All reviews

Frank Alfano

Brad Deery is one of the best car dealers anywhere.

Renee Rutter

Two weeks ago there was a post supposedly from my google account that gave a bad review of Deery brothers, I did not post it. On top of it, Deery brothers paid for half of my repairs and my father works for them. So i would have never posted that bad review.

DeBold

I recently purchased a used truck at deery Brothers. I dealt directly with Sean, who is constantly improving his salesmanship skills to make his grandmother proud. I learned this in conversation, waiting on paperwork. Sean was patient with any complaints or concerns I had. I'm sure my wife had him wishing we'd leave at one point or another. I had a mostly positive experience. Lacking 1 star isn't bad by any standard. My 1 complaint is financial. There just wasn't any room to come down on the used truck or to come up on my trade-in. Yes, that's typical at a dealership, but these are the highest interest rates I've ever financed under. Every dollar counts. Deery management, take care of your sales team. They were standing out in the cold, waiting for me to splash them with a puddle. I believe compensation is in order.

Ashley Schaefer

I'm writing this review 13 months after purchasing a 2016 Lincoln mkc with 51k miles. It has been a nightmare! During test drive I noticed heated seats weren't working was aggressively assured it was just warming up, never have worked, there was no code given to me and sticker is gone so never been able to use keyless entry, locking lug nuts were put on the car, no key came with and had to spend $86 to get them off. I called regarding these issues and was just given the "sold as is" speech. I just spent $2,336 on replacing all 4 "brand new" tires (3 of 4 were all unmatching brand and tred) , 3 parts they had claimed to have just replaced, alignment, and labor. And the "free" oil change I was told would be honored at my local dealership was in fact not free or honored. For spending nearly $25k on this vehicle I would warn anyone to steer clear if you expect any post sale assistance or customer service!

Donna Howard

Wendy was very helpful. We were actually able to deal on the vehicle we were looking for. I would come back again.

Melodie Cocklin

Friendly service staff.waiting room comfortably and well stocked.

Renee Rutter

I have been so very upset with Deery Brothers. We paid over $20,000 for our vehicle and have paid over $10,000 for issues.

Jeff Shelby

Just got an oil change. Worked out fine..

Jon Dawson

Thank you Sean for getting me into my Silverado pickup. You and your team made it easy and very professional. I highly recommend you and your dealership for service and sales.

Heather Schramm

Steve was amazing! We love our vehicle.

Katherine Crow

My car was taken in when I arrived 10 minutes early. Oil change and rotating tires was done in under an hour. I was very happy for that.

Rose Bernhard

Great service. Great vehicle buying experience! Extremely helpful. Will definitely be back!

Cody Mangold

I bought a work truck from Derry Brothers. I had Steve Donald Sales Consultant and he was great to work with. He's down to earth and easy to talk too. I felt no pressure and the whole experience was very good. Thanks again!

Mallory Iske

This would be a 1-2 star However, the cars sales man was decent and the younger financial rep was very pleasant, informative, and laid out all of our options clearly. I don’t remember his name but had an accent he was just great. He’d get 5 stars if it was just about him. We bought 2019 Silverado. We drove 2.5 hours to look at this truck. Truck had less than 1/4 tank of gas. We asked if they could fill it or at least put enough gas in it to get us home. They stated that they only do that for new vehicles and not used. The price tag on that truck was more than some of the new vehicles on that lot. Also, the miles on the listing was way less then when we showed up like a 7k mile difference. That shoulda have been the first red flag for us to just walk. We ended up buying the truck. Less than 30 days post purchase the oil needed changed and 45 days post purchase the engine air filter needed changed. I don’t put many miles on this vehicle it’s to work 10 miles away and back. Sensors don’t work either on the vehicle but that’s on me for not checking it out more thoroughly. I will not recommend this dealership to anyone. They knew how far we had traveled my car was 1/2 tank or more. And then to refuse to even match what was in my tank or fill it just enough to get us home was very disappointing. I feel like a tank of gas is a very common practice for dealerships never not had a dealership give me a full tank until I went to this one.

