Vehicle Repair

Tracy Klatt

Very friendly and the oil change and inspection was quick

Robert Reynolds

Excellent, my car is as good as new. They kept me informed of the progress with phone messages. They had to wait for parts. Took less than 2 weeks.

Kalie Wixom

Love there service department! They’re always willing to get you right. They’re very understanding people, and I prefer them all day long! Their customer service is 10/10 beyond professional. I appreciate them for solving my car problems, and having my car back in no time.

mike gabeline

Jake and service took good care of me got me up and going very happy

Carys Greer

Deery Collision is a great shop—knowledgeable, easy-going, and genuinely respectful. They don’t make you feel dumb if you don’t know much about cars, which I’ve experienced elsewhere. When my car had issues, they were able to squeeze me in and get everything handled within a few days, which mattered because I rely on my car for work. Their pricing is fair, they don’t upsell unnecessary repairs, and they take the time to explain things clearly and without being condescending. I won’t go anywhere else—highly recommend Deery Collision to anyone, especially those who aren’t car-savvy. Five stars—this is how a repair shop should be. ⭐⭐⭐⭐⭐

Ellen Bassler

Had to return because driver’s air bag was off. Also, when we exited vehicle, all the interior lights stayed on and didn’t turn back off.

Sarah Lawlor

They figured out the problem with my car that nobody else could, and fixed it right away

Shannon Pfeiff

Last resort.... Way way way to expensive and my car still won't run. They wanted over $500 just to tell me what was wrong with it. They essentially lost the car for 4 days on their lot. Their last concern is the customer.

Nathaniel Blair

Had agreed on a truck approval with financing wouldn’t negotiate whatsoever because they knew they had the exact car I wanted so i made the decision to buy it anyway. A couple days before i was set to leave they called to inform me the truck had a issue. At this point i booked a non refundable plane ticket and took the day off work and had a simple request of either give me a little discount on the truck or have it delivered. That was a no but they gave me my non refundable deposit i made on the truck. Long story short i got the same truck for 6 k off msrp.

David Giese

Very good service figuring out my service light problem and my oil change and tire rotation thank you

Ruth McKee

They were fantastic in helping me get my car fixed. Everybody was very friendly. Mine was a tricky one but they worked until they found the problem. And fixed it quickly!

cableguy 71

Excellent service.. My RAV4 (which I drove to Hills Iowa today) ran and drove like new again.

Tino Mawadza

My vehicle was scheduled a week out for service, we dropped off early incase of a cancellation, they managed to get me in a few days later and managed to get all my issues resolved. Thank you

Laura Kasi

It was great. I got my car back to where I needed it to be

Norma Luchsinger

Would have liked to go over bill with person explaining to me what was done and findings of inspection and any recommendations. Just my own preferences! Thanks.

Rob

Outstanding service. Straight forward and direct. Very pleased with the results. The vehicle looks brand new. Very satisfied with both the Deery collision center and the Deery dealership! I would recommend both to anyone. Thank you.

Alannah McLain

went here for a suspected bad fuel pump or injectors, told them i suspected a bad fuel pump or injectors and the reasons why. $1500+ and 3 trips to their repair shop later i was told 1st that it was a hose with a hole in it 2nd that my battery was bad and 3rd that my spark plugs were bad. After being fed up with them talking over me and my concerns i took my car to another mechanic and they replaced my fuel pump in two days for $800 and i havent had an issue with my car since. never going here again, not even for recalls. you cant trust them. UPDATE: Had to go here again to make sure our transmission wasn't bad (nissan with a cvt throwing codes for transmission fluid sensor) and they said it was the control arm bushings and tried to charge us THREE TIMES the cost of getting it done somewhere else. Again, do not go here unless they are your only option.

Fred Simpson

Good communication from Dean @ Deery Collision Center, excellent work!

Janis Davis

This trip to Deery Brothers was for a recall repair. It took forever to get the part but once it got here they were very good about getting the job done quickly. They were very professional and nice.

Alexis T

First time at Deery Brothers for my Mazda servicing. There was an issue going on with my car and Jim was so helpful as well as everyone who worked on my car. He went above and beyond for me! Previous mechanic shops have been dishonest and difficult to work with. Definitely will be back for maintenance.

