Roman Villanueva

Danielle Ash

Good experience with the 2 vans purchased this one and the one we bought a year ago and passed on to or kids and possibly more in the future thanks again

T H

The worst dealer I’ve ever interacted with, flat out. They had a vehicle I wanted so I called them and was informed they only do wire transfers or after 10 days and a cashiers check clears they would release the car. That’s not business works. The only good thing they did for me when I arrived was pick me up at the airport. When I first went to look at the vehicle I was told “we just did a detail on it” popped the hood and it was dirtier than all get out. The vehicle had residue on the trunk lid from what looked like a sticker but since I was driving 7 hours back I said “guess it’s kinda late for a detail”. Went into the finance office to sign paperwork and was originally told they’d do my title papers and send them to me in the mail but I had already confirmed with Tim that I’d be leaving that day title and keys in hand. Kyle went to confirm and then handed me back the title and said it was all good. I asked if it had been filled out and he said I should have no issues. I drive the car to a food place to wait out the tornado warning and when I went to move the car at the restaurant the vehicle wouldn’t start. Battery cables were loose, tightened them up enough and went back to the dealer to tighten them up completely and then realized the wiper blades were about as old as the car. Drove off and for 7 hours the car had no issues on the way home. The following day I went to put the vehicle in my name and couldn’t because the title was not filled out. I had to overnight the title back to the dealer and then they sent it back but didn’t cover the charge, even though it was their mistake. Then when I went to take a look at the car realized all of the rotors on the car were basically trash and the barrels on the wheels looked liked they’d never been cleaned. Positive note Steve and Kyle were nice, downside their company sucks and the excuse “that’s policy” was used. I hope this is an oddity but I cannot recommend this dealer to anyone. In fact I’ve instructed a few people to steer clear and go somewhere else.

Jason McDonald

Ripoff fees and repair prices! These scammers charged me $160 to read a code as a diagnostic fee. Their repair estimate was $350 higher than two other repair shops in town and the Derry repair tech quoted me a higher price for one repair if I was not doing other unrelated service as well. Since google does not let me respond, I will add a reply here. Regarding your response that I “signed” for the diagnostic and misc fees you added, it’s a lie. I never signed for anything before the service because I dropped off the keys in the overnight box the night before. I didn’t fill out any repair paperwork because the drop box had no paperwork or even a pen, I had to write my info on a scrap piece of paper. I didn’t physically come in until picking up and paying for your rip off, unapproved fees…after I declined your ridiculously high repair costs. Even paying your almost $300 bill for just getting a $70 oil change done, I still came out ahead by GOING SOMEWHERE ELSE, so no…I don’t think anything you offer is a value, you are a dishonest and overpriced repair facility.

gary mcpherson

Looked @ 2017 Camry with salesman Damian Weiler who really cared about needs. When ready to purchase will definitely ask for Damian's guidance.