Topic
Service Department Experience
90.1% positiveAcross 999 reviews of Deery Brothers Inc. in West Burlington, IA, service department experience appears in 182 reviews (90.1% positive), from 2011-08-26 through 2026-05-28.
Key findings
Service Department Experience mentioned in 182 of 999 reviews (18.2%)
91.2% of Service Department Experience reviews are 4 or 5 stars
Average rating in Service Department Experience reviews: 4.6★
Aspects most discussed in these reviews
Professionalism & Conduct
66%121 mentionsCourtesy & Friendliness
39%71 mentionsCommunication & Updates
25%46 mentionsProblem Resolution & Effectiveness
22%40 mentionsPunctuality & On-Time Service
20%37 mentionsTechnical Knowledge & Expertise
16%29 mentions
Reviews mentioning service department experience
Scott Kolp
Service department is always on top of it. Very easy to deal with. Would recommend to anyone! Amanda is a rockstar!
Response from owner
December 30, 2025
Lora Conrad
The service department at Deery Brothers is professional, prompt and efficient. They are careful to explain any recommendations or problems so you can authorize or decline the service.
Response from owner
May 22, 2026
Marty Mogk
Jake took the time to review my vehicle’s service history and recommend appropriate needs. Detail shop did an amazing job of cleaning my vehicle as always.
Response from owner
April 30, 2025
Marlen Blanco
I recently brought my car in for service and received a message recommending several additional services that my vehicle did not actually need. When I got back into my car, I noticed that everything from my glove compartment had been left scattered, most likely after checking the cabin air filter. Nothing was placed back the way it was. Additionally, the floor mat was thrown into the trunk on top of my gym bag and other belongings I had there. I have serviced my vehicles at other Toyota locations before, and they usually leave the car organized and as they found it. Unfortunately, this time the experience was not good. It’s disappointing, especially since this is the only Toyota location close to me. I simply wanted to share this feedback so that future customers receive better care and attention to their vehicles.
Response from owner
March 6, 2026
John Disselhorst
Timely, pleasant & complete.
Response from owner
August 13, 2025
Paul Jespersen
After having my van for almost 5 weeks to replace a transmission, we got the van back with three brand new problems. A hole in the exhaust system, a metal scraping sound coming from the front wheel, and broken air conditioning. The service department tried their best to make things right, but we still have to take the car to another mechanic to get these problems fixed. I’m not sure who test drives cars after their services is done, but in my opinion, they are incompetent. I will never go back. UPDATE 3/2026 - Just had my van repaired at my regular mechanic due to a cracked flywheel. Turns out that the Deery techs who installed my new transmission did not install both of the dowels that align the engine with the transmission. Needless to say that this repair was very expensive since the engine and transmission had to be removed and reinstalled. I'm just glad my mechanic found, and documented the problem before a catastrophic failure occurred. Now the van runs like new, but this should never have happened. I've been encouraged to begin legal proceedings. We'll see about that.
Response from owner
September 13, 2024
Kollin Alfred
Excellent work and service.
Response from owner
March 4, 2026
jeff eggar
Excellent service and good pricing
Response from owner
February 28, 2026
Tina Kelly
Amanda was wonderful very pleasant and kept me informed during the process!
Response from owner
November 26, 2024
Kalie Wixom
Love there service department! They’re always willing to get you right. They’re very understanding people, and I prefer them all day long! Their customer service is 10/10 beyond professional. I appreciate them for solving my car problems, and having my car back in no time.
Response from owner
February 27, 2026
Jared Dace
Great place that always gets the job done well. All around great dealer/shop
Response from owner
February 15, 2025
Jeff Poulter
Timely and quality service
Response from owner
November 6, 2024
mike gabeline
Jake and service took good care of me got me up and going very happy
Response from owner
April 25, 2025
Scott Goben
Very good service. Had some recommendations for service needed . I used to service my own vehicles, I wish there was some explanation as to why it is needed.