Larry Richmond

They did terrible. didn't get the problem resolved I took a vacation day to get it repaired because he said they needed time was there about 3 hours and was told they thought they had the issue fixed. Said that if it did it again to call back it was probably a module that they needed to change. Well the same code came back up again Saturday so I called him up I believe he is the service manager Jake told him that I can't be dropped off by your courtesy van because of where I work that he needs to work with me this time I get off work at 4pm and said I could be there by 4:15 he said they couldn't get it done in that amount of time that it would take multiple days but got me in touch with the lady that schedules the appointments I ask her to schedule me multiple appointments in a row and if they got the issue resolved I could cancel the rest of them and he told her not to do that for me and she had already refused to do that for me thats why I had her contact him again truck is a 2024 and still under warranty so I personally think his and her attitude is terrible if problem not resolved soon I will get a hold of the manufacturer and see what they think about the situation.

Arnold Fay

The collision team at Deery did exceptionally good work on my vehicle. Thank you and I will recommend them to anyone in need.

Leann Callahan

Followed up with a problematic issue. Then the part took an extra amount of time to get to them. They worked us into the shop in two days and took my husband home and picked him up. The shop employees were courteous and understanding with our frustrations with the issues. Thanks to you all!!

Mike Meierotto

Car would not stay running. They did a walk around video and said it needed a new motor. I don't believe they even tested anything. I had already replaced fuel pump, which they reseated. Not impressed.

Jimmie Hayes

Not real positive. Took car in for a recall. Will be over a month for part however recall is old. Why are parts not on hand. However all personal are very friendly and polite

Robert Thomas

Deery staff and resources very ably helped me and my vehicle recently. My vehicle's rear lift was sprung in a collision with our garage door. Staff quickly assessed the damage and put together a plan of repair. Very grateful for the presence and support!

Connee Stevens

Everyone was super nice and they tried very hard to find out what was wrong with my car. And they did! Jessica ( I hope that's her name) was so very pleasant! A good experience for someone who is pretty dumb about this stuff. I like this format instead of sending a questionnaire asking for all good answers. ( which I just throw away)

Darrell Bachtell

Great experience. Informed of any problems and how to correct them. Also how long for repair parts to arrive. Everyone very helpful and informative

Douglas Clark

Go on a 90 mile round trip to get a recall fix via an appointment that they requested I make only to learn that the recall part has to be ordered. Means another trip. Stupid dealership. Should have had the part or called me ahead of time to tell me they were out of the part. This is one reason I normally don't deal with this over priced joke of a place.

Anna Broughton

As I was waiting the people was very polite, come out explain everything to me , also gave me a ride to and from while working on car. Very nice day, exspect spending more money thought I had thought but car is done with what it needed. Thank you

Curtis Renzelmann

We made the appointment for Saturday morning. Got there 10 minutes before the appointment they pulled the car in the service tire rotation was quick. They even brought our air filters in to show us that they did not need to be replaced and told us that the brakes we’re gonna need replaced on the front, but they still wasn’t down to what they recommend yet pay your bill and out the door all within about an hour

Bill Stigge

I took our 2015 Nissan Rogue in for a recall service. Place is very clean, personal are friendly and knowledgeable. Waiting area was very nice, clean, with refreshments. They did an inspection of the vehicle, which I didn’t even ask for, at no charge. The ole gal came back with a good bill of health other than some fluid changes they recommended. Well at 142k miles I’d have to agree that some fluids need to be flushed and refilled. I would definitely recommend Deery Brothers of West Burlington to anyone.

Hey, King!

Everyone there is so friendly and helpful especially in the service department, we are not from the area and instead of having to wait in the lobby they drove us over to shopping and picked us up when the car is ready! Giving us a great tour of the beautiful Mississippi River and the town of Burlington. Never thought I’d look forward to getting my car inspected!

Joan DiJohn

I was far from home and had a problem with my vehicle. Made an appt. with them and they repaired it promptly. Pleased with their service.

Julia Cain

My car was hit and the whole passenger side destroyed I certainly never expected it to look like it never happened yet they did such a good job I couldn’t tell and the washed my car and swept it all out it was one of the best experiences I have ever had

Joel

Everything was fine but we are having trouble with the car had it in and they changed the battery but that didn't fix the problem I have had to take it locally to have it fixed

Bruce Pollock

Justin provided a detailed explanation of the diagnostics completed and the repairs that were needed immediately along with those that would soon be necessary.

Chris O'Keefe

Service advisor very professionally handled my issue and kept me informed throughout the process. Vehicle repair was completed earlier than promised. I was very satisfied with my overall experience.

Chris Nordstrom

The work was done quickly. The problem was corrected. The price was reasonable.

Walter West

Jake in service did a great job of keeping me informed on the progress of my granddaughters car repairs!!

