All reviews

Drew Taflinger

Avoid. $470 to replace the battery in a 23 Nissan Altima. ~$225 foot the battery, $40 to install it, $30 in “shop fees”, and $160 to diagnose that it needed a new battery. They should be ashamed of themselves.

Marlen Blanco

I recently brought my car in for service and received a message recommending several additional services that my vehicle did not actually need. When I got back into my car, I noticed that everything from my glove compartment had been left scattered, most likely after checking the cabin air filter. Nothing was placed back the way it was. Additionally, the floor mat was thrown into the trunk on top of my gym bag and other belongings I had there. I have serviced my vehicles at other Toyota locations before, and they usually leave the car organized and as they found it. Unfortunately, this time the experience was not good. It’s disappointing, especially since this is the only Toyota location close to me. I simply wanted to share this feedback so that future customers receive better care and attention to their vehicles.

Steve Birkenstock

You filled my deph tank only half full. Did u only put half the oil in too?this is why I don’t buy a car there

Amy Ramer

My husband and I purchased a 2017 Chrysler Pacifica from this dealership about a month ago for $15,000. During the test drive we mentioned feeling a slight miss, but we were reassured after the vehicle was connected to a diagnostic computer that everything checked out fine. Shortly after purchasing the vehicle, the check engine light came on and we learned the vehicle has a major engine issue consistent with a failing head gasket — a repair quoted to us at approximately $8,500. The vehicle was sold with a 3-month / 3,000-mile warranty, and we are still within both limits. However, we were never provided any written warranty documentation at the time of sale. We left the dealership with only two pieces of paperwork, neither of which included warranty terms. Despite requesting the warranty information multiple times, we still have not received it. After several conversations with staff and management, we felt dismissed and frustrated rather than supported. While partial assistance was discussed, we were ultimately left responsible for thousands of dollars on a vehicle we had just purchased and had already raised concerns about early on. We understand used vehicles can have issues, but clear communication, transparency, and providing customers with warranty information should be standard practice. We ultimately chose to have the vehicle repaired elsewhere for significantly less. We are sharing our experience so future buyers make sure they receive full warranty documentation before leaving the lot and fully understand what is — and is not — covered. We have talked to several people too there because they claim to call them to work things out but I have talked to several people there and nothing gets solved!

Jesse Day

The day of the dealership being courteous to their customers is gone. I could have gotten the same service shopping online. There was no negotiations allowed. There were no perks buying from this dealership. Not asking for thousands off my purchase, but is a tank of gas too much to ask for these days? Deery Brothers needs to change their slogan to “this is not how we do business anymore” because that’s the answer I got from all the questions that were asked.

Tim Eggleston

Just an awful place to get your car fixed. Customer service is the worst. Edit: My car was serviced there. When I bought my car at Deery, there was a slow leak in the tires, which I was told would be fixed for free. I scheduled an appointment to have it worked on, but when I got there, the service manager said I would have to pay for it. Which I refused to do. So I waited for 3 hours on a Saturday afternoon for someone to tell this guy this was agreed upon as a condition of buying my car. Of course then it was too late to fix it, so I had to reschedule another appointment for the next Saturday. Edit 2: It was definitely Deery West Burlington. This occurred in January 2017. Also, while I was waiting in line, several people ahead of me brought their car in for warranty work, only to be denied because of some technicality. Except for one guy, who was told that they just weren't going to honor his warranty. It seemed like the only job of the service manager was to deny people legitimate warranty service. And he seemed to enjoy it.

Gary Maker

Live 2 hrs away was called to go back and resign papers. Later when setting up loan payments found out they added $1000 to the purchase price and a $2500 warranty be very leery of paperwork and read everything

Shannon Pfeiff

Last resort.... Way way way to expensive and my car still won't run. They wanted over $500 just to tell me what was wrong with it. They essentially lost the car for 4 days on their lot. Their last concern is the customer.

Shawn Daniels

Needed new transmission. I was told the amount and asked for an itemized invoice. I was told this is all he had. I felt it was high and sounded shady to not beable to get me an itemized quote. So I went to another dealer and they broke everything down for me. And they were 3,000 dollars cheaper. Won't be going back to this place.

