Topic
Customer Amenities
93.3% positiveAcross 999 reviews of Deery Brothers Inc. in West Burlington, IA, customer amenities appears in 30 reviews (93.3% positive), from 2011-08-26 through 2026-05-28.
Key findings
Customer Amenities mentioned in 30 of 999 reviews (3%)
93.3% of Customer Amenities reviews are 4 or 5 stars
Average rating in Customer Amenities reviews: 4.7★
Aspects most discussed in these reviews
Cleanliness & Tidiness
60%18 mentionsProfessionalism & Conduct
47%14 mentionsCourtesy & Friendliness
40%12 mentionsPunctuality & On-Time Service
30%9 mentionsProblem Resolution & Effectiveness
13%4 mentionsScheduling & Booking Ease
13%4 mentions
Reviews mentioning customer amenities
Donte James
GREAT range of selection. Wouldnt stop offering drinks or anything to make us comfortable. Nice affordable and easy. Blowing any other car dealership OUT OF THE WATER!!!
Response from owner
March 5, 2026
Gary Roberts
Pleasant, quick and easy. Plus, they have good popcorn.
Response from owner
July 15, 2025
Michael Bishop
Quick, efficient. Had a complimentary shuttle service.
Response from owner
January 5, 2026
Miss Susan's House Susan Haynes-Diener
Service this morning was very good and timely. The car wash was broke, however, they gave me a coupon to return to get that done so it was much appreciated.
Response from owner
December 30, 2025
James Putnam
Took care of my recall in the estimated time and washed my car!
Response from owner
December 24, 2025
Dennis Short
Did everything requested and a car wash to boot
Response from owner
October 31, 2025
Garvin Weitzel
Service Manager was very friendly. All employees on duty smiled at me and were pleasant. Appreciated the complimentary coffee and water.
Response from owner
September 11, 2023
Ronald Burns
Oil change was great. They even washed my car. I've officially come back to Deery Brothers.
Response from owner
October 1, 2025
Kevin Helmick
I got in and out in great time. Plus the wait was pleasent in their waiting area.
Response from owner
September 7, 2018
Z G
Service there is terrible! Can’t never get ahold of anyone. Plus when we got our vehicle back it had sticky stuff all over console and dirt. Also when they took stuff apart it was put back right. Smelled like fish inside! They can never just get you right in, they need more technicians!
Response from owner
September 18, 2025
Jeffrey Horn
My truck was done on time with the work being done as we talked about,truck was washed and clean,very pleased
Response from owner
July 26, 2025
Julie Letvin
The girl on the phone who scheduled my appointment was awesome and very helpful. I was there to have an oil change and tire rotation. And I also asked about my back up sensors that aren’t working. They forgot to check those. And after I got home, I realize that there was about 10 different places where there was black grease on the side of my vehicle. And of course the car wash was broken as it is every time I go. They also tried to upsell me a $60 filter that was not necessary. If they would’ve just turned it upside down and knocked a few bugs out it would’ve been fine. Which is what we did when I got home.
Response from owner
July 15, 2025
Hollie Moothart
I love getting my car serviced at Deery Brothers! Always quick, professional, and thorough. As always, the car wash and vaccuming is the best surprise at the end!
Response from owner
June 25, 2025
Diane Sayre
Great service and nice clean area to wait in.
Response from owner
January 3, 2020
Don Lindholm
I am satisfied. The technician was very pleasant and the work was promptly done…and I enjoyed the popcorn and hot chocolate!😁
Response from owner
January 21, 2025
Anna Broughton
As I was waiting the people was very polite, come out explain everything to me , also gave me a ride to and from while working on car. Very nice day, exspect spending more money thought I had thought but car is done with what it needed. Thank you
Response from owner
March 17, 2025
Theresa Fox
Had an oil change and rotated tires A driver took us to a restaurant fobreakfast while wecwaited.
Response from owner
August 11, 2024
colleen lens
I was very pleased with the vehicle service. I don’t like the tv in the waiting area, as no one I asked 6 people) knew how to change channels!
Response from owner
January 10, 2025
Leanne Babington
Did what was needed and in a timely manner. Jim did a great job. Only thing was didn't get my car washed and no paper to get it done later. If 5 is the best I'm giving a five.
Response from owner
January 22, 2025
Mario Mendez
Friendly service and comfortable waiting area and they kept me informed of the situation.
Response from owner
September 18, 2024
Paulette Shappell
Very helpful with suggestions. I appreciated the car wash!
Response from owner
September 12, 2024
Todd Melvin
The whole experience was well done- from the convenience of the scheduling and shuttle ride to and from work to the repairs/maintenance and car wash. I’m extremely satisfied!
Response from owner
April 21, 2023
Leslie Body
Efficiently run service center with a nice customer waiting area. I was only there for a recall inspection, but they washed my car before giving it back to me.
Mike Godby
Nice and clean facility. I appreciate the shuttle service. Staff was friendly and polite.
Drakomuertis
This is where I go when I can't get Jeff bezos to wash my car
Response from owner
April 21, 2023
Melodie Cocklin
Friendly service staff.waiting room comfortably and well stocked.
Response from owner
February 25, 2023
Kristina Robinson
Deery Brothers has great service! Everyone was is so helpful and friendly. Had an accommodating waiting area with beverages and pastries! And super clean bathrooms. Overall great experience.
Response from owner
October 15, 2019
Eleanor Stever
Bought our current vehicles here and continue to use their maintenence services. Employees are very professional! If you have to wait while repair or service is done a comfortable room is available with refreshments, TV, and restrooms. If you can't wait a ride will be provided.
Response from owner
October 9, 2018
dave hoff
Great customer service, quick oil change and they washed my car. Nice waiting area also. Gorgeous cashier!
Response from owner
December 12, 2017
The Grimm Perspective - Cory Grimm
Best visit to date. Same day appointment, shuttle to work, timely pick up and out the door quickly.
Response from owner
October 29, 2013