Renee Rutter
I have been so very upset with Deery Brothers. We paid over $20,000 for our vehicle and have paid over $10,000 for issues.
Response from owner
March 9, 2023
Other reviews
Bing Bong
They will tell you one thing and it will be another. Great vehicle but the customer service was god awful. The disrespect and lack of communication ruined what otherwise might have been a good experience. I’ve personally sold vehicles before and this is a sorry excuse for sales representatives. Do Not Recommend, find people with better manners and that are truthful!
michael hamma
Buyer beware, deery brothers will not stand behind their warranties, they go out of their way to screw customers, very poor customer service.
Amy Ramer
My husband and I purchased a 2017 Chrysler Pacifica from this dealership about a month ago for $15,000. During the test drive we mentioned feeling a slight miss, but we were reassured after the vehicle was connected to a diagnostic computer that everything checked out fine. Shortly after purchasing the vehicle, the check engine light came on and we learned the vehicle has a major engine issue consistent with a failing head gasket — a repair quoted to us at approximately $8,500. The vehicle was sold with a 3-month / 3,000-mile warranty, and we are still within both limits. However, we were never provided any written warranty documentation at the time of sale. We left the dealership with only two pieces of paperwork, neither of which included warranty terms. Despite requesting the warranty information multiple times, we still have not received it. After several conversations with staff and management, we felt dismissed and frustrated rather than supported. While partial assistance was discussed, we were ultimately left responsible for thousands of dollars on a vehicle we had just purchased and had already raised concerns about early on. We understand used vehicles can have issues, but clear communication, transparency, and providing customers with warranty information should be standard practice. We ultimately chose to have the vehicle repaired elsewhere for significantly less. We are sharing our experience so future buyers make sure they receive full warranty documentation before leaving the lot and fully understand what is — and is not — covered. We have talked to several people too there because they claim to call them to work things out but I have talked to several people there and nothing gets solved!
jerry cochenour
Very nice people to deal with! They treat you like a person! Great service! Very clean shop! Keep up the good work!