","wonderful to work with","only 30 minutes","highly recommend this dealership"]},"ChZDSUhNMG9nS0VJQ0FnSURNMmVLMUFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":["Wendy"],"services":["used-car-purchase","trade-in","auto-financing"],"problems":[]},"one_line_summary":"Customer praises salesperson Wendy Miller for her professionalism and organization in facilitating a smooth 2019 Jeep Grand Cherokee purchase.","key_phrases":["very professional, persistent","worked with us for a couple weeks","all paperwork, pre approved loan papers before we got there","easy purchase"]},"ChdDSUhNMG9nS0VJQ0FnSUNNdl9yYmtnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Kris","Joel","Mark"],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"Customer highly recommends Deery Brothers for their straightforward service, personable sales staff, and clear financing explanation despite ultimately not completing the purchase.","key_phrases":["excellent service straight forward","great personality","explained how the process will go","highly recommend Deery Brothers"]},"ChZDSUhNMG9nS0VJQ0FnSUNNemNmQ0d3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer consistently praises Deery Brothers for being friendly, prompt, and reliable in getting the job done right.","key_phrases":["Always friendly","prompt","get the job done right"]},"ChdDSUhNMG9nS0VJQ0FnSUNNeWZ6aWlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","pricing"],"entities":{"technicians":["Art"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly praises salesman Art Kantz for going above and beyond to help her find the car she wanted at a fair deal.","key_phrases":["well above a 10","went out of his way","looking for a fair deal","Highly recommend him"]},"ChZDSUhNMG9nS0VJQ0FnSUQwbFkyTmN3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["key-replacement","parts-department"],"problems":["locked-keys-in-car"]},"one_line_summary":"Customer locked her keys in the car and the parts department quickly made a replacement key in under 30 minutes.","key_phrases":["locked my keys in the car","made me a key","in and out in less than 30 minutes","parts department"]},"ChdDSUhNMG9nS0VJQ0FnSUQweWFxaGx3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Ron"],"services":["brake-pad-replacement","service-center-assistance"],"problems":["stripped-lug-nuts","worn-brake-pads"]},"one_line_summary":"A customer who stripped lug nuts while attempting a DIY brake pad replacement received helpful, no-pressure assistance from service manager Ron Bennett at Deery's service center.","key_phrases":["stripped all 4 lug nuts","Ron Bennett the service manager gave me a helping hand","not all service centers are out to get every last cent","shouldn't be afraid to ask for help from a professional"]},"ChZDSUhNMG9nS0VJQ0FnSUQwdnFhQlZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","scheduling"],"entities":{"technicians":["Craig"],"services":["vehicle-sales","car-model-consultation"],"problems":[]},"one_line_summary":"Customer was thrilled with Craig Beck's patient, knowledgeable sales approach and the quick, streamlined purchasing process at Deery Brothers.","key_phrases":["thrilled with our experience","took his time to show us all the models","answered all our questions","whole process went amazingly quick"]},"ChdDSUhNMG9nS0VJQ0FnSUQwMnQ3Y3R3RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-inspection","warranty"],"problems":["incomplete-vehicle-inspection","undisclosed-vehicle-issues","deceptive-inspection-practices"]},"one_line_summary":"Customer alleges Deery Brothers deliberately omits known vehicle problems from inspection reports to avoid addressing them.","key_phrases":["don't buy a used car here","use the warranty and inspection to make it appear as if they are doing you a good service","don't add to the inspection anything that's wrong","don't want to take care of"]},"ChdDSUhNMG9nS0VJQ0FnSUQwMk9pdm53RRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["communication","responsiveness","scheduling","pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-service","maintenance-warranty"],"problems":["charged-for-services-covered-under-maintenance-warranty","unable-to-get-service-without-appointment","feeling-dismissed-and-deprioritized-as-a-customer"]},"one_line_summary":"Customer felt consistently undervalued, repeatedly turned away for service, and was unknowingly charged for maintenance covered under her warranty.","key_phrases":["never feel like I'm a valued customer","always an excuse on why they can't get me in","charged me when I had a maintenance warranty","I just stop wasting my time"]},"ChZDSUhNMG9nS0VJQ0FnSUQweUl2V0xnEAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["used-car-sales"],"problems":["overpriced-vehicles","poor-vehicle-condition"]},"one_line_summary":"Customer accuses the dealership of selling substandard vehicles at inflated prices.","key_phrases":["typical car dealership","sell you anything","no matter what shape it is in","more than it's worth"]},"ChdDSUhNMG9nS0VJQ0FnSUMwX3FIRHV3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Long-time customer has purchased over 6 vehicles from Deery Brothers and has been consistently satisfied.","key_phrases":["over 6 vehicles","all were great"]},"ChdDSUhNMG9nS0VJQ0FnSURVN2RtbS1BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Brianne"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience at Deery Brothers and highly recommends salesperson Brianne Sartaines.","key_phrases":["really good experience","especially with my sales brianne Sartaines","recommend her to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURVN2VPMUNnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Bri"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great sales experience with Bri at Deery Brothers.","key_phrases":["Awesome","sales person Bri was great"]},"ChdDSUhNMG9nS0VJQ0FnSURVdmFhZnVnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Bri"],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically recommends asking for Bri by name for a great experience.","key_phrases":["Bri is amazing","just ask for her"]},"ChZDSUhNMG9nS0VJQ0FnSURVcmEyR01REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Steve"],"services":["vehicle-purchase","chevrolet-equinox"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience purchasing a Chevy Equinox thanks to salesperson Steve Doneld.","key_phrases":["just purchased my Equinox","made the experience excellent"]},"ChdDSUhNMG9nS0VJQ0FnSURVcWRtUzRBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Steve"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Steve Donald for his attentiveness and will return as a repeat buyer after purchasing a 2019 RAV4 XLE Premium.","key_phrases":["excellent job of listening","offering available options","purchased a 2019 Rav4 XLE Premium","will be repeat customers"]},"ChdDSUhNMG9nS0VJQ0FnSURVLU1PcTV3RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Joel"],"services":["car-sales","vehicle-selection"],"problems":[]},"one_line_summary":"Customer praises Joel Salvador for his genuine car knowledge and helpfulness in finding the right vehicle.","key_phrases":["always helpful in finding the right car","this guy knows what he's talking about","good selection of cars","hate talking to car dealers who pretend to know cars"]},"ChdDSUhNMG9nS0VJQ0FnSURVa0puUzJnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Thomas"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer personally knows and highly recommends salesperson Thomas Wentworth and would exclusively deal with him for future car purchases.","key_phrases":["outstanding guy","know personally","deal with Thomas only","get up that way to buy a car"]},"ChdDSUhNMG9nS0VJQ0FnSURVb0wyVWpBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Thomas"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer recommends salesperson Thomas Wentworth for helping find the right vehicle.","key_phrases":["get you in the right vehicle","for all your needs","Thomas Wentworth"]},"ChZDSUhNMG9nS0VJQ0FnSUNVXzg3S1R3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","professionalism"],"entities":{"technicians":["Thomas"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Deery Brothers and salesman Thomas Wentworth for his knowledge, dedication, and ability to find the right vehicle at the right price.","key_phrases":["excellent selection of quality vehicles","works hard to find just the right fit","knowledge and expertise in the business","right vehicle for the right price"]},"ChZDSUhNMG9nS0VJQ0FnSURVZ056ZUNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Wendy"],"services":["used-car-purchase"],"problems":["limited-budget-for-car-purchase"]},"one_line_summary":"Salesperson Wendy helped the customer find a 2017 vehicle