All reviews

Sarah Littlefield

I purchased the 2015 Equinox from Deery Brothers in West Burlington, IA. My fiancé and I liked the vehicle during our test drive, but we felt very manipulated and rushed in our decision making process. We came in to test drive a 2014 Traverse that was listed for $13,500. We made it clear to our salesman Steve Donald, that we wanted to be lower than that price, or right at that price if the deal was right with the mileage on the vehicle, year, and any problems with the vehicle. We really liked the Traverse and were told that “they” couldn’t make it work in our price range. We were told that “he”, I’m guessing the sales manager, brought the price all the way down to what the dealership had into the car, and still couldn’t make the deal work. Franticly, our salesman said that there may be a deal that they could make work; we had to go because I had to get to work. We saw the list price of $16,100 on the window of the vehicle and knew that that was not in our price range. Steve made the comment that “he” is coming way down on the price for this vehicle and that “he” doesn’t usually do this. He was really pushy and forceful that I made this deal. I have never in my life met someone as passive-aggressive as Steve Donald. I have never in my years of purchasing vehicles, which I have purchased my fair share, have ever felt so manipulated, mislead, and disrespected as I did at Deery Brothers. I felt as if I were being discriminated against due to my age, which is 22 years of age, with the way the salesman was talking to me and the way everything was misleading. I could not even get an oil change because Steve told me that it can damage a vehicle if it is changed before the oil percent is below 10%. I have never heard of such a thing before, I just wanted a fresh oil change, along with the free one I will receive in the next 6,000 miles. I did not want to have to come back in 1,000 miles just for the oil change, since I live one hour away. Steve refused to help us out on that. Steve again insisted that we were getting a good deal and did not make any mention of the price of the vehicle after I asked repeatedly. I asked and he would distract us with the car buying process and repeatedly used the phrase “you are getting a good deal.” I then went into the financing office and began to sign more paper work. I was told that the price was going to be $22,000 and some old dollars, but since we put $500 down, it was going to be $21,000 and some odd dollars. I was a little leery on the price, as I did not want to be higher than $20,000 all in with the left over from the Sonic that I traded in plus the gap insurance and the extended warranty that was mentioned. My thought process was that I was getting the equinox for the $13,500, which was the price of the Traverse, plus the $5,500 left over inequity from my previous car loan, plus the extended warranty and gap insurance, leaving me at the $21,000 in debt that was mentioned in the financing office. When I got home and looked at the financing papers we noticed that I was in fact $26,000 in debt which was not what I thought was agreed upon and was not what we wanted at all. This price was never mentioned, and this is why I feel manipulated and mislead during the whole process. When I saw that, I just wanted to opt out of everything. This deal was very misleading to say the least, and I couldn’t even get a full tank of gas. I felt like Steve was very unprofessional with his words. I mentioned that I had filled up the car the previous day and wanted at least the 12 gallons in the new vehicle. Steve said that could not happen so I made the joke that I was going to syphon the gas out of the Sonic, since they couldn’t give us a full tank, and Steve said “be my guest.” I find it very hard for me to recommend this place to someone as we feel very manipulated, blinded, and I was not treated with any respect, I have never in my life had such a bad experience purchasing anything. I am posting this review on behalf of myself, and Derric Littlefield, who purchased the vehicle.

Alex Steiner

Save your time and money. This dealership was changing hands between owners when I was shopping and the whole staff was awful. The salespeople are friendly, but incompetent and their managers are pushy, rude and will not listen to you. I had to void a check because they "lost" the keys to my car when I attempted to get a value for my trade in. I wrote a check for a deposit and then had to void it on my phone so they could "find" my keys again. Worst car buying experience ever.

michael hamma

Buyer beware, deery brothers will not stand behind their warranties, they go out of their way to screw customers, very poor customer service.

Jessica Osborn

I feel like there is a lot of communication break down with this company. I called to double check my appointment time, come to find out the lady never put me down. Also the prices vary depending on the person you talk to. However, one thing is for sure it's always over priced. It's cheaper for me to drive 2 hrs back home to have my car worked on.

Anneverzel

I took my car in for an issue concerning the navigation system after waiting on my car for FIVE hours they told me they couldn't get it to start, the technician thought it was A battery in the ignition key so they replaced it and still couldn't get it to start then they said it was A brake switch which needed to be ordered so they sent me home in A rental that they provided, after waiting on my car all afternoon I had an hour drive home. they called me two days later to tell me my car was done and the bill was $675, when I got there to pick it up the actual bill was over $700 they had charged me for replacing the battery in the key that wasn't even bad, then they had the nerve the require the vehicle they loaned me be returned with A full gas tank, I must say I wouldn't recommend this dealership, the only way I will ever return there is if every other dealership on earth spontaneously combusts.

