All reviews

Brian Widmer

I've never been gaslighted by a car dealership before. That was until now. Derry Brothers Sales manager Tim boldface lied to my face. The service manager Liz denied things she said to me and reported she didn't say that to the owner. She then threw everybody else in the service department under the bus saying there are more working there than her, they might have said it. Everyone here is a snake. Buyer beware.

Sue Middlekoop

We were looking for a Cadillac XT5. They had several to choose from. No other dealer we looked at on the internet had the amount of vehicles Deery had. I talked to Steve Donald. Made an appointment to look and purchase. Steve and everyone else that helped us there was very thorough and explained everything. Before leaving my phone, radio system and Onstar were set up and ready to use. Steve comes highly recommended . We’ll be back for future purchases. Not only did we buy an amazing vehicle, we also gained a friend.

Louise Butherus

Replaced ac/heat blower motor, nice and quiet now.

Louisa Wang

I was refer to Deery Brothers by a trusted friend. The rest is history. They have magic to make someone like me feel very comfortable which is very rare when I am dealing with most of sales in other dealership. One thing close the deal for me is, in today's market when everything is in shortage, they actually have the car I want in stock. For 100 year old dealership, their website is also very tech savvy, super fast, updated and easy to use. Thanks to Steve Donald for special service to answer out of town buyer endless questions. Highly recommended!

Melissa White

My sales consultant, Jake Bailey, was exceptional! He was very helpful, knowledgeable and was not pushy at all! He helped me find a car within my budget. I would most definitely recommend him to anyone I know looking for a car.

Jesse hudson

The service experience I have had recently really feel short. I tried talk to a service manger and got a their voicemail and never received a return call. I also emailed the sales manger we had worked with and so far not one person has indicated they care at all about people that buy from them.

Tammy Buffington

Friendly, helpful, go out of their way to get questions answered

Patty Jade

I was blessed to have Steve Donald as my salesman. He was awesome! I called ahead of time to let him know what vehicles I wanted to test drive and he had them up front and ready to be driven. Very knowledgeable, helpful and friendly. Spent the whole morning working with me to get the vehicle I wanted and I couldn’t be more pleased!

Tesla French

Just bought my Wrangler from Deery Brothers and it was such a breeze. Jake Bailey was the best salesman I've ever went to to get a vehicle. Super efficient and dedicated to making sure we went home happy no matter what the outcome. When I go back to trade this one in some day, I'll definitely being going back to him. He was fantastic and definitely our favorite.

Susie Kraciun

Eric Rios was amazing! He was very patient with me and when I finally made a decision he was super helpful.

Scottie Miles

Friendly staff, great service, great car buying experience. Best in the area for sure.

Jessica corethers

Well I waited 1 1/2 weeks for my appt. To be told I didn't have one. They changed my tires but didn't change my oil. All to tell me I'd have to wait another week and a half for my oil change. I've never been so disappointed in my service there until today. Guess I'll have to check a jiffy lube out.

Joshua Meek

Just bought a 2015 Ford explorer from Deery Brothers! Worked with Anton and I can not tell you how amazing the whole experience was! First off, Anton is one of the friendly down to earth no bs guys I've ever dealt with in the car buying world. I have really bad anxiety issues driving out of town and he brought the vehicle and paperwork to my house for me to test drive and fill out all the forms and take my trade in. I called them Saturday, and had the vehicle Monday at lunch. Fast and easy and I couldn't be happier! Thank you Anton and everyone else at Deery Brothers!

randi short

Art was great, made the whole process quick and easy. He listened to what i wanted and found my dream car. i will definitely recommend him to my friends and family who are in need of a new vehicle.

Darean Witt

Very clean showroom. Very welcoming environment. Friendly staff.

Kellie Frink

So far they have been GREAT at getting out car in for the recalls as they pop up. They do great work and make sure to let us know if anything else is wearing out as well! Kind and considerate. Highly recommend for service, but have never purchased a car from them so I can't say much on that end.

Mary Jo Steffensmeier (JoJo)

Was there with friend. He was buying a Toyota H-cr. The auto salesman was friendly.

Gloria Koch

It was great! Marty explained our new Nissan Rogue in detail-very educational so I knew what the functions were to best operate my new car- My husband and I were very satisfied and happy with the entire experience, from Marty to Julie to Greg! Thank you all So much!