that came in under their budget.","key_phrases":["Wendy was amazing","lower than my price range","didn't think any car would be within my price range","#wendyforthewin"]},"ChdDSUhNMG9nS0VJQ0FnSURVd091RTdBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Thomas"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends salesperson Thomas Wentworth for purchasing a vehicle.","key_phrases":["Thomas Wentworth is your guy","looking to purchase a vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSUNVejdYUnZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Thomas"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends salesman Thomas Wentworth for meeting buyer needs.","key_phrases":["won't steer you wrong","Good man","will meet your needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNVeDRHNjRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Thomas"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Deery Brothers and specifically praises salesman Thomas Wentworth for his kind and down-to-earth demeanor.","key_phrases":["great place to go car shopping","nicest, kindest, down to earth salesman","ask for Thomas Wentworth"]},"ChZDSUhNMG9nS0VJQ0FnSUNVLTdQdWZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Steve"],"services":["used-car-sales","car-buying-consultation"],"problems":[]},"one_line_summary":"Customer accidentally stopped in and had a pressure-free, friendly car-buying experience with salesman Steve Donald.","key_phrases":["stopped in by accident","made the experience effortlessly","never felt pressured","highly recommend talking to Steve Donald"]},"ChZDSUhNMG9nS0VJQ0FnSUNVMjgtM0x3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["pricing","professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Thomas"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Thomas Wentworth for providing the best deal and an exceptional, family-like car-buying experience at Deery Brothers.","key_phrases":["best deal on a car","salesman of the year, every year","make you feel like a family member","one of the greatest experiences I've had on a lot"]},"ChZDSUhNMG9nS0VJQ0FnSUNVaDVXREJ3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["problem_resolution","professionalism","responsiveness"],"entities":{"technicians":["Art"],"services":["vehicle-sales","service-department"],"problems":["couple-of-hiccups-during-purchase-process"]},"one_line_summary":"Customer was very pleased with sales consultant Art Krantz's problem resolution and the service department, and plans to return.","key_phrases":["very pleased with Deery Brothers","stayed on top of","made sure I was happy","Ill be doing business with them again"]},"ChdDSUhNMG9nS0VJQ0FnSUNVdTRTdXpRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":["Thomas"],"services":["vehicle-selection"],"problems":[]},"one_line_summary":"Thomas Wentworth helped the customer find the perfect vehicle that met their needs and stayed within budget.","key_phrases":["helped me select a vehicle","perfect for my needs","fit within my budget","A gentleman by the name of Thomas Wentworth"]},"ChdDSUhNMG9nS0VJQ0FnSUNVLTQzSThRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Thomas"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends salesman Thomas Wentworth for a great car-buying experience.","key_phrases":["Thomas Wentworth is your salesman","great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNVMjZfVE9nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Thomas"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends Deery Brothers and praises salesperson Thomas Wentworth for being friendly.","key_phrases":["great place to buy a vehicle","such a nice guy","Thomas Wentworth"]},"ChdDSUhNMG9nS0VJQ0FnSUNVLTZxQ2dBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Thomas"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Salesman Thomas Wentworth is praised for going the extra mile to find the right vehicle for customers and their families.","key_phrases":["go the extra mile","find the vehicle that works for you and your family","Salesman Thomas Wentworth"]},"ChdDSUhNMG9nS0VJQ0FnSUNVeDhDRDJnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":["Thomas"],"services":["used-car-sales"],"problems":[]},"one_line_summary":"Customer praises the wide selection of vehicles at great prices and recommends asking for Thomas.","key_phrases":["nice selections","great prices","ask for Thomas"]},"ChZDSUhNMG9nS0VJQ0FnSUNVMjdfQ1d3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Thomas"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Thomas Wentworth for being understanding and helpful.","key_phrases":["most understanding salesmen","Thank you Thomas"]},"ChZDSUhNMG9nS0VJQ0FnSUNVdTdDY0FREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Thomas"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends Deery Brothers as a place to buy a vehicle and praises salesman Thomas Wentworth.","key_phrases":["Great place to buy a vehicle","Thomas Wentworth is a great guy"]},"ChdDSUhNMG9nS0VJQ0FnSUNVMjZfNHZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Thomas"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises the sales staff, particularly Thomas Wentworth, for being very nice.","key_phrases":["Salesmen are very nice","especially Thomas Wentworth"]},"ChdDSUhNMG9nS0VJQ0FnSUNVdV9pNDlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Bri"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises Bri for providing the best all-around service at Deery Brothers.","key_phrases":["best service","all around","Bri"]},"ChZDSUhNMG9nS0VJQ0FnSUNVMjlIYlFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Art","Joel"],"services":["used-car-purchase","gmc-terrain"],"problems":[]},"one_line_summary":"Customer is thrilled with their 2018 GMC Terrain purchase and praises sales staff Art Krantz and Joel Salvador for their help.","key_phrases":["Just bought a 2018 GMC Terrain and we love it","Thank u Art Krantz for helping r family","Shoutout to Joel Salvador for all of his assistance"]},"ChdDSUhNMG9nS0VJQ0FnSUNVcy1EZTBRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Joel"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Deery Brothers and specifically praises salesman Joel Salvador for his attentive and helpful service.","key_phrases":["great place to buy a car","request Joel Salvador as your salesman","take good care of you","find the car of your dreams"]},"ChZDSUhNMG9nS0VJQ0FnSUNVd183R0l3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","pricing"],"entities":{"technicians":["Joel"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"First-time buyer praises Joel Salvador for his product knowledge and help finding a vehicle within budget at Deery Brothers.","key_phrases":["fantastic atmosphere and great customer service","helped me find a vehicle within my budget","product knowledge was especially helpful","first time buyer"]},"ChdDSUhNMG9nS0VJQ0FnSUNVdzZtM2d3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Brianne"],"services":["car-buying","vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Brianne Sartain for her knowledge, helpfulness, and ability to make the car buying process easy.","key_phrases":["Brianne Sartain was amazing","had an answer for all my questions","made the car buying process seem easier than ever","definitely be purchasing my vehicle from her"]},"ChdDSUhNMG9nS0VJQ0FnSUNVdzk3VDlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Joel"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises excellent service and highly recommends salesman Joel Salvador for being extremely helpful and a joy to work with.","key_phrases":["Excellent customer service all around","friendly faces","extremely helpful and an absolute joy to work with","Would highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNVdzY3eTRnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Joel"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a fantastic experience with knowledgeable salesperson Joel Salvador and would recommend him and Deery Brothers to anyone.","key_phrases":["fantastic experience","incredibly knowledgeable","genuinely wanted to help","find the right vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSUNVdzY2bTZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Joel"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with knowledgeable salesman Joel Salvador who found the right car to match her needs.","key_phrases":["very knowledgeable staff","took my car needs into consideration","found the right car for me","such a nice experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNVdzY3a0tREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Bri"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer enthusiastically praises sales associate Bri Sartain and highly