Response from owner
September 27, 2025
Kathleen Steel
What a great service department. Pleasant informative. I just really had a great experience. I encourage people in the tri-state area with Nissans. If you’re not happy with your service department, check these people out. And Jake, thank you for touching base with me multiple times to let me know where we were in the process
Response from owner
February 8, 2026
Tim Eggleston
Just an awful place to get your car fixed. Customer service is the worst. Edit: My car was serviced there. When I bought my car at Deery, there was a slow leak in the tires, which I was told would be fixed for free. I scheduled an appointment to have it worked on, but when I got there, the service manager said I would have to pay for it. Which I refused to do. So I waited for 3 hours on a Saturday afternoon for someone to tell this guy this was agreed upon as a condition of buying my car. Of course then it was too late to fix it, so I had to reschedule another appointment for the next Saturday. Edit 2: It was definitely Deery West Burlington. This occurred in January 2017. Also, while I was waiting in line, several people ahead of me brought their car in for warranty work, only to be denied because of some technicality. Except for one guy, who was told that they just weren't going to honor his warranty. It seemed like the only job of the service manager was to deny people legitimate warranty service. And he seemed to enjoy it.
Response from owner
August 15, 2019
Ken Morgan
Very happy with the quality of expertise and the promptness of completion.
Response from owner
January 30, 2026
Michele Balbort
We have bought our cars at Derry Brothers for 20 years. The pricing is fair, the people are excellent in what they do and the service is excellent!
Response from owner
November 12, 2024
Jean Megorden
I felt well taken care of, especially by the service manager. Also appreciated the short time it took for them to do so much.
Response from owner
January 18, 2026
Rich Hollerauer
Deery was quick to get my vehicle in for service, yet took the time while there to handle any needs.
Response from owner
January 16, 2026
Jesse Kadlec
I bought my car from this dealership several years ago. I bought it as-is as a older used car, so I expected some issues. At first, I was really pissed because within the first year, the power steering pump died AMD the brake lines completely snapped. The brake lines should've been found on the initial inspection. Since then, they've replaced the power steering pump for FREE (well worth the engine protection package) because I get an additive during the oil changes. I do have to drive an hour for each oil change, but I would happily continue doing that for the life of this car if it means the moving parts have an extended warranty. The additive is like $12. To add on to the service departments Stellar warranty option, they get me in and out within an hour which I appreciate. They also do a full inspection and give you the results/ explain things before your oil change is even complete. They suggest recommended fixes but I've literally never felt pressured to get a single thing done on my car, including some things that were pretty urgent. They do not void the warranty if you get work done elsewhere because I'm extremely picky about who works on my vehicle.. the service is expensive so do keep that in mind but the quality of work I think makes up for it. If I had to get another car, I do think I would choose this place again. I'm not sure how thorough their inspections really are with used cars given the condition of mine when I received it, but it was still worth it for me in the end. Finding my car was like a unicorn and Deery Brothers West Burlington was willing to help me get it with insurance money.
Response from owner
January 10, 2026
Evelyn Kane
Great service! Amanda is super!
Response from owner
January 6, 2026
Steve Crain
Very good service, no issues
Response from owner
December 21, 2024
Miss Susan's House Susan Haynes-Diener
Service this morning was very good and timely. The car wash was broke, however, they gave me a coupon to return to get that done so it was much appreciated.
Response from owner
December 30, 2025
Jim Sudbeck
Very good service people. They were easy to work with.
Response from owner
January 8, 2025
Linda Disburg
Friendly was 1/2 hour but got me in right away.
Response from owner
December 25, 2025
kelsey finken
Very friendly staff and quick service! I appreciated the communication and transparency with what needed to be done and the cost!
Response from owner
August 17, 2022
cableguy 71
Excellent service.. My RAV4 (which I drove to Hills Iowa today) ran and drove like new again.
Response from owner
December 12, 2025
William Wyatt
Great people, great work.
Response from owner
December 12, 2025
Randy Pennington
Very friendly had my car serviced in around 45 minutes
Response from owner
January 13, 2022
Tammy Gillette
They told me I needed some additional things and the pricing was reasonable.
Response from owner
December 5, 2024
Daisy morris
They did an amazing job removing a dent from my vehicle. Everything was very well organized.
Response from owner
November 16, 2024
Terri Scherer
Employees are courteous and helpful. I appreciated that they explained what my car needed done and finished the work in a timely manner.
Response from owner
May 6, 2024
Pam Moore
Very friendly,quick and courteous service.
Response from owner
June 19, 2024
Nikki W
They were courteous and nice to us. They did a great job on my vehicles service appointment and were fast.
Response from owner
May 30, 2024
Teresa Larson
Very friendly sales people and especially the woman that sold me my car Wendy Miller. Service department also very efficient. Great experience everytime I'm there!
