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Deery Brothers Inc.

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All reviews

999 verified reviews, 4.4★ average, sorted by most recent.

Showing 851900 of 999 reviews.

March 28, 2020

chris cox

Horrible experience with the financing, they failed to respond to calls and emails in a timely manner and lisd to me. I believe I was the victim of Bait and Switch and will be forwarding my documentation to the Iowa Attorney Generals office. BUYER BEWARE !

Response from owner

Chris, Did you purchase a vehicle from Deery Brothers of West Burlington on Gear Ave? We are not able to locate what you purchased from us? Please call our general manger, Terry Mertens, so he can investigate for you.

July 6, 2020

March 13, 2020

Ro James

We were very pleased with our recent experience purchasing our new vehicle. We met with Wendy Miller who are very knowledgeable and took a lot of time explaining all the features of our new car. I would highly recommend Deery Brothers

Response from owner

Thanks for the great review!

July 6, 2020

February 28, 2020

Dottie Halverson

Oil change and tire rotation fast with free car wash and interior vacuuming, all done cheerfully! Plus free coffees and hot chocolate, oranges and popcorn-donuts earlier. Great!!!!

Response from owner

Dottie Thank for your business and thanks for taking the time to leave a review!

July 6, 2020

February 27, 2020

T D

Shout out to Wendy at Deery brothers in new Burlington. As well as Tim and the rest of the staff who helped us. Very professional . I’m from Dayton Ohio and was searching for a certain vehicle. And you all had what I needed. My experience there made me comfortable and happy with my purchase. No matter where you live Deery brothers has a lot to give. One more thing, Toyota makes one tough vehicle. My purchase was a used Toyota. They offer many other brands.

Response from owner

Todd, We agree Wendy and Tim both do a great job! Thanks for your business!

July 6, 2020

February 24, 2020

Mitch Bishop

It was a great experience being my first time to this Nissan service center.

Response from owner

Mitch, Thanks for taking the time to leave a review. We look forward to helping in the future!

July 6, 2020

February 18, 2020

Jewel Schultz

Only because I cannot give them a zero. If you give a bad review for them, be prepared for them to call you at home to ask you to change your review, even after you explain the problem. I gave the review that I felt reflected my experience with them. Afterwards, I felt pressured to change my review and now my opinion is even lower of them. You might have a good experience though. If you see a car you like there, it may well be worth it.

Response from owner

Jewel, Thanks for taking the time to leave another review. I recall speaking with you after you left a review quite some time ago. I always like to reach out to folks that have a bad experience with us especially if they do not leave details of what their personal experience with our staff was like. If I recall correctly you mentioned you left your original review regarding a visit someone other than yourself had with one of our team members and you did not actually visit our store yourself. The ability for our customers to get a good reflection of how myself and our 80 team members conduct business is very important to us and our families as a poor review can influence whether or not a potential customer will make the decision to come visit us. My reputation and that of our team therefore is paramount. Sorry you felt I put pressure on you to change your review. I do recall you volunteered to remove your last review when we visited on the phone, I did not realize you did so because you felt I pressured you to do so. I would never and have never asked a customer to change or alter their reviews as I feel that is in poor taste. The entire Deery Team does hope you change your mind and decide to conduct business with us in the future so you can decide for yourself if we deserve a one-star rating. Please feel free to reach out to me personally if there is anything of which I can be of service. Respectfully, Terry Mertens General Manager

February 18, 2020

February 10, 2020

Aden Rehms

A big shout out to Wendy for managing my long distance purchase of a super low mileage cream puff of a car. I really appreciated her patience (and that of the dealership) as I worked to secure shipping arrangements. The vehicle is everything she represented it to be, and now I'm the proud owner of what has to be one of the lowest mileage examples in the country. Thanks Wendy! This is the second low mileage vehicle I have purchased from the Deery dealerships, and both experiences have been very satisfying.

Response from owner

Aden, Thanks for your business and great review! We agree Wendy does a great job! Enjoy your RAV4!

February 15, 2020

February 7, 2020

Jesse Stephens

worst experience ever the salesman wanted nothing to do with me wouldnt run numbers. would barely even talk to me I had to ask him multiple times to run numbers he wouldnt just said we cant make a deal anyways. salesman named blake

Response from owner

Jesse, Sorry you had a less than perfect visit. After visiting with Blake we agree we should have run the numbers for you regardless of whether it was out of the budget range you stated you wanted to be. Blake was trying to respect your budget and time, however, it should still be your choice if you want to spend more than you initially shared with us. Good luck in your car shopping.

