Business Owners:Activate your site →
Deery Brothers Inc.

Contact

Get in touch with Deery Brothers Inc.

or call 3197526000

By submitting, you agree to be contacted about your request.

Kearstin Sill

December 12, 2015 · review of Deery Brothers Inc.

This dealership is an absolute JOKE!! Jacked my dad around about buying a 2004 Jeep Wrangler Unlimited. He took his Rubicon to trade a couple weeks ago and the salesman low balled him so bad on trade, he was wasting my dad's time. Dad made an offer to write out a check for the Jeep on the spot, but his offer was too low and the sales guy let him walk. He called and called, but felt like no one was putting him high enough on their priority list to take care of him. Promised time and time again that they would get back with him to let him know if the Jeep was still available or not after a few others test drove it. Never got a phone call back! This past Thursday (12/3) I called for my dad to see if the Jeep was still available. I spoke to Ivan and he told me it was being test driven at the time, that he would get back with me to let me know if it sold. Saturday (12/5) night 5:50, I had to call back myself. On Friday (12/4) my dad finally called one last time to see if it was available. He spoke to the salesman, and he told dad a friend of the owner's had test driven it on Wednesday, and he decided not to buy it! Dad told him he wanted it and that he was on his way to come pick it up. Right then. We live about an hour from Burlington. He was on the road for about 25 minutes when the dealership called and said they talked to the friend who drove it on Wednesday and now he changed his mind and decided he wanted the Jeep so they sold it to him instead. Working customer service, you learn to treat others the way you would want to be treated. And the way you make your customer feel is what sticks with him or her. This dealership made my dad feel bothersome and like he wasn't important! He has made a point to make sure he never buys anything from you guys! Ever! You wasted his time and yanked him around over a Jeep he had his heart set on!

Response from owner

Kearstin, Sorry to hear your father had a less than desirable experience. It is surprising how often it happens that two or more customers are interested in the same vehicle at the same time when we have over 600 vehicles available at our West Burlington location alone. We of course do understand that not every used vehicle is exactly alike and when we have one available that is especially unique such as the Jeep your dad was interested in purchasing. It inevitably turns out that one or more customers may be upset that they did not purchase it when they had the opportunity for whatever reason. In order to be fair to all customers we offer all of our vehicles available on a first come first serve basis. Unfortunately from the time your dad first contacted us and the time it was being driven by another customer he did not agree with the price the Jeep he missed the opportunity to purchase the vehicle in that two week period. We certainly hope your father and yourself reconsider your position as we would be happy to contact him if we trade for a similar Jeep.

December 12, 2015

Back to all reviews

Other reviews

February 24, 2023

Melodie Cocklin

Friendly service staff.waiting room comfortably and well stocked.

December 26, 2024

Oleksandr Karpenko

I can't recommend this dealer's service. They sold me a Nissan car with open recalls. And this is an official Nissan dealer. The official dealer won't sign me up for service according to advertisements, citing that they don't have such a specialist. I also want to add that the people who work there are completely incompetent in sales, they don't know their product range, especially the characteristics of the cars. No one contacted me when I asked them to contact me and solve my problem. I hope this review will help other buyers be more careful when choosing a dealer to buy and service their cars.

August 27, 2016

Lynn Taylor

Drove new Nissan pickup they had.said it wouldn't work due to bucket seats in back after that .they seemed totally uninterested infinding me what I needed. I had a specific list. Also asked them twice to appraise my miata on a trade.nothing! I bought a Subaru from a dealer who found me what I asked for.

January 3, 2021

C Riha

I definitely feel like the salesman underestimated my intelligence and tried to take advantage of me. I did not have a positive buying experience and would not choose to purchase from them again.