All reviews

Mat Krenisky

Overall a poor experience with the service department. 97 dollars for an oil change to find out an AC Delco filter was installed on a Toyota. When you go to a dealership and pay a premium they should go OEM filters. I did notice it instantly and went and had a discussion with the parts manager. Yes it’s compatible with my engine, but the problem is there was no communication between me and the dealer regarding the fact an oem filter wouldn’t be used till after. Won’t be coming back.

TL Osborne

Price was reasonable. Waiting area was comfortable.

Jennifer Heald

The staff is friendly and helpful. The Service Department does a good job with repairs.

Roberta Moore

Colton was wonderful! Very nice experience!

Dawn Taylor

Very good, honest & nice! Through and clean

Sue Ferrell

Quick, professional, and friendly

Alexi Licata

Did a Great job fixing the recall on my car and we’re very kind and friendly:)

Carla Miller

I picked up my vehicle after getting some body work done. It looks amazing and you can't even tell anything happened. They kept me informed through text about the status of my vehicle repair and everyone that I talked to there was very nice and courteous. I have taken another vehicle there and wouldn't go anywhere else. I am very pleased with their work and will definitely recommend them!

Donna Buss

Fairly routine. Would have liked to have had them reset the clock time since they did warranty work on battery.

Judy Mears

Can’t say enough good things about the help we have had at Deery Brothers! So grateful for Brad Deery and Craig Beck! Finding us dependable used cars for my daughters! Purchasing cars can be so stressful but Craig was always available when we needed him and made the process much less stressful!

Robert Herbst

First visit since moving back to Burlington. OK for now. People were friendly and easy to work with.

Betsy Eaton

Our question was answered in a timely manner and we were CC satisfied! Thank you so much!!

Teresa Youngquist

They performed the recall service that was needed. They would have liked to also do 7 other things to my vehicle for $715, which I declined. I'll discuss those things with my mechanic.

Kelly Wills

Colton was awesome to work with and took the time to show me the bells and whistles of my new hybrid SUV.

Tim Heiniger

Thanks for the great service!! Always fast and friendly!! Thanks Jake and Justin!

Chris Apgar

The car runs great thank you. The brake pedal feels a little soft but the car stops. My key wasn’t in perfect condition but it didn’t fall apart in my hand when I start the car when I gave it to you.

Monte Jo Clark

Stranded after hours while traveling through. Had our vehicle towed to Deery Bros and experienced top notch service! Huge shout out to Brad for juggling things in the service department and squeezing us into a full schedule, and to Jake for working tirelessly ALL DAY to get us up and running and back on the road! Five stars is not a high enough rating!!!

Cory German

Had someone close to me buy a used car from them and it broke down less than 24 hours after getting it off the lot! The car only had 20k miles on it. This was just one instance I've seen from them, among other from years ago. This is why I always choose to go anywhere else other than here.

Alex Roy

A seamless experience! Price was good, no hidden dealer fees. The communication was top notch over text and email, very easy and pleasant to work with.

Judy Leu

I needed help with the information screen, too technical for me. I'm not a regular customer but they took the time to fix/ change/and educate me. They are wonderful.

Larry Richmond

They did terrible. didn't get the problem resolved I took a vacation day to get it repaired because he said they needed time was there about 3 hours and was told they thought they had the issue fixed. Said that if it did it again to call back it was probably a module that they needed to change. Well the same code came back up again Saturday so I called him up I believe he is the service manager Jake told him that I can't be dropped off by your courtesy van because of where I work that he needs to work with me this time I get off work at 4pm and said I could be there by 4:15 he said they couldn't get it done in that amount of time that it would take multiple days but got me in touch with the lady that schedules the appointments I ask her to schedule me multiple appointments in a row and if they got the issue resolved I could cancel the rest of them and he told her not to do that for me and she had already refused to do that for me thats why I had her contact him again truck is a 2024 and still under warranty so I personally think his and her attitude is terrible if problem not resolved soon I will get a hold of the manufacturer and see what they think about the situation.

Susan Haynes

The most horrible experience ever in car repair. I went to purchase a tire to match a tire that was replaced from an accident. I’m new to the community and the dealership, and apparently it came with a complementary car wash after the service, however, my car had just been painted due to an accident. When I ask them if they washed my car, they told me it was my fault because I should’ve asked them if they washed the car. I had already told the clerk that I had just had the car repaired From the accident, that’s why I was there getting a tire.I would’ve thought she would’ve asked about a paint job. I’m just upset because three grown men stood there and told me it was all my fault.