Luke Thomas

I drove 4 hours from out of state to come look at a car. I told them I had my reservations and they assured me that the car is in great shape. Upon arriving and inspecting the car the paint on the trunk was dried out and flaking off and the bumper was out of alignment. I told them this and they came down on the price a bit. When I took the car to get the body issues fixed I was told that there were more issues than what the dealer had described. On top of that, the paint job was shoddy. To get it fixed properly was going to cost way more than the amount that they came off of the price. I called Deery brothers and spoke to Tim, the used car manager and told him the ordeal. He offered no help and basically said good luck. Overall, they did a poor job of representing the car. The car inspection failed to find flaking paint and parts that aren't aligned correctly. Guys were shady and took advantage of a first time young car buyer. Will not be returning again.

Captn65

Service Department was very unorganized. Charged me an additional $ for work that I was lead to believe completed and paid for from the start. Stay away!!!

Michael R

Very poor customer service in sales. Didn't have good prices either. Got a better price and nicer people across the street at Shottenkirk.

Ronald Ellis

Very unorganized as far as paperwork is concerned took over a month and a half to recieve the title for my car and very pushy sales techniques.

Brad Hornung

Had to have a car towed for warranty work that they done twice before and did not fix. The tow company said it would be a 100 dollars and derry brothers charged me a 148 dollars. Then they are supposed to wash and vacuum your car and didn't. One star shop

Lynn Taylor

Drove new Nissan pickup they had.said it wouldn't work due to bucket seats in back after that .they seemed totally uninterested infinding me what I needed. I had a specific list. Also asked them twice to appraise my miata on a trade.nothing! I bought a Subaru from a dealer who found me what I asked for.

Austin Wright

I'm new to Iowa from Ohio and dealed with Deery Brothers and dealed with other dealers tried to charge me $3800 for a dent on my truck that cost a $1000 they low ball so bad would not recommend.

Kearstin Sill

This dealership is an absolute JOKE!! Jacked my dad around about buying a 2004 Jeep Wrangler Unlimited. He took his Rubicon to trade a couple weeks ago and the salesman low balled him so bad on trade, he was wasting my dad's time. Dad made an offer to write out a check for the Jeep on the spot, but his offer was too low and the sales guy let him walk. He called and called, but felt like no one was putting him high enough on their priority list to take care of him. Promised time and time again that they would get back with him to let him know if the Jeep was still available or not after a few others test drove it. Never got a phone call back! This past Thursday (12/3) I called for my dad to see if the Jeep was still available. I spoke to Ivan and he told me it was being test driven at the time, that he would get back with me to let me know if it sold. Saturday (12/5) night 5:50, I had to call back myself. On Friday (12/4) my dad finally called one last time to see if it was available. He spoke to the salesman, and he told dad a friend of the owner's had test driven it on Wednesday, and he decided not to buy it! Dad told him he wanted it and that he was on his way to come pick it up. Right then. We live about an hour from Burlington. He was on the road for about 25 minutes when the dealership called and said they talked to the friend who drove it on Wednesday and now he changed his mind and decided he wanted the Jeep so they sold it to him instead. Working customer service, you learn to treat others the way you would want to be treated. And the way you make your customer feel is what sticks with him or her. This dealership made my dad feel bothersome and like he wasn't important! He has made a point to make sure he never buys anything from you guys! Ever! You wasted his time and yanked him around over a Jeep he had his heart set on!

Matt Wilkinson

Super high pressure salesman that think they know everything but rarely do. Our one requirement when looking for a car a few years back was that it not be red. I kid you not, the dude brought us 3 red cars. We walked away.

Kevin Austin

I had ordered some accessories from Deery Brothers, for my 2014 Ford F-150. The sales lady, Cindy, was very nice and professional. However, the workers, not so professional. i have a towel on my ds seat, and it was left on the floor. The shop manager told me that he would be able to have his guy spray the bed liner smooth, and that didn't happen. Worst of all, i've had my brand new truck for 3 weeks, and they were the one's to put the first scratch in it. They were lazy in trying to fix it up for me. It was pretty deep, and they didn't even buff on it like the kid say they did. They put touch-up paint on it and that's it. There was another mark too, and it was still there, when in fact, i could have buffed it out my self ( have being a body shop painter in the past). Ill have to take care of it myself when i get back home. They didn't even wash it up for me. I was told that their car wash was down. Funny, cause i seen a kid washing a car. I WOULD NOT RECOMMEND THESE GUYS TO ANYONE. build/paint me a dog house.