galen noard
The appointment was well done, finished in great time and was kept informed the entire time by Amanda, she is a plus for the dealership!!
Response from owner
February 11, 2025
Other reviews
Thomas Hoffa
HORRIBLE!! The car we bought recently is now stranded for the 3rd time! We own multiple businesses in the area and I couldn’t imagine selling products like this. When I told them there was an issue, I scheduled a service appointment. Well once I looked at the email they sent me, they were going to charge nearly $500 just to FIND the issue. Then lord knows how many thousands after. I don’t feel I should he responsible for that cost. At minimum I don’t expect to pay for a diagnostic and some sort of relief on parts/labor. They truly showed me what their idea of being a loyal “small Town” business was like. Never will return.
Kris Printy
Great customer service. Knowledgeable sales staff.
Melissa Bliesener
UPDATE: I would like to update this to say that the Service manager reached out to me and apologized for the way I was treated and sent a gift card to cover my next oil change & tire rotation for free. Of course, it's yet to be seen if I can actually make the appointment! ;) Thank you Deery of WB! If I could leave 0 stars I would!! We purchased our 2021 Equinox at Deery and had a GREAT experience with Craig(he went above & beyond!!). This review is for the "Service" department! I attempted to make an appointment for an oil change online. Apparently though, the online appointment maker doesn't work. I showed up for my appointment and there was no record of it being made. So while I was there, I made a new appointment, face to face, with the man in the service bay. I never got a confirmation, so the day of the appointment, I called to confirm (messages get crossed, maybe I missed it). The woman who answered treated me like I was five!! I asked to confirm, she said she didn't see anything for that time. Then she asked if I had made it online and that if so it isn't working. No, I made it face to face. She proceeded to tell me again that if I had made it online it wasn't working. I said, again, No, I made it face to face. She kept repeating the online speech. I stopped her and told her that I had tried making the original appointment online but learned the hard way that it didn't work so I made a new appointment face to face with the man in the service bay. She went into the same "our online appointment maker doesn't work" schpeel. After about the fifth time hearing the same thing, and not getting anywhere, I told her nevermind I would take it somewhere else(and I did, and guess what, I made the appointment ONLINE). She was rude, and didn't listen when I tried to explain my frustration.
Jennifer Heald
The staff is friendly and helpful. The Service Department does a good job with repairs.