Brandon Duncan

The dealership did a diagnostic of my brake system I told them to replace the brakes the said that they just needed lube to stop the squeaking a weeks later the squeaking came back after already paying them 500 they asked for an additional 670 to replace the brakes that I had already asked for all in all I will no longer be receiving services from you guys very disappointed in the way I was treated

Ernie Voigt

Very pain free process, good customer service and follow up through repair.

Jenni Bentley

Bought this car somewhere else and had it in for repairs 3 times before asking to take it elsewhere. Brought it to Deery and it was fixed on the spot. So happy!😁

Christine Moses

My 2019 Nissan broke down and I had it towed to Deery Brothers to be fixed and from the minute I called and talked to Jessica to schedule it to be dropped off until it was repaired, I couldn’t ask for better customer service. Jim kept me up to date on what the technician found to be the problem as well as the estimated cost to repair it. I would highly recommend anyone needing service to go to Deery Brothers. I really appreciated all that was done.

Chris Carel

Susie, Danielle, and Dean are so great and easy to work with. Vehicle was ready before it was even promised when I dropped it off. I highly recommend them for all of your Collision needs!

Meghan Benjamin

Love my new explorer. However; after being told my car received all “green lights” on the inspection, I drove it off the lot to find out it had some issues. I am waiting for a service appointment to have them repaired. Fingers crossed we get it figured out. My sales person, Rayne, was very friendly as was Keven in the finance department. I did not feel pressured at any point of the sale.

wayne berndt

They were very thorough in checking my car besides taking care of my recall. I am very pleased with the service and the courtesy that they showed. I would probably recommend them if I was asked.

Randy Richardson

Everyone was super-friendly making sure I had all my bases covered with insurance/rental car/paperwork. They kept me informed where my vehicle was in the repair process and when it was going to be ready for pickup. My insurance company even told me Deery Collision was their highest rated shop in my area. They were right. My truck looks great inside & out.

Connie Sullivan

Dean at Deery Collision took care of getting dents removed from my car. Excellent results and I would highly recommend them!

Dean Spencer

Went in for an oil change. They did an inspection and confirmed pretty much what I thought needed to be done. Gave the estimate for each service and the prices were fair . A very professional and well run process. Will be happy to go back when needed.

Jessica Keller

I took my 2017 Nissan Rogue in back in March 2024 for an issue with my vehicle. I had a warning malfunction with check engine light and crash sensor on the dash. The first time Deery Brothers replaced my transmission and 4 days later, I had the same issue. I had to tow it back up to them and they replaced my TCM and again, 4 days later I had the same exact problem. I decided to take my vehicle to another Nissan dealership to Galesburg, IL and they had to program my TCM after they found the issue which was a burnt up fuse. So I had to replace my fuse and fuse box. I couldn't drive my vehicle for over 2 1/2 months. I only got a rental during my transmission replacement. After that, I was put in a situation that was stressful to get to work and my kids events. Deery Brothers, you need to take responsibility for your techs not being up to par.

Tommy Schrader

Great experience found potential problems with the car told me what issues could be

Rod White

While communication with the Service group leaves something to be desired, the courtesy and work is very good. All communication runs through your assigned advisor, my opinion is that role is overwhelmed. My advisor contacted me late afternoon the day I left our vehicle, unfortunately I did not have my phone close so he left a message. The next morning try as well as I could I wasn’t able to make contact with him. He got the work done, but due to what was probably a multitude of responsibilities on his plate it was noon before I actually spoke to him. The vehicle was repaired but before g vacuums of communication is not comforting.

rod hamann

I had warranty work done left the truck I live 80 miles away they put in park pawl per recall the paper I brought with me said I would get a free oil change up to 6 quarts of oil when I got they charge me 88 dollars for it I showed manager the paper when I dropped the truck off they where supposed to program a key fob I brought with me they said they forgot but if had time they would do it came back and they could program it and I had asked them when first came to the dealership that I wanted them order one then they said they would order one now but I would have to bring the truck back again and everything else I wanted them to check out they said they couldn’t do anything about it cause that the way it t works I’m not a complainer but I think people just don’t care about their job I worked for a truck dealer for 40 years I know about customers service. Today update after my rant I got call from the general manager he was very concerned and he apologized and wanted to make things right he I was disappointed in the vehicle we had a good talk and after taking to him I called him back and traded that vehicle in and he me great deal on a 2010 corvette they had and they really went out of their way I’m so happy that went back and done the deal and I apologize to them and love car and I definitely will be back when decide to purchase again they great people bottom line is I should of called before I posted

Douglas Brown

I went in to have work done on my car. The Service Department was very helpful, they had the parts needed immediately and my car was ready within 24 hours, no delays, no waiting.

k.m j.