recommends her to others.","key_phrases":["Bri sartain was amazing","definitely amazing","would recommend her for other people"]},"ChZDSUhNMG9nS0VJQ0FnSUNVX2ZmTVVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Brianne"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends salesperson Brianne Saratov for her honest and straightforward approach to car buying.","key_phrases":["Brianne Saratov is awesome","straight shooter","definitely recommend buying a car from her"]},"ChZDSUhNMG9nS0VJQ0FnSUNVM1lmVGJnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Bri"],"services":["car-dealership-visit"],"problems":[]},"one_line_summary":"Patrick had a great experience at Deery Brothers, praising staff member Bri Sartain for excellent assistance.","key_phrases":["really enjoyed coming in","Bri Sartain was excellent help"]},"ChdDSUhNMG9nS0VJQ0FnSUNVM2F2WDdnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Brianne"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Brianne Sartain for being excellent help in the vehicle search process.","key_phrases":["excellent help","looking for a vehicle","Brianne Sartain"]},"ChdDSUhNMG9nS0VJQ0FnSUNVN1p1ZGt3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Joel"],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer bought two trucks from salesman Joel, praising his extensive knowledge, patience, and top-notch customer service.","key_phrases":["bought not one but TWO different trucks","His knowledge was expansive","patience with our picky list was impressive","customer service skills are top notch"]},"ChdDSUhNMG9nS0VJQ0FnSUNVMWRTVWt3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Joel"],"services":["used-car-sale","vehicle-servicing"],"problems":[]},"one_line_summary":"Joel Salvador provided an exceptional and trustworthy car-buying experience, even following up post-purchase to ensure customer satisfaction.","key_phrases":["best car shopping experience I have ever had","really took time to find a vehicle that fit my list of wants and needs","professional and trustworthy","checked in with me a few times since I purchased"]},"ChZDSUhNMG9nS0VJQ0FnSUNVbmNxTWJBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","cleanliness","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for friendly staff, a comfortable waiting area with refreshments, and very clean facilities.","key_phrases":["great service","helpful and friendly","accommodating waiting area with beverages and pastries","super clean bathrooms"]},"ChdDSUhNMG9nS0VJQ0FnSUNVN2F2dzhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Joel"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Joel Salvador for his product knowledge and genuine concern for customers' best interests.","key_phrases":["always a pleasure to work with","knowledgeable about the vehicles he sells","customer's best interest at heart"]},"ChdDSUhNMG9nS0VJQ0FnSURrbDktZDBnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Ivan"],"services":["suv-trade-in"],"problems":[]},"one_line_summary":"Customer is highly satisfied with her SUV trade-in experience at Deery Brothers, praising salesman Ivan for going above and beyond.","key_phrases":["very happy with the experience","highly recommend dealing with Ivan","went above and beyond","comfortable with my new vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSURreGI2ZVl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great, easy car-buying experience at Deery Brothers with wonderful service.","key_phrases":["great experience buying my car","service was wonderful","easy process"]},"ChZDSUhNMG9nS0VJQ0FnSUQ0dHJMdUhnEAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["professionalism","communication","punctuality","scheduling","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["used-car-purchase","auto-financing","vehicle-title-registration"],"problems":["customer-held-for-over-8-hours-waiting-for-finance-person","finance-person-lied-about-title-registration-requirements","misrepresented-co-buyer-vs-cosigner-process","promised-gas-fill-up-not-honored"]},"one_line_summary":"A customer's daughter was held for over 8 hours, subjected to deceptive practices by the finance person regarding title registration and a promised gas fill-up that was never honored.","key_phrases":["kept her there for over 8 hours","he is either ignorant of his job or just a crook","that finance person at Deery Brothers LIED","on the red line, empty"]},"ChdDSUhNMG9nS0VJQ0FnSURZMC1Hcm5RRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["parts-order","4wd-repair"],"problems":["wrong-part-ordered","correct-part-not-delivered-in-time-for-trip","left-without-4wd-with-snow-forecast"]},"one_line_summary":"Customer had the wrong part ordered for a cross-country trip, was not fixed in time, and felt the dealership deflected blame onto Toyota rather than taking responsibility.","key_phrases":["Ordered wrong part","Correct part didn't arrive in time","Blame game on Toyota instead of their fault","Not quality service"]},"ChdDSUhNMG9nS0VJQ0FnSURZbzh2SGxRRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer notes they did not personally experience the service as their wife was the one who brought the car in.","key_phrases":["did not have the experience","my wife drives that car","she took it in"]},"ChdDSUhNMG9nS0VJQ0FnSURZX2YyYnlBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["routine-vehicle-inspection","adaptive-cruise-control-repair"],"problems":["unusual-anomaly-in-adaptive-cruise-control"]},"one_line_summary":"Customer was impressed that the service department quickly diagnosed and resolved an adaptive cruise control anomaly on their 2018 Nissan Murano, with the correct part already in stock.","key_phrases":["familiar with the cruise control problem","right replacement part on hand","first routine checkover","very happy with what we've experienced"]},"ChdDSUhNMG9nS0VJQ0FnSUNZNHRUS29nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Cordell"],"services":["new-truck-purchase"],"problems":[]},"one_line_summary":"Customer is extremely satisfied with salesperson Cordell Maxey's helpful, knowledgeable attitude and highly recommends him for vehicle purchases at Deery Brothers.","key_phrases":["couldn't be happier with the service","helpful and knowledgeable","can do attitude","love my new truck"]},"ChdDSUhNMG9nS0VJQ0FnSUNZcUw3cTBBRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","scheduling"],"entities":{"technicians":[],"services":["used-vehicle-purchase","obd2-diagnostic-scan"],"problems":["deal-did-not-go-through","lengthy-visit-duration"]},"one_line_summary":"Customer had a friendly but lengthy dealership visit that ultimately did not result in a purchase, though staff read OBD2 codes and remained helpful throughout.","key_phrases":["very friendly and accommodating","read the OBD2 codes from the minivan","there for just over four hours","fresh fruit, doughnuts, and good coffee"]},"ChdDSUhNMG9nS0VJQ0FnSURvMjlQYzNBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":["Jake"],"services":["recall-service"],"problems":["recalls"]},"one_line_summary":"Customer received prompt recall service and found Jake to be very helpful.","key_phrases":["Prompt service","Jake was very helpful","car in for recalls"]},"ChZDSUhNMG9nS0VJQ0FnSURvdnNicUZREAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":["used-car-display"],"problems":[]},"one_line_summary":"Customer enjoyed seeing 34 Gateway cars on display at the dealership.","key_phrases":["34 gateway cars on display","great seeing"]},"ChZDSUhNMG9nS0VJQ0FnSUNvdmZfY0VBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["vehicle-detailing","car-service"],"problems":[]},"one_line_summary":"Customer appreciated the fast service and a complimentary vehicle detail.","key_phrases":["Great quick service","free detail"]},"ChdDSUhNMG9nS0VJQ0FnSUNvd2Y3SGx3RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","courtesy","scheduling","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["warranty-service","oil-change","tail-lamp-repair"],"problems":["tail-lamp-not-covered-under-warranty","unable-to-get-walk-in-oil-change-service","paid-1-500-for-warranty-repair"]},"one_line_summary":"Customer is highly dissatisfied with Deery Brothers, citing a denied warranty claim resulting in a $1,500 repair bill and chronic inability to get walk-in oil changes despite the service being advertised.","key_phrases":["had to pay 1,500 to get it fixed","never prepared to do walk ins","don't do anything to satisfy the customer","I just really hate I gave them any business"]},"ChZDSUhNMG9nS0VJQ0FnSUNvenFpRE1REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ivan"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends salesperson Ivan for all car needs.","key_phrases":["See Ivan for all your car needs","great