All reviews
999 verified reviews, 4.4★ average, sorted by most recent.
Brad Rothlisberger
Bought a car from Art Krantz. Great salesman!
Response from owner
April 9, 2018
Tina Wesely
excellent waiting area while vehicle is being serviced. Provide drinks and snacks.
Response from owner
April 9, 2018
Allan Braden
Filter leaked after servicing. Had to make 2nd trip to dealership.
Response from owner
March 19, 2018
Alex Steiner
Save your time and money. This dealership was changing hands between owners when I was shopping and the whole staff was awful. The salespeople are friendly, but incompetent and their managers are pushy, rude and will not listen to you. I had to void a check because they "lost" the keys to my car when I attempted to get a value for my trade in. I wrote a check for a deposit and then had to void it on my phone so they could "find" my keys again. Worst car buying experience ever.
Response from owner
March 12, 2018
Sylvia Greer
We did not purchase a vehicle here but stopped to look at several trucks as we are thinking of making a purchase. They have tons of vehicles to offer at good prices. The service was very friendly and not overbearing like some car dealership sales people are. I wish the prices would be posted in the window like other placed as that is very helpful when looking for a used vehicle between a certain price. The lot was easy to access and organized by vehicles and new/used models. We will definitely be going back to look again.
Response from owner
March 15, 2018
Bruce Brockway
I purchased my truck at Deery with George Rinker last fall and just had my first oil change. The staff was helpful and accommodating to my requests. They even reminded me that my first oil change was on them, BONUS! Thank you.
Response from owner
March 3, 2018
Tyler Johnson
Highly recommend! Friendly staff and great service!
Response from owner
March 15, 2018
michael hamma
Buyer beware, deery brothers will not stand behind their warranties, they go out of their way to screw customers, very poor customer service.
Response from owner
February 5, 2018
Bev Hill
Awesome visit today. Jim solved my problem graciously and went above and beyond.
Response from owner
January 26, 2018
Susan Korte
I bought my car there and was so impressed with the people and service department that I recommended it to my dad when he was out to buy a different car.
Response from owner
March 15, 2018
Mo Slighter
Friendly people and amazing service! Wouldn’t take my Mazda anywhere else but to Deery Brothers!
Response from owner
January 16, 2018
Audra Kirk
I had my oil changed on Saturday. BJ was professional and very courteous.
Response from owner
January 9, 2018
Christine King-Bowker
Jeremy was excellent to work with. He was knowledgeable throughout the process of purchasing our vehicle. Jeremy also told us that if we had any questions to come back and see him. I had a few questions about the technology app's that can be linked to the vehicle, so I went back to see him. Jeremy was very courteous and assisted me thru the process of setting the applications on my phone.
Response from owner
December 26, 2017
dave hoff
Great customer service, quick oil change and they washed my car. Nice waiting area also. Gorgeous cashier!
Response from owner
December 12, 2017
Zachary Shields
Bought my truck from here.... Great atmosphere and people seem to generally want to help you with what you want and need.. staff was very understanding
Response from owner
December 18, 2017
Ashley Crowner
Great experience buying a new pathfinder! The sales consultant took his time and explained all of the features and really listened to what I needed for my family. All of the sales staff had a friendly smile and every time I go there their always eager to help!
Response from owner
December 6, 2017
Kris Printy
Great customer service. Knowledgeable sales staff.
Response from owner
December 6, 2017
Jacob Williams
Great experience i was helped right away and got my new truck picked out within an hour and a half and havent had any problems since
Response from owner
December 4, 2017
Jessica Osborn
I feel like there is a lot of communication break down with this company. I called to double check my appointment time, come to find out the lady never put me down. Also the prices vary depending on the person you talk to. However, one thing is for sure it's always over priced. It's cheaper for me to drive 2 hrs back home to have my car worked on.
Response from owner
November 7, 2017
Anneverzel
I took my car in for an issue concerning the navigation system after waiting on my car for FIVE hours they told me they couldn't get it to start, the technician thought it was A battery in the ignition key so they replaced it and still couldn't get it to start then they said it was A brake switch which needed to be ordered so they sent me home in A rental that they provided, after waiting on my car all afternoon I had an hour drive home. they called me two days later to tell me my car was done and the bill was $675, when I got there to pick it up the actual bill was over $700 they had charged me for replacing the battery in the key that wasn't even bad, then they had the nerve the require the vehicle they loaned me be returned with A full gas tank, I must say I wouldn't recommend this dealership, the only way I will ever return there is if every other dealership on earth spontaneously combusts.