Kim Cipoletto

Had a problem with my battery. Got a new one. The customer service is outstanding!

Cynthia Hampton

For 17 days Wendy Miller put up with me emailing her different vehicles to test drive. Then I just told her what I was looking for and the price range. She a list of her own and sent it to me to pick from. She found 4 for me to test drive. I stopped when I drove the Rogue. If you are looking and need a little help, ask for Wendy! She goes above and beyond!

Sharla Wiegand

Salesman Colton Andersen was excellent! He is very young, but he was so personable, forthright and helpful!

Dana Gravesen

Wendy Miller was wonderful to work with. I was in the market for a very particular trim of the Spark, and Deery Bros had it. I contacted them on a Friday afternoon, and had an appointment for 8am the next day. Wendy explained everything about the vehicle to me, took me on a test drive that allowed me to see how the car handled on hills, the freeway, and on city/suburban streets. After I decided to purchase the car, she also clearly explained more of the electronic features of the car I wasn't familiar with. Deery gave me a very fair amount for my trade, and I will be recommending them and doing business with them again.

Lisa Hart

Was not happy with service. When I called to make appointment I was told oil change was 60 tire rotation was 10 but when I checked out my bill was 100. Then when I pulled out into the road I heard a terrible rattle. I came right back to tell the guys that had checked me in and checked me out about it. One kept saying well I don't hear anything and I started to feel like he was implying that it was only in my mind, finally the other one finally heard it and found the crossbar that was loosened to undo the nut to change oil was not tightened back up. But I do appreciate the one guy who did listen.

Paul K

Great sales and service! Worth the drive.

Tye Male

We had a fantastic car buying experience and we are thrilled with our new 2022 RAV4 Hybrid Premium XLE and the 3.5% financing too! He expedited the process and put zero pressure on us. He has even followed up since then. I highly recommend Deery Brothers in W. Burlington.

Melissa Bliesener

UPDATE: I would like to update this to say that the Service manager reached out to me and apologized for the way I was treated and sent a gift card to cover my next oil change & tire rotation for free. Of course, it's yet to be seen if I can actually make the appointment! ;) Thank you Deery of WB! If I could leave 0 stars I would!! We purchased our 2021 Equinox at Deery and had a GREAT experience with Craig(he went above & beyond!!). This review is for the "Service" department! I attempted to make an appointment for an oil change online. Apparently though, the online appointment maker doesn't work. I showed up for my appointment and there was no record of it being made. So while I was there, I made a new appointment, face to face, with the man in the service bay. I never got a confirmation, so the day of the appointment, I called to confirm (messages get crossed, maybe I missed it). The woman who answered treated me like I was five!! I asked to confirm, she said she didn't see anything for that time. Then she asked if I had made it online and that if so it isn't working. No, I made it face to face. She proceeded to tell me again that if I had made it online it wasn't working. I said, again, No, I made it face to face. She kept repeating the online speech. I stopped her and told her that I had tried making the original appointment online but learned the hard way that it didn't work so I made a new appointment face to face with the man in the service bay. She went into the same "our online appointment maker doesn't work" schpeel. After about the fifth time hearing the same thing, and not getting anywhere, I told her nevermind I would take it somewhere else(and I did, and guess what, I made the appointment ONLINE). She was rude, and didn't listen when I tried to explain my frustration.

Ted Hoover

Lot's of inventory and Wendy was friendly and helpful. Thanks

Sue Ballew

I am disappointed with the service I received. It took 4 hours for me tires on my car.