February 15, 2020

January 28, 2020

Tamara Nunez

Blake was especially helpful and spent several weeks answering my questions and helping me make a decision. Steve was great helping us close the deal.

Response from owner

Tamara, Thanks for the kind review of your experience! We have passed your compliments to Blake and Steve!

January 28, 2020

January 27, 2020

Todd T

I am writing this review regarding Deery Brother and my sales consultant Blake Dichraff. I purchased a used Dodge Durango and everyone from my Internet consultant (Kristina) to Blake was wonderful to work with. I drove over 5 hours to this dealership because they had the exact vehicle I wanted in terms of color and options. The process to get the vehicle purchased and my vehicle traded in was very easy. When I arrived I was offered something to drink and whole process from test drive to leaving the dealership was only 30 minutes. I would gladly purchase another vehicle from them and highly recommend this dealership

Response from owner

Todd, Thanks for taking the time to leave a review of your experience! We have passed on your kind words to both Kristina and Blake! Enjoy your Durango and thanks again for your business!

January 28, 2020

January 4, 2020

Charlene Greuel

My husband and I was looking to trade for a Jeep Grand Cherokee - at Deery Brothers on Gear Ave in Burlington we was greeted by Wendy Miller. Wendy was very professional, persistent and worked with us for a couple weeks. She work with her staff on our wants. She assisted us when we made the decision to purchase a 2019 Jeep Grand Cherokee by having all paperwork, pre approved loan papers before we got there. It was easy to go in and everything was in order- easy purchase. Thank you Wendy for your excellent salesmanship and organization skills. We appreciate you.

Response from owner

Thanks for the great review and your business! Wendy does a great job for the team and we will pass on your kind words!

January 4, 2020

December 11, 2019

Colin Bailey

What an amazing place to come to!!! Excellent service straight forward. I recieved a call from Kris to come in for an appointment. I was able to sit down with Joel Salvador who had a great personality and was able to find what I was looking for. I was able to sit down and with a finance manager Mark who explained how the process will go. Unfortunately I got cold feet.. I highly recommend Deery Brothers for your next car purchase!!!

Response from owner

Thanks Colin!

February 15, 2020

November 30, 2019

Nicole Dudycha

Always friendly, prompt, and get the job done right!

Response from owner

Thanks for the great review!

December 6, 2019

November 24, 2019

Karen Parkins

My salesman was Art Kantz. He was awesome, well above a 10. He went out of his way to help me get the car I wanted. Highly recommend him to anyone looking for a fair deal.

Response from owner

Karen, Thanks for the great review! We are glad Art did a great job for you! Thanks for your business!

December 6, 2019

November 13, 2019

Melissa Keeley

I had locked my keys in the car and they made me a key I was in and out in less than 30 minutes thank you Deery brothers parts department

Response from owner

Melissa, Glad we go you back up and running quickly! Thanks for taking the time to share you experience with others!

November 18, 2019

November 10, 2019

Assguardian Stockholder

Had a heck of a long morning changing break pads that were far past needing to be swapped when i stripped all 4 lug nuts on my tire to start the whole process. After a ton of cussing and spending money on tools I'll probably only use a couple times i finally went to the deery service center where Ron Bennett the service manager gave me a helping hand. Goes to show that not all service centers are out to get every last cent and you shouldn't be afraid to ask for help from a professional, even if you want to do it yourself. You might be surprised. Thank you Ron for your help today

Response from owner

Jake, Thanks for taking the time to share your experience with others. Glad you are back up and running!

November 18, 2019

November 6, 2019

Jon Billups

Was thrilled with our experience here at Deery Brothers in West Burlington. Our salesman Craig Beck took him time to show us all the models we were interested in. He also covered the differences between cars. Was patient and answered all our questions. Once we decided which vehicle we wanted the whole process went amazingly quick. We didn't have to talk to 15 people!! Lol.. cannot say enough good things about our experience here

Response from owner

Jon, Thanks for your business! We appreciate you taking the time to share your experience! Enjoy your new ride!

November 18, 2019

November 1, 2019

Gina Castillo

Don't buy a used car here. They use the warranty and inspection to make it appear as if they are doing you a good service. I bought my car here... they just don't add to the inspection anything that's wrong that they don't want to take care of.

Response from owner

Gina sorry to hear you are experiencing issues with your Highlander. Although our technicians do their very best to find any issues a vehicle has during their inspections. It is not always possible to catch everything as some issues may not show up or even exist at the time of the inspection. This is especially true on a 14 year old vehicle with over 166,000 miles on it like the one you purchased. In order for us to offer budget friendly cars such as the one you purchase we offer them "As-Is" We do encourage customers to have their own mechanic inspect a vehicle before making a purchase if they do not feel comfortable with our inspection or with the idea of purchasing a vehicle that would not qualify for any type of extended service agreement. We certainly hope you do not experience any more issues with your Highlander in the future.

