Topic
Customer Loyalty
96.4% positiveAcross 999 reviews of Deery Brothers Inc. in West Burlington, IA, customer loyalty appears in 28 reviews (96.4% positive), from 2011-08-26 through 2026-05-28.
Key findings
Customer Loyalty mentioned in 28 of 999 reviews (2.8%)
96.4% of Customer Loyalty reviews are 4 or 5 stars
Average rating in Customer Loyalty reviews: 4.9★
Aspects most discussed in these reviews
Professionalism & Conduct
89%25 mentionsCourtesy & Friendliness
43%12 mentionsCommunication & Updates
25%7 mentionsTechnical Knowledge & Expertise
18%5 mentionsPricing & Value
18%5 mentionsCleanliness & Tidiness
11%3 mentions
Reviews mentioning customer loyalty
Danielle Ash
Good experience with the 2 vans purchased this one and the one we bought a year ago and passed on to or kids and possibly more in the future thanks again
Response from owner
March 1, 2026
David Jones
Just bought my third new vehicle from Deery Brothers. Iziah Robinson was my sales again. Polite, knowledgeable, and goes the extra step for his customers. Just a over all nice young man. Deery Brothers and Iziah got me the Denali in a very quick time. Happy all the way around on how everything went.
Response from owner
March 15, 2023
Michele Balbort
We have bought our cars at Derry Brothers for 20 years. The pricing is fair, the people are excellent in what they do and the service is excellent!
Response from owner
November 12, 2024
Jeanne Drollinger
Knowledgeable & friendly staff throughout Deery Bros. I have always trusted my vehicle to them. I would recommend their business.
Response from owner
January 8, 2026
Ronald Burns
Oil change was great. They even washed my car. I've officially come back to Deery Brothers.
Response from owner
October 1, 2025
Carla Miller
I picked up my vehicle after getting some body work done. It looks amazing and you can't even tell anything happened. They kept me informed through text about the status of my vehicle repair and everyone that I talked to there was very nice and courteous. I have taken another vehicle there and wouldn't go anywhere else. I am very pleased with their work and will definitely recommend them!
Response from owner
September 8, 2025
Jody Ramatowski
This is our 4th vehicle from Derry Brothers in Burlington Iowa. Wendy Miller was our sales associate and she has sold us 3 of these cars. (She wasn't employed here for our 1 st Nissan) My husband only buys Nissan and he always drives the 30 miles to this dealership. When we arrived to look at Nissan's, Wendy was very busy and was already helping 2 other customers. She was happy to see us and she told us to go outside and look and she would come out as soon as she could. Wendy came out on the lot and she saw the Nissan Kicks that we were looking at and she went in and got them ready to be test driven. Wendy let us test drive and we found the perfect car! She helped us through the process, as she always does, step by step. We were happy that everything went smoothly, but it always does with Wendy. We will recommend her and Deery Brothers to our family and friends, as she is so personal and like a friend to us. We laughed and enjoyed our time with Wendy. Thank you Deery Brothers for Wendy!
Response from owner
July 25, 2025
James Ward
Scott in W.Burlington store made it so easy to buy from Deery Bros !! I drove 6 hrs and will gladly do it again and we recommend this family owned dealership to everyone !! Thanks Scott and all the Derry crew !!
Response from owner
June 12, 2025
Elaine Pence
We’re always pleased with our experience with Deery. We’ve been customers for 30+ years.
Response from owner
February 22, 2025
Jodi
This dealership is the absolute worst. Yes I bought my car from here, but once my service contract was up, they tried to soak me of every penny they could when it came to repairs. I bought the car brand new with an extended warranty. They told me the manifold was not covered and it was to cost me $1500.00 for the repair. I went to another dealership who gladly honored the warranty. Obviously, they do not feel obligated to be loyal to their loyal customers. I made sure to go back and tell them that the dealership in Galesburg was happy to honor my warranty. They had the audacity to accuse them of warranty fraud. If anyone is a fraud... it's Deery's! I WILL NEVER BE BACK.