to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUNJdi02WURnEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-repair"],"problems":["seat-would-not-go-back","seat-not-fixed-after-repair-attempt"]},"one_line_summary":"Customer bought a Monte Carlo and was left with an unfixed seat issue after the dealership refused further repair attempts.","key_phrases":["seat still was not fixed","done all they could for me","worst service I've ever had","will never buy another car here"]},"ChZDSUhNMG9nS0VJQ0FnSUNJMzQzcmJREAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-inquiry","used-car-sales"],"problems":["unwanted-follow-up-calls","salesman-ignored-customer-s-request-not-to-be-called-back"]},"one_line_summary":"Customer was told by a salesman that their phone number would be used for follow-up calls against their explicit wishes, resulting in a lost sale.","key_phrases":["it's too late we already have your number","there will be follow up calls","expressed that this was against my wishes","now 0%"]},"ChZDSUhNMG9nS0VJQ0FnSUNJbDdmNkhnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","communication","punctuality"],"entities":{"technicians":[],"services":["warranty-repair"],"problems":["warranty-issues"]},"one_line_summary":"Customer impressed by fast, quality warranty repair work with no shortcuts and informative communication.","key_phrases":["impressed with the speed in which they got it fixed","no short cuts or knock off parts","great service","very informative in what was needing done"]},"ChdDSUhNMG9nS0VJQ0FnSUNJczlDVTVRRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["pricing","communication","courtesy","scheduling"],"entities":{"technicians":[],"services":["vehicle-trade-in","used-car-purchase"],"problems":["lengthy-trade-in-process"]},"one_line_summary":"Customer had a lengthy 5-hour trade-in process but felt they got a fair deal with friendly and informative service.","key_phrases":["5 hours to trade in a vehicle","got almost what we wanted for the price","didn't treat us like we didn't know anything","got a good deal"]},"ChdDSUhNMG9nS0VJQ0FnSUN3d2NfeGtBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase","maintenance-service"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for professional staff, comfortable waiting area with refreshments, and shuttle service for those who cannot wait.","key_phrases":["Employees are very professional","comfortable room with refreshments, TV, and restrooms","a ride will be provided","continue to use their maintenance services"]},"ChZDSUhNMG9nS0VJQ0FnSUNJektISkl3EAE":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["new-scratches-on-windshield","cracked-driver-s-door-mirror-casing"]},"one_line_summary":"Customer appreciated the quick service but deducted a star due to new scratches on the windshield and a cracked mirror casing found after the visit.","key_phrases":["Quick response and service","new minor scratches on the driver's side of my windshield","crack in the casing of my driver's door mirror","splendid work all around"]},"ChdDSUhNMG9nS0VJQ0FnSUR3aFBxTnVnRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","communication","pricing","courtesy","problem_resolution","technical_knowledge"],"entities":{"technicians":["Steve"],"services":["used-car-purchase","vehicle-trade-in","extended-warranty","gap-insurance","vehicle-financing","oil-change"],"problems":["felt-manipulated-and-rushed-during-purchase-decision","final-financing-amount-of-26-000-was-not-disclosed-upfront","salesman-was-passive-aggressive-and-misleading-on-pricing","refused-to-provide-oil-change-before-10-oil-life","refused-to-provide-full-tank-of-gas","traded-in-vehicle-equity-not-properly-communicated"]},"one_line_summary":"Customer describes a highly manipulative and misleading car buying experience with salesman Steve Donald, resulting in an undisclosed $26,000 financing amount and repeated disrespect.","key_phrases":["felt very manipulated and rushed","never mentioned the price of the vehicle after I asked repeatedly","in fact $26,000 in debt which was not what I thought was agreed upon","I have never in my life had such a bad experience purchasing anything"]},"ChdDSUhNMG9nS0VJQ0FnSURBajYtZmhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Brad"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Brad Deery went above and beyond to help find the perfect used Jeep and even provided a bow for a special surprise gift.","key_phrases":["awesome at helping us find the perfect used Jeep","loaned us a red bow","perfect for the surprise","college girl in Oklahoma"]},"ChdDSUhNMG9nS0VJQ0FnSUNBMjdhdTB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["vehicle-purchase","lease"],"problems":[]},"one_line_summary":"Customer is very pleased with their car purchase and deal at Deery Brothers, and plans to return when their lease is up.","key_phrases":["could not be more pleased","great car and a great deal","lease is up, I'll be back"]},"ChdDSUhNMG9nS0VJQ0FnSUNBaHNTSTVRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises the no-pressure, professional, and courteous staff at Deery Brothers.","key_phrases":["No pressure","Great people to deal with","Very professional and courteous staff"]},"ChdDSUhNMG9nS0VJQ0FnSUN3bXBXY2l3RRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was satisfied with the service overall but wished for more updates during the repair process.","key_phrases":["Good service","more updates while work is being done"]},"ChdDSUhNMG9nS0VJQ0FnSUNBb2YzaXJnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-selection"],"problems":[]},"one_line_summary":"Customer found the perfect vehicle at the right price thanks to friendly, hardworking staff who accommodated her specific requirements.","key_phrases":["worked hard to find me the perfect vehicle","at the right price","lots of vehicles to choose from","very specific with the features I wanted"]},"ChZDSUhNMG9nS0VJQ0FnSUNBei1heVB3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for fair pricing and honest employees during a used car purchase.","key_phrases":["didn't nickel and dime me to death","great honest employees","GREAT service","only used car I ever purchased"]},"ChdDSUhNMG9nS0VJQ0FnSURRMHNPdWxBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","cleanliness"],"entities":{"technicians":[],"services":["vehicle-sales","service-work"],"problems":[]},"one_line_summary":"Customer praises knowledgeable staff, large vehicle selection, timely service, and a nice facility with no complaints.","key_phrases":["Knowledgeable and professional salespeople","large selection of vehicles","timely service work","very nice facility"]},"ChZDSUhNMG9nS0VJQ0FnSUNnb1o2S09REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Cindy","Keven"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer was initially hesitant but had a great experience thanks to salesperson Cindy Logan and finance representative Keven.","key_phrases":["a little iffy at first","made the experience great","cindy Logan is the best at what she does","keven in financing was great to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURnaUtHMzFnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Deery Brothers for being awesome and highly customer-oriented.","key_phrases":["awesome","Very customer oriented"]},"ChdDSUhNMG9nS0VJQ0FnSURBbVozNXVRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["oil-change","tire-service"],"problems":[]},"one_line_summary":"Customer has consistently used Deery Brothers for oil changes and tire work without any problems.","key_phrases":["oil changes and tire work","never had an issue"]},"ChZDSUhNMG9nS0VJQ0FnSUNRMjlyUFFnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff for being very helpful, honest, and open during their visit.","key_phrases":["very helpful people","as much help as they could","honest and open"]},"ChdDSUhNMG9nS0VJQ0FnSURBejYtTXF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer had an exceptionally positive experience with the service department, feeling treated like royalty.","key_phrases":["treated me like ROYALTY","can't say enough nice things","Service dept"]},"ChdDSUhNMG9nS0VJQ0FnSUNncDdId3NRRRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["car-purchase"],"problems":["insufficient-discount","budget-constraints"]},"one_line_summary":"Customer says they need a better discount to afford a car purchase at Deery Brothers.","key_phrases":["need a better discount","expect me to buy a car","I'm broke"]},"ChdDSUhNMG9nS0VJQ0FnSUN3bzhHQnBRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","pricing"],"entities":{"technicians":["Mark","Britta"],"services":["used-car-purchase","trade-in-vehicle","vehicle-financing"],"problems":[]},"one_line_summary":"Customer drove over 142 miles to purchase a 2012 