Lynn Metzger
Customer service by Carmen on the phone was poor. Not everyone is qualified to handle customers over the phone. She clearly doesn't understand how to use basic phone courtesy, like "Hello, good morning, or good bye". The phone call is the first contact you have with a potential customer. Be kind, helpful, and courteous. She was rude, unskilled at her job, and didn't want to be bothered answering phones. I'll go somewhere else.
Response from owner
June 2, 2017
Other reviews
Melissa Hobbs
Steve Donald did an excellent job of listening and offering available options. We purchased a 2019 Rav4 XLE Premium and will be repeat customers. Thanks much Steve!
Jon Heyland
Was very impressed with the quality and professionalism of the service department
Mitchell McClarnon
Took it in for warranty work and the charged me $170 further reloading the software it was suppose to already have. They already lost chance of me ever purchasing a vehicle there now the service work will Never be handled again! They got the second star by the employees that handled everything.
Lori Taylor
Jim Smith in service/tires was awesome. It was a very nice experience 😄