I don’t even like leaving bad reviews but after buying a vehicle for 65k it feels a little more personal that a dealership doesn’t make effort to take care of their customers. We traveled an hour to buy the vehicle. Once we got it home and checked out, the brakes on the car we purchased needed replaced (my husband is an ASE master mechanic) i contacted our salesman who said they checked out fine during their inspection and they would be at our cost. My husband has worked at dealerships for many years in his career and knows this is common practice to pass off a used car as “okay” if the repair is expensive. The brakes will cost us $3000 to replace as they are performance brakes. Obviously Deery didn’t want to front this bill so they checked it off as good to go in their inspection and now it’s our bill to pay.

marian sargent

The initial scheduling was delayed, but my vehicle was repaired in 1 day, and I was able to rent a replacement right through their dealership. Easy pick up/drop off.

Bailey Garner

Purchased my vehicle in January. Part of the agreement was to have warranty work done. It took us having to call multiple times to finally get it fixed, 6 months later. Got the run-around from our sales guy the whole time. Left my vehicle for a week to have work done after being told that would work with timing & the part wasn’t even there or ordered. Vehicle was at dealership for 2 weeks before finally getting fixed.

Rebecca Wolf

I have gone to the service department now 3 times in the last 3-4 months to get my vehicle fixed. I’ve spent almost 2000 already and now they want another 2200 out of me to fix a problem they said was already fixed. I have no more money, along with the almost 400$ monthly payment. I will be giving them a demand letter if they do not get this fixed. First visit they said it was my battery, second visit it was my starter hitting the flywheel, ECU, and some fuses. Now I don’t believe a word they say.

Bryce Walljasper

Did nothing to fix the problem except quote out all brand new parts.

Kellie Frink

So far they have been GREAT at getting out car in for the recalls as they pop up. They do great work and make sure to let us know if anything else is wearing out as well! Kind and considerate. Highly recommend for service, but have never purchased a car from them so I can't say much on that end.

camdogify

I wanted the Taketa air bags replaced in my Toyota xB, and while I was at it I needed some body & paint work, a new windshield & a set of new tires. The service dept at Deery Bros. passed me off to their certified Toyota technician's voicemail where I never got a call back. A week later I called and talked to another service rep that took all of my car info. She said she'd have to order needed parts and would call back later to set up an appointment for the airbag recall and two other TSB's. Meanwhile, I went to Deery's Collision Center for an estimate to have an old front end crash repaired, body & paint touched up and a broken R.H. headlamp assembly replaced. While they were at it, the windshield needed replacement and a fresh set of lamps for the turn signals and headlights. I was paying out of pocket and left $1,000 deposit to get the ball rolling. A couple days later Deery Collision called to have my car dropped off for said repairs. Later that afternoon I got a call saying my car was ready. No Way. That same morning, I called the NHTSA hot line to see what was happening with my airbag recall & TSB repairs. The lady from NHTSA called Deery Bros., West Burlington and found out that their Toyota Certified technician had walked off the job several days ago and that their wasn't a Toyota Certified technician working on staff at Deery Collision either. Basically, Deery Collision removed the plastic front end, replaced BOTH headlight assemblies (after I told them to only replace the broken right side) and each front light capsule. Deery didn't bother to straighten any of the damaged sheet metal beneath the plastic covering, so the right headlamp assembly was left in a bind with a mounting bolt missing cos it didn't line up. The grill was still popped out, and now it took two people to raise the hood that was left in a bind. Underneath the car, a handful of blind pop rivets were utilized instead of the proper fasteners to hold the plastic together. They totally botched the job up. Talking to, Brad Deery, was like talking to Pontius Pilate washing his hands. He turned the matter over to, Justin, the body shop manager, who in turn said I should take my car to Mike Campbell's because he couldn't squeeze my car in for another three weeks. Justin said he couldn't give me a refund for the headlight I didn't need. I suppose I could go through small claims court trying to reclaim the cost of a $300+ headlight capsule I didn't need. What a way to do business. The one star grade is way above the ''Not Worth Two Dead Flies" way I feel. By the way, Justin, Cory Campbell, did fantastic work on my xB and fixed each of your screw ups. Thanks for the recommendation.