Response from owner
October 23, 2017
Kent Gaudian
Fantastic service, they picked up my truck when it wouldn't start and allowed me to get to work on time. I couldn't be happier!
Response from owner
October 11, 2017
David Gilbert
That are honest people, can be trusted . customer comes first .
Response from owner
September 28, 2017
Shane Ewing
Service was very good took a little longer than normal labor fees are just a little bit too high
Response from owner
September 25, 2017
Luke Thomas
I drove 4 hours from out of state to come look at a car. I told them I had my reservations and they assured me that the car is in great shape. Upon arriving and inspecting the car the paint on the trunk was dried out and flaking off and the bumper was out of alignment. I told them this and they came down on the price a bit. When I took the car to get the body issues fixed I was told that there were more issues than what the dealer had described. On top of that, the paint job was shoddy. To get it fixed properly was going to cost way more than the amount that they came off of the price. I called Deery brothers and spoke to Tim, the used car manager and told him the ordeal. He offered no help and basically said good luck. Overall, they did a poor job of representing the car. The car inspection failed to find flaking paint and parts that aren't aligned correctly. Guys were shady and took advantage of a first time young car buyer. Will not be returning again.
Response from owner
September 21, 2017
Bob Morgan
Art Krantz was my salesman. Very professional. I had a certain truck package and color I wanted. The dealership did not have it but searched for it and had it in 2 days. I would recommend Deery to anyone who asks.
Response from owner
September 19, 2017
FlightPD Medic
Great staff. Took care of me, kept me updated on the status of my new vehicle while I waited for it to come in.
Response from owner
September 19, 2017
Bonnie Ellis
Mostly I was very happy with my experience, just one thing bothers me. I was told that my insurance would be lower than my Rouge, turns out it is going to be higher, because it is a 2017 Toyota le. I am on a very limited income and every dollar means a lot. Maybe the salesmen or finance person should just say "they don't know how insurance works". It would have saved me a lot of frustration.
Response from owner
March 15, 2018
Captn65
Service Department was very unorganized. Charged me an additional $ for work that I was lead to believe completed and paid for from the start. Stay away!!!
Response from owner
July 29, 2017
Breann Mickey
Jake Walker is the absolute best salesman 👨💼 Hands down the best experience I have ever had!
Response from owner
July 22, 2017
Joan Stellern
They treat us with respect and work hard to figure out what could be wrong. Always been satisfied.
Response from owner
July 5, 2017
Lynn Metzger
Customer service by Carmen on the phone was poor. Not everyone is qualified to handle customers over the phone. She clearly doesn't understand how to use basic phone courtesy, like "Hello, good morning, or good bye". The phone call is the first contact you have with a potential customer. Be kind, helpful, and courteous. She was rude, unskilled at her job, and didn't want to be bothered answering phones. I'll go somewhere else.
Response from owner
June 2, 2017
The Grimm Perspective - Cory Grimm
Best visit to date. Same day appointment, shuttle to work, timely pick up and out the door quickly.
Response from owner
October 29, 2013
Andrea Jefferson
I have used Deery's for years and recently had an issue with an incorrect part ordered. The manager really went out of his way to fix the matter and I greatly appreciate it! Also I recently had work done at the Collision center and it's fantastic! You cannot tell where the damage was at all!
Response from owner
April 15, 2017
Michael R
Very poor customer service in sales. Didn't have good prices either. Got a better price and nicer people across the street at Shottenkirk.
Response from owner
March 26, 2017
Katie Switzer
Brought my Mazda to this dealership for a Premium Detail I bought through the local radio station auction (KCPS). Deery Brothers did an absolutely fantastic job cleaning this car - even the engine compartment was spotless. Car looked just as good as the day I bought it five years ago and I've gotten dozens of compliments from coworkers. Nice job Deery Brothers Detail Department!
Response from owner
March 21, 2017
Valeria Velazquez
Ivan was the most patient salesman ever! I called him with so many questions and he always answered them honestly and clearly. They were never shady, and got me a great APR on a used car. I came all the way from Chicago, and Ivan was checking in on me the whole way. Totally worth the 3 hour drive! Bringing my boyfriend back in 6 mo to refinance his car.
