All reviews

Scott’s Reviews

Exceptional customer service! One of the smoothest and quickest vehicle purchase transactions I’ve ever had.

Plumbco

Top notch service and competitive pricing.

Alyssa Sarrazin

I had a blast purchasing my new vehicle with Deery Brothers. Wendy Miller is wonderful, her customer service and product knowledge is mind blowing. I was never pressured to make a purchase, and she patiently answered all of my questions. I would highly suggest looking her up when you are ready for a new car. I am so pleased with my selection. Thank you Tim and Wendy!!!

Anthony Marshall

Came in the have A/C looked at. Lesley was courteous and took care of everything for me. Answered all questions. Very satisfied.

Mary Staub

Great service for my car always. They wash it when they finish.

Rod White

While communication with the Service group leaves something to be desired, the courtesy and work is very good. All communication runs through your assigned advisor, my opinion is that role is overwhelmed. My advisor contacted me late afternoon the day I left our vehicle, unfortunately I did not have my phone close so he left a message. The next morning try as well as I could I wasn’t able to make contact with him. He got the work done, but due to what was probably a multitude of responsibilities on his plate it was noon before I actually spoke to him. The vehicle was repaired but before g vacuums of communication is not comforting.

Brandon Thompson

Amazing, Jake Bailey is astounding! So happy with my purchase.

wil taylor

Barely Any Communication! We Had to make the phone calls and push our deal..Not Very Good with Communication or Helpfulness!! 2nd time around was a less than okay experience! You Got a Great deal 2022 Jeep Compass Latitude less than 7,060 miles,garage kept and Well Maintained! Sales staff was ok,Our Sales guy was ok., didn't really feel Comfortable telling us straight !! When we(I) am & say you be straight with me ! I do the same in return...Truck brakes were shotty,battery needed replaced and wipers were shot.You replaced and did this we think!! Our jeep was damaged from a reckless stupid and unlawful driver 12/2023, Insurance claim was filed and Deductible was paid.Very last minute Rayne says,We are letting you & your insurance do the work! We feel as if Half the 500$ we ay & You pay the other half! Only fair as You Will Make your $$$ back and then Some on The Compass!! Overall a less then Average Experience!!! Time will tell if You and Your staff get Better!! W.Taylor & M.Gearwar ., We Hope You Honor your Oil changes and Car /Truck check ups in the Future

Kevin Choate

Every employee from sales to service have been great people to work with. Though it is quite a drive for me, this is the only place I will go for a new vehicle or service on an existing.

Flat Rock Pharm

My wife and I are very happy with the truck, the salesman and manager were very nice and worked with us.

TL Moeller

Nice people, good service.

Wendy Miller

Amanda and Jessica both did a great job getting my vehicle ready for vacation. Thanks ladies!

James Leibli

Took almost 2 hours for a oil change and tire rotation and they forgot to rotate the tires.

rod hamann

I had warranty work done left the truck I live 80 miles away they put in park pawl per recall the paper I brought with me said I would get a free oil change up to 6 quarts of oil when I got they charge me 88 dollars for it I showed manager the paper when I dropped the truck off they where supposed to program a key fob I brought with me they said they forgot but if had time they would do it came back and they could program it and I had asked them when first came to the dealership that I wanted them order one then they said they would order one now but I would have to bring the truck back again and everything else I wanted them to check out they said they couldn’t do anything about it cause that the way it t works I’m not a complainer but I think people just don’t care about their job I worked for a truck dealer for 40 years I know about customers service. Today update after my rant I got call from the general manager he was very concerned and he apologized and wanted to make things right he I was disappointed in the vehicle we had a good talk and after taking to him I called him back and traded that vehicle in and he me great deal on a 2010 corvette they had and they really went out of their way I’m so happy that went back and done the deal and I apologize to them and love car and I definitely will be back when decide to purchase again they great people bottom line is I should of called before I posted

Teresa Bence

Excellent service & my car looks great!

Angela Thornton

Got my car in fast and mannerly time, got straight to the point, ordered my key fob and got my car out fast! They even text while your baby is getting serviced 🙂 Reasonable price. Thank you Deery !! And, shoutout to Jake from Deery 😁for keeping me updated ✌️

