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Deery Brothers Inc.

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Topic

Financing & Trade-In

90.5% positive

Across 999 reviews of Deery Brothers Inc. in West Burlington, IA, financing & trade-in appears in 42 reviews (90.5% positive), from 2011-08-26 through 2026-05-28.


Key findings

  • Financing & Trade-In mentioned in 42 of 999 reviews (4.2%)

  • 90.5% of Financing & Trade-In reviews are 4 or 5 stars

  • Average rating in Financing & Trade-In reviews: 4.5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    90%38 mentions
  • Courtesy & Friendliness

    76%32 mentions
  • Communication & Updates

    71%30 mentions
  • Pricing & Value

    40%17 mentions
  • Responsiveness & Speed

    26%11 mentions
  • Problem Resolution & Effectiveness

    17%7 mentions

Reviews mentioning financing & trade-in

February 17, 2026

Lil B

We drove from Wisconsin to Iowa to purchase our 2022 Chevy Sierra, and the experience was absolutely worth it. Scott helped my husband over the phone ahead of time and answered every question he had. He truly went above and beyond to make us feel comfortable making the trip out of state for a truck. When we arrived, Cameron greeted us and was incredibly personable and kind throughout the entire process. He made us feel confident that we were making the best decision. He even called the next day to make sure we got home safely and to check in on how the drive was. Which was very thoughtful of him. Lastly, Kyle handled the financing and did an excellent job explaining everything clearly and thoroughly while we were there. We highly recommend this dealership. Especially if you’re coming from out of state. Such a great experience from start to finish!

Response from owner

Thank you, Lil! We appreciate you taking the time to share your experience. It's great to hear that Scott, Cameron, and Kyle provided you with such excellent service. Your recommendation means a lot to us!

February 17, 2026

February 11, 2026

Sherry Greenlief

Great overall experience!!! Cameron sold me on the new Toyota Tacoma and I love it!! He was very friendly, knowledgeable and easy to work with. Julie was very helpful and friendly helping me choose how to keep my new truck looking brand new especially since I drive a gravel road every day. I wish I could rate the staff individually, I would give Kevin (finance guy) a big 0! He was very rude, cocky, judgmental and almost lost Cameron a sale. I would definitely recommend if your in the market for a new vehicle, just try to avoid Kevin

November 20, 2025

Lisa Harvey

Steve, the salesman was very kind, patient, informative and helpful. I felt no pressure and the finance department worked diligently to keep my payments low as well as get me a good intrest rate. Very satisfied Lisa Harvey

Response from owner

Thank you, Lisa! We're glad to hear that Steve provided you with such a positive experience and that our finance team was able to assist you effectively. Your satisfaction means a lot to us!

November 21, 2025

October 22, 2025

Karen Wick

What else would you do on Christmas Eve, day? Buy a car. Checking out the on-line selections, Deery had the most to offer. I found about 4 to test. Called and talked with Ivan and he had them ready to try out for me. I was trading in my fairly new Honda. Wanted a SUV again. Ended up purchasing Nissan Murano. Love it. Ivan was pleasure to work with. Answered my questions and no pressure. Paper work smooth and everyone involved nice. Even decided to ceramic coat as suggested by Julie. Thanks, KLW

Response from owner

Thanks for your feedback. We're pleased you enjoyed your experience with our team and the Nissan Murano. Please feel free to reach out if you have any other questions or need assistance in the future.

December 30, 2024

October 19, 2025

Nikki Randall

steve was very helpful with getting all the paperwork set up to buy my vehicle. he was very friendly and a good guy. kyle in the business department was very friendly and funny, he helped me get everything worked out and finalized my paperwork. love this place

Response from owner

We appreciate your review and are pleased to know our team took great care of you. Thank you for sharing your experience with us at Deery Brothers.

