Chris Nordstrom
The work was done quickly. The problem was corrected. The price was reasonable.
Response from owner
October 15, 2019
Other reviews
Roxilee Vawter
Was very please with my truck repairs. Looks great!
Jason Mooneyham
Closest dealer in my area. Nice facility, but they charge outrageous prices for EVERYTHING. At least in parts and service especially. Long way from home for us, but had to get recall work done. Multiple trips, super inconvenient. There for multiple hrs and wouldn't let us use a car, had to sit. Ugh
Amy Ramer
My husband and I purchased a 2017 Chrysler Pacifica from this dealership about a month ago for $15,000. During the test drive we mentioned feeling a slight miss, but we were reassured after the vehicle was connected to a diagnostic computer that everything checked out fine. Shortly after purchasing the vehicle, the check engine light came on and we learned the vehicle has a major engine issue consistent with a failing head gasket — a repair quoted to us at approximately $8,500. The vehicle was sold with a 3-month / 3,000-mile warranty, and we are still within both limits. However, we were never provided any written warranty documentation at the time of sale. We left the dealership with only two pieces of paperwork, neither of which included warranty terms. Despite requesting the warranty information multiple times, we still have not received it. After several conversations with staff and management, we felt dismissed and frustrated rather than supported. While partial assistance was discussed, we were ultimately left responsible for thousands of dollars on a vehicle we had just purchased and had already raised concerns about early on. We understand used vehicles can have issues, but clear communication, transparency, and providing customers with warranty information should be standard practice. We ultimately chose to have the vehicle repaired elsewhere for significantly less. We are sharing our experience so future buyers make sure they receive full warranty documentation before leaving the lot and fully understand what is — and is not — covered. We have talked to several people too there because they claim to call them to work things out but I have talked to several people there and nothing gets solved!
Brian Mckinney
Wendy was great! The staff worked diligently to get my vehicle taken care of!! All of the staff helped , quick/easy transition! Highly recommend! Thanks