Response from owner
November 19, 2025
Sharon Purdum
Fast and courteous service.
Response from owner
November 17, 2025
JULIE BERGEN
I can say that my service was fast, efficient, informative, and enthusiastic! There were no surprises and only polite and personable people throughout the whole dealership to treat me like royalty! I will definitely be a loyal customer! Thank you very much.
Response from owner
November 14, 2025
Mindy Johnson
Great prompt scheduling and service
Response from owner
November 7, 2025
Kathie Grimm
Professional service.
Response from owner
November 7, 2025
Jon Schmidgall
Jim Smith was very helpful in the service department and Deery Brothers did a nice job servicing my car. I was well satisfied.
Response from owner
April 25, 2024
Tami Mavrakis
I had a very positive experience. Everyone was helpful and service went right on time and quickly.
Response from owner
March 18, 2025
Deb Perrott
Very courteous!! My vehicle was done in the time they said. Very satisfied
Response from owner
May 1, 2024
kimberly pyle
I had a 10:30 appt, I got right in, was told about an hour for an oil change and tire rotation, they were spot on. Prompt, friendly & accommodating.
Response from owner
October 8, 2025
Janis Davis
This trip to Deery Brothers was for a recall repair. It took forever to get the part but once it got here they were very good about getting the job done quickly. They were very professional and nice.
Response from owner
July 4, 2025
Alexis T
First time at Deery Brothers for my Mazda servicing. There was an issue going on with my car and Jim was so helpful as well as everyone who worked on my car. He went above and beyond for me! Previous mechanic shops have been dishonest and difficult to work with. Definitely will be back for maintenance.
Response from owner
September 27, 2025
Pamela Nesbitt
I was very pleased with your work!! Thank you so much
Response from owner
May 21, 2024
Z G
Service there is terrible! Can’t never get ahold of anyone. Plus when we got our vehicle back it had sticky stuff all over console and dirt. Also when they took stuff apart it was put back right. Smelled like fish inside! They can never just get you right in, they need more technicians!
Response from owner
September 18, 2025
Dawn Taylor
Very good, honest & nice! Through and clean
Response from owner
December 12, 2024
Sue Ferrell
Quick, professional, and friendly
Response from owner
March 7, 2025
Tim Heiniger
Thanks for the great service!! Always fast and friendly!! Thanks Jake and Justin!
Response from owner
June 23, 2025
Monte Jo Clark
Stranded after hours while traveling through. Had our vehicle towed to Deery Bros and experienced top notch service! Huge shout out to Brad for juggling things in the service department and squeezing us into a full schedule, and to Jake for working tirelessly ALL DAY to get us up and running and back on the road! Five stars is not a high enough rating!!!
Response from owner
August 27, 2025
Tammy Sierra
The service department was great, very informative and work well done. My technician was awesome! Thanks Jim . My warranty through Deery covered everything. The only issue I had was with the shipping of the parts needed. My vehicle was there 1 month
Response from owner
August 16, 2025
Shlhbsn
Excellent service!! Everyone was really nice that we spoke to. They went above and beyond. It took about 3 months to get the service done but it wasn't imperative. I wanted to give the service advisor a review but I couldn't find the site. Very pleased with everything though.
Response from owner
August 17, 2025
Michael Hine
First time back ina while and Jim did a great job explaining everything. I know we all hate dealership service but was better experience than expected.
Response from owner
August 16, 2025
Sandy Isaacs
Great efficient service every time!
Response from owner
August 15, 2025
Jenell Schaeffer
Fast, informative, & experienced. Clean, coffee! & fun!
Response from owner
July 9, 2024
marda smith
Very good service. Friendly
Response from owner
July 25, 2025
Lonni Bromley
I brought my car in for a minor recall repair last week. The service received was prompt and thorough. Thank you!
Response from owner
July 24, 2025
Derrick Taylor
Great service great people great inventory
Response from owner
July 23, 2025
Jon Heyland
Was very impressed with the quality and professionalism of the service department
Response from owner
July 22, 2025
Lisa Burr
Jim was very kind and informed us of the service and recall being done in our vehicle. He asked if we were waiting and told us the approximate time to do the work. We appreciated his professional manner!
Response from owner
July 16, 2025
William Sullivan
Always great service
Response from owner
July 12, 2025
Egzon Streli
Our experience with Jim from Deery Brothers in Burlington Iowa was outstanding, thanks to his exceptional customer service. I will highly recommend Jim and Deery Brothers to anyone requiring vehicle servicing or sales, and I appreciate the wonderful experience they provided. Thank you very much!
