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Deery Brothers Inc.

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Jessica Osborn

November 7, 2017 · review of Deery Brothers Inc.

I feel like there is a lot of communication break down with this company. I called to double check my appointment time, come to find out the lady never put me down. Also the prices vary depending on the person you talk to. However, one thing is for sure it's always over priced. It's cheaper for me to drive 2 hrs back home to have my car worked on.

Response from owner

Jessica, I left you a message earlier. I hope you return my call. As I mentioned on your voicemail the last record we had of you visiting us here at Deery Brothers was in March of 2016. If you have a more recent appointment I do not have any record of it. I did speak with my service department and Brooke does recall speaking with you last Saturday when you called in to inquire about whether your Malibu had any open recalls. Brooke stated she looked up your vehicle in General Motors system and your specific VIN does not have any open recalls at this time. She said you did express some displeasure that you would be responsible for the repairs on your vehicle as it does not have any remaining warranty or coverages from the manufacturer. Regarding the pricing of our services here at Deery Brothers of West Burlington. I am sure you will find our pricing is certainly in line with other dealerships with factory trained ASE certified technicians with state of the art of equipment and facilities. Again, please contact me back as I would welcome the opportunity to visit with you further regarding your experience in order to determine if there is an opportunity for us to improve our processes and communications with our customers. Thanks for taking to time to share your experience. Sincerely, Terry Mertens General Manager Deery Brothers, Inc. (319) 752-6000 email: tmertens@deerybrothers.com

November 7, 2017

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Other reviews

December 14, 2018

S Clark

BEWARE BEFORE YOU CALL!! I called up (12/14/18 a little after 1pm) to check on a vehicle they have advertised on the Internet. The salesman stated that he wanted to go check to see if the vehicle was still on his lot and asked for a callback number. And I told him I did not wish to be called back other than this once and then he informed me it’s too late we already have your number and there will be follow up calls. I expressed that this was against my wishes and he basically told me too bad. No Sir, what is too bad is thats the car in the color that my wife wishes for Christmas and there was a 90% chance that the boys and I was headed up this weekend to get it! Now 0%!

April 28, 2025

Carlos Bolden

I had a fantastic remote buying experience with Deery Brothers! Rayne Schmitz was incredibly helpful and thorough from my first call through the delivery of the vehicle. Buying sight unseen can be stressful, but Rayne kept in constant communication (even on his day off!) and made the entire process seamless. Even after the sale, he’s been a great resource. Highly recommend working with Rayne and the team at Deery Brothers!

February 11, 2025

galen noard

The appointment was well done, finished in great time and was kept informed the entire time by Amanda, she is a plus for the dealership!!

November 16, 2025

Sharon Purdum

Fast and courteous service.