October 19, 2025

October 17, 2025

Patricia Peterson

Everything went well when I went in to trade cars. I had talked to Wendy the day before and she had everything ready. She is very good at what she does. She is polite and just persuasive enough to help you make up your mind, but not enough to make you uncomfortable. The financing went well, also. If I had a question about something, it was explained to me so that I could understand it. The entire experience was a good one and I appreciate that a lot. I would recommend Deery Brothers to any of my friends or family. Thank you for your help.

Response from owner

Thank you, Patricia, for your kind words and for recommending us! We're glad to hear that Wendy provided such excellent service and that your experience was smooth. We appreciate your support!

October 17, 2025

October 12, 2025

ryan eddington

I found myself in a predicament as my ford ranger keeps burning up fuel pumps. The age and mileage of the vehicle are enough that handling my daily routine is a bit of a stretch. I decided it was time for a newer vehicle while i keep my ranger and hopefully fix it as a backup. As it is, it is dead as a doornail. I did some quick searches on line thinking the $20K zone was what I was prepared to do. Deery Bros web site came up with a pretty good selection of compact cars which is what I was thinking about. There was a corolla that had some previous damage which i could see in the carfax Deery published online. Knowing this helped me in my final decision which was a new Nissan Sentra. It was close enough in price to the corolla but there is a lot to be said for going new if you can, and the difference in price wasnt enough to point me toward the corolla. Ivan was my sales rep and he was very helpful and accommodating through the whole process. I took the powder white option for a test drive over night. No complaints at all on the car, but I did see that there was an Aspen white version that was missing a couple of options compared to the powder white, so i went with the aspen white, it was also about $1,500 less. Again Ivan was very accommodating by giving me as much time as I wanted to compare and contrast. The aspen white didnt have the $80 clear bumper cover that came with the powder white and I was hoping this could get ordered as a customer courtesy but this was not possible. One thing that stuck in my mind when i bought my Ranger new was that they threw in keyless entry for free, small things like that stick in a customers memory. Anyway, I decided to go with a down payment and finance the rest. I was a little surprised at the final monthly payment amount, but I knew going in that I could pay against the principal to speed things up, and Ivan and the Finance director confirmed this. My plan is to make some aggressive payments to knock back the principal once the loan gets started and potentially refinance at Capital one if that makes sense to do. After the purchase I noticed that Nissan of Galesburg had the same vehicles at somewhat lower prices. If my timeline was not so tight I might have considered them as an option. Overall this experience was painless compared to any other car purchases for me in recent memory. I would go with five stars but there are some unknowns such as CVT transmission performance long term and overall quality of the vehicle, + whether I find the financing varies wildly from the norm. As I mentioned I was pressed to make a deal so I started with what it is and know that I have some options to reduce any payment pain as needed. Thank you,

Response from owner

Thank you, Ryan, for sharing your experience and for the thoughtful feedback. We're glad to hear that Ivan was helpful throughout your car-buying journey and that you found a vehicle that suits your needs. We appreciate your insights on the process and understand your concerns regarding financing and vehicle performance. If you have any further questions or need assistance in the future, we're here to help.

October 12, 2025

September 28, 2025

Toylonda Paulette

I wanted to take the time out to express my sincere thanks on the extraordinary, and professional services we received from Curtis Othe and Jerry Ackerman. These two are the Gold Stars of customer service. Curtis was detailed, honest, responsive, knowledgeable and extremely funny. Jerry, YOU KNOW YOUR BUSINESS, and it was a joy speaking with a fellow financial professional. Thank you, thank you, for meeting all unwritten expectations! You two need to be cloned. Thank you!!!

Response from owner

Thank you, Toylonda, for your wonderful feedback! We're so glad to hear that Curtis and Jerry provided you with exceptional service and made your experience enjoyable. Your appreciation means a lot to us!

September 28, 2025

May 23, 2025

Cortessa White

While the sales person Craig was very nice I was quite upset with the overall experience. He was aware that I needed a vehicle and was losing money without one. He said he would help to get me approved. He did but not for the vehicle I looked at, not the price range I needed to stay in, higher mileage then the one I looked at, and way more money down then I could afford. My hard line prices and requirements where told to him on first interaction. None of that was listen to. I was basically told this is what you get by finance. All of that could have been avoided with a simple call with options instead of wasting my and my family's time to bring me to the dealership. To top it all off, my private information was laid open on his desk for several hours for anyone in the office to see. No sense of security or care for ones private information. I will not do business of any kind in the future.