Response from owner
July 10, 2025
Jeff Lee
fast and friendly service team - great communication.
Response from owner
January 23, 2025
Jeff Hoftender
Great fast friendly service.
Response from owner
September 11, 2023
Ivan Swearingen
The service advisor Jim did a awesome job. I would recommend him to my friends and family
Response from owner
January 3, 2025
Jason Farmer
Great service. Quick!
Response from owner
June 2, 2024
Tami Ungerman
Visiting Deery Bro. Was a good experience. They were helpful and complete. The service representative was a bit disorganized. He was way off in the completion time by 20 minutes. I had to ask him to explain my charges. Otherwise he was super busy but did a great job.
Response from owner
June 29, 2025
Bryan Bross
Great service and attention to detail on service.
Response from owner
March 15, 2018
John Erbland
Good service. Friendly personal. Thanks.
Response from owner
June 28, 2025
Diane Sayre
Great service and nice clean area to wait in.
Response from owner
January 3, 2020
Judy Wright
Professional Busy Taking care of customers, being precise as to what is being done with your vehicle
Response from owner
June 1, 2024
Joyce Davis
Exceptional service. Easy to work with.
Response from owner
May 24, 2024
Mark Akana
Overall experience was terrific! Staff were friendly and the service was quick and excellent. During my visit I also had questions about my vehicle and it was evident how knowledgeable the staff were.
Response from owner
June 20, 2025
Rebecca Nichols
This dealership is actually horrible in their maintenance department. We bought a vehicle from a partner location and had to take it to this location within 24hrs of getting it. Was told they fixed the vehicle and they did not. Returned giving them 2 more chances as the same thing happened each time we picked up the vehicle. Actually had to end up driving the vehicle back to its original location as the vehicle was never fixed and returned the vehicle. I would never buy from any of their Locations again. Absolutely horrible
Response from owner
June 6, 2025
Donna Overlin
Took my Sentra in for a recall service. Experience perfect. Job was completed in time they quoted. Staff always so helpful and pleasant.
Response from owner
June 5, 2025
Kurt Wooldridge
Service went well and very happy with it. They did a VERY thorough job. A+++
Response from owner
June 9, 2024
Stephan Ackerman
It was a great experience. I was it would free and ended up getting charged
Response from owner
October 13, 2024
Stacy Heckenberg
Fast, kind, and they explained everything they did on my car.
Response from owner
April 23, 2024
Donna Olson
Jake was so patient with me I was so upset as I was trying to get ready to leave for AZ. Thank you for having a great service department.
Response from owner
May 15, 2025
Scott Swanson
Staff was polite, attentive, and got right to work. Completed in a timely manner.
Response from owner
December 3, 2024
Jeoffrey Coleman
Best service visit ever!
Mandy Wilkerson
My car wasn’t even due to be worked on till next week, but they got me in a whole week early and got me driving back on the road. Jim is incredible to work with.
Response from owner
April 25, 2025
Connee Stevens
Everyone was super nice and they tried very hard to find out what was wrong with my car. And they did! Jessica ( I hope that's her name) was so very pleasant! A good experience for someone who is pretty dumb about this stuff. I like this format instead of sending a questionnaire asking for all good answers. ( which I just throw away)
Response from owner
October 24, 2024
Darrell Bachtell
Great experience. Informed of any problems and how to correct them. Also how long for repair parts to arrive. Everyone very helpful and informative
Response from owner
January 13, 2022
David Ure
Working with Amanda is always a pleasure. I do think their in-progress notifications app needs some work. This is the second I've not been able to reply to it and have had to seek out Amanda. She took care of things very quickly, but the online problems I've had are perplexing.
Response from owner
September 11, 2023
Ron Meierotto
Excellent service friendly staff
Response from owner
April 6, 2025
Don Lindholm
I am satisfied. The technician was very pleasant and the work was promptly done…and I enjoyed the popcorn and hot chocolate!😁
Response from owner
January 21, 2025
jerry cochenour
Very nice people to deal with! They treat you like a person! Great service! Very clean shop! Keep up the good work!