Response from owner
November 29, 2024
Shelley Dill
The car looks awsome. The only place we go
Response from owner
February 23, 2025
Kris Knoke
We have just purchased our 3rd CRV EXL today from Deery Brothers. All 3 times, we were able to work with Anthony. Each time he was awesome and answered all our questions. We really love the CRV.
Response from owner
February 14, 2025
Michael Slocum
I have purchased many vehicles from Deery Brothers over the years! Always good service, and good prices!
Response from owner
May 9, 2024
Tracy Grisham
Byron was our sales person this time and did a great job! Just bought a new Nissan Rogue Rock Creek and love it! This is our 5th vehicle purchase from Derry Brothers and both sales people we have delt with have been great. Got to meet Brad Derry the owner this time and had a nice talk with him, very nice person. He gave me a shirt and some hot sauce that actually is really good.
Response from owner
January 23, 2025
Judith Shotwell
When I buy a car is not just price but service as well. This is my 2nd Nissan Rogue from Derry. The service department is great to work with. If decide to buy another car it will be from Derry because of the service department
Response from owner
November 22, 2024
todd randall
Amanda did a very good job as always
Response from owner
October 28, 2024
Barbara Beasley
I always take my car to Derry Brothers for any kind of maintenance. I bought my car there. I was running late for my last maintenance visit, but they got me right in. No problem! I recommend Derry Brothers to everybody. Great job, guys!
Response from owner
October 8, 2024
Asia Millizer
We’ve always had very positive experiences with Deery and will continue to do business there.
Response from owner
September 11, 2024
Sherry Seager
I have been with Deery Brothers for over 20 years . George Rinker has been my go to guy for any questions and concerns I might have. He recently helped me to navigate buying my lease . I have always felt well taken care of by everyone there. Thank you for all your help.
Response from owner
September 2, 2024
Kevin Choate
Every employee from sales to service have been great people to work with. Though it is quite a drive for me, this is the only place I will go for a new vehicle or service on an existing.
Response from owner
May 15, 2024
Annie Smith
We took our car in for service. They kept us informed and check out was easy. We got a clean car back in a timely manner. Not many dealerships wash and dry your car anymore. In the past we've had service done at another dealership. They were always telling us this or that needed to be done. We would check the owners manual that said otherwise. We feel we've found an honest dealership to care for our cars. If we purchase another car in the future it will most likely be from Deery
Drakomuertis
This is where I go when I can't get Jeff bezos to wash my car
Response from owner
April 21, 2023
Mike Delaney
Saturday, Feb 26, 2022, lease second car from Deery Brothers. Very pleased with dealership, representative Steve Donald, finance department, and service department. Great experience all around.
Response from owner
March 2, 2022
Alan Combites
Am a repeat customer thanks to salesperson Wendy Miller who has hit it out of the park with her personable and professional manner. Will most definitely keep returning and recommending her and Deery Brothers to others. It was well worth the time and distance of travel.
Response from owner
February 25, 2022
Holly Howard
Wendy was awesome! Very helpful and really tried to get me what I was looking for. She was also very honest and up front with me, which is a valued trait... especially from somebody selling you a car! Ivan was also helpful when Wendy was not available. I will definitely be back for future purchases.
Response from owner
November 23, 2020
Michael Waack
Gotten over 6 vehicles and all were great.
Response from owner
October 15, 2019
Carl Wentworth
Great place to get a quality car, Thomas Wentworth is one hell of a guy and salesman. Not only give me the best deal on a car. He also gave me one of the greatest experiences I've had on a lot. His mannerisms and his customer etiquette along side his sense of humor and ruggedly good looks. He actually knows what kind of person you are before you leave the lot. He has a way to make you feel like a family member. Deery brothers is #1 in my book and Thomas Wentworth is salesman of the year, every year. Thank you Deery Brothers, and thank you Thomas Wentworth I will be a returning customer!
Response from owner
August 6, 2019
Mo Slighter
Friendly people and amazing service! Wouldn’t take my Mazda anywhere else but to Deery Brothers!
Response from owner
January 16, 2018