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Deery Brothers Inc.

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Topic

Customer Loyalty

96.4% positive

Across 999 reviews of Deery Brothers Inc. in West Burlington, IA, customer loyalty appears in 28 reviews (96.4% positive), from 2011-08-26 through 2026-05-28.


Key findings

  • Customer Loyalty mentioned in 28 of 999 reviews (2.8%)

  • 96.4% of Customer Loyalty reviews are 4 or 5 stars

  • Average rating in Customer Loyalty reviews: 4.9★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    89%25 mentions
  • Courtesy & Friendliness

    43%12 mentions
  • Communication & Updates

    25%7 mentions
  • Technical Knowledge & Expertise

    18%5 mentions
  • Pricing & Value

    18%5 mentions
  • Cleanliness & Tidiness

    11%3 mentions

Reviews mentioning customer loyalty

March 1, 2026

Danielle Ash

Good experience with the 2 vans purchased this one and the one we bought a year ago and passed on to or kids and possibly more in the future thanks again

Response from owner

Thank you, Danielle! We're glad to hear you had a good experience with both vans and appreciate your continued trust in us. Enjoy the journeys ahead!

March 1, 2026

February 27, 2026

David Jones

Just bought my third new vehicle from Deery Brothers. Iziah Robinson was my sales again. Polite, knowledgeable, and goes the extra step for his customers. Just a over all nice young man. Deery Brothers and Iziah got me the Denali in a very quick time. Happy all the way around on how everything went.

Response from owner

Thank you for continuing to choose Deery Brothers for your vehicle needs. We're glad our team made the Denali purchase smooth and efficient. We appreciate your loyalty and positive feedback.

March 15, 2023

January 21, 2026

Michele Balbort

We have bought our cars at Derry Brothers for 20 years. The pricing is fair, the people are excellent in what they do and the service is excellent!

Response from owner

Thank you for your long-term trust in Deery Brothers. We appreciate your kind words about our pricing and service. Looking forward to assisting you again.

November 12, 2024

January 8, 2026

Jeanne Drollinger

Knowledgeable & friendly staff throughout Deery Bros. I have always trusted my vehicle to them. I would recommend their business.

Response from owner

Thank you, Jeanne, for your kind words! We're glad to hear you trust our knowledgeable and friendly staff at Deery Bros. Your recommendation means a lot to us!

January 8, 2026

September 30, 2025

Ronald Burns

Oil change was great. They even washed my car. I've officially come back to Deery Brothers.

Response from owner

Thank you, Ronald! We're glad you enjoyed your oil change and that your car got a wash too. We appreciate your loyalty to Deery Brothers!

October 1, 2025

September 8, 2025

Carla Miller

I picked up my vehicle after getting some body work done. It looks amazing and you can't even tell anything happened. They kept me informed through text about the status of my vehicle repair and everyone that I talked to there was very nice and courteous. I have taken another vehicle there and wouldn't go anywhere else. I am very pleased with their work and will definitely recommend them!

Response from owner

Thank you, Carla, for your fantastic feedback! We're delighted to hear that your vehicle looks amazing and that our team kept you informed throughout the process. Your recommendation means a lot to us, and we appreciate your continued trust in our services!

September 8, 2025

July 25, 2025

Jody Ramatowski

This is our 4th vehicle from Derry Brothers in Burlington Iowa. Wendy Miller was our sales associate and she has sold us 3 of these cars. (She wasn't employed here for our 1 st Nissan) My husband only buys Nissan and he always drives the 30 miles to this dealership. When we arrived to look at Nissan's, Wendy was very busy and was already helping 2 other customers. She was happy to see us and she told us to go outside and look and she would come out as soon as she could. Wendy came out on the lot and she saw the Nissan Kicks that we were looking at and she went in and got them ready to be test driven. Wendy let us test drive and we found the perfect car! She helped us through the process, as she always does, step by step. We were happy that everything went smoothly, but it always does with Wendy. We will recommend her and Deery Brothers to our family and friends, as she is so personal and like a friend to us. We laughed and enjoyed our time with Wendy. Thank you Deery Brothers for Wendy!

