Routine Maintenance

Tracy Klatt

Very friendly and the oil change and inspection was quick

Drew Taflinger

Avoid. $470 to replace the battery in a 23 Nissan Altima. ~$225 foot the battery, $40 to install it, $30 in “shop fees”, and $160 to diagnose that it needed a new battery. They should be ashamed of themselves.

Lori Taylor

Jim Smith in service/tires was awesome. It was a very nice experience 😄

Gary Abramsohn

The technician forgot to reset the oil reminder but I reset it.

Tim Eggleston

Just an awful place to get your car fixed. Customer service is the worst. Edit: My car was serviced there. When I bought my car at Deery, there was a slow leak in the tires, which I was told would be fixed for free. I scheduled an appointment to have it worked on, but when I got there, the service manager said I would have to pay for it. Which I refused to do. So I waited for 3 hours on a Saturday afternoon for someone to tell this guy this was agreed upon as a condition of buying my car. Of course then it was too late to fix it, so I had to reschedule another appointment for the next Saturday. Edit 2: It was definitely Deery West Burlington. This occurred in January 2017. Also, while I was waiting in line, several people ahead of me brought their car in for warranty work, only to be denied because of some technicality. Except for one guy, who was told that they just weren't going to honor his warranty. It seemed like the only job of the service manager was to deny people legitimate warranty service. And he seemed to enjoy it.

Keli Oleson

Liked the fast and cheerful service. Also the video texted about the dirty filter was handy.

David Giese

Very good service figuring out my service light problem and my oil change and tire rotation thank you

Phil Pool

For the last three years, I’ve been going every 5000 miles and getting my oil, filter and tires rotated. They’ve been prompt and professional. I will be moving and I’ll be sad when I won’t be able to bring it in to have it serviced. They have done well over the last 43,000 miles on my car.

Cindee Reed

Oil change. Quick and easy.

Linda Cox

Had a flat tire on auto this morning when went out to garage to go to work called Amanda at Derry Bros at around 11:00 had an opening at 4:00 told her to put me down and I filled tire with air and went to work it was a slow leak but by time I got there it was down again they fixed it had a nail in it from last night’s storm remember running over a board on highway. Thank you for quick service and getting me back on road!

Tom Cochran

My wife took her vehicle in for an oil change and they perform other checks of the vehicle while they have it in the shop. When my wife got home she noticed a small plastic piece laying in the floorboard. She asked me what it was. It was the cover to the cabin filter behind the glove box. The tech didn't complete his work of putting everything back together after performing the check.

Steven Bond

Deery Brothers Staff did a great job with my Tacoma. Simple Tire rotation but it went well. Fast, efficient, and friendly.

Andrew Plenge

Got a great deal on 4 new tires and an alignment. They had me in and out in just over an hour. Phenomenal experience for a first timer!

Amanda Garr

Great experience buying a new car and great service with oil changes.

Sharon Flowers

I was there two and a half hours just to get a battery put in

kimberly pyle

I had a 10:30 appt, I got right in, was told about an hour for an oil change and tire rotation, they were spot on. Prompt, friendly & accommodating.

Lisa “Lisa from Iowa” JENNISON

Later in the afternoon, valve problem on my tire - flat. Amanda and her professional crew got my car in and fixed it pronto! Under warranty - no charge! Thank you!

Ronald Burns

Oil change was great. They even washed my car. I've officially come back to Deery Brothers.

mike schneider

The service department arranged to get our Highlander battery changed and the system checked the same day we had the problem. The regular appointment was over 2 weeks away. Time was imperative because we were from Missouri.

Doug Workman

This dealership is exorbitantly priced and the service manager is rude. Getting a battery replaced was nearly $500. The diagnostic check, which probably took 10-15 minutes, cost $160 alone. When I called the service manager to inquire how it could cost so much, the conversation ended when he told me he didn’t care if we ever brought our car back there and hung up on me. Completely unprofessional.

Carrie Havlik

Had oil change. Completed in timely manner. Good communication. No complaints.

Mat Krenisky

Overall a poor experience with the service department. 97 dollars for an oil change to find out an AC Delco filter was installed on a Toyota. When you go to a dealership and pay a premium they should go OEM filters. I did notice it instantly and went and had a discussion with the parts manager. Yes it’s compatible with my engine, but the problem is there was no communication between me and the dealer regarding the fact an oem filter wouldn’t be used till after. Won’t be coming back.