Jason McDonald

Ripoff fees and repair prices! These scammers charged me $160 to read a code as a diagnostic fee. Their repair estimate was $350 higher than two other repair shops in town and the Derry repair tech quoted me a higher price for one repair if I was not doing other unrelated service as well. Since google does not let me respond, I will add a reply here. Regarding your response that I “signed” for the diagnostic and misc fees you added, it’s a lie. I never signed for anything before the service because I dropped off the keys in the overnight box the night before. I didn’t fill out any repair paperwork because the drop box had no paperwork or even a pen, I had to write my info on a scrap piece of paper. I didn’t physically come in until picking up and paying for your rip off, unapproved fees…after I declined your ridiculously high repair costs. Even paying your almost $300 bill for just getting a $70 oil change done, I still came out ahead by GOING SOMEWHERE ELSE, so no…I don’t think anything you offer is a value, you are a dishonest and overpriced repair facility.

eduardo Garrido

I did a little bussiness with tia dealer. After dealing with the manager a few days. I found out for my self the guys was a tool. A liar not a man of his word. I wouldn’t buy from this guys or dealer. We transported a salvage car for them. Same car you see in the picture. Once we arrived manager told us unload here. We will get you a check. In fact it was a lie. No check was given to us. Car was dropped same car they will fix up and sell you as new . Truck doesn’t run is completely recked. We didn’t get paid and they have their truck . Very very dishonest folk. Been doing this 15 years never had to deal with a man who didn’t value his word

Margo Ballard

Art Krantz went above and beyond on helping me to find and make the decision on my recent purchase. Thank you, Art.. Everyone were very fun and made our experience great 👍

Jade Gittings

Just bought a 2022 Nissan ultima at Deere brothers in Burlington ia. and I must say it was a pleasure working with Wendy the sales person she was not pushy at all gave me what I needed for my trade and made things happen in a very professional way.I highly recommend if you need a car go there ask for her and you will not be disappointed. Mike and Lora Gittings.

Kolton Haight

Jake at Deery was AMAZING to work with. He went above and beyond to get my wife and I into the vehicle we were on the search for. We drove nearly and hour and a half to look at a vehicle and to ensure the trip was worth, he sent multiple videos and photos of the vehicle prior to us leaving, showing its cleanliness and the excellent condition it was in. 10/10 recommend Deery Bro’s — make sure you ask to work with Jake! Not your average car salesman! 🙌

Lincoln Schaftner

Did not buy a car strictly because of the financial team member we spoke with was very condescending and belittled me every chance he had.

Ashley

Wendy is AMAZING! I wasn't even really in the market for a car but she made my first car buying experience, exceptional. From knowing her facts about the market, to knowing everything about this brand, to letting me take it home for the night to make sure I was confident in my purchase. She even went page by page in the manual to make sure I knew every button in my car and how it would benefit me. She had superb customer service skills and followed up with me the next week to see if I had any lingering questions about my new car. I would recommend this location and ESPECIALLY Wendy to anyone I encounter.

Bry Persing

Jake at Dewey Brothers was amazing! He was so helpful and took time to answers all our many questions. So friendly and they gave us a great price on both our new van and the trade-in. Julie explained well all our accessory options. And Keven did a good job going over the financial particulars. We would highly recommend Deery and especially Jake the salesman!

Roman Villanueva

Here for oil change. Fast and easy. Staff friendly. Nice waiting room with free coffee water, popcorn.

Doug Ita

I was happy with the price I got for having 5 tires unmounted and having 4 new tires mounted and balanced , but the time frame they gave me of a couple hours turned into 4 1/2 hours. Had I have known it was going to be that long I would have had someone give me a ride home and they could call me when done.

Profdoha

They are friendly. Though I have to drive 60 miles to get a burnt IC. it’s not good for a new 2022 odessey. Hope it will not happen again.

Persaphone

This was the first time that I have purchased a vehicle from Derry Brothers. My experience was awesome. I was helped immediately upon entering and felt welcome. Jay the sales person that helped me through the process brought me exactly what I asked for. Everything was explained to me in complete detail by the finance staff from start to finish, and I didn't feel as if I was being misguided. Great place to buy a vehicle, friendly people. Will be coming back in the future.

