# Customer Review Insights — Deery Brothers Inc.

Generated 2026-06-10 from 999 verified reviews (2011-08-26 – 2026-05-28).

## Summary

Deery Brothers Inc. in West Burlington, IA has accumulated 999 customer reviews spanning from August 2011 through May 2026, with an overall positive sentiment rate of 82.9% and a negative rate of 15.1%, on a sentiment score of 0.59. The overall trend across the review period is improving. Professionalism and conduct was the most frequently discussed aspect, mentioned in 647 reviews at 83.8% positive. Courtesy and friendliness drew 450 mentions at 92.4% positive, while punctuality and on-time service scored 88.3% positive across 111 mentions. Responsiveness and speed came in at 74.5% positive from 157 mentions, and cleanliness and tidiness at 74.6% positive from 63 mentions. However, several aspects fell below the 70% positive threshold and warrant attention. Communication and updates, mentioned 353 times, registered only 67.7% positive sentiment, and scheduling and booking ease, with 88 mentions, came in at 67.0% positive. More notably, problem resolution and effectiveness, mentioned 217 times, was only 45.2% positive, indicating a recurring pattern of dissatisfaction when issues arise. Pricing and value, with 184 mentions, was 54.3% positive, and technical knowledge and expertise, from 173 mentions, was 69.4% positive. Among individual staff members, Wendy (38 mentions, 4.9 avg. rating), Jim (20 mentions, 4.9 avg. rating), Steve (35 mentions, 4.8 avg. rating), Rayne (27 mentions, 4.8 avg. rating), and Jake (34 mentions, 4.7 avg. rating) were the most frequently named technicians. By service type, new car purchases were highly rated at 94.3% positive (70 mentions) and vehicle purchases broadly at 93.9% positive (66 mentions), while used car purchases were considerably lower at 59.3% positive (81 mentions). Oil changes generated 60 mentions at only 60.0% positive. Vehicle service overall scored 85.6% positive from 90 mentions. Topic-level analysis highlights the sales staff as 100% positive across 126 reviews and the sales experience at 96.3% positive from 297 reviews. Recall and warranty service, however, drew only 59.6% positive sentiment across 47 reviews, and vehicle repair landed at 69.0% positive from 71 reviews, both areas representing notable service gaps.

## Overall Sentiment
- Positive: 82.9%
- Neutral: 2%
- Negative: 15.1%

## Aspect Sentiment

### Professionalism & Conduct
- Mentions: 647 of 999 reviews (64.8%)
- Positive: 83.8% (542 of 647)
- Top phrases: "Very professional", "Great service", "Great people"

### Courtesy & Friendliness
- Mentions: 450 of 999 reviews (45%)
- Positive: 92.4% (416 of 450)
- Top phrases: "Friendly", "Friendly staff", "Very friendly"

### Communication & Updates
- Mentions: 353 of 999 reviews (35.3%)
- Positive: 67.7% (239 of 353)
- Top phrases: "Good communication", "great communication", "answered all questions"

### Problem Resolution & Effectiveness
- Mentions: 217 of 999 reviews (21.7%)
- Positive: 45.2% (98 of 217)
- Top phrases: "complete", "no issues", "got it changed"

### Pricing & Value
- Mentions: 184 of 999 reviews (18.4%)
- Positive: 54.3% (100 of 184)
- Top phrases: "Fair price", "Good price", "Price was reasonable"

### Technical Knowledge & Expertise
- Mentions: 173 of 999 reviews (17.3%)
- Positive: 69.4% (120 of 173)
- Top phrases: "knowledgeable", "smart", "well educated"

### Responsiveness & Speed
- Mentions: 157 of 999 reviews (15.7%)
- Positive: 74.5% (117 of 157)
- Top phrases: "quick service", "Always fast", "fast service"

### Punctuality & On-Time Service
- Mentions: 111 of 999 reviews (11.1%)
- Positive: 88.3% (98 of 111)
- Top phrases: "Prompt", "I was in and out within 45 minutes", "Fast"