Tammy Sierra

The service department was great, very informative and work well done. My technician was awesome! Thanks Jim . My warranty through Deery covered everything. The only issue I had was with the shipping of the parts needed. My vehicle was there 1 month

Shlhbsn

Excellent service!! Everyone was really nice that we spoke to. They went above and beyond. It took about 3 months to get the service done but it wasn't imperative. I wanted to give the service advisor a review but I couldn't find the site. Very pleased with everything though.

Michael Hine

First time back ina while and Jim did a great job explaining everything. I know we all hate dealership service but was better experience than expected.

Connie Taylor

Anytime I have done business with Deery Brothers they have always been very friendly, respectful and very helpful. Great bunch of guys and gals. Thank you! Greatly appreciate you all.

Taran G.

Purchased a vehicle from Colton and he was great! Zero complaints about the entire process. Would highly recommend!

Sandy Isaacs

Great efficient service every time!

Jenell Schaeffer

Fast, informative, & experienced. Clean, coffee! & fun!

Keith McCord

Wonderful treatment. Really go out of their way to make sure they accommodate your needs all at a fair price. Excellent follow up during and after the deal. Can't rate high enough.

Melissa Foss

They were supposed to change the oil at our 5,000 mile, but did not, they only rotated tires. We also had a charger cord that was in the dash stolen! I would not recommend!

Jorge Azize

Fast, reliable and super friendly staff!

Ascended Electronics

I bought us a running vehicle from here for $999 in 2025. My goals were met.

Jessica Bland

I found our vehicle through Cars.com, started discussing things on Thursday evening and were able to drive away hassle free on Saturday. Dealt with Scott, Jake, and Rayne due to starting online and finishing in store, and they were all very nice and accommodating. The only thing that would have made it better would be the old school complementary full tank of gas.

Michael Mickelson

People were friendly. Halfway home to the QC, engine light came on. I called the sales lady and was told to just schedule an appointment at a local dealer to get the issue fixed. REALLY?? Asked about a return policy and was told they don't have one. Well, neither do I!!!!!! I have not had anyone check on the status of my purchase. I will stay closer to home buy my next car, which will be within the next couple of years.

Arnold Fay

The collision team at Deery did exceptionally good work on my vehicle. Thank you and I will recommend them to anyone in need.

lyndal colyer

Im glad they are nearby best deals and service they are honest and quick not to take up your time

David Bentler

They completed the job timely, and a nice waiting room!

Rick Ehlts

Everything went as well as planed no problem. All the people involved were very courteous.

Adrian Szymonski

I’m reaching out regarding an issue with my 2015 Mazda 3 and the ongoing class action lawsuit involving the Mazda Connect Infotainment system, which ends today (August 1st). The issues covered by the lawsuit are the problems I'm experiencing. I scheduled an appointment with Deery back in mid-June, but the earliest availability was July 29th. On the morning of my appointment—just an hour before—I was told their technician had called out, and my appointment was delayed. I emphasized the urgency due to the class action deadline, and they managed to fit me in July 31st When I brought the car in, the technician pointed out a mark on the bottom left of my infotainment screen and claimed it was a “crack” that disqualified me from the repair. He insisted this “crack” was the cause of my system’s issues and said I would need a brand new $2,000 unit. This mark appeared about a month ago, seemingly out of nowhere, and has no connection to the problems I’m facing. Not convinced, I posted a photo of the screen on the Mazda subreddit. Dealership managers and technicians across the country quickly identified it as delamination—a known, common defect in Mazda screens. They informed me this is typically a $30-$50 part and a 1-hour fix, with no need for a full replacement. They also confirmed the assessment I received from Deery was incorrect. I called Deery twice on July 31st to relay these findings and spoke with two managers, Terry (12:25 PM) and Brad (4:14 PM). Both assured me they would investigate and call me back. As of this message, I haven’t heard anything, and with the class action closing today, I am out of time and options. I’m sharing this in hopes of connecting with someone who can address this situation before it’s too late. Ironically, I had expressed interest in purchasing a truck from Deery next month—but after this experience, it feels like I may have avoided a costly mistake. Edit after business response: It feels like you didn't read my review. I reached out twice yesterday and haven't heard anything, which is why I wrote this. I would like someone with answers to contact me because my reach outs have been unsuccessful. Edit number 2 on August 1st after Deery edited their review to the information on the lawsuit website: What I said in my review and what I have been saying over the phone to Brad is that I would like what is covered under the lawsuit as that should fix many of the issues I am experiencing and I don't feel that what the tech pointed out on the dispaly relates to the referenced lawsuit. The only time the display was mentioned was when your tech told me the "crack" was the cause of the issues, and a full replacement was warranted. I called the phone number on the website you are referencing this morning to make sure I understood and they also confirmed that the mark on the screen does not disqualify me from the referenced software update. They will be reaching out to you to clarify the misunderstanding.