Thomas Hoffa

HORRIBLE!! The car we bought recently is now stranded for the 3rd time! We own multiple businesses in the area and I couldn’t imagine selling products like this. When I told them there was an issue, I scheduled a service appointment. Well once I looked at the email they sent me, they were going to charge nearly $500 just to FIND the issue. Then lord knows how many thousands after. I don’t feel I should he responsible for that cost. At minimum I don’t expect to pay for a diagnostic and some sort of relief on parts/labor. They truly showed me what their idea of being a loyal “small Town” business was like. Never will return.

Alannah McLain

went here for a suspected bad fuel pump or injectors, told them i suspected a bad fuel pump or injectors and the reasons why. $1500+ and 3 trips to their repair shop later i was told 1st that it was a hose with a hole in it 2nd that my battery was bad and 3rd that my spark plugs were bad. After being fed up with them talking over me and my concerns i took my car to another mechanic and they replaced my fuel pump in two days for $800 and i havent had an issue with my car since. never going here again, not even for recalls. you cant trust them. UPDATE: Had to go here again to make sure our transmission wasn't bad (nissan with a cvt throwing codes for transmission fluid sensor) and they said it was the control arm bushings and tried to charge us THREE TIMES the cost of getting it done somewhere else. Again, do not go here unless they are your only option.

Victoria Tapscott

Was told when purchased car the first oil change would be free. They said they do not honor that on used cars. They need to train their sales people better to make sure they are giving the correct information. Instead the lady was rude and they would not honor it. I will never use again.

Doug Workman

This dealership is exorbitantly priced and the service manager is rude. Getting a battery replaced was nearly $500. The diagnostic check, which probably took 10-15 minutes, cost $160 alone. When I called the service manager to inquire how it could cost so much, the conversation ended when he told me he didn’t care if we ever brought our car back there and hung up on me. Completely unprofessional.

Laurie Stokes-Woods

My dad bought a new Camry from here in 2012. He has been the only owner. I called today to get copies of the records from when he purchased the vehicle. I know he paid for protective coating, but I am unable to prove it without the original records. The dealer does not have the records, as they say the records are too old. This seems like a big miss to me, but this is the case. It's really unfortunate as my dad has been placed in assisted living and we are trying to organize his records the best we can. If you have a parent that has bought from here, get the records immediately in your lock box. The dealer does not keep records past a certain date.

Z G

Service there is terrible! Can’t never get ahold of anyone. Plus when we got our vehicle back it had sticky stuff all over console and dirt. Also when they took stuff apart it was put back right. Smelled like fish inside! They can never just get you right in, they need more technicians!

Cory German

Had someone close to me buy a used car from them and it broke down less than 24 hours after getting it off the lot! The car only had 20k miles on it. This was just one instance I've seen from them, among other from years ago. This is why I always choose to go anywhere else other than here.

Larry Richmond

They did terrible. didn't get the problem resolved I took a vacation day to get it repaired because he said they needed time was there about 3 hours and was told they thought they had the issue fixed. Said that if it did it again to call back it was probably a module that they needed to change. Well the same code came back up again Saturday so I called him up I believe he is the service manager Jake told him that I can't be dropped off by your courtesy van because of where I work that he needs to work with me this time I get off work at 4pm and said I could be there by 4:15 he said they couldn't get it done in that amount of time that it would take multiple days but got me in touch with the lady that schedules the appointments I ask her to schedule me multiple appointments in a row and if they got the issue resolved I could cancel the rest of them and he told her not to do that for me and she had already refused to do that for me thats why I had her contact him again truck is a 2024 and still under warranty so I personally think his and her attitude is terrible if problem not resolved soon I will get a hold of the manufacturer and see what they think about the situation.

Susan Haynes

The most horrible experience ever in car repair. I went to purchase a tire to match a tire that was replaced from an accident. I’m new to the community and the dealership, and apparently it came with a complementary car wash after the service, however, my car had just been painted due to an accident. When I ask them if they washed my car, they told me it was my fault because I should’ve asked them if they washed the car. I had already told the clerk that I had just had the car repaired From the accident, that’s why I was there getting a tire.I would’ve thought she would’ve asked about a paint job. I’m just upset because three grown men stood there and told me it was all my fault.