Response from owner
December 19, 2024
Mitchell Taylor
Deery Brothers is always responsive to our service needs. I’d recommend them to anybody in their service area areas
Response from owner
March 27, 2025
Charlie Thie
Service was performed on time, staff was very courteous and professional
Response from owner
January 21, 2025
Mr. Uplifter
Very good service
John Graham
The power seat in my Toyota Avalon was not working properly. I made an appointment to have it fixed. The service department was ready when I arrived. They fixed the problem for no charge.
Response from owner
July 30, 2024
Patty G
I thought every thing went fine so far! It looks like a good job and I really appreciate that very much! Thank you for doing a good job! I will let everyone know you did an excellent job! Thanks!!!
Response from owner
March 14, 2025
Kathrine Yerhart
Quick friendly service.
Response from owner
March 10, 2025
Dakota Blodgett
Jake and Brandon in sales were phenomenal to work with when I was in a time crunch to find a new car after totaling mine. The service team has been very helpful while dealing with a transmission issue. I feel like they have gone above and beyond for me during this very frustrating process. However, their finance person that I dealt with was very rude and condescending. He would be the the only thing deterring me from returning.
Response from owner
March 5, 2025
Lynne Draper
Easy to get an appointment, the staff is friendly and helpful. The lounge is comfortable. I feel that my vehicle is in safe hands.
Response from owner
March 4, 2025
Kylie Hayes
Great service, good people.
Response from owner
July 22, 2024
Steve Coffin
Awesome service and just outstanding service!
Response from owner
July 3, 2024
Sherie Saylor
The service was excellent. Clint is so awesome at his job!!
Response from owner
February 15, 2025
Jeff Higbie
Deery Brothers service department is easy, quick and friendly. They go above and beyond in taking care of their customers
Response from owner
February 12, 2025
colleen lens
I was very pleased with the vehicle service. I don’t like the tv in the waiting area, as no one I asked 6 people) knew how to change channels!
Response from owner
January 10, 2025
Aimee Enfield
The service department manager for Mazda was great! Very friendly and nice. The service and recall work was quicker than I expected which was great! The guest lounge is very clean and accommodating. The checkout gal was super kind and sweet too! Overall great service.
Response from owner
May 17, 2024
Mike Watson
Amanda was awesome and the Techs did a great job for me. Thanks!
Response from owner
January 28, 2025
Chris West
Amanda in the service department does a fantastic job communicating from the moment I drop my vehicle off till the time I pick it up! She is courteous and professional! Thank you!
Response from owner
January 25, 2025
Leanne Babington
Did what was needed and in a timely manner. Jim did a great job. Only thing was didn't get my car washed and no paper to get it done later. If 5 is the best I'm giving a five.
Response from owner
January 22, 2025
Rhonda Howard
Excellent service from the moment I got there. Always treated very well, they make me feel like a VIP, I bought a new car a year ago as I appreciate the quality service and continued to have my car serviced there.
Response from owner
January 13, 2022
Joyce Taylor
Good communication and everything was done in a timely manner
Response from owner
January 10, 2025
R D
Derry Brothers provides great service on my vehicles. The staff is knowledgeable and the mechanics have always done an amazing job.
Response from owner
January 9, 2025
Ron Frink
Service has always been thorough and fast. Much appreciated!
Response from owner
May 22, 2024
Billie Miller
They were very professional and did an amazing job. I bought four brand new tires and they did transmission fluid and filter change.
Response from owner
July 11, 2024
Jay Roberts
I had my CVT transmission oil changed and the experience was very professional.
Response from owner
January 3, 2025
Angelo Rivera
Great work/service .. keep it goin💪🏽💪🏽🗣️
Response from owner
December 19, 2024
Galyn Gohlmann
They’re all friendly, knowledgeable and very professional. I trust there expertise and workmanship
Response from owner
December 10, 2024
Mario Mendez
Friendly service and comfortable waiting area and they kept me informed of the situation.
Response from owner
September 18, 2024
Chris O'Keefe
Service advisor very professionally handled my issue and kept me informed throughout the process. Vehicle repair was completed earlier than promised. I was very satisfied with my overall experience.
Response from owner
December 4, 2024
Erica Lambert
Fast/reliable service
Response from owner
April 29, 2024
James McDowell
Jim was very helpful in providing service for my vehicle. The team completed the work ahead of schedule.