Response from owner

Cortessa, Sorry to hear of your experience with trying to secure financing for a vehicle. We at the dealership do not loan money we work with financial institutes to help people finance their vehicles. It appears the lender would not approve you on the vehicle you selected, however, Craig was trying to at least see what vehicle the lender would approve a loan for you. Sorry it was not a vehicle you were interested in purchasing. Perhaps you have your own lending institution that would approve you for a loan?

May 23, 2025

May 1, 2025

Jeanette Fogle

Fair trade and a great pickup

Response from owner

Thank you for sharing your experience with Deery Brothers. We're pleased we could assist with the pickup and trade.

May 1, 2025

March 5, 2025

Dakota Blodgett

Jake and Brandon in sales were phenomenal to work with when I was in a time crunch to find a new car after totaling mine. The service team has been very helpful while dealing with a transmission issue. I feel like they have gone above and beyond for me during this very frustrating process. However, their finance person that I dealt with was very rude and condescending. He would be the the only thing deterring me from returning.

Response from owner

Thank you for taking the time to share your experience with our team. While it's great to hear about your positive interactions, we're concerned regarding the finance interaction you mentioned. Please reach out directly so we can address this situation further and assist in resolving any issues.

March 5, 2025

February 9, 2025

Jim Kennelly

I called about a car they had advertised. The sales manager referred me to one of his sales man, Steve. I had some questions about equipment on the car over the phone. Steve went to insure the vehicle was there and was what I was looking for. We arranged a time to meet and look at the car. Steve had the car ready and we test drove it and they looked at my trade. We rapidly made a deal on the car and met Brandon the sales manager. I purchased an extended warranty, financed the car and departed the dealership 4 hrs later. Very pleasant experience.

Response from owner

Glad to hear you had a positive experience with Deery Brothers. We appreciate your feedback and hope you're enjoying your new car with the extended warranty. Have a great day!

February 9, 2025

February 5, 2025

Jon Fye

Had a major break down and was able to trade for a new truck instantly. Job well done.

Response from owner

Appreciate the kind words and trusting Deery Brothers with your needs.

January 28, 2025

January 21, 2025

Stan Houghton

I can say we had a pleasant experience buying a vehicle today! Our salesman Chance was great to work with. No high pressure but just took really good care of us. They appear to really take good care in preparing a used vehicle for resale and make sure it’s in tip top shape. When we went back to sign all the documents the finance manager was really helpful and we felt good working with him. I’d definitely come back to purchase a vehicle here again!

Response from owner

Thank you for your feedback. We're glad to hear you enjoyed the vehicle purchasing process with our team at Deery Brothers. Wishing you all the best with your new ride!

January 21, 2025

December 31, 2024

Jay Barquist

I was very pleased with the total experience. Craig made a fair offer for my trade and the price for the new one was a fair price as well. Financing and paperwork was as quick as I've experienced. Great job all around!

Response from owner

Thank you for sharing your experience with Deery Brothers. It is wonderful to hear that our team delivered a streamlined and fair process for you.

December 31, 2024

September 26, 2024

Keela Nichols

I not only got a great car but had a good time doing it. Deery Brothers salespeople and financing team are all great to work with!

Response from owner

Glad to hear you enjoyed getting your new car. Thanks for choosing Deery Brothers. Wish you many safe and happy miles ahead!

September 26, 2024

September 21, 2024

Danny Haas

Wonderful service, I had the pleasure of working with Anya and she answered all the questions I had no problem at all and was very easy to talk to and I am extremely happy with my new 2024 Toyota Rav4 XLE Hybrid. I would definitely recommend Deery Brothers for both vehicles and the service. Financial representative was also very helpful and friendly.