Subaru Outback and praised the honest, pressure-free sales experience with Mark Simmons and Britta Baker.","key_phrases":["best vehicle purchase I had ever experienced","not your typical pushy car salesman","go over every line, every charge","worth every mile"]},"ChdDSUhNMG9nS0VJQ0FnSUNRbnMzdmh3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jeremy"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises Jeremy Crowner and the entire team for outstanding customer service during the car shopping experience.","key_phrases":["customer service is still important","Jeremy Crowner was very helpful","everyone I dealt with","car shopping experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNndjlHNlBnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","communication","responsiveness"],"entities":{"technicians":["Steve","Donald"],"services":["new-car-purchase","vehicle-financing","test-drive"],"problems":[]},"one_line_summary":"Customer drove 2 hours and had an outstanding experience with salesman Steve Donald, saving $2500 through proactive financing help.","key_phrases":["not pushy, asked questions, listened","got us in a test drive within 20 minutes","saving us $2500","straight forward dealer"]},"ChZDSUhNMG9nS0VJQ0FnSURRaW9PcUlREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ken"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer bought a car from Deery Brothers and highly recommends salesperson Ken Hunsinger for being pleasant and helpful.","key_phrases":["very pleasant man to work with","very helpful","I recommend you go talk to him"]},"ChdDSUhNMG9nS0VJQ0FnSUN3X1lyV3pnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":["Blake"],"services":["new-car-sales","test-drive","toyota-prius-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Blake for his relaxed, no-pressure approach during a Toyota Prius purchase, saying she would return for future car buying.","key_phrases":["so laid back and so easy going","no pressure","unlike every other salesman I've ever dealt with","very easy, very friendly to deal with"]},"ChdDSUhNMG9nS0VJQ0FnSUNneU5IVHV3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Art"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Art Krantz as a car salesman at Deery Brothers.","key_phrases":["Highly recommend Art Krantz","the one you want as your car salesman"]},"ChZDSUhNMG9nS0VJQ0FnSURBakxMTWVnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Art"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience with salesman Art Krantz.","key_phrases":["Bought a car from Art Krantz","Great salesman"]},"ChdDSUhNMG9nS0VJQ0FnSURRdjl2bGhBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the excellent waiting area with complimentary drinks and snacks during vehicle servicing.","key_phrases":["excellent waiting area","vehicle is being serviced","provide drinks and snacks"]},"ChZDSUhNMG9nS0VJQ0FnSURRaEpQX1J3EAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["oil-change","filter-replacement"],"problems":["filter-leaked-after-service","required-second-trip-to-dealership"]},"one_line_summary":"Customer's filter leaked after a service visit, requiring an inconvenient return trip to the dealership.","key_phrases":["filter leaked after servicing","had to make 2nd trip","filter replacement issue"]},"ChdDSUhNMG9nS0VJQ0FnSURRN2Z2UnBnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["trade-in-valuation","vehicle-purchase"],"problems":["lost-trade-in-keys","pushy-and-unresponsive-management","incompetent-sales-staff","coercive-deposit-situation"]},"one_line_summary":"Customer had a deeply negative car-buying experience marked by incompetent salespeople, rude managers, and a suspicious incident where their keys were \"lost\" until they voided a deposit check.","key_phrases":["managers are pushy, rude and will not listen","lost the keys to my car","had to void it on my phone so they could find my keys","Worst car buying experience ever"]},"ChZDSUhNMG9nS0VJQ0FnSURRb3ZEUUp3EAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":[],"services":["used-truck-browsing","vehicle-sales"],"problems":["prices-not-posted-on-vehicles"]},"one_line_summary":"Customer browsing used trucks found Deery Brothers' staff friendly and non-pushy, but wished prices were displayed on vehicles.","key_phrases":["tons of vehicles to offer at good prices","friendly and not overbearing","prices would be posted in the window","organized by vehicles and new/used models"]},"ChZDSUhNMG9nS0VJQ0FnSURRZ2Fuck1nEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":["George"],"services":["oil-change","truck-purchase"],"problems":[]},"one_line_summary":"Customer had a positive truck-buying experience with George and appreciated the complimentary first oil change reminder.","key_phrases":["helpful and accommodating","first oil change was on them","BONUS","purchased my truck at Deery"]},"ChdDSUhNMG9nS0VJQ0FnSUN3cnVtbi13RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Deery Brothers Inc. for its friendly staff and great service.","key_phrases":["Highly recommend","Friendly staff","great service"]},"ChdDSUhNMG9nS0VJQ0FnSUNnbmREODJRRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["warranty-service"],"problems":["warranty-not-honored","poor-customer-service"]},"one_line_summary":"Customer warns others that Deery Brothers does not honor warranties and provides very poor customer service.","key_phrases":["will not stand behind their warranties","go out of their way to screw customers","very poor customer service","buyer beware"]},"ChdDSUhNMG9nS0VJQ0FnSURnbkpIUm9RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","courtesy"],"entities":{"technicians":["Jim"],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had an excellent visit where Jim resolved their issue with grace and exceptional effort.","key_phrases":["awesome visit","solved my problem graciously","went above and beyond"]},"ChZDSUhNMG9nS0VJQ0FnSURRd19pYlhREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase","service-department"],"problems":[]},"one_line_summary":"Customer was so impressed with the staff and service department that she referred her father to buy a car there.","key_phrases":["so impressed with the people and service department","recommended it to my dad","buy a different car"]},"ChdDSUhNMG9nS0VJQ0FnSUNRNnBuS2pRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["mazda-service"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the friendly staff and excellent service at Deery Brothers and would not take their Mazda anywhere else.","key_phrases":["Friendly people","amazing service","Wouldn't take my Mazda anywhere else"]},"ChZDSUhNMG9nS0VJQ0FnSURBaDg3dFlnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Bj"],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a positive oil change experience, praising technician BJ for his professionalism and courtesy.","key_phrases":["oil changed on Saturday","BJ was professional","very courteous"]},"ChZDSUhNMG9nS0VJQ0FnSURnZ2R6dmVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":["Jeremy"],"services":["vehicle-purchase","technology-app-setup"],"problems":["questions-about-technology-apps-linked-to-vehicle"]},"one_line_summary":"Jeremy provided excellent, knowledgeable service during the vehicle purchase and followed up by personally helping the customer set up technology apps on her phone.","key_phrases":["excellent to work with","knowledgeable throughout the process","come back and see him","assisted me thru the process of setting the applications"]},"ChZDSUhNMG9nS0VJQ0FnSUNndy1DUkF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":["oil-change","car-wash"],"problems":[]},"one_line_summary":"Customer praised fast oil change service, complimentary car wash, a pleasant waiting area, and friendly staff.","key_phrases":["Great customer service","quick oil change","they washed my car","Nice waiting area"]},"ChdDSUhNMG9nS0VJQ0FnSUN3OU03dnFRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer had a positive truck-buying experience, praising the helpful and understanding staff and great atmosphere.","key_phrases":["great atmosphere","want to help you with what you want and need","staff was very understanding","bought my truck"]},"ChdDSUhNMG9nS0VJQ0FnSURRcWFHcDRnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["new-car-sales","nissan-pathfinder-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience buying a new Nissan Pathfinder, praising the attentive and friendly sales staff.","key_phrases":["great experience buying a new pathfinder","took his time and explained all of the features","really listened to what I needed for my family","always eager to help"]},"ChZDSUhNMG9nS0VJQ0FnSURBaE5HZGJnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises the great customer service and knowledgeable