Response from owner
November 26, 2024
Pauline Phillips-Gill
I was slightly disappointed because on my previous visit I had asked a question and I was told they would get back to me but no one did. I reminded them I never received an answer they said sorry it was denied by Toyota. Except I had bought the interior package and she said no you bought the exterior then went back and said yes you did get the interior package. Just was disappointed as I was there for 2 1/2 hours. Was told I need a new interior air filter, which I bought. The paper I was given stated all these items that should be done totally 700. But none of this was discussed and why wouldn’t it be covered?
Response from owner
July 16, 2024
Judith Shotwell
When I buy a car is not just price but service as well. This is my 2nd Nissan Rogue from Derry. The service department is great to work with. If decide to buy another car it will be from Derry because of the service department
Response from owner
November 22, 2024
Paula Mower
Deery makes it easy to keep your car serviced and running smooth. Thanks to all who worked on my car:)
Response from owner
August 27, 2024
Terry Keith
I didn't like the way that my GPS on my Truck was changed when I complained to the service writer he sent me up front to find my salesman who was off that day the other salesman that I talked to did come out to the truck and reprogram the radio. The service technician should have returned my truck to me with everything set up as it was when I brought it in.
Response from owner
November 6, 2024
Brian Richard
There service and sales department are awesome
Response from owner
August 23, 2024
Corey Stephens
Oil change and tire rotation was fast. I was in and out within 45 minutes. No pressure to get extra services that weren't needed at this time. The Service person was very polite and courteous.
Response from owner
September 11, 2023
todd randall
Amanda did a very good job as always
Response from owner
October 28, 2024
Erin Mautino
The staff is kind and super helpful. They do their work efficiently and well
Response from owner
October 25, 2024
Chad Palmer
Amanda is a service Goddess! She knows how to treat customers and makes me want to not only come back, but recommend others ask for her. Great job Amanda!
Response from owner
October 22, 2024
Timothy Monson
Excellent service, done well, easy to schedule, would buy/have service with this company again
Response from owner
August 21, 2024
Aftab sharif
great experience, very welcoming staff and very efficient. They even called me next day as my carbon filter was due for change and got it changed. Very impressed and highly recommend them.
Response from owner
September 5, 2024
Timothy Gray
Do the best job ever and care about your vehicle as much as they care about you they always do the best for me thank you Deery Brothers
Response from owner
August 21, 2024
Connie Meller
The service guy was very helpful & kept me informed of how work was coming along. Also saw that things I needed done were fixed. Overall this man was very helpful & courteous.
Response from owner
August 13, 2024
Marsha Dace
Deery completed recall work on my car. They were friendly and completed the work quickly.
Response from owner
July 25, 2024
Mary Ann Showalter
Excellent! They always take such good care of me! Top notch service and personnel!
Response from owner
April 21, 2023
Randy Fraker
Very quick and thorough service. A+
Response from owner
July 23, 2024
Melissa
We always get great service!
Response from owner
July 14, 2024
Jerry Hayes Ii
Service writer was awesome. He gave cost upfront. It ended up being cheaper than he estimated. And they gave my car a quick bath and vac.
Response from owner
July 5, 2024
Lisa Ravenscraft
Always a pleasant reception, quick service, and easy check-out!
Response from owner
June 18, 2024
Roxilee Vawter
Was very please with my truck repairs. Looks great!
Response from owner
June 5, 2024
Raul Perez Jr
I bought my vehicle there in 2020. I take my vehicle there for service. Great people just that some of the technicians need to take their time on the vehicles they are servicing and do it right the 1st time
Response from owner
May 31, 2024
Plumbco
Top notch service and competitive pricing.
Response from owner
May 21, 2024
Mary Staub
Great service for my car always. They wash it when they finish.
Response from owner
May 17, 2024
Kevin Choate
Every employee from sales to service have been great people to work with. Though it is quite a drive for me, this is the only place I will go for a new vehicle or service on an existing.
Response from owner
May 15, 2024
James Leibli
Took almost 2 hours for a oil change and tire rotation and they forgot to rotate the tires.
Response from owner
May 8, 2024
Teresa Bence
Excellent service & my car looks great!
Response from owner
May 1, 2024
Samantha Schmeiser
Great service, timely manner.
Response from owner
April 25, 2024
Douglas Brown
I went in to have work done on my car. The Service Department was very helpful, they had the parts needed immediately and my car was ready within 24 hours, no delays, no waiting.
