Jessica Keller
I took my 2017 Nissan Rogue in back in March 2024 for an issue with my vehicle. I had a warning malfunction with check engine light and crash sensor on the dash. The first time Deery Brothers replaced my transmission and 4 days later, I had the same issue. I had to tow it back up to them and they replaced my TCM and again, 4 days later I had the same exact problem. I decided to take my vehicle to another Nissan dealership to Galesburg, IL and they had to program my TCM after they found the issue which was a burnt up fuse. So I had to replace my fuse and fuse box. I couldn't drive my vehicle for over 2 1/2 months. I only got a rental during my transmission replacement. After that, I was put in a situation that was stressful to get to work and my kids events. Deery Brothers, you need to take responsibility for your techs not being up to par.
Response from owner
June 18, 2024
Other reviews
Rose Bernhard
Great service. Great vehicle buying experience! Extremely helpful. Will definitely be back!
Merquiche Lewis
Great people, Great experience. Service was great and quick to get me in and out.
logan Brincks
Another difficult time with Deery and the last experience I will have. I bought my vehicle from them and when I first had engine problems 2 months ago, I brought it to them to fix. Paid them over $1000 for the repairs. The engine stopped working again and after 10 days at their shop they concluded the engine was blown and needed to be replaced but weren't sure why nor stand behind the previous warranty. They couldn't communicate an estimated completion date on either service and wouldn't offer any rental car options either. I decided to transfer to another shop and will not be returning.
mike schneider
The service department arranged to get our Highlander battery changed and the system checked the same day we had the problem. The regular appointment was over 2 weeks away. Time was imperative because we were from Missouri.