November 1, 2019

October 21, 2019

Malissa Smith

I never feel like I'm a valued customer when I go there. It always seems like everything is rushed or I'm being pushed to the side. I was explained one thing when I purchased my vehicle but when I come time to service it there's another story. No matter how early I come in for service there's always a excuse on why they can't get me in. They always tell me that I have to make a appointment or come back at a later time. I just stop wasting my time. Today I called in to find out that I had a maintenance warranty and all the time they have been charging me when I was going there. I wouldn't recommend them to Anyone.👎

Response from owner

Malissa, Sorry you have not had a great experience with us. Although a reservation is not required to have service work performed we recommend setting a reservation as this ensures we are able to service your vehicle in a timely manner. Sorry we did not keep you notified that you had a car care plan. We are happy to reimburse you for any services you had performed that are covered under your maintenance plan. Just reach out to Terry Mertens, our general manager. Have a great day!

February 15, 2020

October 20, 2019

jim hill

Typical car dealership trying to sell you anything, no matter what shape it is in for more than it's worth

Response from owner

Jim, We try our best to watch the market on vehicle pricing. In fact you will find most of our pre-owned vehicle prices fall below the market. Check out CarGurus.com and see how our pricing rates compared to others.

November 18, 2019

September 28, 2019

Michael Waack

Gotten over 6 vehicles and all were great.

Response from owner

Michael, Thanks for a great review! More importantly thanks for being such a loyal customer!

October 15, 2019

September 1, 2019

missy wiggins

I had a really good experience at deery brothers especially with my sales brianne Sartaines. I recommend her to anyone

Response from owner

Missy, Glad you had a great experience! Perhaps you intended to post a five star rating and not a one star rating? We would appreciate an edit!

October 15, 2019

September 1, 2019

Brian Struck

Awesome 👍 our sales person Bri was great!

Response from owner

Thanks for taking the time to post a review! Glad you had a great experience!

October 15, 2019

September 1, 2019

Amber Shafer

Bri is amazing just ask for her!

Response from owner

We agree Brianne does a great job! Thanks for the great review!

October 15, 2019

August 31, 2019

Celsey Conger

Just purchased my Equinox and Steve Doneld made the experience excellent!!

Response from owner

Thanks for your business and great review! Enjoy your Equinox!

August 31, 2019

August 27, 2019

Melissa Hobbs

Steve Donald did an excellent job of listening and offering available options. We purchased a 2019 Rav4 XLE Premium and will be repeat customers. Thanks much Steve!

Response from owner

Thanks for the great rating!

October 15, 2019

August 14, 2019

James Johnson

Good selection of cars, Joel Salvador is always helpful in finding the right car to fit your needs! I hate talking to car dealers who pretend to know cars, but this guy knows what he's talking about. 😁👍 I do wish they'd keep a GT-R around to gawk at, though.

Response from owner

Thanks for the great review!

August 15, 2019

August 11, 2019

Forrest Abernathy

Thomas Wentworth is an outstanding guy, know personally. If I get up that way to buy a car, I'll deal with Thomad only

Response from owner

Great to hear, Forrest! Thanks for the awesome review!

August 15, 2019

August 11, 2019

Greg Garrett

Thomas Wentworth will get you in the right vehicle for all your needs.

Response from owner

Greg, Thanks for taking the time to leave a great review!

August 15, 2019

August 10, 2019

Shawna Stone

I would highly recommend Deery Brothers! An excellent selection of quality vehicles to choose from and be sure to ask for Thomas Wentworth! He works hard to find just the right fit for his customers. His knowledge and expertise in the business will get you into the right vehicle for the right price!

Response from owner

Shawna, Thanks for the great review!

August 15, 2019

August 10, 2019

Matthew Earhart

Wendy was amazing! I didn’t think any car would be within my price range and she got me in a 2017 that’s lower than my price range! #savings #wendyforthewin

Response from owner

Matthew, We are glad to hear Wendy went above and beyond your expectations!

August 15, 2019

August 10, 2019

Kara Wickert

If you are looking to purchase a vehicle, Thomas Wentworth is your guy!

Response from owner

Kara, Thanks a bunch for the great review!

August 15, 2019

August 9, 2019

Amy Jo frederick

Thomas Wentworth won't steer you wrong! Good man, will meet your needs!

Response from owner

Amy, Thomas does do a good job! Thanks for letting other know!

