Communication

Robert Reynolds

Excellent, my car is as good as new. They kept me informed of the progress with phone messages. They had to wait for parts. Took less than 2 weeks.

Scott Goben

Very good service. Had some recommendations for service needed . I used to service my own vehicles, I wish there was some explanation as to why it is needed.

Kathleen Steel

What a great service department. Pleasant informative. I just really had a great experience. I encourage people in the tri-state area with Nissans. If you’re not happy with your service department, check these people out. And Jake, thank you for touching base with me multiple times to let me know where we were in the process

Rich Hollerauer

Deery was quick to get my vehicle in for service, yet took the time while there to handle any needs.

Renee Workman

Easy to schedule service. Very polite, efficient customer service with great communication before and during service. Happy with the Toyota Care provided. Thank you!

Linda Cox

Had a flat tire on auto this morning when went out to garage to go to work called Amanda at Derry Bros at around 11:00 had an opening at 4:00 told her to put me down and I filled tire with air and went to work it was a slow leak but by time I got there it was down again they fixed it had a nail in it from last night’s storm remember running over a board on highway. Thank you for quick service and getting me back on road!

Norma Luchsinger

Would have liked to go over bill with person explaining to me what was done and findings of inspection and any recommendations. Just my own preferences! Thanks.

Mindy Johnson

Great prompt scheduling and service

Fred Simpson

Good communication from Dean @ Deery Collision Center, excellent work!

Emily Lunsman

I really appreciate the printout of repairs and maintenance that are coming up for my car, as well as their respective costs and the service worker who explained it to me. He took the time to answer all of my questions and concerns. It’ll really help me prepare for those needs in the coming months and years. Thanks!

Mat Krenisky

Overall a poor experience with the service department. 97 dollars for an oil change to find out an AC Delco filter was installed on a Toyota. When you go to a dealership and pay a premium they should go OEM filters. I did notice it instantly and went and had a discussion with the parts manager. Yes it’s compatible with my engine, but the problem is there was no communication between me and the dealer regarding the fact an oem filter wouldn’t be used till after. Won’t be coming back.

Carla Miller

I picked up my vehicle after getting some body work done. It looks amazing and you can't even tell anything happened. They kept me informed through text about the status of my vehicle repair and everyone that I talked to there was very nice and courteous. I have taken another vehicle there and wouldn't go anywhere else. I am very pleased with their work and will definitely recommend them!

Alex Roy

A seamless experience! Price was good, no hidden dealer fees. The communication was top notch over text and email, very easy and pleasant to work with.

Lisa Burr

Jim was very kind and informed us of the service and recall being done in our vehicle. He asked if we were waiting and told us the approximate time to do the work. We appreciated his professional manner!

Jeff Lee

fast and friendly service team - great communication.

Deb Coleman

Everyone is so nice and explains things clearly.

Stacy Heckenberg

Fast, kind, and they explained everything they did on my car.

Chloe Kirkhove

I was told that it would take about an hour to get my key programmed. It ended up taking almost two hours for it to be done with no update until I texted the number they provided and asked for one myself. They did an absolutely great job, but the communication could be better.

Darrell Bachtell

Great experience. Informed of any problems and how to correct them. Also how long for repair parts to arrive. Everyone very helpful and informative

Holly Davison

Jim and staff were able to locate electronic issue. Jim gave regular updates on findings. Answered my questions expediently and professionally.

galen noard

The appointment was well done, finished in great time and was kept informed the entire time by Amanda, she is a plus for the dealership!!

John knapp

I would like to leave a good review because honestly, the sale went smooth. However, my temp tag has expired and after contacting the dealership, over a week has gone by and still I have no answers. I texted the sales manager with no reply. My sales rep replied back saying the title clerk had left for the day and he'd check on it in the morning. A week went by and nothing so, I messaged my sales rep again. I got a reply saying he'd let me know when he hears something. How long does it take to hear something? The dealership has dropped the ball on this one. Maybe this review will get someone's attention!

Cheryl L.

Very quick service. Jake the GMC manager was very good at communicating with me during the process.

Chris West

Amanda in the service department does a fantastic job communicating from the moment I drop my vehicle off till the time I pick it up! She is courteous and professional! Thank you!

Joyce Taylor

Good communication and everything was done in a timely manner

TimothyS

Had a recall repair that needed to be done on my Mazda. Easy to make and get an appointment quickly. Service manager and staff were courteous and friendly. Problem was resolved quickly.

Walter West

Jake in service did a great job of keeping me informed on the progress of my granddaughters car repairs!!