Melissa Foss

They were supposed to change the oil at our 5,000 mile, but did not, they only rotated tires. We also had a charger cord that was in the dash stolen! I would not recommend!

Michael Mickelson

People were friendly. Halfway home to the QC, engine light came on. I called the sales lady and was told to just schedule an appointment at a local dealer to get the issue fixed. REALLY?? Asked about a return policy and was told they don't have one. Well, neither do I!!!!!! I have not had anyone check on the status of my purchase. I will stay closer to home buy my next car, which will be within the next couple of years.

Adrian Szymonski

I’m reaching out regarding an issue with my 2015 Mazda 3 and the ongoing class action lawsuit involving the Mazda Connect Infotainment system, which ends today (August 1st). The issues covered by the lawsuit are the problems I'm experiencing. I scheduled an appointment with Deery back in mid-June, but the earliest availability was July 29th. On the morning of my appointment—just an hour before—I was told their technician had called out, and my appointment was delayed. I emphasized the urgency due to the class action deadline, and they managed to fit me in July 31st When I brought the car in, the technician pointed out a mark on the bottom left of my infotainment screen and claimed it was a “crack” that disqualified me from the repair. He insisted this “crack” was the cause of my system’s issues and said I would need a brand new $2,000 unit. This mark appeared about a month ago, seemingly out of nowhere, and has no connection to the problems I’m facing. Not convinced, I posted a photo of the screen on the Mazda subreddit. Dealership managers and technicians across the country quickly identified it as delamination—a known, common defect in Mazda screens. They informed me this is typically a $30-$50 part and a 1-hour fix, with no need for a full replacement. They also confirmed the assessment I received from Deery was incorrect. I called Deery twice on July 31st to relay these findings and spoke with two managers, Terry (12:25 PM) and Brad (4:14 PM). Both assured me they would investigate and call me back. As of this message, I haven’t heard anything, and with the class action closing today, I am out of time and options. I’m sharing this in hopes of connecting with someone who can address this situation before it’s too late. Ironically, I had expressed interest in purchasing a truck from Deery next month—but after this experience, it feels like I may have avoided a costly mistake. Edit after business response: It feels like you didn't read my review. I reached out twice yesterday and haven't heard anything, which is why I wrote this. I would like someone with answers to contact me because my reach outs have been unsuccessful. Edit number 2 on August 1st after Deery edited their review to the information on the lawsuit website: What I said in my review and what I have been saying over the phone to Brad is that I would like what is covered under the lawsuit as that should fix many of the issues I am experiencing and I don't feel that what the tech pointed out on the dispaly relates to the referenced lawsuit. The only time the display was mentioned was when your tech told me the "crack" was the cause of the issues, and a full replacement was warranted. I called the phone number on the website you are referencing this morning to make sure I understood and they also confirmed that the mark on the screen does not disqualify me from the referenced software update. They will be reaching out to you to clarify the misunderstanding.

the lucky bomb

Great place to go if you need to be lied too. Call to ask for all pricing. Got told $21,000. Well, 6 hours of driving and paper work later, show up with $22,500 and get told it won't cover my taxes. "Well, I did not know what you were doing " was reason give for increase. Fine whatever, well they head off, few min later they come back with a paper saying I need another $2000, and still the $1300 for taxes. And had the full to tell me "we too late into the process to negotiate" they had not done anything, nothing was sign. I had to do all work, and guess what I had to do another 6 hours of driving and paper work, and it costed me money to pay back loan after returning the money. Buyer beware: do not trust Wendy there, she either incompetent, or con artist. So adding more since the owner reply. First of all yes I live in Burlington, My credit union does not, it in Hannibal, mo. Second the price he said I was quote Is still under the loan amount I got that also under about $1600 of the first price change Wendy gave me(inperson) if the car came out to $23,000 or $23,500 and before taxes I would of still brought that day . Furthermore if I am calling about the price of the vehicle, which I could see the price they would have listed when I found out they had vehicle. Why would I not be asking about the taxes? You can see the price they advertise for vehicle before you find phone number. Also to add on about the market value My credit union does a review of vehicle and it history before I am allowed to get loan. So yeah they check market value too and they told me car was not even close to worth the final price which I was given. Like to note that a lot of issue happen in person with Wendy, not over the phone. and the text I got before the meeting with Wendy were just appointment reminder( So I do not see how the texts are relevant to anything). On other hand, the owner did actually reply instead of leaving a generics automatic message. Maybe this whole situation could have been prevented if I was work with them. Instead of Wendy." also adding after looking at more reviews, within last 3 months, lying, no discounts, bad communication, bad customer service seem to be repeating key words. Failure on my part for not doing more research should of never trusted them i guess