Response from owner

Great to hear about your positive experience with our team and the Toyota Rav4 XLE Hybrid. We appreciate your recommendation. Enjoy driving your new vehicle!

September 21, 2024

August 26, 2024

Billy Loman

I had a fantastic experience purchasing a vehicle from out of state. Anya as well as the finance manager made it a seamless process and helped tremendously throughout the entire experience. Would not hesitate to do business here again!

Response from owner

Thank you for your kind words about our team at Deery Brothers. We're pleased to hear they made the process seamless for you. Wishing you enjoyable drives in your new vehicle!

August 26, 2024

August 15, 2024

Christa Smith

We had a great experience at Deery. We worked with Colton and couldn’t have asked for better or more informed service. He listened and didn’t try to push us into something that wouldn’t fit our lifestyle. We 100% bought from Deery because of him. Kyle in finance was very helpful and easy to work with. We appreciated all the work and time he spent getting everything ready for us. Thank you guys, we love our new ride!

Response from owner

Thank you for sharing your experience with Deery Brothers. We're glad our team could assist you and make the process smooth. Enjoy your new ride!

August 21, 2024

June 20, 2024

Cindy Morse

Would definitely go back to this dealership, always been treated well there ,bought my car there took my mom back traded her car there very courtious people.

Response from owner

Thank to Deery Brothers for your positive feedback. We're pleased to hear about your satisfaction with our dealership and the courteous treatment you've received. We look forward to continuing to serve you well.

June 20, 2024

May 1, 2024

rod hamann

I had warranty work done left the truck I live 80 miles away they put in park pawl per recall the paper I brought with me said I would get a free oil change up to 6 quarts of oil when I got they charge me 88 dollars for it I showed manager the paper when I dropped the truck off they where supposed to program a key fob I brought with me they said they forgot but if had time they would do it came back and they could program it and I had asked them when first came to the dealership that I wanted them order one then they said they would order one now but I would have to bring the truck back again and everything else I wanted them to check out they said they couldn’t do anything about it cause that the way it t works I’m not a complainer but I think people just don’t care about their job I worked for a truck dealer for 40 years I know about customers service. Today update after my rant I got call from the general manager he was very concerned and he apologized and wanted to make things right he I was disappointed in the vehicle we had a good talk and after taking to him I called him back and traded that vehicle in and he me great deal on a 2010 corvette they had and they really went out of their way I’m so happy that went back and done the deal and I apologize to them and love car and I definitely will be back when decide to purchase again they great people bottom line is I should of called before I posted

Response from owner

Hello Rod, Thank you for allowing us the opportunity to address and resolve your situation. If you should have any further questions, please feel free to reach out to us.

April 29, 2024

April 17, 2024

Connie Inskeep

Rayne is an excellent no-pressure salesman and we highly recommend him for your vehicle purchase needs. The financial advisors were top notch and worked with us to get affordable payments and a great interest rate. We would buy from Deery Brothers again, without hesitation.

Response from owner

We appreciate your kind words on our team and financing options. Regarding future vehicle purchases, please remember Deery Brothers is here for you. Your recommendation means a lot to us, thanks again.

April 17, 2024

April 4, 2024

Nathan Anders

Very poor customer service. Felt very uncomfortable dealing with them as they were very rude and unprofessional. Was told they didn’t want/need my vehicle from the moment we walked in the door. “They said it needs too much work” Then I go to start the vehicle I was there to look at and it wouldn’t even crank over. Unwilling to negotiate anything. Needless too say my family will never step foot in your dealership again and will not recommend to anyone that I know.

November 19, 2022

Dana Gravesen

Wendy Miller was wonderful to work with. I was in the market for a very particular trim of the Spark, and Deery Bros had it. I contacted them on a Friday afternoon, and had an appointment for 8am the next day. Wendy explained everything about the vehicle to me, took me on a test drive that allowed me to see how the car handled on hills, the freeway, and on city/suburban streets. After I decided to purchase the car, she also clearly explained more of the electronic features of the car I wasn't familiar with. Deery gave me a very fair amount for my trade, and I will be recommending them and doing business with them again.

