All reviews

Paul Jespersen

After having my van for almost 5 weeks to replace a transmission, we got the van back with three brand new problems. A hole in the exhaust system, a metal scraping sound coming from the front wheel, and broken air conditioning. The service department tried their best to make things right, but we still have to take the car to another mechanic to get these problems fixed. I’m not sure who test drives cars after their services is done, but in my opinion, they are incompetent. I will never go back. UPDATE 3/2026 - Just had my van repaired at my regular mechanic due to a cracked flywheel. Turns out that the Deery techs who installed my new transmission did not install both of the dowels that align the engine with the transmission. Needless to say that this repair was very expensive since the engine and transmission had to be removed and reinstalled. I'm just glad my mechanic found, and documented the problem before a catastrophic failure occurred. Now the van runs like new, but this should never have happened. I've been encouraged to begin legal proceedings. We'll see about that.

Nathaniel Blair

Had agreed on a truck approval with financing wouldn’t negotiate whatsoever because they knew they had the exact car I wanted so i made the decision to buy it anyway. A couple days before i was set to leave they called to inform me the truck had a issue. At this point i booked a non refundable plane ticket and took the day off work and had a simple request of either give me a little discount on the truck or have it delivered. That was a no but they gave me my non refundable deposit i made on the truck. Long story short i got the same truck for 6 k off msrp.

Tom Cochran

My wife took her vehicle in for an oil change and they perform other checks of the vehicle while they have it in the shop. When my wife got home she noticed a small plastic piece laying in the floorboard. She asked me what it was. It was the cover to the cabin filter behind the glove box. The tech didn't complete his work of putting everything back together after performing the check.

Brendon Hamann

Still didn’t fix the noise my car is presenting when they said it was fixed. Then the price they quoted me on they charged me more then what the quote was.

Mat Krenisky

Overall a poor experience with the service department. 97 dollars for an oil change to find out an AC Delco filter was installed on a Toyota. When you go to a dealership and pay a premium they should go OEM filters. I did notice it instantly and went and had a discussion with the parts manager. Yes it’s compatible with my engine, but the problem is there was no communication between me and the dealer regarding the fact an oem filter wouldn’t be used till after. Won’t be coming back.

Julie Letvin

The girl on the phone who scheduled my appointment was awesome and very helpful. I was there to have an oil change and tire rotation. And I also asked about my back up sensors that aren’t working. They forgot to check those. And after I got home, I realize that there was about 10 different places where there was black grease on the side of my vehicle. And of course the car wash was broken as it is every time I go. They also tried to upsell me a $60 filter that was not necessary. If they would’ve just turned it upside down and knocked a few bugs out it would’ve been fine. Which is what we did when I got home.

Mike Meierotto

Car would not stay running. They did a walk around video and said it needed a new motor. I don't believe they even tested anything. I had already replaced fuel pump, which they reseated. Not impressed.

Hector Valenzuela

380 n tires don’t even shine never comin back Clean again

Mitchell McClarnon

Took it in for warranty work and the charged me $170 further reloading the software it was suppose to already have. They already lost chance of me ever purchasing a vehicle there now the service work will Never be handled again! They got the second star by the employees that handled everything.

Douglas Clark

Go on a 90 mile round trip to get a recall fix via an appointment that they requested I make only to learn that the recall part has to be ordered. Means another trip. Stupid dealership. Should have had the part or called me ahead of time to tell me they were out of the part. This is one reason I normally don't deal with this over priced joke of a place.