Kent Hagans

Bought a 04 ford f250 super duty a month ago and nothing but problems since I pulled it off the lot, birds nest in the air filter, blows black smoke at times and white other times, started not wanting to idle now sits in my driveway won’t start. Not happy with the purchase at all, I bought a 10k piece of junk, I understand it’s “as is “ but shouldn’t have that kind of issues after only a month.

Tyler Thompson

The sale representatives are terrible the lying and lack of communication will make for a bad experience. Having actually met Brad Deery before I know he would be furious with how it’s being ran! One of the employees said they would take most any offer because it’s slow right now and now I know why! The customer service is literally that bad that it ruined what is supposed to be a good experience. I wouldn’t use them again. Definitely time to clear house and start again!

Bing Bong

They will tell you one thing and it will be another. Great vehicle but the customer service was god awful. The disrespect and lack of communication ruined what otherwise might have been a good experience. I’ve personally sold vehicles before and this is a sorry excuse for sales representatives. Do Not Recommend, find people with better manners and that are truthful!

Rebecca Nichols

This dealership is actually horrible in their maintenance department. We bought a vehicle from a partner location and had to take it to this location within 24hrs of getting it. Was told they fixed the vehicle and they did not. Returned giving them 2 more chances as the same thing happened each time we picked up the vehicle. Actually had to end up driving the vehicle back to its original location as the vehicle was never fixed and returned the vehicle. I would never buy from any of their Locations again. Absolutely horrible

Heide Swan

Service was good This issue was addressed w sales prior to purchasing the vehicle, sales blew me off blaming weather. This should have been repaired for free.

Rainbow Falls

RIP OFFS! They will say they are"here to help"but they DO NOT HOLD TRUE TO THEIR WARRANTIES.

alan hirte

awful. bought a ford explorer from them. I got a flat tire just to find out they glued all 4 caps on the vaulve stems so i could not get them off to air my tires

Cortessa White

While the sales person Craig was very nice I was quite upset with the overall experience. He was aware that I needed a vehicle and was losing money without one. He said he would help to get me approved. He did but not for the vehicle I looked at, not the price range I needed to stay in, higher mileage then the one I looked at, and way more money down then I could afford. My hard line prices and requirements where told to him on first interaction. None of that was listen to. I was basically told this is what you get by finance. All of that could have been avoided with a simple call with options instead of wasting my and my family's time to bring me to the dealership. To top it all off, my private information was laid open on his desk for several hours for anyone in the office to see. No sense of security or care for ones private information. I will not do business of any kind in the future.

Jodi

This dealership is the absolute worst. Yes I bought my car from here, but once my service contract was up, they tried to soak me of every penny they could when it came to repairs. I bought the car brand new with an extended warranty. They told me the manifold was not covered and it was to cost me $1500.00 for the repair. I went to another dealership who gladly honored the warranty. Obviously, they do not feel obligated to be loyal to their loyal customers. I made sure to go back and tell them that the dealership in Galesburg was happy to honor my warranty. They had the audacity to accuse them of warranty fraud. If anyone is a fraud... it's Deery's! I WILL NEVER BE BACK.

Damion Hanson

This is how they do there business they pay their Workers to sit on their phone and go through Facebook and deliberately lowball people saying they have to spend two grain to clean it so that’s all they can spend yeah why don’t you go take a gander and see what they list these cars for and then when you get your title after making your payment or better yet run the VIN see where the car came from and see how much they really paid for it. I would never recommend this. Place

Brandi Gall

Under warranty. Told unable to follow through with promises. Scheduling service is a nightmare.