Response from owner

Thank you, Jody, for your wonderful review and for being a loyal customer; we're so glad Wendy made your experience enjoyable and helped you find the perfect Nissan!

July 25, 2025

June 12, 2025

James Ward

Scott in W.Burlington store made it so easy to buy from Deery Bros !! I drove 6 hrs and will gladly do it again and we recommend this family owned dealership to everyone !! Thanks Scott and all the Derry crew !!

Response from owner

We're glad our team made your long journey worth it. Thank you for trusting Deery Brothers, and for spreading the word. We appreciate your support.

June 12, 2025

June 10, 2025

Elaine Pence

We’re always pleased with our experience with Deery. We’ve been customers for 30+ years.

Response from owner

Thank you for your continued loyalty over the years. We look forward to serving you again.

February 22, 2025

May 17, 2025

Jodi

This dealership is the absolute worst. Yes I bought my car from here, but once my service contract was up, they tried to soak me of every penny they could when it came to repairs. I bought the car brand new with an extended warranty. They told me the manifold was not covered and it was to cost me $1500.00 for the repair. I went to another dealership who gladly honored the warranty. Obviously, they do not feel obligated to be loyal to their loyal customers. I made sure to go back and tell them that the dealership in Galesburg was happy to honor my warranty. They had the audacity to accuse them of warranty fraud. If anyone is a fraud... it's Deery's! I WILL NEVER BE BACK.

Response from owner

Jodi, We value customer satisfaction and appreciate you sharing your review. I would like the opportunity to discuss your feedback regarding your warranty and the price of a manifold repair with our Service Team. Please contact me directly to further discuss this. Best regards, Terry Mertens General Manager Deery Brothers (319) 752-6000

November 29, 2024

February 23, 2025

Shelley Dill

The car looks awsome. The only place we go

Response from owner

Thank you for choosing Deery Brothers. We appreciate your trust in us.

February 23, 2025

February 14, 2025

Kris Knoke

We have just purchased our 3rd CRV EXL today from Deery Brothers. All 3 times, we were able to work with Anthony. Each time he was awesome and answered all our questions. We really love the CRV.

Response from owner

Thank you, Kris, for your continued trust in Deery Brothers and for your kind words about Anthony; we're glad to hear you're loving your CRV!

February 14, 2025

February 13, 2025

Michael Slocum

I have purchased many vehicles from Deery Brothers over the years! Always good service, and good prices!

Response from owner

Thank you for choosing Deery Brothers time and again. We're glad our service and prices work for you!

May 9, 2024

January 23, 2025

Tracy Grisham

Byron was our sales person this time and did a great job! Just bought a new Nissan Rogue Rock Creek and love it! This is our 5th vehicle purchase from Derry Brothers and both sales people we have delt with have been great. Got to meet Brad Derry the owner this time and had a nice talk with him, very nice person. He gave me a shirt and some hot sauce that actually is really good.

Response from owner

Thank you for choosing Deery Brothers again. We're happy to hear about your positive experience, and it's great that you enjoyed meeting the owner. Enjoy your new Nissan Rogue Rock Creek!

January 23, 2025

November 21, 2024

Judith Shotwell

When I buy a car is not just price but service as well. This is my 2nd Nissan Rogue from Derry. The service department is great to work with. If decide to buy another car it will be from Derry because of the service department

Response from owner

Deery Brothers values your continued trust in our service department with the second Nissan Rogue. Our team appreciates knowing we've made a positive impression on you both times. Thank you for sharing your experience!

November 22, 2024

October 28, 2024

todd randall

Amanda did a very good job as always

Response from owner

Deery Brothers is grateful for your appreciation of our team.

October 28, 2024

October 8, 2024

Barbara Beasley

I always take my car to Derry Brothers for any kind of maintenance. I bought my car there. I was running late for my last maintenance visit, but they got me right in. No problem! I recommend Derry Brothers to everybody. Great job, guys!