Blake Ruther

Another great experience at Deery brothers. Thanks for all the help

the lucky bomb

Great place to go if you need to be lied too. Call to ask for all pricing. Got told $21,000. Well, 6 hours of driving and paper work later, show up with $22,500 and get told it won't cover my taxes. "Well, I did not know what you were doing " was reason give for increase. Fine whatever, well they head off, few min later they come back with a paper saying I need another $2000, and still the $1300 for taxes. And had the full to tell me "we too late into the process to negotiate" they had not done anything, nothing was sign. I had to do all work, and guess what I had to do another 6 hours of driving and paper work, and it costed me money to pay back loan after returning the money. Buyer beware: do not trust Wendy there, she either incompetent, or con artist. So adding more since the owner reply. First of all yes I live in Burlington, My credit union does not, it in Hannibal, mo. Second the price he said I was quote Is still under the loan amount I got that also under about $1600 of the first price change Wendy gave me(inperson) if the car came out to $23,000 or $23,500 and before taxes I would of still brought that day . Furthermore if I am calling about the price of the vehicle, which I could see the price they would have listed when I found out they had vehicle. Why would I not be asking about the taxes? You can see the price they advertise for vehicle before you find phone number. Also to add on about the market value My credit union does a review of vehicle and it history before I am allowed to get loan. So yeah they check market value too and they told me car was not even close to worth the final price which I was given. Like to note that a lot of issue happen in person with Wendy, not over the phone. and the text I got before the meeting with Wendy were just appointment reminder( So I do not see how the texts are relevant to anything). On other hand, the owner did actually reply instead of leaving a generics automatic message. Maybe this whole situation could have been prevented if I was work with them. Instead of Wendy." also adding after looking at more reviews, within last 3 months, lying, no discounts, bad communication, bad customer service seem to be repeating key words. Failure on my part for not doing more research should of never trusted them i guess

Leann Callahan

Followed up with a problematic issue. Then the part took an extra amount of time to get to them. They worked us into the shop in two days and took my husband home and picked him up. The shop employees were courteous and understanding with our frustrations with the issues. Thanks to you all!!

Kenneth Venzke

Clean place. Seemed professional

Lani

Used the website to choose a car, value a trade-in and set up an appointment to test drive the new car. My sales consultant, Rayne, was very helpful, friendly and patient while answering my many questions. It was an easy process.

Carol Boller

My husband and I drove over 1 hour to this Deery dealership. We came prepared to buy a new 2025 Nissan Kicks. We couldn’t ask for a better car buying experience! Steve and the finance manager took great care of us! Steve was very professional and knowledgeable. He went over the technology for the vehicle and answered our questions. Every car dealership should have a “Steve”. 😁

Salvation Army

They all were wonderful and well educated

Brenda Olson

Everything went smoothly. I was in and out in a timely manner. Everyone that I spoke with was very courteous and professional. I would recommend Deery Brothers.

Jeffrey Horn

My truck was done on time with the work being done as we talked about,truck was washed and clean,very pleased

Jody Ramatowski

This is our 4th vehicle from Derry Brothers in Burlington Iowa. Wendy Miller was our sales associate and she has sold us 3 of these cars. (She wasn't employed here for our 1 st Nissan) My husband only buys Nissan and he always drives the 30 miles to this dealership. When we arrived to look at Nissan's, Wendy was very busy and was already helping 2 other customers. She was happy to see us and she told us to go outside and look and she would come out as soon as she could. Wendy came out on the lot and she saw the Nissan Kicks that we were looking at and she went in and got them ready to be test driven. Wendy let us test drive and we found the perfect car! She helped us through the process, as she always does, step by step. We were happy that everything went smoothly, but it always does with Wendy. We will recommend her and Deery Brothers to our family and friends, as she is so personal and like a friend to us. We laughed and enjoyed our time with Wendy. Thank you Deery Brothers for Wendy!