Response from owner

Dana, We are happy to hear you had a great experience and you found the vehicle you were looking for! We get a lot of great compliments regarding Wendy and her customer service we will pass your kind words on to her!

November 23, 2022

October 19, 2022

Tye Male

We had a fantastic car buying experience and we are thrilled with our new 2022 RAV4 Hybrid Premium XLE and the 3.5% financing too! He expedited the process and put zero pressure on us. He has even followed up since then. I highly recommend Deery Brothers in W. Burlington.

Response from owner

Tye, Glad to hear of your great experience! We are happy to have Jake as part of our team he is a fun and pleasurable person who really enjoys bringing a smile to peoples faces! Enjoy your RAV4!

November 23, 2022

September 1, 2022

Jade Gittings

Just bought a 2022 Nissan ultima at Deere brothers in Burlington ia. and I must say it was a pleasure working with Wendy the sales person she was not pushy at all gave me what I needed for my trade and made things happen in a very professional way.I highly recommend if you need a car go there ask for her and you will not be disappointed. Mike and Lora Gittings.

Response from owner

Thanks again for your business! We will pass on your kind words to Wendy!

February 25, 2023

August 24, 2022

Bry Persing

Jake at Dewey Brothers was amazing! He was so helpful and took time to answers all our many questions. So friendly and they gave us a great price on both our new van and the trade-in. Julie explained well all our accessory options. And Keven did a good job going over the financial particulars. We would highly recommend Deery and especially Jake the salesman!

Response from owner

Thanks for coming all the way down to purchase the Sienna! We hope you enjoy it! And we appreciate your business!

August 30, 2022

June 27, 2022

Melissa “Mis” Mckay

I want to say thanks to Colton, Scott and Keven for the Great experience I had with Deery Bros. (West Burlington) Yesterday. I was looking to trade my Gas Guzzler V8 Armada in for something more easier on my pocketbook, when Colton came up to me and asked if he could help, I told him I had been talking to Scott online and decided to come look at the 2020 GMC Terrain. I told him i liked the vehicle and he said to me do you like it, or do you LOVE IT? I Love it!!! He said good, because I don't want to sell you it if you just like it, I want you to love it... thanks Colton for a great experience!!! I LOVE my new SUV!!! I also need to shout out to Keven the financer.. he found the the BEST Deal I could possibly have gotten.. plus he was a very Personable Guy!!! Thanx Guys!!!!!

Response from owner

Melissa thanks for the great review and enjoy your Terrain! We appreciate your business!

June 27, 2022

March 1, 2022

Dylan Taylor

I don't normally leave reviews but Jake Bailey here at Deery Brothers deserves one of the best. I've been to multiple dealerships trying to find my dream vehicle and he helped me from the moment I called about the one I wanted. Very kind and very professional. I recommend him and Deery Brothers in general if you're having a tough time financing a vehicle!

Response from owner

Dylan thank you! Jake has been a proven asset to our family these last 8 months! We appreciate your business! Enjoy these beautiful days coming up in your ride!

March 2, 2022

March 19, 2021

Jose Galvan

My wife and I had a great experience with Steve Donald. He was friendly, knowledgeable, and fair. We were really happy with the process and would definitely work with Steve in the future. It was also really nice that they mailed us a couple things we had left in our trade-in.

Response from owner

Jose, Thanks for your business and great review!

January 13, 2022

June 12, 2020

Amy Gravett

Shout out to Wendy at deery brothers she is an amazing woman who helped me find exactly what I needed in a vehicle. She has an amazing personality and very patient with me. I highly recommend her if you are looking for a new vehicle. Also shout out to Keven in financing for taking time to explore all of my options.

Response from owner

Amy, We agree. Wendy does a great job! Thanks for your business!

