Straight From The Woods
was a little iffy at first but glad we went they made the experience great cindy Logan is the best at what she does and keven in financing was great to work with
Response from owner
June 27, 2018
Other reviews
Jeff Poulter
Timely and quality service
Luat do
[Updated Review - Changed from 1 star to 3 stars] I am updating my previous 1-star review to 3 stars to be fair to the staff here. I really appreciate their customer service in allowing me to pick up my vehicle even after the service department had already closed for the day. That was very helpful and accommodating. However, there are still a couple of unresolved issues holding this back from a higher rating. First, they were unable to update my VIN in the system. Second, and more importantly, I am currently waiting for them (Jake and the service team) to update my official Repair Order so that the paperwork accurately reflects the diagnosis and the exact issue we discussed and confirmed via text messages. I appreciate the flexibility with the pickup, but getting the official documentation correct is crucial for me right now. I hope to get this resolved soon.
k.m j.
I don’t even like leaving bad reviews but after buying a vehicle for 65k it feels a little more personal that a dealership doesn’t make effort to take care of their customers. We traveled an hour to buy the vehicle. Once we got it home and checked out, the brakes on the car we purchased needed replaced (my husband is an ASE master mechanic) i contacted our salesman who said they checked out fine during their inspection and they would be at our cost. My husband has worked at dealerships for many years in his career and knows this is common practice to pass off a used car as “okay” if the repair is expensive. The brakes will cost us $3000 to replace as they are performance brakes. Obviously Deery didn’t want to front this bill so they checked it off as good to go in their inspection and now it’s our bill to pay.
Donna Overlin
Took my Sentra in for a recall service. Experience perfect. Job was completed in time they quoted. Staff always so helpful and pleasant.