Melissa “Mis” Mckay

I want to say thanks to Colton, Scott and Keven for the Great experience I had with Deery Bros. (West Burlington) Yesterday. I was looking to trade my Gas Guzzler V8 Armada in for something more easier on my pocketbook, when Colton came up to me and asked if he could help, I told him I had been talking to Scott online and decided to come look at the 2020 GMC Terrain. I told him i liked the vehicle and he said to me do you like it, or do you LOVE IT? I Love it!!! He said good, because I don't want to sell you it if you just like it, I want you to love it... thanks Colton for a great experience!!! I LOVE my new SUV!!! I also need to shout out to Keven the financer.. he found the the BEST Deal I could possibly have gotten.. plus he was a very Personable Guy!!! Thanx Guys!!!!!

Jason Martin

Exceeded expectations! Thank you Sean and the Deery team for a rewarding experience!

Jim Korakis

Searching for the perfect first car for my son I visited many dealer websites all over the country. As a business owner myself, I can’t express enough how “way above” Deery Brothers as a buying experience is from others. Their communication, quality of email information and pictures, my entire experience was incredible. It started with Brandi who was immediate and helpful to go to the lot and check many details in the car as though I were there in person. She was so kind and personal which was completely unlike the other dealerships I had encountered. Then Jake worked up more details to our sale going way above and beyond to make sure he personally handled our needs - he and I were even able to text on a weekend when we both had games our kids played in. Finally, Kevin in finance closed up the money details in an entertaining and expedient way. I can not say enough about Jake, Brandi, Kevin and the experience here. We’re from Oklahoma and towed home the perfect vehicle for my son (Jake even had an experienced loader help us make sure every strap was right). Can not recommend this place enough. INCREDIBLE EXPERIENCE! LOVE THESE FOLKS!

Terry Morris

I will never do business with Deery again.. Had an appointment to get headlights replaced due to being to dim to drive at night. A class action lawsuit of Suarez vs Nissan said that a one time replacement would be made. I was told that my lights did not need replaced. Not sure how they can determine that at 9 o'clock in the morning. How about driving it after dark. Seems like that would be a more accurate test.

bryan p

We worked with Ralph Meyer and he made it an easy purchase. We traded in a 2010 Kia with low mileage and Ralph gave me more than I expected. Overall a great experience.

Sherri Becker

Service always great but very disappointed that car wash wasnt working again. The rain checks aren't effective means of getting this service done at another time.

Daniel Segura

Jake was an amazing guy to talk to! He helped us find the perfect car and get everything organized for our purchase! It was not a difficult process at all with his help!

Billy Frink

Love how professional and clean everything is and comes back. Yea 2as a bit of a wait but for being the only Nissan dealer I know around, its understandable for wait times.

Dave Jenkins

My family and I just purchased a vehicle from Deery Brothers in West Burlington. We used Eric Rios as our sale rep and he was fantastic along with everyone else at dealership. We found our car online and needed to make sure it had the right HD Towing Package for our camper. Eric went above and beyond taking pictures of the transmission cooler and other features, as well as doing his own research to make sure it was the exact vehicle we needed. The dealership again went above and beyond and delivered the vehicle to our home, over 2 hours away. I highly recommend Eric and Deery Brothers in Burlington for anyone who is looking to purchase a new vehicle.

Mike Delaney

Saturday, Feb 26, 2022, lease second car from Deery Brothers. Very pleased with dealership, representative Steve Donald, finance department, and service department. Great experience all around.

Dylan Taylor

I don't normally leave reviews but Jake Bailey here at Deery Brothers deserves one of the best. I've been to multiple dealerships trying to find my dream vehicle and he helped me from the moment I called about the one I wanted. Very kind and very professional. I recommend him and Deery Brothers in general if you're having a tough time financing a vehicle!

liz lowry

Professional staff that keeps a clean, caring environment where the customer is the first focus.

Alan Combites

Am a repeat customer thanks to salesperson Wendy Miller who has hit it out of the park with her personable and professional manner. Will most definitely keep returning and recommending her and Deery Brothers to others. It was well worth the time and distance of travel.

Brandon Westbay

Dealership is price gouging and taking advantage of potential customers at this time. They are not a fair and honest dealership and should be ashamed that they are trying to see cars over 10K MSRP. They is going to put the client in very bad positions financially. I would not recommend doing business with this dealership and will be filling a claim with the BBB in regards to unfair business practices.