Tim Fleming

In late October early November last yr I bought my 2010 F150XLT from them. My sales man Ralph took the time to listen ( closely ) to A: what type of vehicle I wanted and what was of primary importance to me feature wise.As A customer cant emphasize enough how much more pleasant and stress less it is when your sales man pays attention and sells you the vehicle you want instead of one he/she Hope's to make you want.first time in 34 years of buying cars I bought the first truck he showed me.because he listened well and negotiated fairly .Thanks Ralph

camdogify

I wanted the Taketa air bags replaced in my Toyota xB, and while I was at it I needed some body & paint work, a new windshield & a set of new tires. The service dept at Deery Bros. passed me off to their certified Toyota technician's voicemail where I never got a call back. A week later I called and talked to another service rep that took all of my car info. She said she'd have to order needed parts and would call back later to set up an appointment for the airbag recall and two other TSB's. Meanwhile, I went to Deery's Collision Center for an estimate to have an old front end crash repaired, body & paint touched up and a broken R.H. headlamp assembly replaced. While they were at it, the windshield needed replacement and a fresh set of lamps for the turn signals and headlights. I was paying out of pocket and left $1,000 deposit to get the ball rolling. A couple days later Deery Collision called to have my car dropped off for said repairs. Later that afternoon I got a call saying my car was ready. No Way. That same morning, I called the NHTSA hot line to see what was happening with my airbag recall & TSB repairs. The lady from NHTSA called Deery Bros., West Burlington and found out that their Toyota Certified technician had walked off the job several days ago and that their wasn't a Toyota Certified technician working on staff at Deery Collision either. Basically, Deery Collision removed the plastic front end, replaced BOTH headlight assemblies (after I told them to only replace the broken right side) and each front light capsule. Deery didn't bother to straighten any of the damaged sheet metal beneath the plastic covering, so the right headlamp assembly was left in a bind with a mounting bolt missing cos it didn't line up. The grill was still popped out, and now it took two people to raise the hood that was left in a bind. Underneath the car, a handful of blind pop rivets were utilized instead of the proper fasteners to hold the plastic together. They totally botched the job up. Talking to, Brad Deery, was like talking to Pontius Pilate washing his hands. He turned the matter over to, Justin, the body shop manager, who in turn said I should take my car to Mike Campbell's because he couldn't squeeze my car in for another three weeks. Justin said he couldn't give me a refund for the headlight I didn't need. I suppose I could go through small claims court trying to reclaim the cost of a $300+ headlight capsule I didn't need. What a way to do business. The one star grade is way above the ''Not Worth Two Dead Flies" way I feel. By the way, Justin, Cory Campbell, did fantastic work on my xB and fixed each of your screw ups. Thanks for the recommendation.

Sally Ann Bynum

Very disappointed. Had four recalls live over an hour away. Was told would take 4 hours to do work. Was asked to be there at 8 am. Was right on time. Here's where it all went wrong. Kept getting told aost done three times. Was not done till 4 o'clock. Then left and coolant light still on what I originally notice. Had to fill at another place. Just wrong would not give me a car to drive. Had errands wanted to run Not happy will not go back there'

Travis Leier

Thanks to my salesman Eric Rios and the team at Deery Brothers for making the purchase of my Jeep go so smoothly. They really are one of the best dealerships I have ever dealt with. I love my Jeep! Thanks guys

Clint Heinold

My experience was that I had to find and supply deery brothers with the part needed to fix my vehicle or wait several months and maybe they would have it by then. After a month when my vehicle was repaired I was given a much larger bill than was discussed. My experience was not good to say the least and I would not recommend deery to anyone.

Gloria Greene

They were extremely nice. Due to my handicap I can't get around good so Marty was very helpful. The price is right and I love the car thank you so much

Jose Galvan

My wife and I had a great experience with Steve Donald. He was friendly, knowledgeable, and fair. We were really happy with the process and would definitely work with Steve in the future. It was also really nice that they mailed us a couple things we had left in our trade-in.

travis vowels

Set up an appointment with cash in hand to look at a vehicle and they sold it before we got there. Then brought us another car that cost more to look at but was a shady vehicle. It was hard to start seats was dirty and it had a loud exaust!

brent Nelson

I changed batteries in my 2014 pickup and my cruise control stopped working. A young man put some kind of meter on it an figured out the problem in about 5 minutes. Great job

dakota ihde

I ventured here from my home base in cr a few months ago for my 300s. It was pretty messy when I saw it since they just got it in. The deal was worth rolling the dice a little on the small things so I took it. They detailed and delivered it just 2 days later. I figured I would still need to do some work because of that deal but everything was PERFECT! I was quite surprised everything turned out so well given the distance. I really appreciate the deal, the customer service and follow up. Well done fellas

C Riha

I definitely feel like the salesman underestimated my intelligence and tried to take advantage of me. I did not have a positive buying experience and would not choose to purchase from them again.