Response from owner
April 23, 2024
Mike Falls
Great service, took care of my needs
Response from owner
April 23, 2024
Maggie Schlorholtz
Needed a recall fixed on my Nissan and Anton was great to work with! Explained everything well and very personable
Response from owner
April 22, 2024
Brian Mckinney
Wendy was great! The staff worked diligently to get my vehicle taken care of!! All of the staff helped , quick/easy transition! Highly recommend! Thanks
Scott Rittenhouse
Friendly quick service, i bought my pickup there around 4 years ago,
Lillian Darwood
Courteous, helpful, got the work done quickly, Thank you!
Casey Hall
Grateful to have worked with such a talented service team. They’re busy but effective and didn’t leave me behind or in the dark.
Diana Doran
Jake Bachtell our Service Advisor was very informative and kept us posted on the status of the work. Dylan Miller our technician did not give up and found the problem that another dealership could not find after several appointments. Everyone was great to work with and found what was wrong with our truck.
Response from owner
September 11, 2023
Jake Stewart
Amanda in service was very good and took care of my problem tire by getting me a new one. Price was not cheap, but tire prices and dealership labor rates are not anywhere I guess
Response from owner
May 8, 2023
Melodie Cocklin
Friendly service staff.waiting room comfortably and well stocked.
Response from owner
February 25, 2023
Paul K
Great sales and service! Worth the drive.
Melissa Bliesener
UPDATE: I would like to update this to say that the Service manager reached out to me and apologized for the way I was treated and sent a gift card to cover my next oil change & tire rotation for free. Of course, it's yet to be seen if I can actually make the appointment! ;) Thank you Deery of WB! If I could leave 0 stars I would!! We purchased our 2021 Equinox at Deery and had a GREAT experience with Craig(he went above & beyond!!). This review is for the "Service" department! I attempted to make an appointment for an oil change online. Apparently though, the online appointment maker doesn't work. I showed up for my appointment and there was no record of it being made. So while I was there, I made a new appointment, face to face, with the man in the service bay. I never got a confirmation, so the day of the appointment, I called to confirm (messages get crossed, maybe I missed it). The woman who answered treated me like I was five!! I asked to confirm, she said she didn't see anything for that time. Then she asked if I had made it online and that if so it isn't working. No, I made it face to face. She proceeded to tell me again that if I had made it online it wasn't working. I said, again, No, I made it face to face. She kept repeating the online speech. I stopped her and told her that I had tried making the original appointment online but learned the hard way that it didn't work so I made a new appointment face to face with the man in the service bay. She went into the same "our online appointment maker doesn't work" schpeel. After about the fifth time hearing the same thing, and not getting anywhere, I told her nevermind I would take it somewhere else(and I did, and guess what, I made the appointment ONLINE). She was rude, and didn't listen when I tried to explain my frustration.
Response from owner
October 4, 2022
Terry Morris
I will never do business with Deery again.. Had an appointment to get headlights replaced due to being to dim to drive at night. A class action lawsuit of Suarez vs Nissan said that a one time replacement would be made. I was told that my lights did not need replaced. Not sure how they can determine that at 9 o'clock in the morning. How about driving it after dark. Seems like that would be a more accurate test.
Response from owner
May 10, 2022
Sherri Becker
Service always great but very disappointed that car wash wasnt working again. The rain checks aren't effective means of getting this service done at another time.
Response from owner
August 17, 2022
Louise Butherus
Replaced ac/heat blower motor, nice and quiet now.
Response from owner
January 13, 2022
Jesse hudson
The service experience I have had recently really feel short. I tried talk to a service manger and got a their voicemail and never received a return call. I also emailed the sales manger we had worked with and so far not one person has indicated they care at all about people that buy from them.
Kellie Frink
So far they have been GREAT at getting out car in for the recalls as they pop up. They do great work and make sure to let us know if anything else is wearing out as well! Kind and considerate. Highly recommend for service, but have never purchased a car from them so I can't say much on that end.
Response from owner
January 13, 2022
Shaun OBRIEN
I read most of the reviews Derrys is the reason I've decided on getting a car from them I've talked 2 Steve/Tim very friendly they both understand what I'm going through right now Steve is very helpful of what I'm looking 4 he explained everything 2 me today Steve show me a car that can fit my budget got a tour of the service overall I'm 100% impressed I finally got a car/deal done today Steve was busy with our customers they have had Craig talk 2 me very nice person 2 talk 2 then talk 2 mark very nice as far as test driving/all the paper work it was quick/overall it's a very nice place 2 talk2 what they say they 100% there word on it highly recommend Derrys 2 any one today I had a blow tire there service department help me out took care of me explain 2 me y the tire was blown it's my 1st time doing business with them overall today they did a great job overall sales/service is great
Response from owner
July 6, 2020
Eddie
Quick could have done better with windows and tire pressure but pretty good
Response from owner
July 6, 2020
Nicole Dudycha
Always friendly, prompt, and get the job done right!