sales staff at Deery Brothers.","key_phrases":["Great customer service","Knowledgeable sales staff"]},"ChZDSUhNMG9nS0VJQ0FnSURRaWFqY0tREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["new-truck-purchase"],"problems":[]},"one_line_summary":"Customer had a fast and smooth new truck buying experience with no issues since purchase.","key_phrases":["helped right away","got my new truck picked out within an hour and a half","havent had any problems since","great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN3c2EyclJ3EAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["communication","scheduling","pricing"],"entities":{"technicians":[],"services":["car-service","appointment-scheduling"],"problems":["appointment-not-recorded","inconsistent-pricing","overpriced-service"]},"one_line_summary":"Customer experienced a lost appointment, inconsistent and overpriced quotes, and poor communication, making it cheaper to drive two hours home for car service.","key_phrases":["communication break down","never put me down","prices vary depending on the person","always over priced"]},"ChdDSUhNMG9nS0VJQ0FnSUN3dV9HUWtBRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","pricing","communication","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["navigation-system-repair","brake-switch-replacement","key-battery-replacement","rental-vehicle"],"problems":["navigation-system-issue","car-would-not-start","brake-switch-failure"]},"one_line_summary":"Customer experienced a five-hour wait, repeated misdiagnosis, an inaccurate bill over $700, and unnecessary charges, leading to a strong recommendation against the dealership.","key_phrases":["waiting on my car for FIVE hours","the actual bill was over $700","charged me for replacing the battery in the key that wasn't even bad","only way I will ever return there is if every other dealership on earth spontaneously combusts"]},"ChdDSUhNMG9nS0VJQ0FnSURnczliSXB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality"],"entities":{"technicians":[],"services":["truck-pickup-service","vehicle-repair"],"problems":["truck-wouldn-t-start"]},"one_line_summary":"Deery Brothers picked up the customer's non-starting truck and got him to work on time, resulting in extremely high satisfaction.","key_phrases":["fantastic service","picked up my truck when it wouldn't start","get to work on time","couldn't be happier"]},"ChZDSUhNMG9nS0VJQ0FnSUNBMS1xUE5BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Deery Brothers for their honesty and customer-first approach.","key_phrases":["honest people","can be trusted","customer comes first"]},"ChZDSUhNMG9nS0VJQ0FnSURRck9qWUlBEAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["pricing","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer found the service good overall but noted longer-than-usual wait times and slightly high labor fees.","key_phrases":["service was very good","took a little longer than normal","labor fees are just a little bit too high"]},"ChZDSUhNMG9nS0VJQ0FnSUNnaV8taVBREAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["technical_knowledge","communication","pricing","problem_resolution","professionalism"],"entities":{"technicians":["Tim"],"services":["used-car-sales","vehicle-inspection","paint-repair"],"problems":["flaking-paint-on-trunk","bumper-out-of-alignment","shoddy-paint-job","misrepresented-vehicle-condition","repair-costs-exceeding-price-reduction"]},"one_line_summary":"Customer drove four hours to purchase a used car that was misrepresented, found significant body damage, and received no resolution from the used car manager.","key_phrases":["assured me that the car is in great shape","paint on the trunk was dried out and flaking off","offered no help and basically said good luck","took advantage of a first time young car buyer"]},"ChZDSUhNMG9nS0VJQ0FnSUNBcUpHa1JREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Art"],"services":["new-truck-sales","vehicle-search"],"problems":["specific-truck-package-and-color-not-in-inventory"]},"one_line_summary":"Salesman Art Krantz professionally located a specific truck package and color within two days, earning a strong recommendation.","key_phrases":["very professional","searched for it and had it in 2 days","certain truck package and color I wanted","would recommend Deery to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURRaE56c2ZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises the staff for keeping them informed and well taken care of during the wait for their new vehicle.","key_phrases":["great staff","took care of me","kept me updated on the status of my new vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSUN3ci1IanhnRRAB":{"sentiment":"positive","sentiment_score":0.3,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","toyota-vehicle-sale"],"problems":["misinformation-about-insurance-costs","insurance-higher-than-expected-for-2017-toyota-le"]},"one_line_summary":"Customer was mostly happy with her experience but is frustrated by inaccurate insurance cost information given by the salesperson or finance person.","key_phrases":["insurance would be lower than my Rouge","turns out it is going to be higher","on a very limited income","they don't know how insurance works"]},"ChdDSUhNMG9nS0VJQ0FnSURBdzRqcHNnRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["unexpected-additional-charges","disorganized-service-department"]},"one_line_summary":"Customer reports a disorganized service department that charged extra fees beyond what was initially agreed upon.","key_phrases":["very unorganized","additional $ for work","lead to believe completed and paid for","Stay away"]},"ChZDSUhNMG9nS0VJQ0FnSUN3aHVLVk9nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jake"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had an outstanding car-buying experience with salesman Jake Walker.","key_phrases":["absolute best salesman","best experience I have ever had","hands down"]},"ChZDSUhNMG9nS0VJQ0FnSURRdXE3OUxREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer consistently satisfied with respectful treatment and diligent problem-solving at Deery Brothers.","key_phrases":["treat us with respect","work hard to figure out what could be wrong","Always been satisfied"]},"ChZDSUhNMG9nS0VJQ0FnSURndVBLQld3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["courtesy","communication","professionalism","responsiveness"],"entities":{"technicians":["Carmen"],"services":["phone-customer-service"],"problems":["rude-phone-representative","lack-of-basic-phone-courtesy","poor-customer-handling"]},"one_line_summary":"Customer found phone representative Carmen to be rude, discourteous, and unprofessional, prompting them to take their business elsewhere.","key_phrases":["poor phone courtesy","rude and unskilled","didn't want to be bothered","I'll go somewhere else"]},"ChdDSUhNMG9nS0VJQ0FnSURRcEllcHVBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality"],"entities":{"technicians":[],"services":["shuttle-service","same-day-appointment"],"problems":[]},"one_line_summary":"Customer had their best visit yet, praising same-day scheduling, shuttle service, and quick turnaround.","key_phrases":["Best visit to date","Same day appointment","shuttle to work","timely pick up and out the door quickly"]},"ChdDSUhNMG9nS0VJQ0FnSURnb29PbXZ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["collision-repair","parts-ordering"],"problems":["incorrect-part-ordered","vehicle-damage"]},"one_line_summary":"Long-time customer praises Deery Brothers for resolving an incorrect parts order and delivering excellent collision center repairs.","key_phrases":["went out of his way to fix the matter","cannot tell where the damage was at all","used Deery's for years","work done at the Collision center"]},"ChdDSUhNMG9nS0VJQ0FnSURnb18yQ3RBRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":["poor-customer-service","uncompetitive-pricing"]},"one_line_summary":"Customer found both the pricing and customer service at Deery Brothers lacking, ultimately purchasing elsewhere at a competitor.","key_phrases":["very poor customer service in sales","didn't have good prices","better price across the street","nicer people at Shottenkirk"]},"ChZDSUhNMG9nS0VJQ0FnSURna1lxUFl3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["premium-detail","engine-compartment-cleaning"],"problems":[]},"one_line_summary":"Customer was thrilled with the Premium Detail service on her Mazda, praising the spotless results including the engine compartment.","key_phrases":["absolutely fantastic job cleaning","engine compartment was spotless","looked just as good as the day I bought it","dozens of compliments from