Christine Moses

My 2019 Nissan broke down and I had it towed to Deery Brothers to be fixed and from the minute I called and talked to Jessica to schedule it to be dropped off until it was repaired, I couldn’t ask for better customer service. Jim kept me up to date on what the technician found to be the problem as well as the estimated cost to repair it. I would highly recommend anyone needing service to go to Deery Brothers. I really appreciated all that was done.

Timothy Monson

Excellent service, done well, easy to schedule, would buy/have service with this company again

Brennan Horak

Very easy to chat with, get ahold of, and felt prioritized as a customer

Mark & Jody Crooks

Deery Brothers was very accommodating during the scheduling, diagnosis, and repair of my truck.

Connie Meller

The service guy was very helpful & kept me informed of how work was coming along. Also saw that things I needed done were fixed. Overall this man was very helpful & courteous.

Galen Noard

Went there twice, the first to test drive , the second to try to finish a sale. Our sales rep, Wendy Miller did a great job explaining the cars we were looking at as well as answering questions about similar models and brands. Has communicated with us before and after the sale making sure we were satisfied!

Randy Richardson

Everyone was super-friendly making sure I had all my bases covered with insurance/rental car/paperwork. They kept me informed where my vehicle was in the repair process and when it was going to be ready for pickup. My insurance company even told me Deery Collision was their highest rated shop in my area. They were right. My truck looks great inside & out.

Ann Kirk

I was kept informed of everything when I took my van in. Everything was explained thoroughly. They are organized and efficient!

Mitch Doherty

Very fast service and great communication.

Angela Thornton

Got my car in fast and mannerly time, got straight to the point, ordered my key fob and got my car out fast! They even text while your baby is getting serviced 🙂 Reasonable price. Thank you Deery !! And, shoutout to Jake from Deery 😁for keeping me updated ✌️

Barbara Whedbee

It was a challenge to make an appointment around my schedule. I was able to get in and out very timely. Thanks.

William tisor Tisor

Took some cars in for service and never got an update on what’s going on. I was just expecting a phone call to tell me how things are going if they brought it in or not what’s wrong, but they never call. I’ve had to call after a couple days just to know what’s going on. I haven’t been to many shops but I’m 100% sure they actually communicate with customers at any given point. Not saying the experience was bad just supper aggravating that they can’t call back when they say they will.

marian sargent

The initial scheduling was delayed, but my vehicle was repaired in 1 day, and I was able to rent a replacement right through their dealership. Easy pick up/drop off.

Casey Hall

Grateful to have worked with such a talented service team. They’re busy but effective and didn’t leave me behind or in the dark.

Bailey Garner

Purchased my vehicle in January. Part of the agreement was to have warranty work done. It took us having to call multiple times to finally get it fixed, 6 months later. Got the run-around from our sales guy the whole time. Left my vehicle for a week to have work done after being told that would work with timing & the part wasn’t even there or ordered. Vehicle was at dealership for 2 weeks before finally getting fixed.

Carol Headrick

Employees were super. Felt the wait time was excessive. Very apologetic but had to check with them on status

Regina Hobby

The only problem I had was I didn't want my car wash or vacuum and the service Manager didn't put a sign in my car

Roger Leenerts

I had some "Nissan recall" work done on my 2020 Frontier that was going to take 5 hours. I live 70 miles away(Deery Brothers is closest authorized repair shop). Amanda in the shop was terrific. She was concerned about me and wanted to make sure I knew how long it was going to take. She communicated with me on a regular basis and made sure the expectations were clear. Overall, it was the best service experience I have ever had at a dealership.

Ashley

Wendy is AMAZING! I wasn't even really in the market for a car but she made my first car buying experience, exceptional. From knowing her facts about the market, to knowing everything about this brand, to letting me take it home for the night to make sure I was confident in my purchase. She even went page by page in the manual to make sure I knew every button in my car and how it would benefit me. She had superb customer service skills and followed up with me the next week to see if I had any lingering questions about my new car. I would recommend this location and ESPECIALLY Wendy to anyone I encounter.

Jesse hudson

The service experience I have had recently really feel short. I tried talk to a service manger and got a their voicemail and never received a return call. I also emailed the sales manger we had worked with and so far not one person has indicated they care at all about people that buy from them.

Mallory Jennings

Joel Salvador sold me my Jeep Commander and he was so fun to work with! He really took time to find a vehicle that fit my list of wants and needs. He was professional and trustworthy but also made the whole deal the best car shopping experience I have ever had. He has even checked in with me a few times since I purchased to be sure I am still happy with my choice and to remind me to get it serviced at Deery Brothers.

Kevin Ritter

Good service. Could give more updates while work is being done.

The Grimm Perspective - Cory Grimm

Best visit to date. Same day appointment, shuttle to work, timely pick up and out the door quickly.