Sue Middlekoop
We were looking for a Cadillac XT5. They had several to choose from. No other dealer we looked at on the internet had the amount of vehicles Deery had. I talked to Steve Donald. Made an appointment to look and purchase. Steve and everyone else that helped us there was very thorough and explained everything. Before leaving my phone, radio system and Onstar were set up and ready to use. Steve comes highly recommended . We’ll be back for future purchases. Not only did we buy an amazing vehicle, we also gained a friend.
Response from owner
January 13, 2022
Other reviews
Kent Hagans
Bought a 04 ford f250 super duty a month ago and nothing but problems since I pulled it off the lot, birds nest in the air filter, blows black smoke at times and white other times, started not wanting to idle now sits in my driveway won’t start. Not happy with the purchase at all, I bought a 10k piece of junk, I understand it’s “as is “ but shouldn’t have that kind of issues after only a month.
Dawn Clayburn
Preston was amazing by listening to what I wanted in a vehicle. He suggested a SUV that I would never have thought of. I love it.
Melissa Bliesener
UPDATE: I would like to update this to say that the Service manager reached out to me and apologized for the way I was treated and sent a gift card to cover my next oil change & tire rotation for free. Of course, it's yet to be seen if I can actually make the appointment! ;) Thank you Deery of WB! If I could leave 0 stars I would!! We purchased our 2021 Equinox at Deery and had a GREAT experience with Craig(he went above & beyond!!). This review is for the "Service" department! I attempted to make an appointment for an oil change online. Apparently though, the online appointment maker doesn't work. I showed up for my appointment and there was no record of it being made. So while I was there, I made a new appointment, face to face, with the man in the service bay. I never got a confirmation, so the day of the appointment, I called to confirm (messages get crossed, maybe I missed it). The woman who answered treated me like I was five!! I asked to confirm, she said she didn't see anything for that time. Then she asked if I had made it online and that if so it isn't working. No, I made it face to face. She proceeded to tell me again that if I had made it online it wasn't working. I said, again, No, I made it face to face. She kept repeating the online speech. I stopped her and told her that I had tried making the original appointment online but learned the hard way that it didn't work so I made a new appointment face to face with the man in the service bay. She went into the same "our online appointment maker doesn't work" schpeel. After about the fifth time hearing the same thing, and not getting anywhere, I told her nevermind I would take it somewhere else(and I did, and guess what, I made the appointment ONLINE). She was rude, and didn't listen when I tried to explain my frustration.
Richard Housman
One of the least stressful and most pleasant experiences I’ve had acquiring a new vehicle. Many thanks to Steve Donald and the Deery staff. I look forward to continuing the journey with you!