Stacey Hathaway

We just bought a used 2021 Nissan Altima from them and it has been a very bad experience. The salesman, Tyler, seems very uninterested in helping. Tried to get them to come down on the price but we ended up HANDING THEM A CASHIERS CHECK FOR THEIR FULL ASKING PRICE. $19k and some change. Occasionally the car can't start and "Key Error" pops up on the dash. After shining my tires I realized that the tires have large gouges out of the sides so they're not even safe to drive on. But their inspection paper says the tires passed their inspection. They have made 0 effort to correct any of the issues. DO NOT buy from them.

Rochelle Lee

Buyer beware they sold me a Jeep that the seat was already broken. I asked for the seat to be fixed before I purchased the vehicle. Cody S the sells guy stated it would be covered under my warranty in 30 days now he can’t fix it unless I pay for it. This whole process was a mess I would recommend you go to another dealer!

Darin & Michelle Hauswirth

I’ve always thought Deery Brothers collision center was one of the best and have gone there every time I needed work done and have recommended them multiple times. Those days have came to an end, when we hit a deer with our four runner I again went there, when I got it back the front bumper didn’t fit, I said something and they tried to fix. After looking at it for several months and having a dealership want to take 2500 off the trade in allowance I reached out to my insurance company and they eventually corrected it. In my opinion a vehicle should look at good as new after being repaired. I’ll be taking my vehicles to Collision Center from now on! Not sure what you did, or who left, but the quality has definitely taking a hit! As far as the dealership itself is great, but the collision center not so much, it used to be!

logan Brincks

Another difficult time with Deery and the last experience I will have. I bought my vehicle from them and when I first had engine problems 2 months ago, I brought it to them to fix. Paid them over $1000 for the repairs. The engine stopped working again and after 10 days at their shop they concluded the engine was blown and needed to be replaced but weren't sure why nor stand behind the previous warranty. They couldn't communicate an estimated completion date on either service and wouldn't offer any rental car options either. I decided to transfer to another shop and will not be returning.

John knapp

I would like to leave a good review because honestly, the sale went smooth. However, my temp tag has expired and after contacting the dealership, over a week has gone by and still I have no answers. I texted the sales manager with no reply. My sales rep replied back saying the title clerk had left for the day and he'd check on it in the morning. A week went by and nothing so, I messaged my sales rep again. I got a reply saying he'd let me know when he hears something. How long does it take to hear something? The dealership has dropped the ball on this one. Maybe this review will get someone's attention!

christina sourwine

I paid an extra 3k for a warranty for the life of my loan. Took my car in and my warranty wasn't valid because of the mileage on my car. I paid $171 to have my car looked at, even though I ultimately decided to take it somewhere else. They did spray it down with water for a "car wash". So, there's that.

Oleksandr Karpenko

I can't recommend this dealer's service. They sold me a Nissan car with open recalls. And this is an official Nissan dealer. The official dealer won't sign me up for service according to advertisements, citing that they don't have such a specialist. I also want to add that the people who work there are completely incompetent in sales, they don't know their product range, especially the characteristics of the cars. No one contacted me when I asked them to contact me and solve my problem. I hope this review will help other buyers be more careful when choosing a dealer to buy and service their cars.

Gina Walker

Took our vehicle in for a recall, no only did Deery Brothers not honor the recall but tried to charge us for things that didn't need done. Would not do business with this business again!

Tina Blum

Great service, very helpful on what I wanted in a vehicle. This was a yr ago and I will have to change my ratings. I didn't have my car a full yr and it started failing speakers stopped working and now a yr later I find out from a dealership where I live now that it looks like it's been sitting in flood water, tie rods, cv joints r so rusted out it's not fixable. And my mufflers have holes in them bearing is so bad that I can lose my tire anytime when calling to let them know I get told to bring it back to get a different vehicle. If this vehicle is bad as it is at the time I got it, it should have never been for sale. I was also was told it was the only vehicle I could get on the loan I went through. So now I'm dealing with a vehicle that is not safe to drive and paying full coverage insurance and paying a loan.

