West Burlington, IA
What customers say about Deery Brothers Inc.
Deery Brothers Inc. in West Burlington, IA has accumulated 999 customer reviews spanning from August 2011 through May 2026, with an overall positive sentiment rate of 82.9% and a negative rate of 15.1%, on a sentiment score of 0.59. The overall trend across the review period is improving. Professionalism and conduct was the most frequently discussed aspect, mentioned in 647 reviews at 83.8% positive.
Courtesy and friendliness drew 450 mentions at 92.4% positive, while punctuality and on-time service scored 88.3% positive across 111 mentions. Responsiveness and speed came in at 74.5% positive from 157 mentions, and cleanliness and tidiness at 74.6% positive from 63 mentions. However, several aspects fell below the 70% positive threshold and warrant attention.
Communication and updates, mentioned 353 times, registered only 67.7% positive sentiment, and scheduling and booking ease, with 88 mentions, came in at 67.0% positive. More notably, problem resolution and effectiveness, mentioned 217 times, was only 45.2% positive, indicating a recurring pattern of dissatisfaction when issues arise. Pricing and value, with 184 mentions, was 54.3% positive, and technical knowledge and expertise, from 173 mentions, was 69.4% positive.
“Deery Brothers was a wonderful dealership experience. The staff were friendly and knowledgeable, low pressure and high on respect. We couldn’t have asked for a better car buying experience! We love our new Traverse!”
Among individual staff members, Wendy (38 mentions, 4.9 avg. rating), Jim (20 mentions, 4.9 avg. rating), Steve (35 mentions, 4.8 avg. rating), Rayne (27 mentions, 4.8 avg. rating), and Jake (34 mentions, 4.7 avg. rating) were the most frequently named technicians. By service type, new car purchases were highly rated at 94.3% positive (70 mentions) and vehicle purchases broadly at 93.9% positive (66 mentions), while used car purchases were considerably lower at 59.3% positive (81 mentions). Oil changes generated 60 mentions at only 60.0% positive.
Vehicle service overall scored 85.6% positive from 90 mentions. Topic-level analysis highlights the sales staff as 100% positive across 126 reviews and the sales experience at 96.3% positive from 297 reviews. Recall and warranty service, however, drew only 59.6% positive sentiment across 47 reviews, and vehicle repair landed at 69.0% positive from 71 reviews, both areas representing notable service gaps.
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