coworkers"]},"ChZDSUhNMG9nS0VJQ0FnSURBcjZLaFFBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","pricing","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Ivan"],"services":["used-car-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer drove three hours from Chicago to buy a used car and praised salesman Ivan for his patience, honesty, and attentive communication throughout the process.","key_phrases":["most patient salesman ever","answered them honestly and clearly","never shady","great APR on a used car","totally worth the 3 hour drive"]},"ChdDSUhNMG9nS0VJQ0FnSUN3OTQza3BnRRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["car-purchase","title-processing"],"problems":["delayed-title-receipt","pushy-sales-tactics","disorganized-paperwork"]},"one_line_summary":"Customer experienced disorganized paperwork, a 6-week delay receiving the car title, and pushy sales techniques.","key_phrases":["very unorganized as far as paperwork is concerned","over a month and a half to recieve the title","very pushy sales techniques"]},"ChdDSUhNMG9nS0VJQ0FnSURncHR1VWpBRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","problem_resolution","cleanliness"],"entities":{"technicians":[],"services":["warranty-repair","towing","car-wash-vacuum"],"problems":["recurring-unresolved-warranty-issue","overcharged-for-towing","car-not-washed-or-vacuumed-as-promised"]},"one_line_summary":"Customer was overcharged for towing, had their car left unwashed, and experienced the same warranty issue go unfixed for a third time.","key_phrases":["warranty work that they done twice before and did not fix","charged me 148 dollars","supposed to wash and vacuum your car and didn't","one star shop"]},"ChZDSUhNMG9nS0VJQ0FnSUN3X05LZURnEAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":["new-truck-sales","trade-in-appraisal"],"problems":["bucket-seats-in-back-of-nissan-pickup-incompatible-with-customer-needs","no-trade-in-appraisal-provided-for-miata","failure-to-find-vehicle-matching-customer-s-specific-requirements"]},"one_line_summary":"Customer left without a purchase after staff failed to find a suitable vehicle or appraise her trade-in, ultimately buying a Subaru elsewhere.","key_phrases":["totally uninterested in finding me what I needed","I had a specific list","asked them twice to appraise my miata","bought a Subaru from a dealer who found me what I asked for"]},"ChdDSUhNMG9nS0VJQ0FnSUNneFptOTN3RRAB":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["pricing","problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":["Brad"],"services":["used-car-purchase"],"problems":["car-died-3-days-after-purchase","engine-needs-replacement","transmission-issues"]},"one_line_summary":"Customer had mixed experiences — a successful first purchase but a second car that died within days, though management ultimately resolved the issue by replacing the vehicle.","key_phrases":["car died 3 days after purchasing","engine needs to be replaced","taking the car back and giving me another car","Best investment I've ever made"]},"ChZDSUhNMG9nS0VJQ0FnSUNRODhyVkFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","courtesy","punctuality","cleanliness","professionalism","communication"],"entities":{"technicians":["Blake"],"services":["tire-installation","car-wash-vacuum","vehicle-sales","test-drive","financing"],"problems":["needed-new-tires","looking-to-purchase-a-vehicle"]},"one_line_summary":"Customer had two outstanding experiences at Deery Brothers — first for tire service and again for a no-pressure car purchase with salesman Blake, praising pricing, cleanliness, courtesy, and financing terms.","key_phrases":["best tires I have ever owned","Work done by the time promised","car wash and vacuum was the icing on the cake","gave no pressure at all"]},"ChZDSUhNMG9nS0VJQ0FnSURBd1pMN2NREAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","problem_resolution"],"entities":{"technicians":[],"services":["used-truck-trade-in"],"problems":["overcharged-for-dent-repair-on-trade-in-truck"]},"one_line_summary":"Customer felt grossly overcharged for a dent on his truck during a trade-in deal and would not recommend the dealership.","key_phrases":["tried to charge me $3800 for a dent","cost a $1000","they low ball so bad","would not recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURnclBQNEVBEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","responsiveness","pricing","professionalism","courtesy"],"entities":{"technicians":["Ivan"],"services":["used-car-purchase","trade-in"],"problems":["salesman-low-balled-trade-in-value","repeated-failure-to-return-calls","vehicle-sold-to-owner-s-friend-while-customer-was-en-route-to-purchase-it"]},"one_line_summary":"Customer describes how the dealership repeatedly failed to follow up, low-balled a trade-in, and ultimately sold a Jeep Wrangler to a friend of the owner while her father was already driving to buy it.","key_phrases":["low balled him so bad on trade","never got a phone call back","he was on the road for about 25 minutes when the dealership called","made my dad feel bothersome and like he wasn't important"]},"ChZDSUhNMG9nS0VJQ0FnSUNBaDgyWVZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","scheduling"],"entities":{"technicians":[],"services":["truck-sales"],"problems":[]},"one_line_summary":"Customer praises a knowledgeable saleswoman and a fast, smooth truck-buying process at Deery Brothers in West Burlington.","key_phrases":["really knew her stuff","handled in just over an hour","Don't waste your time going anywhere else","really work hard to find the right truck"]},"ChdDSUhNMG9nS0VJQ0FnSUNBdzRqMC1BRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["car-sales"],"problems":["salesman-ignored-customer-s-explicit-requirement-of-no-red-cars","high-pressure-sales-tactics"]},"one_line_summary":"Customer had a negative experience with a pushy salesman who ignored their only requirement and repeatedly showed them red cars.","key_phrases":["high pressure salesman","think they know everything but rarely do","one requirement was that it not be red","brought us 3 red cars"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdk5xZk5BEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge","cleanliness","communication","courtesy"],"entities":{"technicians":["Cindy"],"services":["accessories-installation","bed-liner-spray","scratch-repair","car-wash"],"problems":["scratch-put-on-new-truck-during-service","bed-liner-not-sprayed-smooth-as-promised","car-not-washed-after-service","towel-left-on-floor-instead-of-seat"]},"one_line_summary":"Customer received unprofessional service including a scratch on his new truck, unfulfilled bed liner promise, and no car wash despite being told the wash was down.","key_phrases":["first scratch in my brand new truck","didn't even buff on it like the kid say they did","shop manager told me he would spray the bed liner smooth","I WOULD NOT RECOMMEND THESE GUYS TO ANYONE"]},"ChdDSUhNMG9nS0VJQ0FnSURnaEltQXl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","pricing","technical_knowledge","problem_resolution"],"entities":{"technicians":["Josh"],"services":["tire-repair","rim-replacement","towing"],"problems":["blown-tire","bent-rim"]},"one_line_summary":"A student's van with a blown tire and bent rim was quickly repaired within a day at a reasonable cost thanks to Josh in the service department.","key_phrases":["tire blew on our 12 yo van","evaluated the problem (a bent rim)","ordered a used rim","bill was reasonable"]},"ChdDSUhNMG9nS0VJQ0FnSUNnMzRuOXp3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["George"],"services":["new-vehicle-purchase","vehicle-feature-setup","bluetooth-sync"],"problems":["undecided-on-vehicle-color","undecided-between-2014-and-2015-model-year"]},"one_line_summary":"George helped the customer find a distinctive 2015 Chocolate Metallic Buick Enclave and set up all its features, resulting in a great buying experience.","key_phrases":["Chocolate Metallic Buick Enclave that is gorgeous","programmed in all of my favorite XM radio stations","synced my phone and my husband's phone for Bluetooth","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURBMHQtTXNBRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["problem_resolution","communication","professionalism","responsiveness"],"entities":{"technicians":["Bradford"],"services":["used-car-purchase","tire-replacement","door-lock-repair"],"problems":["tires-misrepresented-as-50-tread-remaining","driver-side-door-lock-not-functioning-properly-with-keypad-or-interior-lock"]},"one_line_summary":"After being misled about tire tread and a faulty door lock on a used Jeep, the owner Brad ultimately called back and offered free tire replacement and door lock repair at no cost.","key_phrases":["give me 2 new tires at NO COST TO ME","stepped up to the plate to handle this","was mislead about the quality of the tires","cant