Response from owner

Thanks a lot for your kind words and recommendation. We're pleased to be your choice for maintenance at Deery Brothers.

October 8, 2024

September 11, 2024

Asia Millizer

We’ve always had very positive experiences with Deery and will continue to do business there.

Response from owner

Thank you for your ongoing support. We look forward to serving you again.

September 11, 2024

September 2, 2024

Sherry Seager

I have been with Deery Brothers for over 20 years . George Rinker has been my go to guy for any questions and concerns I might have. He recently helped me to navigate buying my lease . I have always felt well taken care of by everyone there. Thank you for all your help.

Response from owner

Thank you for the 5-star rating! We appreciate your support.

September 2, 2024

May 15, 2024

Kevin Choate

Every employee from sales to service have been great people to work with. Though it is quite a drive for me, this is the only place I will go for a new vehicle or service on an existing.

Response from owner

We are delighted to hear about your positive experience with both our sales and service teams at Deery Brothers. We pride ourselves on offering high-quality vehicles and services, so your feedback means a lot. Thank you for choosing us despite the distance - we appreciate it greatly.

May 15, 2024

September 27, 2023

Annie Smith

We took our car in for service. They kept us informed and check out was easy. We got a clean car back in a timely manner. Not many dealerships wash and dry your car anymore. In the past we've had service done at another dealership. They were always telling us this or that needed to be done. We would check the owners manual that said otherwise. We feel we've found an honest dealership to care for our cars. If we purchase another car in the future it will most likely be from Deery

March 26, 2023

Drakomuertis

This is where I go when I can't get Jeff bezos to wash my car

Response from owner

LOL Brad really got a kick out of your review! Thanks for your business!

April 21, 2023

March 2, 2022

Mike Delaney

Saturday, Feb 26, 2022, lease second car from Deery Brothers. Very pleased with dealership, representative Steve Donald, finance department, and service department. Great experience all around.

Response from owner

Mike thank you so much for your business! Enjoy your new ride!

March 2, 2022

February 23, 2022

Alan Combites

Am a repeat customer thanks to salesperson Wendy Miller who has hit it out of the park with her personable and professional manner. Will most definitely keep returning and recommending her and Deery Brothers to others. It was well worth the time and distance of travel.

Response from owner

Alan, We agree Wendy does a great job! We are proud to have her on out team. Thanks for your business!

February 25, 2022

November 20, 2020

Holly Howard

Wendy was awesome! Very helpful and really tried to get me what I was looking for. She was also very honest and up front with me, which is a valued trait... especially from somebody selling you a car! Ivan was also helpful when Wendy was not available. I will definitely be back for future purchases.

Response from owner

Thanks for your business and great review! We will be sure to share your kind words with Wendy!

November 23, 2020

September 28, 2019

Michael Waack

Gotten over 6 vehicles and all were great.

Response from owner

Michael, Thanks for a great review! More importantly thanks for being such a loyal customer!

October 15, 2019

August 6, 2019

Carl Wentworth

Great place to get a quality car, Thomas Wentworth is one hell of a guy and salesman. Not only give me the best deal on a car. He also gave me one of the greatest experiences I've had on a lot. His mannerisms and his customer etiquette along side his sense of humor and ruggedly good looks. He actually knows what kind of person you are before you leave the lot. He has a way to make you feel like a family member. Deery brothers is #1 in my book and Thomas Wentworth is salesman of the year, every year. Thank you Deery Brothers, and thank you Thomas Wentworth I will be a returning customer!

Response from owner

Carl, Thanks for the great review!

August 6, 2019

January 15, 2018

Mo Slighter

Friendly people and amazing service! Wouldn’t take my Mazda anywhere else but to Deery Brothers!

Response from owner

Thanks for this awesome feedback! It was a pleasure to do business with you and we hope to see you again in the future! Warm regards, The Deery Brothers Inc. Team

January 16, 2018