Matt Morgan

Not even worth the one star! Bought a 2021 Chevy Malibu with 60,239 miles from Scott Kolp on 3-05-24. I live 3 1/2 hours away from their dealership. On 4-23-24 I had to take car into Karl Chevrolet to have the heater controls looked at and they inspected my vehicle. Found the timing chain gasket was leaking. EVEN THOUGH THIS VEHICLE WENT THROUGH DEERYS CERTIFIED INSEPCTION!! So with my warranty I have a $125 deductible, fine. Then I have $250 worth of parts my warranty will not cover but Deerys extended warranty would for this job that’s costing over $2000, in a car that I’ve had less then two months. Called and spoke with Preston at Deery on 4-24 and he said he’d talk with his manager, they had a case similar to this and they worked something out. Called on 4-26 and spoke with Scott (my salesman) and he said he’d talk to his manager. Here it is the following day and Scott calls back. Says they can’t cover any cost but if I bring my car down to them, (3 1/2 hours with a timing chain gasket leaking) they’d fix it. Now mind you this is a 3 1/2 hour drive one way and the job takes 10 hours if there’s no issues. Then I have a 3 1/2 hour drive back to my house. Deery would rather their customer waste over 17 hours of our time ,then for them to cover $250 cost of parts that are not covered under my warranty, on a car I’ve had less then 60 days. IT WOULD BE CHEAPER FOR THEM TO PAY THE $250 then to pay for all the parts and their tech to do the work! NEVER AGAIN WILL I BUY ANYTHING FROM YOUR DEALERSHIP! Even spoke with two general managers from both Burlington locations just to be told too bad!! General manager Terry from Deery Toyota was just as much help as the others. Was told to drive the car with a timing chain gasket leak the 3 1/2 drive. Never again will I buy anything from any Deery location.

Autumn Mills

Bought a car recently. Had a fantastic sales rep working with us, shout out to Reyne. Terrific experience.

melann noble

Getting my first car was a pretty cool experience, and I gotta give a shoutout to Steve Donald for being an awesome salesperson. Seriously, he knew his stuff and made the whole process easy. From helping me choose the right car to sorting out all the paperwork, he was on point. Thanks to Steve, buying my first car was a breeze!

Alicia Anderson

Everyone there was helpful, friendly and knowledgeable! Colton Andersen was a top notch salesman!!!

Kevin Wagler

I was able to get the part repair done

Samantha Schmeiser

Great service, timely manner.

Raymond Leung

Worked with Colton Anderson at the dealership. He is very professional and estatic to ensure when you leave the dealership, you are satisfied with your pruchase.

Douglas Brown

I went in to have work done on my car. The Service Department was very helpful, they had the parts needed immediately and my car was ready within 24 hours, no delays, no waiting.

Mike Falls

Great service, took care of my needs

Maggie Schlorholtz

Needed a recall fixed on my Nissan and Anton was great to work with! Explained everything well and very personable

Frances Shieh

We’ve brought our car into Deery Brothers a couple of times now and each time, we’ve received timely and honest services. Anton and Amanda have both helped us and they provide great customer service, very friendly! So far, we are satisfied with the service that Deery Brothers provides. Our last oil change/tire rotation appt only took 20 min! I appreciated the fast service as I needed to be in and out that day. Will be back for our next service!

gary derifield

Good to do business with friendly Staff, Sean was our salesman he did a fine job of explaining the Process and the controls of the Truck. Answered all of our questions, listened well and good guy to work with.

Mellisa Bandy

Bought a car in Dec it's a 2021 Buick only one owner 14000 miles so pretty new to me . I had to replace all the wipers ,they send me with 2 key fobs that were dead. It makes noises under the dash when I turn on and off the heat and air ,which I'm getting fixed but been waiting on deery to call me it's been almost a month since I ordered the part .have not been very impressed

Connie Inskeep

Rayne is an excellent no-pressure salesman and we highly recommend him for your vehicle purchase needs. The financial advisors were top notch and worked with us to get affordable payments and a great interest rate. We would buy from Deery Brothers again, without hesitation.

Barbara Whedbee

It was a challenge to make an appointment around my schedule. I was able to get in and out very timely. Thanks.

Dee Lehn

Staff was courteous and helpful. Service was quick so no long waiting period.

Nathan Anders

Very poor customer service. Felt very uncomfortable dealing with them as they were very rude and unprofessional. Was told they didn’t want/need my vehicle from the moment we walked in the door. “They said it needs too much work” Then I go to start the vehicle I was there to look at and it wouldn’t even crank over. Unwilling to negotiate anything. Needless too say my family will never step foot in your dealership again and will not recommend to anyone that I know.

Michael Hobby

By the time I got home the check engine light was on. What's up with that?

Marla Rigg

Steve was very patient with our requests and was able to quickly pivot when the computer system went down. He continued to give us the best service while IT got the computer back up and running. I would definitely return to buy another car from Steve and I trust his opinion and guidance.

Merquiche Lewis

Great people, Great experience. Service was great and quick to get me in and out.

Kevin Vollmer

It was faster than I thought it would be !!

