Darean Witt

Tim Eggleston

Just an awful place to get your car fixed. Customer service is the worst. Edit: My car was serviced there. When I bought my car at Deery, there was a slow leak in the tires, which I was told would be fixed for free. I scheduled an appointment to have it worked on, but when I got there, the service manager said I would have to pay for it. Which I refused to do. So I waited for 3 hours on a Saturday afternoon for someone to tell this guy this was agreed upon as a condition of buying my car. Of course then it was too late to fix it, so I had to reschedule another appointment for the next Saturday. Edit 2: It was definitely Deery West Burlington. This occurred in January 2017. Also, while I was waiting in line, several people ahead of me brought their car in for warranty work, only to be denied because of some technicality. Except for one guy, who was told that they just weren't going to honor his warranty. It seemed like the only job of the service manager was to deny people legitimate warranty service. And he seemed to enjoy it.

knocknockify

We loved working with Wendy Miller! She is straightforward and no frills, no nonsense. We got just what we needed, with accurate and speedy processing. Would definitely work with Deery Bros again for future vehicle purchase

Monica C

We had a great experience with Colton. He went above and beyond to find what could and hopefully will be our forever car. He made sure it had everything we wanted on it. Every feature!! Thank you Colton.

Marlen Blanco

I recently brought my car in for service and received a message recommending several additional services that my vehicle did not actually need. When I got back into my car, I noticed that everything from my glove compartment had been left scattered, most likely after checking the cabin air filter. Nothing was placed back the way it was. Additionally, the floor mat was thrown into the trunk on top of my gym bag and other belongings I had there. I have serviced my vehicles at other Toyota locations before, and they usually leave the car organized and as they found it. Unfortunately, this time the experience was not good. It’s disappointing, especially since this is the only Toyota location close to me. I simply wanted to share this feedback so that future customers receive better care and attention to their vehicles.