Jason McDonald
Ripoff fees and repair prices! These scammers charged me $160 to read a code as a diagnostic fee. Their repair estimate was $350 higher than two other repair shops in town and the Derry repair tech quoted me a higher price for one repair if I was not doing other unrelated service as well. Since google does not let me respond, I will add a reply here. Regarding your response that I “signed” for the diagnostic and misc fees you added, it’s a lie. I never signed for anything before the service because I dropped off the keys in the overnight box the night before. I didn’t fill out any repair paperwork because the drop box had no paperwork or even a pen, I had to write my info on a scrap piece of paper. I didn’t physically come in until picking up and paying for your rip off, unapproved fees…after I declined your ridiculously high repair costs. Even paying your almost $300 bill for just getting a $70 oil change done, I still came out ahead by GOING SOMEWHERE ELSE, so no…I don’t think anything you offer is a value, you are a dishonest and overpriced repair facility.
Response from owner
September 23, 2022
Other reviews
Shelby Sines
Love the staff there! Met with Anya and also communicated with Colton. Would highly recommend going to them! Very helpful!
Chris Apgar
The car runs great thank you. The brake pedal feels a little soft but the car stops. My key wasn’t in perfect condition but it didn’t fall apart in my hand when I start the car when I gave it to you.
Larry Flaherty
Quick and easy, no issues.
David Hazen
After recall issue was resolved left dealership and drove to my barber for hair cut. After haircut truck would sort of try to start. Called my mechanic and explained issue. He suggested that Deery mechanic had not tightened battery cable properly after reattached it. Borrowed pliers from barber and was able to tighten cable enough to start truck. I was talking with TIM HEINIGER when truck finally barely started. Drove home unattached battery cables, cleaned them and posts, reattached cables properly and securely. Truck starts perfectly now. Maybe a fluke issue but real PIA.. Good thing it wasn't my wife.