Scottie Miles

Adrian Szymonski

I’m reaching out regarding an issue with my 2015 Mazda 3 and the ongoing class action lawsuit involving the Mazda Connect Infotainment system, which ends today (August 1st). The issues covered by the lawsuit are the problems I'm experiencing. I scheduled an appointment with Deery back in mid-June, but the earliest availability was July 29th. On the morning of my appointment—just an hour before—I was told their technician had called out, and my appointment was delayed. I emphasized the urgency due to the class action deadline, and they managed to fit me in July 31st When I brought the car in, the technician pointed out a mark on the bottom left of my infotainment screen and claimed it was a “crack” that disqualified me from the repair. He insisted this “crack” was the cause of my system’s issues and said I would need a brand new $2,000 unit. This mark appeared about a month ago, seemingly out of nowhere, and has no connection to the problems I’m facing. Not convinced, I posted a photo of the screen on the Mazda subreddit. Dealership managers and technicians across the country quickly identified it as delamination—a known, common defect in Mazda screens. They informed me this is typically a $30-$50 part and a 1-hour fix, with no need for a full replacement. They also confirmed the assessment I received from Deery was incorrect. I called Deery twice on July 31st to relay these findings and spoke with two managers, Terry (12:25 PM) and Brad (4:14 PM). Both assured me they would investigate and call me back. As of this message, I haven’t heard anything, and with the class action closing today, I am out of time and options. I’m sharing this in hopes of connecting with someone who can address this situation before it’s too late. Ironically, I had expressed interest in purchasing a truck from Deery next month—but after this experience, it feels like I may have avoided a costly mistake. Edit after business response: It feels like you didn't read my review. I reached out twice yesterday and haven't heard anything, which is why I wrote this. I would like someone with answers to contact me because my reach outs have been unsuccessful. Edit number 2 on August 1st after Deery edited their review to the information on the lawsuit website: What I said in my review and what I have been saying over the phone to Brad is that I would like what is covered under the lawsuit as that should fix many of the issues I am experiencing and I don't feel that what the tech pointed out on the dispaly relates to the referenced lawsuit. The only time the display was mentioned was when your tech told me the "crack" was the cause of the issues, and a full replacement was warranted. I called the phone number on the website you are referencing this morning to make sure I understood and they also confirmed that the mark on the screen does not disqualify me from the referenced software update. They will be reaching out to you to clarify the misunderstanding.

Lillian Darwood

Courteous, helpful, got the work done quickly, Thank you!

Kim Cipoletto

Had a problem with my battery. Got a new one. The customer service is outstanding!

Jeffrey Johnson

Great dealership! My salesperson was Ivan, he is awesome. I will definitely buy here again.