### Scheduling & Booking Ease
- Mentions: 88 of 999 reviews (8.8%)
- Positive: 67% (59 of 88)
- Top phrases: "easy check-out", "easy to schedule", "got me in right away"

### Cleanliness & Tidiness
- Mentions: 63 of 999 reviews (6.3%)
- Positive: 74.6% (47 of 63)
- Top phrases: "Clean", "car wash", "Clean place"

## Top Employees

### Wendy
- Mentioned in 38 reviews
- Average rating when mentioned: 4.90
- Sentiment: 97.4% positive

### Steve
- Mentioned in 35 reviews
- Average rating when mentioned: 4.80
- Sentiment: 94.3% positive

### Jake
- Mentioned in 34 reviews
- Average rating when mentioned: 4.70
- Sentiment: 94.1% positive

### Rayne
- Mentioned in 27 reviews
- Average rating when mentioned: 4.80
- Sentiment: 96.3% positive

### Jim
- Mentioned in 20 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Amanda
- Mentioned in 19 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Ivan
- Mentioned in 18 reviews
- Average rating when mentioned: 4.70
- Sentiment: 94.4% positive

### Craig
- Mentioned in 17 reviews
- Average rating when mentioned: 4.70
- Sentiment: 82.4% positive

### Colton
- Mentioned in 15 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Thomas
- Mentioned in 15 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Anya
- Mentioned in 12 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Joel
- Mentioned in 11 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Art
- Mentioned in 10 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Kevin
- Mentioned in 9 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Preston
- Mentioned in 9 reviews
- Average rating when mentioned: 4.30
- Sentiment: 77.8% positive

### Scott
- Mentioned in 8 reviews
- Average rating when mentioned: 4.50
- Sentiment: 87.5% positive

### Byron
- Mentioned in 8 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kyle
- Mentioned in 7 reviews
- Average rating when mentioned: 4.60
- Sentiment: 85.7% positive

### Brandon
- Mentioned in 7 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Brad
- Mentioned in 7 reviews
- Average rating when mentioned: 4.30
- Sentiment: 71.4% positive

### Tim
- Mentioned in 7 reviews
- Average rating when mentioned: 2.90
- Sentiment: 42.9% positive

### Keven
- Mentioned in 6 reviews
- Average rating when mentioned: 4.80
- Sentiment: 100% positive

### Blake
- Mentioned in 6 reviews
- Average rating when mentioned: 3.70
- Sentiment: 66.7% positive

### Iziah
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Julie
- Mentioned in 5 reviews
- Average rating when mentioned: 4.80
- Sentiment: 100% positive

### Mark
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Bri
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### George
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Sean
- Mentioned in 4 reviews
- Average rating when mentioned: 4.80
- Sentiment: 100% positive

### Eric
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Brianne
- Mentioned in 4 reviews
- Average rating when mentioned: 4.00
- Sentiment: 100% positive

### Dylan
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Dean
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Donald
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Justin
- Mentioned in 3 reviews
- Average rating when mentioned: 3.70
- Sentiment: 66.7% positive

### Jessica
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Terry
- Mentioned in 3 reviews
- Average rating when mentioned: 3.70
- Sentiment: 66.7% positive