Sally Ann Bynum

Very disappointed. Had four recalls live over an hour away. Was told would take 4 hours to do work. Was asked to be there at 8 am. Was right on time. Here's where it all went wrong. Kept getting told aost done three times. Was not done till 4 o'clock. Then left and coolant light still on what I originally notice. Had to fill at another place. Just wrong would not give me a car to drive. Had errands wanted to run Not happy will not go back there'

Clint Heinold

My experience was that I had to find and supply deery brothers with the part needed to fix my vehicle or wait several months and maybe they would have it by then. After a month when my vehicle was repaired I was given a much larger bill than was discussed. My experience was not good to say the least and I would not recommend deery to anyone.

Christian Davis

Took my car in for an inspection. Everything was done pretty quick, the gentleman who helped me was incredibly helpful and kind.

Gina Castillo

Don't buy a used car here. They use the warranty and inspection to make it appear as if they are doing you a good service. I bought my car here... they just don't add to the inspection anything that's wrong that they don't want to take care of.

Bev Hill

Awesome visit today. Jim solved my problem graciously and went above and beyond.

Anneverzel

I took my car in for an issue concerning the navigation system after waiting on my car for FIVE hours they told me they couldn't get it to start, the technician thought it was A battery in the ignition key so they replaced it and still couldn't get it to start then they said it was A brake switch which needed to be ordered so they sent me home in A rental that they provided, after waiting on my car all afternoon I had an hour drive home. they called me two days later to tell me my car was done and the bill was $675, when I got there to pick it up the actual bill was over $700 they had charged me for replacing the battery in the key that wasn't even bad, then they had the nerve the require the vehicle they loaned me be returned with A full gas tank, I must say I wouldn't recommend this dealership, the only way I will ever return there is if every other dealership on earth spontaneously combusts.

Joan Stellern

They treat us with respect and work hard to figure out what could be wrong. Always been satisfied.

Yvette Miclette

My first experience with Deery Brothers was Awesome! I went in with $2500 and stated that is all I had. I got into a 1998 Grand Marquis and drove away with tags and all. I still have this car and live it, 5 years later and am keeping it as a backup. Even though it has high mileage on it, it's still my baby. Lol Best investment I've ever made. My 2nd experience with Deer Brothers was Awful!!! My car died 3 days after purchasing it. Because I signed an "As Is" paper, Deer Brothers would not fix it. I am Extremely diappointed with this, and Absolutely will Not recommend this place. But paying $2700 for a car that I was only able to drive for 3 days is bull. I'm sorry, but anyone that buys a car from there might want to take the vehicle to a mechanic before purchasing because You Will get Ripped Off if you don't. Ok, just got off the phone with a mechanic and he stated that the engine needs to be replaces and will cost over $2000, not to mention there are transmission issues that need to be taken care of. Thank you Brad Deery for helping out with this situation. I appreciate that you took the time to speak to bother my brother and myself, and fixed the problem by taking the car back and giving me another car to replace it. Not many people would do that, but you did. It is Greatly appreciated. Hopefully it will be a few years before I see y'all again. Be Blessed and have a Great day.

Jeremy Stecklein

I had purchased a Jeep from Deery Brothers in West Burlington on 8/1/2011. The salesman had told me the tred left on the tires were %50. I took my Jeep to a tire dealer and they said i had a lot less than that left on my tires. I called back and spoke to the Shop manager and he didnt want to do anything for me. He said bring the Jeep back to us and we will look at it and let you know if there is anything we can do. I live 1.5 hours away from them so it would be a 3 hour round trip to just see what they will do for me. Another thing they told me that the drivers door lock is loud when you unlock and lock the door. I was fine with that i dont care if it is loud when it locks or unlocks. After i left Deery Brothers we went to get some food. I locked the doors and went inside. when i came out I didnt hit the unlock on the key pad and the door was still unlocked. So I played with it for a little bit and found out that i cant lock my drivers side door with they key pad. I have to hit the lock on the key pad and put my key in the door and lock it that way. I cant even use the lock inside the Jeep to lock it when i try its like its stuck and I will break it if I push to hard. So I had called the dealership back yesterday the 24th of August and spoke with Bradford Deery the owner. Told him what was going on and he was kind of the same way as the shop manager and keep saying it was a as is car. I told him I was mislead about the quality of the tires and was not told that the drivers door didnt lock right. He still said it was a as is sale. Well we had ended the call on that note. About 5-10 mins later i had a missed call. Brad had called me back and said he wanted to make this right and to call him back so we could figure this out. He told me that they will fix the driver door lock and give me 2 new tires at NO COST TO ME! I will continue to do business with this dealership becasue of the way he stepped up to the plate to handle this. Thanks again Brad for doing this for me and not losing a customer for the rest of my young life.