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Deery Brothers Inc.

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Anneverzel

October 22, 2017 · review of Deery Brothers Inc.

I took my car in for an issue concerning the navigation system after waiting on my car for FIVE hours they told me they couldn't get it to start, the technician thought it was A battery in the ignition key so they replaced it and still couldn't get it to start then they said it was A brake switch which needed to be ordered so they sent me home in A rental that they provided, after waiting on my car all afternoon I had an hour drive home. they called me two days later to tell me my car was done and the bill was $675, when I got there to pick it up the actual bill was over $700 they had charged me for replacing the battery in the key that wasn't even bad, then they had the nerve the require the vehicle they loaned me be returned with A full gas tank, I must say I wouldn't recommend this dealership, the only way I will ever return there is if every other dealership on earth spontaneously combusts.

Response from owner

Carol, Sorry you did not have a good experience. It appears our staff did not communicate with you as well as we should have regarding the diagnosis of the multiple issues your Mazda had at the time you brought it in for repair. After running several test on your vehicle the Mazda master certified technician determined the USB port on your vehicle was not reading properly we were able to get the part the same day. The intermittent start issue with your vehicle was related to two issues the battery in your remote and a brake switch. The brake switch was triggering your vehicle's safety system not allowing the vehicle to start. Unfortunately after diagnosing this issue it was determined the part needed to be ordered. That was when the decision to provide you a rental vehicle at no charge was made. We had the parts company expedite the shipping to get you back in your vehicle as quickly as possible. We are sorry you do not feel the fuel in the rental vehicle was your responsibility, however, Heartland Rental Cars has the same policy as most rental car companies regarding fuel not being included in the cost of a rental (cost of the rental was paid by the dealership). Regarding the final bill, your repair bill was actually $695.07 the reason it was over $700 was the sales tax of $48.65. If you feel strongly the $14.26 for the key fob battery was unnecessary please contact our General Manger, Terry Mertens he mentioned he would welcome a call from you to discuss a refund for the cost of the battery. Thank you for taking the time to provide feedback. Have a great day!

October 23, 2017

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Other reviews

August 10, 2024

Angela Burbridge

All employees that we had contact with were very nice and helpful. Byron and Rayne were both very friendly. Kevin was very patient and explained the ins and outs of credit scores. We learned some great tips from him. I would highly recommend your dealership to others.

April 7, 2026

Robin Kershaw-Smith

I will recommend them to my friends and family. Employees friendly and knowledgeable! Great customer service!

September 28, 2025

Toylonda Paulette

I wanted to take the time out to express my sincere thanks on the extraordinary, and professional services we received from Curtis Othe and Jerry Ackerman. These two are the Gold Stars of customer service. Curtis was detailed, honest, responsive, knowledgeable and extremely funny. Jerry, YOU KNOW YOUR BUSINESS, and it was a joy speaking with a fellow financial professional. Thank you, thank you, for meeting all unwritten expectations! You two need to be cloned. Thank you!!!

November 7, 2017

Jessica Osborn

I feel like there is a lot of communication break down with this company. I called to double check my appointment time, come to find out the lady never put me down. Also the prices vary depending on the person you talk to. However, one thing is for sure it's always over priced. It's cheaper for me to drive 2 hrs back home to have my car worked on.