### Anton
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

## Services

### Vehicle Service
- Mentioned in 90 reviews
- Sentiment: 85.6% positive

### Used Car Purchase
- Mentioned in 81 reviews
- Sentiment: 59.3% positive

### Car Purchase
- Mentioned in 70 reviews
- Sentiment: 94.3% positive

### Vehicle Purchase
- Mentioned in 66 reviews
- Sentiment: 93.9% positive

### Oil Change
- Mentioned in 60 reviews
- Sentiment: 60% positive

### Car Sales
- Mentioned in 51 reviews
- Sentiment: 96.1% positive

### New Car Purchase
- Mentioned in 36 reviews
- Sentiment: 88.9% positive

### Vehicle Sales
- Mentioned in 33 reviews
- Sentiment: 87.9% positive

### Vehicle Repair
- Mentioned in 29 reviews
- Sentiment: 55.2% positive

### New Vehicle Purchase
- Mentioned in 28 reviews
- Sentiment: 96.4% positive

### Vehicle Financing
- Mentioned in 27 reviews
- Sentiment: 81.5% positive

### Tire Rotation
- Mentioned in 27 reviews
- Sentiment: 63% positive

### Vehicle Inspection
- Mentioned in 22 reviews
- Sentiment: 54.5% positive

### Car Dealership Service
- Mentioned in 21 reviews
- Sentiment: 100% positive

### Car Service
- Mentioned in 21 reviews
- Sentiment: 95.2% positive

### Car Wash
- Mentioned in 20 reviews
- Sentiment: 80% positive

### Financing
- Mentioned in 19 reviews
- Sentiment: 89.5% positive

### Test Drive
- Mentioned in 19 reviews
- Sentiment: 94.7% positive

### Service Department
- Mentioned in 15 reviews
- Sentiment: 86.7% positive

### Dealership Service
- Mentioned in 15 reviews
- Sentiment: 100% positive

### Used Car Sales
- Mentioned in 15 reviews
- Sentiment: 66.7% positive

### Collision Repair
- Mentioned in 14 reviews
- Sentiment: 85.7% positive

### Battery Replacement
- Mentioned in 13 reviews
- Sentiment: 46.2% positive

### Customer Service
- Mentioned in 13 reviews
- Sentiment: 100% positive

### Truck Purchase
- Mentioned in 13 reviews
- Sentiment: 92.3% positive

### Recall Repair
- Mentioned in 13 reviews
- Sentiment: 61.5% positive

### Trade In
- Mentioned in 12 reviews
- Sentiment: 83.3% positive

### Auto Service
- Mentioned in 11 reviews
- Sentiment: 100% positive

### Warranty Service
- Mentioned in 11 reviews
- Sentiment: 36.4% positive

### New Car Sales
- Mentioned in 11 reviews
- Sentiment: 90.9% positive

### Warranty Repair
- Mentioned in 9 reviews
- Sentiment: 44.4% positive

### Vehicle Trade In
- Mentioned in 9 reviews
- Sentiment: 88.9% positive

### Diagnostic Service
- Mentioned in 8 reviews
- Sentiment: 37.5% positive

### Dealership Visit
- Mentioned in 8 reviews
- Sentiment: 100% positive

### Recall Service
- Mentioned in 8 reviews
- Sentiment: 62.5% positive

### Used Car Sale
- Mentioned in 8 reviews
- Sentiment: 25% positive

### Car Repair
- Mentioned in 7 reviews
- Sentiment: 100% positive

### Extended Warranty
- Mentioned in 7 reviews
- Sentiment: 57.1% positive

### Shuttle Service
- Mentioned in 7 reviews
- Sentiment: 100% positive

### Used Truck Purchase
- Mentioned in 6 reviews
- Sentiment: 83.3% positive

### Vehicle Delivery
- Mentioned in 6 reviews
- Sentiment: 83.3% positive

### Auto Financing
- Mentioned in 6 reviews
- Sentiment: 66.7% positive

### Tire Replacement
- Mentioned in 6 reviews
- Sentiment: 33.3% positive

### Used Vehicle Purchase
- Mentioned in 6 reviews
- Sentiment: 66.7% positive

### Tire Service
- Mentioned in 5 reviews
- Sentiment: 60% positive

### Dealership Services
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Tire Repair
- Mentioned in 5 reviews
- Sentiment: 80% positive

### Service Appointment
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Tire Installation
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Vehicle Selection
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Engine Repair
- Mentioned in 4 reviews
- Sentiment: 0% positive

### Vehicle Maintenance
- Mentioned in 4 reviews
- Sentiment: 75% positive

### Vehicle Diagnosis
- Mentioned in 4 reviews
- Sentiment: 75% positive

### New Truck Purchase
- Mentioned in 4 reviews
- Sentiment: 75% positive

### Auto Repair
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Car Dealership
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Transmission Replacement
- Mentioned in 3 reviews
- Sentiment: 0% positive