July 6, 2020

April 13, 2020

Khalen Jones

I was thoroughly impressed with my sales and service experience at Deery Brothers of Dubuque! David Palton was transparent, patient, and understanding. Not once did I feel pressure nor anxiety which often come with a car buying experience. He was also very personable, which made it a fun experience for me and my family. David listened to all my questions, and worked for me. I was very satisfied with a fair trade and great price on the newer vehicle. Once purchased, I had a minor service issue that arose, and David responded to my phone call instantly; and not only that, got me in and taken care of right away! They took care of the service cost and were kind about it. David and Dan took excellent care of us and made it the best experience possible. I would recommend this dealership to anyone, any day!

Response from owner

Thanks for the great review! Glad you had a terrific experience!

April 14, 2020

January 27, 2020

Todd T

I am writing this review regarding Deery Brother and my sales consultant Blake Dichraff. I purchased a used Dodge Durango and everyone from my Internet consultant (Kristina) to Blake was wonderful to work with. I drove over 5 hours to this dealership because they had the exact vehicle I wanted in terms of color and options. The process to get the vehicle purchased and my vehicle traded in was very easy. When I arrived I was offered something to drink and whole process from test drive to leaving the dealership was only 30 minutes. I would gladly purchase another vehicle from them and highly recommend this dealership

Response from owner

Todd, Thanks for taking the time to leave a review of your experience! We have passed on your kind words to both Kristina and Blake! Enjoy your Durango and thanks again for your business!

January 28, 2020

January 4, 2020

Charlene Greuel

My husband and I was looking to trade for a Jeep Grand Cherokee - at Deery Brothers on Gear Ave in Burlington we was greeted by Wendy Miller. Wendy was very professional, persistent and worked with us for a couple weeks. She work with her staff on our wants. She assisted us when we made the decision to purchase a 2019 Jeep Grand Cherokee by having all paperwork, pre approved loan papers before we got there. It was easy to go in and everything was in order- easy purchase. Thank you Wendy for your excellent salesmanship and organization skills. We appreciate you.

Response from owner

Thanks for the great review and your business! Wendy does a great job for the team and we will pass on your kind words!

January 4, 2020

July 10, 2019

Pamela Friedem

Just traded at Derry Brothers very happy with the experience ! I highly recommend dealing with Ivan!! Ivan set everything up with the suv!! He went above and beyond to make sure I was comfortable with my new vehicle! Thank you Ivan!!

Response from owner

Thanks for the great rating!

October 15, 2019

December 6, 2018

Amethyst Harman

It took us 5 hours to trade in a vehicle. We got almost what we wanted for the price we had in mind. They didn't treat us like we didn't know anything but yet they were still very informative. Very friendly service. All in all we feel like we got a good deal on the vehicle we got.

Response from owner

Amethyst, Thanks for your business and a great review!

December 13, 2018

June 27, 2018

Straight From The Woods

was a little iffy at first but glad we went they made the experience great cindy Logan is the best at what she does and keven in financing was great to work with

Response from owner

Thanks for your business and terrific review! Cindy and Keven really appreciate you taking the time to share!

June 27, 2018

May 29, 2018

earthgirl429

Purchased a 2012 Subaru Outback that was brought in on a trade in. It was the best vehicle purchase I had ever experienced!! Mark Simmons and Britta Baker were the best! They are not your typical pushy car salesman (woman) - they are honest and to the point - with a little humor to help ease the stress. The financial office was great too ... they go over every line, every charge, and they are honest all along the way. I drove 142 miles (over 2 1/2 hours) for my vehicle and it was worth every mile!! If you are in the market for a new vehicle - go see Deery!!

Response from owner

Thanks for the great review! We appreciate your business. Enjoy your new car!

May 30, 2018

May 14, 2018

Trisha Kennedy

We road tripped 2 hours on a Saturday morning, after finding a few camaro convertibles online. We were met by Steve Donald, who gave us specs on every camaro they had on the lot. He was thourough, not pushy, asked questions, listened, and got us in a test drive within 20 minutes. Finance was a breeze. He took the time to call a lender and ask him to knock off a few months of the term. Saving us $2500. AWESOME! Straight forward dealer.