Brian Moore

Simple! Most was done online, and had truck ready to go when I arrived to pick it up. It was a grand experience from what I have been accustomed to in the past.

Christian Davis

Took my car in for an inspection. Everything was done pretty quick, the gentleman who helped me was incredibly helpful and kind.

Bryan P

Not a good sales experience when I bought my car new in 2013 and since then dealing with the service department for anything more than an oil change has been disappointing. My last service left me sitting along side the road waiting on a tow back to their service department so they could finish the job. Luckily it was finish(fixed) before they closed. Not how I wanted to spend my afternoon.

Kendall Jones

Great cars an trucks good friendly people

Anson Burch

Black friday deals a total joke, don't waste your time. Nothing they advertised is true and I definitely didn't feel like a vip at my appointment, more like an outcast.

Holly Howard

Wendy was awesome! Very helpful and really tried to get me what I was looking for. She was also very honest and up front with me, which is a valued trait... especially from somebody selling you a car! Ivan was also helpful when Wendy was not available. I will definitely be back for future purchases.

Ronnie Brookhart

Fast and friendly. I like how they treat my wife and I and hoping when we buy our next car it can come from there.

Jennifer Waggoner

A big thanks to Art for helping my family and I purchase a newly used car! He was beyond helpful, knowledgeable and friendly in his customer service. If you are looking to get a new/used car, go to Deery Brothers in West Burlington and ask for Art.

Oldmanparker

I had a poor experience trying to purchase a new vehicle here. Edit: I asked to speak with management/ownership while I was having difficulties. Your response appears to be lip service.

JEFF WATZNAUER

I Will never go to Deery Brothers again !! They robbed my 83 year old Mother out of $70.00 after she went there for her “free” check up !!! Senior Citizens beware !!!! My next call is Better Business Bureau !!!!!

just me recording videos by myself

It has been a great experience going back and fourth talking with Steve Donald about buying a vehicle he's been the most helpful and caring person I've met trying to buy a car. I highly recommend buying from here ask for steve tell him Richard sent you.

Tristan Dravitzki

I drove all the way from Lincoln Nebraska to Iowa and I come to look at this vehicle I am going to test drive and I found 6 spots where paint had come off of this vehicle completely and nothing was stated online about it and the dealership failed to even repair the paint before selling it, and the car had 0 accidents. Also the vehicle rattled a lot when I test drove it and they had no idea about it. If I was any potential customer coming to this dealership. RUN AWAY!

Keysha Long

My experience at deery brothers was outstanding.

Brenda Levitt

I worked with Wendy Miller and couldn't be more pleased! The entire process was easy. Wendy found a great selection of vehicles for us to look at, each one a possibility. Thanks Wendy for helping us walk out with our dream car.

pinoy texas rider p

I was ready to buy a new truck with them and pay cash but told me they don't accept cashier check. I buy car and motorcycle in texas and out of state all the time and they accepted our cashier check .. they want me to wire a big amount of money before even flying to Iowa to see the truck which is a red flag to us... One thing about wire transfer is i can make mistakes or get scam and i would never see my money again !!

Shaun OBRIEN

I read most of the reviews Derrys is the reason I've decided on getting a car from them I've talked 2 Steve/Tim very friendly they both understand what I'm going through right now Steve is very helpful of what I'm looking 4 he explained everything 2 me today Steve show me a car that can fit my budget got a tour of the service overall I'm 100% impressed I finally got a car/deal done today Steve was busy with our customers they have had Craig talk 2 me very nice person 2 talk 2 then talk 2 mark very nice as far as test driving/all the paper work it was quick/overall it's a very nice place 2 talk2 what they say they 100% there word on it highly recommend Derrys 2 any one today I had a blow tire there service department help me out took care of me explain 2 me y the tire was blown it's my 1st time doing business with them overall today they did a great job overall sales/service is great

Amy Gravett

Shout out to Wendy at deery brothers she is an amazing woman who helped me find exactly what I needed in a vehicle. She has an amazing personality and very patient with me. I highly recommend her if you are looking for a new vehicle. Also shout out to Keven in financing for taking time to explore all of my options.