### Nissan Service
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Wheel Alignment
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Paperwork Processing
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Parts Order
- Mentioned in 3 reviews
- Sentiment: 33.3% positive

### Vehicle Servicing
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Internet Sales
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Warranty Work
- Mentioned in 3 reviews
- Sentiment: 33.3% positive

### Car Dealership Sales
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Rental Car
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### New Vehicle Sales
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Truck Repair
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Mazda Service
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Recall Work
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Car Buying
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Towing
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Car Wash Vacuum
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Vehicle Detailing
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Truck Sales
- Mentioned in 3 reviews
- Sentiment: 100% positive

### New Truck Sales
- Mentioned in 3 reviews
- Sentiment: 33.3% positive

### Tire Patch
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Parts Replacement
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Vehicle Warranty
- Mentioned in 2 reviews
- Sentiment: 0% positive

### Diagnostic Inspection
- Mentioned in 2 reviews
- Sentiment: 0% positive

### Used Vehicle Sales
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Multi Point Inspection
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Filter Replacement
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Dent Removal
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Nissan Pathfinder Purchase
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Financing Paperwork
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Car Maintenance
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Body Work
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Vehicle Walkthrough
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Parts Ordering
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Car Dealership Services
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Trade In Valuation
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Online Appointment Scheduling
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Truck Service
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Vehicle Diagnostic
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Vacuuming
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Appointment Scheduling
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Used Car Trade In
- Mentioned in 2 reviews
- Sentiment: 0% positive

### Key Programming
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Brake Inspection
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Trade In Appraisal
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Car Servicing
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Vehicle Diagnostics
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Car Dealership Visit
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Showroom Visit
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Sales Consultation
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Finance
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Loaner Vehicle
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Vehicle Search
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Vehicle Wash
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Nissan Recall Repair
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Car Rental
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Rental Vehicle
- Mentioned in 2 reviews
- Sentiment: 0% positive

### Title Processing
- Mentioned in 2 reviews
- Sentiment: 0% positive

## Topics

### Customer Service
- Customer Service mentioned in 372 of 999 reviews (37.2%)
- 90.1% of Customer Service reviews are 4 or 5 stars
- Average rating in Customer Service reviews: 4.6★

### Sales Experience
- Sales Experience mentioned in 297 of 999 reviews (29.7%)
- 96% of Sales Experience reviews are 4 or 5 stars
- Average rating in Sales Experience reviews: 4.8★

### Vehicle Purchase
- Vehicle Purchase mentioned in 255 of 999 reviews (25.5%)
- 88.6% of Vehicle Purchase reviews are 4 or 5 stars
- Average rating in Vehicle Purchase reviews: 4.5★

### Service Department Experience
- Service Department Experience mentioned in 182 of 999 reviews (18.2%)
- 91.2% of Service Department Experience reviews are 4 or 5 stars
- Average rating in Service Department Experience reviews: 4.6★

### Sales Staff
- Sales Staff mentioned in 126 of 999 reviews (12.6%)
- 100% of Sales Staff reviews are 4 or 5 stars
- Average rating in Sales Staff reviews: 5★

### Service Speed & Efficiency
- Service Speed & Efficiency mentioned in 80 of 999 reviews (8%)
- 95% of Service Speed & Efficiency reviews are 4 or 5 stars
- Average rating in Service Speed & Efficiency reviews: 4.8★

### Vehicle Repair
- Vehicle Repair mentioned in 71 of 999 reviews (7.1%)
- 73.2% of Vehicle Repair reviews are 4 or 5 stars
- Average rating in Vehicle Repair reviews: 3.9★

### Routine Maintenance
- Routine Maintenance mentioned in 66 of 999 reviews (6.6%)
- 72.7% of Routine Maintenance reviews are 4 or 5 stars
- Average rating in Routine Maintenance reviews: 4.1★