Response from owner

Trisha, Thanks for your business and great review! Steve does a great job and we will pass on your compliments! Enjoy your Camaro!

May 14, 2018

March 12, 2018

Alex Steiner

Save your time and money. This dealership was changing hands between owners when I was shopping and the whole staff was awful. The salespeople are friendly, but incompetent and their managers are pushy, rude and will not listen to you. I had to void a check because they "lost" the keys to my car when I attempted to get a value for my trade in. I wrote a check for a deposit and then had to void it on my phone so they could "find" my keys again. Worst car buying experience ever.

Response from owner

Alex sorry that you had bad experience car shopping. Perhaps your review was intended for another dealership. Deery Brother, Inc. has not changed ownership for over 28 years since we purchased the dealership from Arledge Auto. Please give us a call we would love to help. We would ask that you remove your review until we are allowed to show you what we can do for you. We are located right next to the Westland Mall in West Burlington. Terry Mertens General Manager Deery Brothers, Inc. 200 S Gear Ave West Burlington, IA 52655

March 12, 2018

February 27, 2017

Valeria Velazquez

Ivan was the most patient salesman ever! I called him with so many questions and he always answered them honestly and clearly. They were never shady, and got me a great APR on a used car. I came all the way from Chicago, and Ivan was checking in on me the whole way. Totally worth the 3 hour drive! Bringing my boyfriend back in 6 mo to refinance his car.

Response from owner

Thanks for the great review and your business, Valeria! We are glad you made the trip! Enjoy your CX5!

February 28, 2017

December 12, 2015

Kearstin Sill

This dealership is an absolute JOKE!! Jacked my dad around about buying a 2004 Jeep Wrangler Unlimited. He took his Rubicon to trade a couple weeks ago and the salesman low balled him so bad on trade, he was wasting my dad's time. Dad made an offer to write out a check for the Jeep on the spot, but his offer was too low and the sales guy let him walk. He called and called, but felt like no one was putting him high enough on their priority list to take care of him. Promised time and time again that they would get back with him to let him know if the Jeep was still available or not after a few others test drove it. Never got a phone call back! This past Thursday (12/3) I called for my dad to see if the Jeep was still available. I spoke to Ivan and he told me it was being test driven at the time, that he would get back with me to let me know if it sold. Saturday (12/5) night 5:50, I had to call back myself. On Friday (12/4) my dad finally called one last time to see if it was available. He spoke to the salesman, and he told dad a friend of the owner's had test driven it on Wednesday, and he decided not to buy it! Dad told him he wanted it and that he was on his way to come pick it up. Right then. We live about an hour from Burlington. He was on the road for about 25 minutes when the dealership called and said they talked to the friend who drove it on Wednesday and now he changed his mind and decided he wanted the Jeep so they sold it to him instead. Working customer service, you learn to treat others the way you would want to be treated. And the way you make your customer feel is what sticks with him or her. This dealership made my dad feel bothersome and like he wasn't important! He has made a point to make sure he never buys anything from you guys! Ever! You wasted his time and yanked him around over a Jeep he had his heart set on!

Response from owner

Kearstin, Sorry to hear your father had a less than desirable experience. It is surprising how often it happens that two or more customers are interested in the same vehicle at the same time when we have over 600 vehicles available at our West Burlington location alone. We of course do understand that not every used vehicle is exactly alike and when we have one available that is especially unique such as the Jeep your dad was interested in purchasing. It inevitably turns out that one or more customers may be upset that they did not purchase it when they had the opportunity for whatever reason. In order to be fair to all customers we offer all of our vehicles available on a first come first serve basis. Unfortunately from the time your dad first contacted us and the time it was being driven by another customer he did not agree with the price the Jeep he missed the opportunity to purchase the vehicle in that two week period. We certainly hope your father and yourself reconsider your position as we would be happy to contact him if we trade for a similar Jeep.

December 12, 2015