Eddie

Quick could have done better with windows and tire pressure but pretty good

Louise Clark

BUYER BEWARE!! On 2/25/20 my husband and I drove 135 miles to Deery Brothers in W. Burlington to test drive a previously leased 2016 Highlander. My husband noticed that the tires were old, all mfd. in diff. years. He pointed this out to the salesman, Blake. He was very concerned with the drivers side front tire which was visibly older and looked as if the sidewall had been repeatedly scuffed against a curb. After the test drive, Blake showed us the service checklist, showing the service dept. had replaced the two rear tires because of significant inside wear on both. My husband noted to Blake that they had “replaced” the worn tires with used tires. My husband asked if the service dept. would have corrected the alignment problem that was obviously responsible for the uneven wear of the rear tires. Blake assured us that the service department would have realigned the rear wheels when they replaced the rear tires. He gave us the price quote for our trade. We asked that they make a price adjustment for the used condition of the tires since all 4 would need to be replaced much sooner than normally anticipated. . My husband repeatedly expressed concerns over the age of the tires to Blake and Tim, stating he would need to replace all four tires within a 1-2 year time period, due to their condition. He told them that new tires for that vehicle would most-likely cost us approx. $900.. With only a $400 credit for the tires, we did purchase the vehicle. While waiting, my husband went outside and checked the air pressure in all four tires. The driver side front tire measured 36 psi at that time. We had trouble with that very tire two days later. The low tire warning alert light came on while we were traveling 70 mph down the interstate. The tire, which had 36 PSI upon purchase, had dropped to 27 PSI, an obvious indication of an air leak. We inflated the tire to 40 PSI in order to get home. The very next morning, prior to the vehicle being driven, my husband checked air, and again found it had lost 13 lbs. just overnight! He inflated the tire to 37 PSI, and I immediately took it to a tire dealer to address the leak. After inspection, the service mgr. said the tire had previously been punctured thru-and-thru and had been patched (poorly); thus the source of the leak. We took picts. of the puncture from both sides. My husband is a retired state trooper and board certified crash reconstruction expert. He investigated hundreds of serious injury and fatality crashes for reconstruction purposes. Upon discovering the unsafely patched tire, he was FURIOUS that Deery Brothers sold this vehicle in this condition, especially after having expressed those concerns several times to Blake and Used Car Manager Heiniger. Patching a thru-and-thru punctured tire should only be used as a temporary measure until the tire can be immediately replaced with a NEW one. Not knowing the patch/repair condition of the other three USED tires put on the vehicle by Deery Brothers, 4 new tires were purchased 4 days after we bought the vehicle. The new tires were put on at a cost to us of $960.77. The vehicle was also found to be out of alignment, with several parts (camber kits) needing to be replaced in order to make the vehicle safe by aligning the wheels properly. This cost us an additional $181.00. So we were given a $400 allowance by Deery Brothers for something that cost us $1,141.77 to properly fix. Deery Brothers let this vehicle leave their dealership with a dangerous tire and wheels that were NOT aligned. Certainly negligent business practice. We emailed Deery Brothers with a detailed account of our experience after the poor tire patch was discovered. The next day we received a call from Used Car Manager Heininger. He was condescending to us on the phone and gave us no “relief”. He left us feeling like we were sh*t out of luck and that we that we were duped. That call was prior to the discovery of the wheel misalignment. It is clear that customer satisfaction is NOT a priority of Deery Brothers, especially for out of town customers. BUYER BEWARE!

Khalen Jones

I was thoroughly impressed with my sales and service experience at Deery Brothers of Dubuque! David Palton was transparent, patient, and understanding. Not once did I feel pressure nor anxiety which often come with a car buying experience. He was also very personable, which made it a fun experience for me and my family. David listened to all my questions, and worked for me. I was very satisfied with a fair trade and great price on the newer vehicle. Once purchased, I had a minor service issue that arose, and David responded to my phone call instantly; and not only that, got me in and taken care of right away! They took care of the service cost and were kind about it. David and Dan took excellent care of us and made it the best experience possible. I would recommend this dealership to anyone, any day!

Stan Janson

Oil change and tire rotation. Courteous employees and the clean my truck inside and out at no charge.