Response from owner
February 28, 2017
Ronald Ellis
Very unorganized as far as paperwork is concerned took over a month and a half to recieve the title for my car and very pushy sales techniques.
Response from owner
February 13, 2017
Brad Hornung
Had to have a car towed for warranty work that they done twice before and did not fix. The tow company said it would be a 100 dollars and derry brothers charged me a 148 dollars. Then they are supposed to wash and vacuum your car and didn't. One star shop
Lynn Taylor
Drove new Nissan pickup they had.said it wouldn't work due to bucket seats in back after that .they seemed totally uninterested infinding me what I needed. I had a specific list. Also asked them twice to appraise my miata on a trade.nothing! I bought a Subaru from a dealer who found me what I asked for.
Response from owner
August 27, 2016
Yvette Miclette
My first experience with Deery Brothers was Awesome! I went in with $2500 and stated that is all I had. I got into a 1998 Grand Marquis and drove away with tags and all. I still have this car and live it, 5 years later and am keeping it as a backup. Even though it has high mileage on it, it's still my baby. Lol Best investment I've ever made. My 2nd experience with Deer Brothers was Awful!!! My car died 3 days after purchasing it. Because I signed an "As Is" paper, Deer Brothers would not fix it. I am Extremely diappointed with this, and Absolutely will Not recommend this place. But paying $2700 for a car that I was only able to drive for 3 days is bull. I'm sorry, but anyone that buys a car from there might want to take the vehicle to a mechanic before purchasing because You Will get Ripped Off if you don't. Ok, just got off the phone with a mechanic and he stated that the engine needs to be replaces and will cost over $2000, not to mention there are transmission issues that need to be taken care of. Thank you Brad Deery for helping out with this situation. I appreciate that you took the time to speak to bother my brother and myself, and fixed the problem by taking the car back and giving me another car to replace it. Not many people would do that, but you did. It is Greatly appreciated. Hopefully it will be a few years before I see y'all again. Be Blessed and have a Great day.
Response from owner
March 17, 2016
teran buettell
Needed tires for my car. They were super helpful, listened to what I wanted, found me the best tires I have ever owned at a price that was comparable to what I have been paying for cheap ones. Even my dad was impressed, and he always thinks I screw up on car stuff! When I got there, it was clean, staff were attentive and pleasant. Shuttled me to work with a smile. Work done by the time promised. The car wash and vacuum was the icing on the cake. Very pleased. Will definitely do business with them again! Just had my second experience with this dealership tonight. Worked with salesman Blake Dichraff and could not have been more pleased. He was pleasant, helpful, and gave no pressure at all. I walked away with the car I came for, after test driving three total vehicles. He got me a great interest rate with terms I could live with. Everyone was super nice and made the experience totally worth the trip to West Burlington. Thanks so much! Five stars for a second time!!!
Response from owner
November 2, 2015
Austin Wright
I'm new to Iowa from Ohio and dealed with Deery Brothers and dealed with other dealers tried to charge me $3800 for a dent on my truck that cost a $1000 they low ball so bad would not recommend.
Response from owner
December 23, 2015
Kearstin Sill
This dealership is an absolute JOKE!! Jacked my dad around about buying a 2004 Jeep Wrangler Unlimited. He took his Rubicon to trade a couple weeks ago and the salesman low balled him so bad on trade, he was wasting my dad's time. Dad made an offer to write out a check for the Jeep on the spot, but his offer was too low and the sales guy let him walk. He called and called, but felt like no one was putting him high enough on their priority list to take care of him. Promised time and time again that they would get back with him to let him know if the Jeep was still available or not after a few others test drove it. Never got a phone call back! This past Thursday (12/3) I called for my dad to see if the Jeep was still available. I spoke to Ivan and he told me it was being test driven at the time, that he would get back with me to let me know if it sold. Saturday (12/5) night 5:50, I had to call back myself. On Friday (12/4) my dad finally called one last time to see if it was available. He spoke to the salesman, and he told dad a friend of the owner's had test driven it on Wednesday, and he decided not to buy it! Dad told him he wanted it and that he was on his way to come pick it up. Right then. We live about an hour from Burlington. He was on the road for about 25 minutes when the dealership called and said they talked to the friend who drove it on Wednesday and now he changed his mind and decided he wanted the Jeep so they sold it to him instead. Working customer service, you learn to treat others the way you would want to be treated. And the way you make your customer feel is what sticks with him or her. This dealership made my dad feel bothersome and like he wasn't important! He has made a point to make sure he never buys anything from you guys! Ever! You wasted his time and yanked him around over a Jeep he had his heart set on!