Susan Haynes

The most horrible experience ever in car repair. I went to purchase a tire to match a tire that was replaced from an accident. I’m new to the community and the dealership, and apparently it came with a complementary car wash after the service, however, my car had just been painted due to an accident. When I ask them if they washed my car, they told me it was my fault because I should’ve asked them if they washed the car. I had already told the clerk that I had just had the car repaired From the accident, that’s why I was there getting a tire.I would’ve thought she would’ve asked about a paint job. I’m just upset because three grown men stood there and told me it was all my fault.

Melissa Foss

They were supposed to change the oil at our 5,000 mile, but did not, they only rotated tires. We also had a charger cord that was in the dash stolen! I would not recommend!

Julie Letvin

The girl on the phone who scheduled my appointment was awesome and very helpful. I was there to have an oil change and tire rotation. And I also asked about my back up sensors that aren’t working. They forgot to check those. And after I got home, I realize that there was about 10 different places where there was black grease on the side of my vehicle. And of course the car wash was broken as it is every time I go. They also tried to upsell me a $60 filter that was not necessary. If they would’ve just turned it upside down and knocked a few bugs out it would’ve been fine. Which is what we did when I got home.

Stanton Stine

We were traveling on the road, had tire troubles. Deery had us up and going in very little time. Thank You so much, Stan

Lucas Towne

Quick Service, Friendly Staff. Only issue was they forgot to reset the oil change light.

Ralph Meyer

They where quick and got my Oil changed earlier then what I expected

Curtis Renzelmann

We made the appointment for Saturday morning. Got there 10 minutes before the appointment they pulled the car in the service tire rotation was quick. They even brought our air filters in to show us that they did not need to be replaced and told us that the brakes we’re gonna need replaced on the front, but they still wasn’t down to what they recommend yet pay your bill and out the door all within about an hour

eris so

Customer service was amazing, got an oil change and it was quick. Employees were very friendly and very thorough with their explanations on their services. Definitely would recommend!

Kayla Bundy

Pull into the service drive, asked if they could replace my battery, got my vehicle right in and done within 2 hours.

chris johansen

Asked to have something checked out and it was never looked at when i got my oil changed

Corey Stephens

Had an oil change and tire rotation. I was in and out within 45 minutes. 👍🏽

Joel

Everything was fine but we are having trouble with the car had it in and they changed the battery but that didn't fix the problem I have had to take it locally to have it fixed

Janet Baity

Took in for recall work. No took in for tire rotation

Paula Mower

Deery makes it easy to keep your car serviced and running smooth. Thanks to all who worked on my car:)

Maxine SMUT,ZER

The associates are very knowledgeable and do their job well. Oil change and tire rotation and out in 45 minutes.

Corey Stephens

Oil change and tire rotation was fast. I was in and out within 45 minutes. No pressure to get extra services that weren't needed at this time. The Service person was very polite and courteous.

Barbara Beasley

I always take my car to Derry Brothers for any kind of maintenance. I bought my car there. I was running late for my last maintenance visit, but they got me right in. No problem! I recommend Derry Brothers to everybody. Great job, guys!

Todd Melvin

The whole experience was well done- from the convenience of the scheduling and shuttle ride to and from work to the repairs/maintenance and car wash. I’m extremely satisfied!

Ann Kirk

I was kept informed of everything when I took my van in. Everything was explained thoroughly. They are organized and efficient!

Thomas Mumford

Was not scheduled but they worked me in for an oil change for my convenience.

Bruce Goettsche

I came in for an oil change and a regular check up. The inspection led to several things that needed to be addressed in my vehicle. I was given the choice on each of the issues. Everything was handled in a very professional way. I really appreciate it the use of technology to keep in touch. Another good experience.

Dean Spencer

Went in for an oil change. They did an inspection and confirmed pretty much what I thought needed to be done. Gave the estimate for each service and the prices were fair . A very professional and well run process. Will be happy to go back when needed.

Bud Carruthers

Oil change completed very quickly.

Rich Perkins

Oil change and tire rotation. Patched rear tire. Work was completed a lot quicker than expected. Truck was washed and waiting on me when I got back to the dealership

James Leibli

Took almost 2 hours for a oil change and tire rotation and they forgot to rotate the tires.

