Debra Emmert

Sarah Littlefield

I purchased the 2015 Equinox from Deery Brothers in West Burlington, IA. My fiancé and I liked the vehicle during our test drive, but we felt very manipulated and rushed in our decision making process. We came in to test drive a 2014 Traverse that was listed for $13,500. We made it clear to our salesman Steve Donald, that we wanted to be lower than that price, or right at that price if the deal was right with the mileage on the vehicle, year, and any problems with the vehicle. We really liked the Traverse and were told that “they” couldn’t make it work in our price range. We were told that “he”, I’m guessing the sales manager, brought the price all the way down to what the dealership had into the car, and still couldn’t make the deal work. Franticly, our salesman said that there may be a deal that they could make work; we had to go because I had to get to work. We saw the list price of $16,100 on the window of the vehicle and knew that that was not in our price range. Steve made the comment that “he” is coming way down on the price for this vehicle and that “he” doesn’t usually do this. He was really pushy and forceful that I made this deal. I have never in my life met someone as passive-aggressive as Steve Donald. I have never in my years of purchasing vehicles, which I have purchased my fair share, have ever felt so manipulated, mislead, and disrespected as I did at Deery Brothers. I felt as if I were being discriminated against due to my age, which is 22 years of age, with the way the salesman was talking to me and the way everything was misleading. I could not even get an oil change because Steve told me that it can damage a vehicle if it is changed before the oil percent is below 10%. I have never heard of such a thing before, I just wanted a fresh oil change, along with the free one I will receive in the next 6,000 miles. I did not want to have to come back in 1,000 miles just for the oil change, since I live one hour away. Steve refused to help us out on that. Steve again insisted that we were getting a good deal and did not make any mention of the price of the vehicle after I asked repeatedly. I asked and he would distract us with the car buying process and repeatedly used the phrase “you are getting a good deal.” I then went into the financing office and began to sign more paper work. I was told that the price was going to be $22,000 and some old dollars, but since we put $500 down, it was going to be $21,000 and some odd dollars. I was a little leery on the price, as I did not want to be higher than $20,000 all in with the left over from the Sonic that I traded in plus the gap insurance and the extended warranty that was mentioned. My thought process was that I was getting the equinox for the $13,500, which was the price of the Traverse, plus the $5,500 left over inequity from my previous car loan, plus the extended warranty and gap insurance, leaving me at the $21,000 in debt that was mentioned in the financing office. When I got home and looked at the financing papers we noticed that I was in fact $26,000 in debt which was not what I thought was agreed upon and was not what we wanted at all. This price was never mentioned, and this is why I feel manipulated and mislead during the whole process. When I saw that, I just wanted to opt out of everything. This deal was very misleading to say the least, and I couldn’t even get a full tank of gas. I felt like Steve was very unprofessional with his words. I mentioned that I had filled up the car the previous day and wanted at least the 12 gallons in the new vehicle. Steve said that could not happen so I made the joke that I was going to syphon the gas out of the Sonic, since they couldn’t give us a full tank, and Steve said “be my guest.” I find it very hard for me to recommend this place to someone as we feel very manipulated, blinded, and I was not treated with any respect, I have never in my life had such a bad experience purchasing anything. I am posting this review on behalf of myself, and Derric Littlefield, who purchased the vehicle.

Luat do

[Updated Review - Changed from 1 star to 3 stars] I am updating my previous 1-star review to 3 stars to be fair to the staff here. I really appreciate their customer service in allowing me to pick up my vehicle even after the service department had already closed for the day. That was very helpful and accommodating. However, there are still a couple of unresolved issues holding this back from a higher rating. First, they were unable to update my VIN in the system. Second, and more importantly, I am currently waiting for them (Jake and the service team) to update my official Repair Order so that the paperwork accurately reflects the diagnosis and the exact issue we discussed and confirmed via text messages. I appreciate the flexibility with the pickup, but getting the official documentation correct is crucial for me right now. I hope to get this resolved soon.

Steven Bond

Deery Brothers Staff did a great job with my Tacoma. Simple Tire rotation but it went well. Fast, efficient, and friendly.

Wendy Miller

Amanda and Jessica both did a great job getting my vehicle ready for vacation. Thanks ladies!