Response from owner
December 6, 2019
Malissa Smith
I never feel like I'm a valued customer when I go there. It always seems like everything is rushed or I'm being pushed to the side. I was explained one thing when I purchased my vehicle but when I come time to service it there's another story. No matter how early I come in for service there's always a excuse on why they can't get me in. They always tell me that I have to make a appointment or come back at a later time. I just stop wasting my time. Today I called in to find out that I had a maintenance warranty and all the time they have been charging me when I was going there. I wouldn't recommend them to Anyone.👎
Response from owner
February 15, 2020
Gregg Phillips
Very pleased with Deery Brothers Art Krantz Was the sales Consultant I worked with We had a couple of hiccups that he stayed on top of And made sure I was happy when I left,,Also very pleased with the service department,,,Ill be doing business with them again
Response from owner
August 15, 2019
David Mason
I am really not a dealership kinda guy to have warranty work done. I like working on my own stuff but with warranty issues why pay if you can get it done for free. With that all said I will say I am impressed with the speed in which they got it fixed. I did inspect the work and found no short cuts or knock off parts. Great service and very informative in what was needing done.
Response from owner
December 13, 2018
Joshua McAllister
Quick response and service. 4 stars due to the fact of the new minor scratches on the driver's side of my windshield and a crack in the casing of my driver's door mirror. Otherwise, splendid work all around.
Response from owner
December 13, 2018
Kevin Ritter
Good service. Could give more updates while work is being done.
Response from owner
August 15, 2018
Brooke Riley
Knowledgeable and professional salespeople, large selection of vehicles, timely service work, very nice facility... Can't complain!!
Response from owner
October 9, 2018
Steve Hektoen
Service dept treated me like ROYALTY... can't say enough nice things about them!!!!!
Response from owner
October 9, 2018
Allan Braden
Filter leaked after servicing. Had to make 2nd trip to dealership.
Response from owner
March 19, 2018
Bev Hill
Awesome visit today. Jim solved my problem graciously and went above and beyond.
Response from owner
January 26, 2018
Susan Korte
I bought my car there and was so impressed with the people and service department that I recommended it to my dad when he was out to buy a different car.
Response from owner
March 15, 2018
Mo Slighter
Friendly people and amazing service! Wouldn’t take my Mazda anywhere else but to Deery Brothers!
Response from owner
January 16, 2018
Audra Kirk
I had my oil changed on Saturday. BJ was professional and very courteous.
Response from owner
January 9, 2018
Shane Ewing
Service was very good took a little longer than normal labor fees are just a little bit too high
Response from owner
September 25, 2017
Captn65
Service Department was very unorganized. Charged me an additional $ for work that I was lead to believe completed and paid for from the start. Stay away!!!
Response from owner
July 29, 2017
Brad Hornung
Had to have a car towed for warranty work that they done twice before and did not fix. The tow company said it would be a 100 dollars and derry brothers charged me a 148 dollars. Then they are supposed to wash and vacuum your car and didn't. One star shop
Kevin Austin
I had ordered some accessories from Deery Brothers, for my 2014 Ford F-150. The sales lady, Cindy, was very nice and professional. However, the workers, not so professional. i have a towel on my ds seat, and it was left on the floor. The shop manager told me that he would be able to have his guy spray the bed liner smooth, and that didn't happen. Worst of all, i've had my brand new truck for 3 weeks, and they were the one's to put the first scratch in it. They were lazy in trying to fix it up for me. It was pretty deep, and they didn't even buff on it like the kid say they did. They put touch-up paint on it and that's it. There was another mark too, and it was still there, when in fact, i could have buffed it out my self ( have being a body shop painter in the past). Ill have to take care of it myself when i get back home. They didn't even wash it up for me. I was told that their car wash was down. Funny, cause i seen a kid washing a car. I WOULD NOT RECOMMEND THESE GUYS TO ANYONE. build/paint me a dog house.