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Deery Brothers Inc.

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Mitchell McClarnon

April 18, 2025 · review of Deery Brothers Inc.

Took it in for warranty work and the charged me $170 further reloading the software it was suppose to already have. They already lost chance of me ever purchasing a vehicle there now the service work will Never be handled again! They got the second star by the employees that handled everything.

Response from owner

Mitchell, I tried reaching out to you, however, your voicemail is full. I wanted to apologize we must not have done a good job explaining that dealerships do not charge customers for manufacturer warranty work. We charge the manufacturer. If your vehicle repair is not covered by the vehicle manufacturer warranty the customer is responsible for the cost of the repair. If you feel the repair should be covered by the manufacturer warranty you will need to contact the manufacturer as the dealership is not the warranting party unless specifically spelled out in the terms of sale. It appears you did not purchase your vehicle from Deery Brothers of West Burlington. If the party you purchased your vehicle from provided a warranty to you for your vehicle we suggest you contact that party. If you have any questions please feel free to contact me. Terry Mertens General Manager Deery Brothers of West Burlington (319) 752-6000

April 18, 2025

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Other reviews

January 22, 2026

Shari Pruett

Great experience! Quick and easy buying a vehicle!

December 10, 2025

Randy Pennington

Very friendly had my car serviced in around 45 minutes

December 12, 2024

teri ford

Not your typical car buying experience! From the moment we contacted Deery Brothers to set up a test drive appointment we had a good feeling. The salesman was very patient and not high pressure at all, unlike several other dealerships we encountered on our new car endeavor. We purchased a new Mazda CX-5 from Deery Brothers and would highly recommend this dealership if you want a fantastic car buying experience!

October 2, 2025

Janis Davis

This trip to Deery Brothers was for a recall repair. It took forever to get the part but once it got here they were very good about getting the job done quickly. They were very professional and nice.