lock my drivers side door with the key pad"]}},"faq":[{"question":"Is Deery Brothers Inc. professional?","answer":"Based on 647 reviews mentioning professionalism & conduct, 83.8% report positive experiences. Customers frequently mention \"Very professional\".","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnTUR3NlotamdnRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pBelVuTkdUbTlJVTJ4M1pVMXlVbkZHZDA5SlRsRRAB","Ci9DQUlRQUNvZENodHljRjlvT21GTlFteHVSRFJaYW5SNGRGSjJhSFZzTWxZME5GRRAB"]},{"question":"Is Deery Brothers Inc. courteous and friendly?","answer":"Based on 450 reviews mentioning courtesy & friendliness, 92.4% report positive experiences. Customers frequently mention \"Friendly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25GWVozYzRTR2Q1UTB4SlRESnFibGhLUkVGc1RXYxAB","Ci9DQUlRQUNvZENodHljRjlvT2taemRHZHVZbWQ2WDJkRVJrOUdjelp5UWsxd1JIYxAB","Ci9DQUlRQUNvZENodHljRjlvT2swdGRtbFZObGQyY0V4ME5EUm5kMGs1VUhCV1JHYxAB"]},{"question":"Is Deery Brothers Inc. good at communicating with customers?","answer":"Based on 353 reviews mentioning communication & updates, 67.7% report positive experiences. Customers frequently mention \"Good communication\".","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnTUR3NlotamdnRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pBelVuTkdUbTlJVTJ4M1pVMXlVbkZHZDA5SlRsRRAB","Ci9DQUlRQUNvZENodHljRjlvT21GTlFteHVSRFJaYW5SNGRGSjJhSFZzTWxZME5GRRAB"]},{"question":"Is Deery Brothers Inc. effective at solving problems?","answer":"Based on 217 reviews mentioning problem resolution & effectiveness, 45.2% report positive experiences. Customers frequently mention \"complete\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21GTlFteHVSRFJaYW5SNGRGSjJhSFZzTWxZME5GRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pWZlRWQkpielpqTTBabVRXeDZaVTlFVm5sbFJtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xsMllWaEdhM0JpYVRaSlZHaG5NbEUwYkVwcU9WRRAB"]},{"question":"Is Deery Brothers Inc. affordable and fairly priced?","answer":"Based on 184 reviews mentioning pricing & value, 54.3% report positive experiences. Customers frequently mention \"Fair price\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tGTlFUaHdkbTl3Tldob1RYUlRSMHd0ZWpsRWJuYxAB","Ci9DQUlRQUNvZENodHljRjlvT2swdGRtbFZObGQyY0V4ME5EUm5kMGs1VUhCV1JHYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tsQlZHNTFZMVV0U2tkVU5uVktPRFJRT1dkMFQzYxAB"]},{"question":"Is Deery Brothers Inc. knowledgeable and skilled?","answer":"Based on 173 reviews mentioning technical knowledge & expertise, 69.4% report positive experiences. Customers frequently mention \"knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21GTlFteHVSRFJaYW5SNGRGSjJhSFZzTWxZME5GRRAB","ChdDSUhNMG9nS0VJQ0FnSUR4cllManJnRRAB","Ci9DQUlRQUNvZENodHljRjlvT2taemRHZHVZbWQ2WDJkRVJrOUdjelp5UWsxd1JIYxAB"]},{"question":"Is Deery Brothers Inc. responsive and quick?","answer":"Based on 157 reviews mentioning responsiveness & speed, 74.5% report positive experiences. Customers frequently mention \"quick service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21wSWVraEdNRmR3T0ZSU1Z6bHJRMHREUTE5V1VrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t4SE5VeEtaV3AwYW5wWVZHWmhObmczWVhKeWJGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pWZlRWQkpielpqTTBabVRXeDZaVTlFVm5sbFJtYxAB"]},{"question":"Is Deery Brothers Inc. on time for appointments?","answer":"Based on 111 reviews mentioning punctuality & on-time service, 88.3% report positive experiences. Customers frequently mention \"Prompt\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pBelVuTkdUbTlJVTJ4M1pVMXlVbkZHZDA5SlRsRRAB","Ci9DQUlRQUNvZENodHljRjlvT21GTlFteHVSRFJaYW5SNGRGSjJhSFZzTWxZME5GRRAB","Ci9DQUlRQUNvZENodHljRjlvT25GWVozYzRTR2Q1UTB4SlRESnFibGhLUkVGc1RXYxAB"]},{"question":"Is Deery Brothers Inc. easy to schedule with?","answer":"Based on 88 reviews mentioning scheduling & booking ease, 67% report positive experiences. Customers frequently mention \"easy check-out\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2kwNGRHOUdOMVZJVDFFNVpIVmZPVXhOYTNabmNIYxAB","ChdDSUhNMG9nS0VJQ0FnSURVOEpDc2l3RRAB","Ci9DQUlRQUNvZENodHljRjlvT2tGVU1uRmhla1UyVjBSd2NtbzNORWxEUjFjMVNuYxAB"]},{"question":"Is Deery Brothers Inc. clean and tidy?","answer":"Based on 63 reviews mentioning cleanliness & tidiness, 74.6% report positive experiences. Customers frequently mention \"Clean\".","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSUR4cllManJnRRAB","Ci9DQUlRQUNvZENodHljRjlvT2paaGVtZ3pUM0ZYWHpWdlRFcFpkbmx4Y2xkTk1IYxAB","ChZDSUhNMG9nS0VJQ0FnSUNuanFuRkh3EAE"]},{"question":"Does Deery Brothers Inc. handle customer service?","answer":"Customer Service appears in 372 of 999 reviews, 89.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21wSWVraEdNRmR3T0ZSU1Z6bHJRMHREUTE5V1VrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2taemRHZHVZbWQ2WDJkRVJrOUdjelp5UWsxd1JIYxAB","Ci9DQUlRQUNvZENodHljRjlvT21kdU5WWkRaM1F3TFVsSlQyOHpjMHR2VGtGWU1WRRAB"]},{"question":"Does Deery Brothers Inc. handle sales experience?","answer":"Sales Experience appears in 297 of 999 reviews, 96.3% of them positive.","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnSURoM2Z1dURnEAE","Ci9DQUlRQUNvZENodHljRjlvT2tKSWFtVkZWMnBTUlZaRGRWQjNSVkJOUjBvelVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pORFZsazFjazUyTm1jMFVtUkRVMU5TVUdsV1VYYxAB"]},{"question":"Does Deery Brothers Inc. handle vehicle purchase?","answer":"Vehicle Purchase appears in 255 of 999 reviews, 87.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2swdGRtbFZObGQyY0V4ME5EUm5kMGs1VUhCV1JHYxAB","Ci9DQUlRQUNvZENodHljRjlvT2toNlIybzVSWE5QUVVFM1YxWjFhMnBWWDNGNUxWRRAB","ChZDSUhNMG9nS0VJQ0FnSURoM2Z1dURnEAE"]},{"question":"Does Deery Brothers Inc. handle service department experience?","answer":"Service Department Experience appears in 182 of 999 reviews, 90.1% of them positive.","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnTUR3NlotamdnRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pBelVuTkdUbTlJVTJ4M1pVMXlVbkZHZDA5SlRsRRAB","ChdDSUhNMG9nS0VJQ0FnSUR4cllManJnRRAB"]},{"question":"Does Deery Brothers Inc. handle sales staff?","answer":"Sales Staff appears in 126 of 999 reviews, 100% of them positive.","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnTUR3NlotamdnRRAB","ChdDSUhNMG9nS0VJQ0FnSUR4cllManJnRRAB","Ci9DQUlRQUNvZENodHljRjlvT2taemRHZHVZbWQ2WDJkRVJrOUdjelp5UWsxd1JIYxAB"]}],"summary":"Deery Brothers Inc. in West Burlington, IA has accumulated 999 customer reviews spanning from August 2011 through May 2026, with an overall positive sentiment rate of 82.9% and a negative rate of 15.1%, on a sentiment score of 0.59. The overall trend across the review period is improving. Professionalism and conduct was the most frequently discussed aspect, mentioned in 647 reviews at 83.8% positive. Courtesy and friendliness drew 450 mentions at 92.4% positive, while punctuality and on-time service scored 88.3% positive across 111 mentions. Responsiveness and speed came in at 74.5% positive from 157 mentions, and cleanliness and tidiness at 74.6% positive from 63 mentions. However, several aspects fell below the 70% positive threshold and warrant attention. Communication and updates, mentioned 353 times, registered only 67.7% positive sentiment, and scheduling and booking ease, with 88 mentions, came in at 67.0% positive. More notably, problem resolution and effectiveness, mentioned 217 times, was only 45.2% positive, indicating a recurring pattern of dissatisfaction when issues arise. Pricing and value, with 184 mentions, was 54.3% positive, and technical knowledge and expertise, from 173 mentions, was 69.4% positive. Among individual staff members, Wendy (38 mentions, 4.9 avg. rating), Jim (20 mentions, 4.9 avg. rating), Steve (35 mentions, 4.8 avg. rating), Rayne (27 mentions, 4.8 avg. rating), and Jake (34 mentions, 4.7 avg. rating) were the most frequently named technicians. By service type, new car purchases were highly rated at 94.3% positive (70 mentions) and vehicle purchases broadly at 93.9% positive (66 mentions), while used car purchases were considerably lower at 59.3% positive (81 mentions). Oil changes generated 60 mentions at only 60.0% positive. Vehicle service overall scored 85.6% positive from 90 mentions. Topic-level analysis highlights the sales staff as 100% positive across 126 reviews and the sales experience at 96.3% positive from 297 reviews. Recall and warranty service, however, drew only 59.6% positive sentiment across 47 reviews, and vehicle repair landed at 69.0% positive from 71 reviews, both areas representing notable service gaps.","pull_quote":"Deery Brothers Inc. earns strong marks for sales experience (96.3% positive, 297 reviews) and staff courtesy, but problem resolution (45.2% positive) and used car purchases (59.3%) remain recurring concerns across 999 reviews."}