August 15, 2019

August 7, 2019

sherry Meeks

Great place to go car shopping! Be sure to ask for Thomas Wentworth...nicest, kindest, down to earth salesman I know!

Response from owner

Sherry, Thanks for the great review!

August 15, 2019

August 6, 2019

Dana Hendrickson

Stopped in Deery Brothers actually by accident and met Steve Donald. So glad we did! Looking for an extra car, he made the experience effortlessly. He was very friendly and attentive to what we were looking for. We never felt pressured. I highly recommend talking to Steve Donald with any and all car questions. We will definitely go back to Deery Brothers in the future.

Response from owner

Dana, Thanks for taking the time to share your experience! Steve does a great job for our customers. We appreciate your business!

August 6, 2019

August 6, 2019

Carl Wentworth

Great place to get a quality car, Thomas Wentworth is one hell of a guy and salesman. Not only give me the best deal on a car. He also gave me one of the greatest experiences I've had on a lot. His mannerisms and his customer etiquette along side his sense of humor and ruggedly good looks. He actually knows what kind of person you are before you leave the lot. He has a way to make you feel like a family member. Deery brothers is #1 in my book and Thomas Wentworth is salesman of the year, every year. Thank you Deery Brothers, and thank you Thomas Wentworth I will be a returning customer!

Response from owner

Carl, Thanks for the great review!

August 6, 2019

August 6, 2019

Gregg Phillips

Very pleased with Deery Brothers Art Krantz Was the sales Consultant I worked with We had a couple of hiccups that he stayed on top of And made sure I was happy when I left,,Also very pleased with the service department,,,Ill be doing business with them again

Response from owner

Gregg, Thanks for the great review! We appreciate your business!

August 15, 2019

August 6, 2019

Daniel Spurgeon

A gentleman by the name of Thomas Wentworth helped me select a vehicle that was perfect for my needs and still fit within my budget.

Response from owner

Daniel, Thanks for the great review!

August 6, 2019

August 6, 2019

Tamara Ramsey

If Thomas Wentworth is your salesman, then you will have a great experience!

Response from owner

Thanks for taking the time to leave a review, Tamara!

August 6, 2019

August 6, 2019

Jamie Gonzalez

Great place to buy a vehicle! Thomas Wentworth is such a nice guy!

Response from owner

Jamie, Thanks for the great review!

August 6, 2019

August 6, 2019

Michael Moore

Salesman Thomas Wentworth will go the extra mile to make sure you find the vehicle that works for you and your family.

Response from owner

Michael, Thanks for taking the time to share your experience!

August 6, 2019

August 6, 2019

Jimmye Kraus

A lot of nice selections at great prices. Be sure to ask for Thomas when stopping by.

Response from owner

Jimmye, Thanks for the great review!

August 15, 2019

August 6, 2019

Monica Gugeler

Thomas Wentworth is one of the most understanding salesmen. Thank you Thomas 😊

Response from owner

Monica, Thanks for the great review!

August 6, 2019

August 6, 2019

Elisabeth Blake

Great place to buy a vehicle.Thomas Wentworth is a great guy!!!!

Response from owner

Elisabeth, Thanks for the great review!

August 6, 2019

August 6, 2019

Sarah Krouse

Salesmen are very nice especially Thomas Wentworth

Response from owner

Sarah, Thanks for the great review!

August 6, 2019

August 6, 2019

Tanner Waterhouse

Bri has the best service. All around

Response from owner

Tanner, Thanks for the great review!

August 6, 2019

August 5, 2019

Jill Day

Just bought a 2018 GMC Terrain and we love it! Thank u Art Krantz for helping r family! Shoutout to Joel Salvador for all of his assistance as well!

Response from owner

Jill, Thanks for the great review!

August 6, 2019

August 4, 2019

Hannah Williams

A great place to buy a car! If you are in the process of looking for one right now, be sure to request Joel Salvador as your salesman. He will take good care of you and help you to find the car of your dreams. Highly recommend!

Response from owner

Hannah, Thanks for the great review!

August 6, 2019

August 3, 2019

Anna McCane

Deery brothers has a fantastic atmosphere and great customer service. Joel Salvador helped me find a vehicle within my budget. His product knowledge was especially helpful because I was a first time buyer. I would recomend Joel from Deery Brothers to anyone! Overall it was a fantastic experince!

Response from owner

Anna, Thanks for the great review!

August 6, 2019

August 3, 2019

Skirik Tyler

Brianne Sartain was amazing. She was very helpful and knowledgeable. She had an answer for all my questions and made the car buying process seem easier than ever. I will definitely be purchasing my vehicle from her.

Response from owner

Skirik, Thanks for the great review!

August 6, 2019