Brandon Duncan

The dealership did a diagnostic of my brake system I told them to replace the brakes the said that they just needed lube to stop the squeaking a weeks later the squeaking came back after already paying them 500 they asked for an additional 670 to replace the brakes that I had already asked for all in all I will no longer be receiving services from you guys very disappointed in the way I was treated

Luanna Howe-nelan

Bought a car from them on September 30th I have not even received the plates yet there's all kinds of things going out of my car already paid 3,000.00 and they tell me there's nothing they can do but I ain't got the plates for it yet so I give them a one-star very very poor poor poor people services and very poor with choosing to sell cars to people that they know are going to break down can you call and ask for compensation of some sort they tell you I'm sorry you bought it it's your problem.

David Hazen

After recall issue was resolved left dealership and drove to my barber for hair cut. After haircut truck would sort of try to start. Called my mechanic and explained issue. He suggested that Deery mechanic had not tightened battery cable properly after reattached it. Borrowed pliers from barber and was able to tighten cable enough to start truck. I was talking with TIM HEINIGER when truck finally barely started. Drove home unattached battery cables, cleaned them and posts, reattached cables properly and securely. Truck starts perfectly now. Maybe a fluke issue but real PIA.. Good thing it wasn't my wife.

james walter

Unprofessional, lied to blatantly by salesman no apology or acknowledgement by management. Update I was contacted by the General manager and apologized to for the horrible service but as I should know it's a "first come first serve kind of business" it's a shame greed overcomes willingness to help a customer

Hunter Marie

Attempted to cash in my KBB offer. I entered in all damage to KBB and so that was factored into my offer. I was contacted about my offer and asked to come in. I even explained that I’ve attempted to use this at other dealerships who offered me less than KBB cash offer quoted me at and their reasoning were damages that had been entered and calculated in KBB. I was assured that shouldn’t be the case. When I got there I got another lowball offer just like I did at the other dealerships and again using the same damage that was entered in KBB as their reasoning. I would understand if it was a surprise damage or something not disclosed, but to offer something lower and then say it’s due to damage that I disclosed in KBB already should get your right to KBB consumer information revoked.

Keyshiaunna Jones

I got a brand new car from them a 2023- me being the only owner. For the second time now my car has said loss of engine power. If you think this dealership would be helpful think again. They don’t give you loaners. Most people have jobs to get to. They aren’t helpful in the least. I will never get another car from them again. If you’re smart you’ll do business elsewhere! Zero stars.

Whitley Schertz

We recently purchased a used vehicle. On our test drive, we found a cigarette, toy car and water bottle in the van that also had a DETAILED sticker on it?? We said it was fine, and no biggie. We drove 1 and 1/2 hrs to get there knowing we would be wanting to purchase the van because of the things that were specific to the vehicle. We also left with 58 miles until E because the gas person was gone??!???! And a promise for a full tank and detail at a later date. ON THE WAY HOME we realized our high-beam lights would not work. After we arrived home we tried out our (per advertisement) rear entertainment, that turns out did not work!!!!! We have also had issues with the gear shift not working, and not wanting to start. We called that week to get these things fixed, because well... we just bought it and these things were not noted to be defective!! We brought it in to be serviced, when I arrived there was talk about us having to pay for the services which is NOT okay! They then 'had to talk to the sales person to confirm' after FOUR hours, with my 3 month old twins..... they said they replaced the bulbs, and a battery in the key fob but could not replace the DVD player because it was aftermarket??? WHY advertise for it when it DOESNT WORK - FALSE ADVERTISEMENT??!?!?!! We have been in contact with them a few times to make the issue right, but they only promise us a tank of gas, a detail and a wash. HA! What a joke. We could have done all of this at home, but we were hoping to be treated fairly. Wrong, terrible service!!! Purchased under Logan and Whitley Alexander

Jessica Keller

I took my 2017 Nissan Rogue in back in March 2024 for an issue with my vehicle. I had a warning malfunction with check engine light and crash sensor on the dash. The first time Deery Brothers replaced my transmission and 4 days later, I had the same issue. I had to tow it back up to them and they replaced my TCM and again, 4 days later I had the same exact problem. I decided to take my vehicle to another Nissan dealership to Galesburg, IL and they had to program my TCM after they found the issue which was a burnt up fuse. So I had to replace my fuse and fuse box. I couldn't drive my vehicle for over 2 1/2 months. I only got a rental during my transmission replacement. After that, I was put in a situation that was stressful to get to work and my kids events. Deery Brothers, you need to take responsibility for your techs not being up to par.