Ellen Fencl

Just had a recap piece replaced and an oil change, staff of always courteous and friendly

Randa Inghram

I went to get my oil changed for the first time. Everyone was friendly and helpful, as well as efficient. I was in a time crunch and they made sure to take care of my oil change and car wash quickly, yet accomplish everything needing done. I was shown the check list and the service technician talked through each thing with me. Very great service!

Robb Aultman

I was contacted by Deery Brothers for warranty work / inspection. On the day of service, I asked to also have the oil and tires rotated and they accommodated my request easily. The work was done quickly (<1hr) and when I collected my vehicle it had been washed and the interior vacuumed. Wow. Friendly, professional service - you don't get that at very many places anymore. Thanks, Deery Brothers!

Jared Wertenberger

I was told that the tires were rotated during service. However, they were not. The front driver tire was low by 6lbs, and it was still low after my appointment. I thought maybe the tech just forgot to do a TPMS relearn when he finished, but this morning when i aired my tires, the front tire was still 6lbs low. I dont appreciate being told something was done when it clearly wasnt.

Jeff Shelby

Just got an oil change. Worked out fine..

Katherine Crow

My car was taken in when I arrived 10 minutes early. Oil change and rotating tires was done in under an hour. I was very happy for that.

Lisa Hart

Was not happy with service. When I called to make appointment I was told oil change was 60 tire rotation was 10 but when I checked out my bill was 100. Then when I pulled out into the road I heard a terrible rattle. I came right back to tell the guys that had checked me in and checked me out about it. One kept saying well I don't hear anything and I started to feel like he was implying that it was only in my mind, finally the other one finally heard it and found the crossbar that was loosened to undo the nut to change oil was not tightened back up. But I do appreciate the one guy who did listen.

Sue Ballew

I am disappointed with the service I received. It took 4 hours for me tires on my car.

Roman Villanueva

Here for oil change. Fast and easy. Staff friendly. Nice waiting room with free coffee water, popcorn.

Doug Ita

I was happy with the price I got for having 5 tires unmounted and having 4 new tires mounted and balanced , but the time frame they gave me of a couple hours turned into 4 1/2 hours. Had I have known it was going to be that long I would have had someone give me a ride home and they could call me when done.

Jessica corethers

Well I waited 1 1/2 weeks for my appt. To be told I didn't have one. They changed my tires but didn't change my oil. All to tell me I'd have to wait another week and a half for my oil change. I've never been so disappointed in my service there until today. Guess I'll have to check a jiffy lube out.

Stan Janson

Oil change and tire rotation. Courteous employees and the clean my truck inside and out at no charge.

Dottie Halverson

Oil change and tire rotation fast with free car wash and interior vacuuming, all done cheerfully! Plus free coffees and hot chocolate, oranges and popcorn-donuts earlier. Great!!!!

Brandy Myers

I do my oil changes and tire work there and have never had an issue.

Allan Braden

Filter leaked after servicing. Had to make 2nd trip to dealership.

Bruce Brockway

I purchased my truck at Deery with George Rinker last fall and just had my first oil change. The staff was helpful and accommodating to my requests. They even reminded me that my first oil change was on them, BONUS! Thank you.

Audra Kirk

I had my oil changed on Saturday. BJ was professional and very courteous.

dave hoff

Great customer service, quick oil change and they washed my car. Nice waiting area also. Gorgeous cashier!

teran buettell

Needed tires for my car. They were super helpful, listened to what I wanted, found me the best tires I have ever owned at a price that was comparable to what I have been paying for cheap ones. Even my dad was impressed, and he always thinks I screw up on car stuff! When I got there, it was clean, staff were attentive and pleasant. Shuttled me to work with a smile. Work done by the time promised. The car wash and vacuum was the icing on the cake. Very pleased. Will definitely do business with them again! Just had my second experience with this dealership tonight. Worked with salesman Blake Dichraff and could not have been more pleased. He was pleasant, helpful, and gave no pressure at all. I walked away with the car I came for, after test driving three total vehicles. He got me a great interest rate with terms I could live with. Everyone was super nice and made the experience totally worth the trip to West Burlington. Thanks so much! Five stars for a second time!!!