Response from owner
December 12, 2015
Tiny Malone
Good group of people here who really work hard to find the right truck and make it all work. Refreshing because my sales person really knew her stuff and the whole process was handled in just over an hour. Don't waste your time going anywhere else in West Burlington!
Response from owner
April 9, 2018
Matt Wilkinson
Super high pressure salesman that think they know everything but rarely do. Our one requirement when looking for a car a few years back was that it not be red. I kid you not, the dude brought us 3 red cars. We walked away.
Response from owner
August 28, 2015
Kevin Austin
I had ordered some accessories from Deery Brothers, for my 2014 Ford F-150. The sales lady, Cindy, was very nice and professional. However, the workers, not so professional. i have a towel on my ds seat, and it was left on the floor. The shop manager told me that he would be able to have his guy spray the bed liner smooth, and that didn't happen. Worst of all, i've had my brand new truck for 3 weeks, and they were the one's to put the first scratch in it. They were lazy in trying to fix it up for me. It was pretty deep, and they didn't even buff on it like the kid say they did. They put touch-up paint on it and that's it. There was another mark too, and it was still there, when in fact, i could have buffed it out my self ( have being a body shop painter in the past). Ill have to take care of it myself when i get back home. They didn't even wash it up for me. I was told that their car wash was down. Funny, cause i seen a kid washing a car. I WOULD NOT RECOMMEND THESE GUYS TO ANYONE. build/paint me a dog house.
Julie Bergeron
My son is a student at U of Iowa and a tire blew on our 12 yo van a few days before break. We had the car towed to Deery. Josh, in service, evaluated the problem (a bent rim), ordered a used rim (no new are made anymore) and had it repaired within a day. Not only were we happy with their prompt service, but we were very happy that the bill was reasonable. Thanks Josh and Deery GM.
Response from owner
March 15, 2018
Jane Evans
I bought a new vehicle from Deery Brothers. I wasn't sure what color I wanted or if I would get a 2014 or 2015. George encouraged me try a silver 2014 Enclave, and although it was nice, the color just didn't light my fire. There are so many white and light-colored Enclaves on the road and I wanted something distinctly different. George found a 2015 Chocolate Metallic Buick Enclave that is gorgeous! It has all of the premium features that I will use...especially the BOSE sound and navigation system. George also programmed in all of my favorite XM radio stations and synced my phone and my husband's phone for Bluetooth. It was a great experience!
Response from owner
April 9, 2018
Jeremy Stecklein
I had purchased a Jeep from Deery Brothers in West Burlington on 8/1/2011. The salesman had told me the tred left on the tires were %50. I took my Jeep to a tire dealer and they said i had a lot less than that left on my tires. I called back and spoke to the Shop manager and he didnt want to do anything for me. He said bring the Jeep back to us and we will look at it and let you know if there is anything we can do. I live 1.5 hours away from them so it would be a 3 hour round trip to just see what they will do for me. Another thing they told me that the drivers door lock is loud when you unlock and lock the door. I was fine with that i dont care if it is loud when it locks or unlocks. After i left Deery Brothers we went to get some food. I locked the doors and went inside. when i came out I didnt hit the unlock on the key pad and the door was still unlocked. So I played with it for a little bit and found out that i cant lock my drivers side door with they key pad. I have to hit the lock on the key pad and put my key in the door and lock it that way. I cant even use the lock inside the Jeep to lock it when i try its like its stuck and I will break it if I push to hard. So I had called the dealership back yesterday the 24th of August and spoke with Bradford Deery the owner. Told him what was going on and he was kind of the same way as the shop manager and keep saying it was a as is car. I told him I was mislead about the quality of the tires and was not told that the drivers door didnt lock right. He still said it was a as is sale. Well we had ended the call on that note. About 5-10 mins later i had a missed call. Brad had called me back and said he wanted to make this right and to call him back so we could figure this out. He told me that they will fix the driver door lock and give me 2 new tires at NO COST TO ME! I will continue to do business with this dealership becasue of the way he stepped up to the plate to handle this. Thanks again Brad for doing this for me and not losing a customer for the rest of my young life.