Blake

Louise Clark

BUYER BEWARE!! On 2/25/20 my husband and I drove 135 miles to Deery Brothers in W. Burlington to test drive a previously leased 2016 Highlander. My husband noticed that the tires were old, all mfd. in diff. years. He pointed this out to the salesman, Blake. He was very concerned with the drivers side front tire which was visibly older and looked as if the sidewall had been repeatedly scuffed against a curb. After the test drive, Blake showed us the service checklist, showing the service dept. had replaced the two rear tires because of significant inside wear on both. My husband noted to Blake that they had “replaced” the worn tires with used tires. My husband asked if the service dept. would have corrected the alignment problem that was obviously responsible for the uneven wear of the rear tires. Blake assured us that the service department would have realigned the rear wheels when they replaced the rear tires. He gave us the price quote for our trade. We asked that they make a price adjustment for the used condition of the tires since all 4 would need to be replaced much sooner than normally anticipated. . My husband repeatedly expressed concerns over the age of the tires to Blake and Tim, stating he would need to replace all four tires within a 1-2 year time period, due to their condition. He told them that new tires for that vehicle would most-likely cost us approx. $900.. With only a $400 credit for the tires, we did purchase the vehicle. While waiting, my husband went outside and checked the air pressure in all four tires. The driver side front tire measured 36 psi at that time. We had trouble with that very tire two days later. The low tire warning alert light came on while we were traveling 70 mph down the interstate. The tire, which had 36 PSI upon purchase, had dropped to 27 PSI, an obvious indication of an air leak. We inflated the tire to 40 PSI in order to get home. The very next morning, prior to the vehicle being driven, my husband checked air, and again found it had lost 13 lbs. just overnight! He inflated the tire to 37 PSI, and I immediately took it to a tire dealer to address the leak. After inspection, the service mgr. said the tire had previously been punctured thru-and-thru and had been patched (poorly); thus the source of the leak. We took picts. of the puncture from both sides. My husband is a retired state trooper and board certified crash reconstruction expert. He investigated hundreds of serious injury and fatality crashes for reconstruction purposes. Upon discovering the unsafely patched tire, he was FURIOUS that Deery Brothers sold this vehicle in this condition, especially after having expressed those concerns several times to Blake and Used Car Manager Heiniger. Patching a thru-and-thru punctured tire should only be used as a temporary measure until the tire can be immediately replaced with a NEW one. Not knowing the patch/repair condition of the other three USED tires put on the vehicle by Deery Brothers, 4 new tires were purchased 4 days after we bought the vehicle. The new tires were put on at a cost to us of $960.77. The vehicle was also found to be out of alignment, with several parts (camber kits) needing to be replaced in order to make the vehicle safe by aligning the wheels properly. This cost us an additional $181.00. So we were given a $400 allowance by Deery Brothers for something that cost us $1,141.77 to properly fix. Deery Brothers let this vehicle leave their dealership with a dangerous tire and wheels that were NOT aligned. Certainly negligent business practice. We emailed Deery Brothers with a detailed account of our experience after the poor tire patch was discovered. The next day we received a call from Used Car Manager Heininger. He was condescending to us on the phone and gave us no “relief”. He left us feeling like we were sh*t out of luck and that we that we were duped. That call was prior to the discovery of the wheel misalignment. It is clear that customer satisfaction is NOT a priority of Deery Brothers, especially for out of town customers. BUYER BEWARE!

Jesse Stephens

worst experience ever the salesman wanted nothing to do with me wouldnt run numbers. would barely even talk to me I had to ask him multiple times to run numbers he wouldnt just said we cant make a deal anyways. salesman named blake

Tamara Nunez

Blake was especially helpful and spent several weeks answering my questions and helping me make a decision. Steve was great helping us close the deal.

Todd T

I am writing this review regarding Deery Brother and my sales consultant Blake Dichraff. I purchased a used Dodge Durango and everyone from my Internet consultant (Kristina) to Blake was wonderful to work with. I drove over 5 hours to this dealership because they had the exact vehicle I wanted in terms of color and options. The process to get the vehicle purchased and my vehicle traded in was very easy. When I arrived I was offered something to drink and whole process from test drive to leaving the dealership was only 30 minutes. I would gladly purchase another vehicle from them and highly recommend this dealership

Jasmine Crider

My husband and I went to go check out a Toyota Prius and we got there later than I wanted. They closed at 8 we got there around 720 730. We test drove the car and really liked it. Blake Dichraff( I think that’s right 🤔) was so laid back and so easy going (unlike every other salesman I’ve ever dealt with) even though we were there after 8 that we came back for the car the next day. Very easy, very friendly to deal with. It’s going to be a while before I figure out if it was a good purchase or not but I would definitely come here first for another car purchase just because there was no pressure and Blake was so friendly. And all the extra perks too.

teran buettell

Needed tires for my car. They were super helpful, listened to what I wanted, found me the best tires I have ever owned at a price that was comparable to what I have been paying for cheap ones. Even my dad was impressed, and he always thinks I screw up on car stuff! When I got there, it was clean, staff were attentive and pleasant. Shuttled me to work with a smile. Work done by the time promised. The car wash and vacuum was the icing on the cake. Very pleased. Will definitely do business with them again! Just had my second experience with this dealership tonight. Worked with salesman Blake Dichraff and could not have been more pleased. He was pleasant, helpful, and gave no pressure at all. I walked away with the car I came for, after test driving three total vehicles. He got me a great interest rate with terms I could live with. Everyone was super nice and made the experience totally worth the trip to West Burlington. Thanks so much! Five stars for a second time!!!