Leslie Body

Efficiently run service center with a nice customer waiting area. I was only there for a recall inspection, but they washed my car before giving it back to me.

chris Alberts

I have bought multiple vehicles in my life so far and my most recent was the best experience yet!! I bought my dream truck (a Toyota Tacoma) with the help of Steve Donald and let’s just say one thing above all! Steve is the best of the best salesmen! I didn’t feel pressured or stressed and Steve was so kind and answered all of our questions with the UTMOST understanding. He was not only very kind but was the most helpful and personable salesperson I have ever met. My husband and I felt very comfortable during the entire duration of the visit and seriously couldn’t be happier overall! Not only did I drive away with my dream truck but we also walked away with a new found friendship. A huge thank you to Deery Brothers and a very personal thank you to our new buddy Steve!

THOMAS JAY

Tried to buy a suv but they were unwilling to negotiate with me or even counter offer. I made an offer and was basically laughed at, salesman took my offer to someone who makes the decisions and could here them laughing about the offer, came back to the desk and said they were firm on the price, I said OK thank you and left. I drove down the road and purchased a vehicle from one of their competitors. I do not recommend buying a vehicle from this place,

Anita Adler

Everyone very nice and helpful and me and my mom feel comfortable there and appreciate it

K DM

Straightforward and professional. Jake and Wendy were a pleasure to work with.

Amy Nanthan

I had the worst experience with any Dealership ever in my 27 years of owning a vehicle. I DO NOT feel the need to go into detail if u have questions reach out to me. BUT I will never recommend purchase or services at this location. "Only in small town W. BURLINGTON "

Brian Mckinney

Wendy was great! The staff worked diligently to get my vehicle taken care of!! All of the staff helped , quick/easy transition! Highly recommend! Thanks

Cesar Godoy

Make make sure you check your car every time you take it there for tire rotation, a year ago they damaged one of my wheels it took them 4 months to buy me a new one, last time I was there I noticed a small scratch on one of my wheels I called the service manager levi and let him know about the situation 3 days later I went to the store to get a touch up paint, when I was cleaning my wheels I noticed all of them had either little scratches or small chips, the technician was not careful at all , when he did my tire rotation, my tire pressure was 28 when they are supposed to be 33 , 2 of my lug nuts on my rear passenger tire were a little loose definitely they need to be more careful , very disappointed smh

Robert Gebel

I was from St. Louis and drove 218 miles to see Aaron to test drive a toyota used model. So as I was driving up to see him he texted me and said Wendy would be my sales person. She was out side when I got there and called out to me are you Bob. From there on the experience was over the top all the way to finishing the deal through the sales manager and Kyle the finance manager 👍 and then to Wendy who went out of her way to show how to operate this beast of a Sequoia trd pro greatest experience buying a car I ever had and I'm 67 years old. Thanks for the experience Wendy your the best. Bob Gebel

k.m j.

I don’t even like leaving bad reviews but after buying a vehicle for 65k it feels a little more personal that a dealership doesn’t make effort to take care of their customers. We traveled an hour to buy the vehicle. Once we got it home and checked out, the brakes on the car we purchased needed replaced (my husband is an ASE master mechanic) i contacted our salesman who said they checked out fine during their inspection and they would be at our cost. My husband has worked at dealerships for many years in his career and knows this is common practice to pass off a used car as “okay” if the repair is expensive. The brakes will cost us $3000 to replace as they are performance brakes. Obviously Deery didn’t want to front this bill so they checked it off as good to go in their inspection and now it’s our bill to pay.

Scott Rittenhouse

Friendly quick service, i bought my pickup there around 4 years ago,

Dan Moeller

Have dealt with Deery Brothers on several occasions and they are a friendly helpful dealership. Will continue to do business with them. Preston the salesman did a good job keeping me informed thru the long wait. I Ordered vechile mid August- recieved it December 23rd. Did not come as purchased, still waiting on mud flaps. Very disappointed in the process of ordering online. if you go on line and purchase a vechile the way you want it, is how it should come in. Or why even have that on the online part. Other than the wait, it has been a good experience.

Ramon Gallegos

I came in with cash. Test drove the car and asked a hundred questions about the history. Was assured by my salesman that I was buying a decent, used vehicle. Less that two weeks and 200 miles on the car, the check engine light comes on. A day later, the display reads 'Drivetrain Malfunction'. It was like puking teeth from an alligator, trying to get any help. My salesman, sent me to the service center, the service center sent me to scheduling, she m scheduling sent me back to the service center and then to the sales manager, who was out of the office that day. No one wanted to help and no one had an answer. It's been a week and the car is still sitting there in limbo. The car has a drivetrain warranty, but Deery is looking for any escape from having to pay for a diagnosis or repairs. I will never deal with Deery again and would never recommend them to anyone. Would rate them 0 stars if I could.