wil taylor
Barely Any Communication! We Had to make the phone calls and push our deal..Not Very Good with Communication or Helpfulness!! 2nd time around was a less than okay experience! You Got a Great deal 2022 Jeep Compass Latitude less than 7,060 miles,garage kept and Well Maintained! Sales staff was ok,Our Sales guy was ok., didn't really feel Comfortable telling us straight !! When we(I) am & say you be straight with me ! I do the same in return...Truck brakes were shotty,battery needed replaced and wipers were shot.You replaced and did this we think!! Our jeep was damaged from a reckless stupid and unlawful driver 12/2023, Insurance claim was filed and Deductible was paid.Very last minute Rayne says,We are letting you & your insurance do the work! We feel as if Half the 500$ we ay & You pay the other half! Only fair as You Will Make your $$$ back and then Some on The Compass!! Overall a less then Average Experience!!! Time will tell if You and Your staff get Better!! W.Taylor & M.Gearwar ., We Hope You Honor your Oil changes and Car /Truck check ups in the Future
Response from owner
May 16, 2024
Other reviews
William tisor Tisor
Took some cars in for service and never got an update on what’s going on. I was just expecting a phone call to tell me how things are going if they brought it in or not what’s wrong, but they never call. I’ve had to call after a couple days just to know what’s going on. I haven’t been to many shops but I’m 100% sure they actually communicate with customers at any given point. Not saying the experience was bad just supper aggravating that they can’t call back when they say they will.
Kevin Hotop
Great seeing 34 gateway cars on display.
Kayla Roberts
Rayne at Deery W Burlington was fabulous. He was very knowledgeable with the RAV4 and I hardly had any questions as he answered all of them showing me the vehicle. Very personable with great customer service. I also want to shout out Keven in the finance department as he answered all of my questions, was very knowledgeable as well as gave great customer service. The staff at Deery in W Burlington is top tier!! I found my current dream car!
cableguy 71
Excellent service.. My RAV4 (which I drove to Hills Iowa today) ran and drove like new again.