### Pricing
- Pricing mentioned in 52 of 999 reviews (5.2%)
- 75% of Pricing reviews are 4 or 5 stars
- Average rating in Pricing reviews: 3.9★

### Communication
- Communication mentioned in 50 of 999 reviews (5%)
- 90% of Communication reviews are 4 or 5 stars
- Average rating in Communication reviews: 4.5★

### Recall & Warranty Service
- Recall & Warranty Service mentioned in 47 of 999 reviews (4.7%)
- 70.2% of Recall & Warranty Service reviews are 4 or 5 stars
- Average rating in Recall & Warranty Service reviews: 3.8★

### Financing & Trade-In
- Financing & Trade-In mentioned in 42 of 999 reviews (4.2%)
- 90.5% of Financing & Trade-In reviews are 4 or 5 stars
- Average rating in Financing & Trade-In reviews: 4.5★

### Customer Amenities
- Customer Amenities mentioned in 30 of 999 reviews (3%)
- 93.3% of Customer Amenities reviews are 4 or 5 stars
- Average rating in Customer Amenities reviews: 4.7★

### Customer Loyalty
- Customer Loyalty mentioned in 28 of 999 reviews (2.8%)
- 96.4% of Customer Loyalty reviews are 4 or 5 stars
- Average rating in Customer Loyalty reviews: 4.9★

## FAQ

**Q: Is Deery Brothers Inc. professional?**
A: Based on 647 reviews mentioning professionalism & conduct, 83.8% report positive experiences. Customers frequently mention "Very professional".

**Q: Is Deery Brothers Inc. courteous and friendly?**
A: Based on 450 reviews mentioning courtesy & friendliness, 92.4% report positive experiences. Customers frequently mention "Friendly".

**Q: Is Deery Brothers Inc. good at communicating with customers?**
A: Based on 353 reviews mentioning communication & updates, 67.7% report positive experiences. Customers frequently mention "Good communication".

**Q: Is Deery Brothers Inc. effective at solving problems?**
A: Based on 217 reviews mentioning problem resolution & effectiveness, 45.2% report positive experiences. Customers frequently mention "complete".

**Q: Is Deery Brothers Inc. affordable and fairly priced?**
A: Based on 184 reviews mentioning pricing & value, 54.3% report positive experiences. Customers frequently mention "Fair price".

**Q: Is Deery Brothers Inc. knowledgeable and skilled?**
A: Based on 173 reviews mentioning technical knowledge & expertise, 69.4% report positive experiences. Customers frequently mention "knowledgeable".

**Q: Is Deery Brothers Inc. responsive and quick?**
A: Based on 157 reviews mentioning responsiveness & speed, 74.5% report positive experiences. Customers frequently mention "quick service".

**Q: Is Deery Brothers Inc. on time for appointments?**
A: Based on 111 reviews mentioning punctuality & on-time service, 88.3% report positive experiences. Customers frequently mention "Prompt".

**Q: Is Deery Brothers Inc. easy to schedule with?**
A: Based on 88 reviews mentioning scheduling & booking ease, 67% report positive experiences. Customers frequently mention "easy check-out".

**Q: Is Deery Brothers Inc. clean and tidy?**
A: Based on 63 reviews mentioning cleanliness & tidiness, 74.6% report positive experiences. Customers frequently mention "Clean".

**Q: Does Deery Brothers Inc. handle customer service?**
A: Customer Service appears in 372 of 999 reviews, 89.8% of them positive.

**Q: Does Deery Brothers Inc. handle sales experience?**
A: Sales Experience appears in 297 of 999 reviews, 96.3% of them positive.

**Q: Does Deery Brothers Inc. handle vehicle purchase?**
A: Vehicle Purchase appears in 255 of 999 reviews, 87.8% of them positive.

**Q: Does Deery Brothers Inc. handle service department experience?**
A: Service Department Experience appears in 182 of 999 reviews, 90.1% of them positive.

**Q: Does Deery Brothers Inc. handle sales staff?**
A: Sales Staff appears in 126 of 999 reviews, 100% of them positive.