Whitley Schertz
We recently purchased a used vehicle. On our test drive, we found a cigarette, toy car and water bottle in the van that also had a DETAILED sticker on it?? We said it was fine, and no biggie. We drove 1 and 1/2 hrs to get there knowing we would be wanting to purchase the van because of the things that were specific to the vehicle. We also left with 58 miles until E because the gas person was gone??!???! And a promise for a full tank and detail at a later date. ON THE WAY HOME we realized our high-beam lights would not work. After we arrived home we tried out our (per advertisement) rear entertainment, that turns out did not work!!!!! We have also had issues with the gear shift not working, and not wanting to start. We called that week to get these things fixed, because well... we just bought it and these things were not noted to be defective!! We brought it in to be serviced, when I arrived there was talk about us having to pay for the services which is NOT okay! They then 'had to talk to the sales person to confirm' after FOUR hours, with my 3 month old twins..... they said they replaced the bulbs, and a battery in the key fob but could not replace the DVD player because it was aftermarket??? WHY advertise for it when it DOESNT WORK - FALSE ADVERTISEMENT??!?!?!! We have been in contact with them a few times to make the issue right, but they only promise us a tank of gas, a detail and a wash. HA! What a joke. We could have done all of this at home, but we were hoping to be treated fairly. Wrong, terrible service!!! Purchased under Logan and Whitley Alexander
Response from owner
June 20, 2024
Other reviews
Stephanie Ranney
I got more than what I was looking for They did not rush but didn't waste my time either I am very satisfied and pleased I chose them for my car
Daniel Dingman
My experience was very good
Sylvia Greer
We did not purchase a vehicle here but stopped to look at several trucks as we are thinking of making a purchase. They have tons of vehicles to offer at good prices. The service was very friendly and not overbearing like some car dealership sales people are. I wish the prices would be posted in the window like other placed as that is very helpful when looking for a used vehicle between a certain price. The lot was easy to access and organized by vehicles and new/used models. We will definitely be going back to look again.
James Ward
Scott in W.Burlington store made it so easy to buy from Deery Bros !! I drove 6 hrs and will gladly do it again and we recommend this family owned dealership to everyone !! Thanks Scott and all the Derry crew !!