Richard Mueller

Wife waited for oil change and tire rotation. Vehicle was purchased at Deery. After and hour they came to her to ask where lug nut lock key was. In the center console where they put it….however, couldn’t find it. Mean while wife has allergies and had to wait with hairy dog in waiting area, which gave her a runny nose and headache . Still charged us full price with not tire rotation.

wil taylor

Barely Any Communication! We Had to make the phone calls and push our deal..Not Very Good with Communication or Helpfulness!! 2nd time around was a less than okay experience! You Got a Great deal 2022 Jeep Compass Latitude less than 7,060 miles,garage kept and Well Maintained! Sales staff was ok,Our Sales guy was ok., didn't really feel Comfortable telling us straight !! When we(I) am & say you be straight with me ! I do the same in return...Truck brakes were shotty,battery needed replaced and wipers were shot.You replaced and did this we think!! Our jeep was damaged from a reckless stupid and unlawful driver 12/2023, Insurance claim was filed and Deductible was paid.Very last minute Rayne says,We are letting you & your insurance do the work! We feel as if Half the 500$ we ay & You pay the other half! Only fair as You Will Make your $$$ back and then Some on The Compass!! Overall a less then Average Experience!!! Time will tell if You and Your staff get Better!! W.Taylor & M.Gearwar ., We Hope You Honor your Oil changes and Car /Truck check ups in the Future

Melissa Skalinski

Brought my vehicle in for an oil change, and potential leak or burn due to running out of oil and coolant consistently every few months. The did bare minimum to research, charged me for the doing that and told me the bumper to bumper warranty I purchased from them didn't cover the coolant issue they did find and then proceeded to tell me its totally normal for a 2018 Chevy Traverse to be low on oil, and its a well known issue they can't do anything about.

T H

The worst dealer I’ve ever interacted with, flat out. They had a vehicle I wanted so I called them and was informed they only do wire transfers or after 10 days and a cashiers check clears they would release the car. That’s not business works. The only good thing they did for me when I arrived was pick me up at the airport. When I first went to look at the vehicle I was told “we just did a detail on it” popped the hood and it was dirtier than all get out. The vehicle had residue on the trunk lid from what looked like a sticker but since I was driving 7 hours back I said “guess it’s kinda late for a detail”. Went into the finance office to sign paperwork and was originally told they’d do my title papers and send them to me in the mail but I had already confirmed with Tim that I’d be leaving that day title and keys in hand. Kyle went to confirm and then handed me back the title and said it was all good. I asked if it had been filled out and he said I should have no issues. I drive the car to a food place to wait out the tornado warning and when I went to move the car at the restaurant the vehicle wouldn’t start. Battery cables were loose, tightened them up enough and went back to the dealer to tighten them up completely and then realized the wiper blades were about as old as the car. Drove off and for 7 hours the car had no issues on the way home. The following day I went to put the vehicle in my name and couldn’t because the title was not filled out. I had to overnight the title back to the dealer and then they sent it back but didn’t cover the charge, even though it was their mistake. Then when I went to take a look at the car realized all of the rotors on the car were basically trash and the barrels on the wheels looked liked they’d never been cleaned. Positive note Steve and Kyle were nice, downside their company sucks and the excuse “that’s policy” was used. I hope this is an oddity but I cannot recommend this dealer to anyone. In fact I’ve instructed a few people to steer clear and go somewhere else.

Lisa Hart

Was not happy with service. When I called to make appointment I was told oil change was 60 tire rotation was 10 but when I checked out my bill was 100. Then when I pulled out into the road I heard a terrible rattle. I came right back to tell the guys that had checked me in and checked me out about it. One kept saying well I don't hear anything and I started to feel like he was implying that it was only in my mind, finally the other one finally heard it and found the crossbar that was loosened to undo the nut to change oil was not tightened back up. But I do appreciate the one guy who did listen.

Jesse hudson

The service experience I have had recently really feel short. I tried talk to a service manger and got a their voicemail and never received a return call. I also emailed the sales manger we had worked with and so far not one person has indicated they care at all about people that buy from them.

jim hill

Typical car dealership trying to sell you anything, no matter what shape it is in for more than it's worth

Allan Braden

Filter leaked after servicing. Had to make 2nd trip to dealership.

Lynn Metzger

Customer service by Carmen on the phone was poor. Not everyone is qualified to handle customers over the phone. She clearly doesn't understand how to use basic phone courtesy, like "Hello, good morning, or good bye". The phone call is the first contact you have with a potential customer. Be kind, helpful, and courteous. She was rude, unskilled at her job, and didn't want to be bothered answering phones. I'll go somewhere else.